Device Setup
This section outlines the setup procedures for the V240m covering the following segments:
Selecting Unit Location
Use the following guidelines to select the best location for the V240m device.
To Select a Location
Choose a location convenient for both merchant and client:
Far from heavy metal objects,
A flat support surface such as a countertop or a table,
Near a power outlet and the terminal or computer that connects to the V240m.
For safety, do not string cables or cords across a walkway.
Pour des raisons de sécurité, ne faites pas passer de câbles ou de cordons sur un passage.
Environmental Factors
Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.
Do not use the V240m outdoors.
The V240m is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.
Le V240m n'est pas étanche à l'eau ni à la poussière et est destiné à une utilisation en intérieur uniquement. Tout dommage causé à l'appareil par une exposition à la pluie ou à la poussière peut annuler toute garantie.
Electrical Considerations
Avoid using this product during electrical storms.
Do not use the V240m unit near water or in moist conditions.
Disconnect the device from its POS terminal before cleaning.
Due to the risk of electric shock or damage to the terminal, do not use this equipment near a water source, for example near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. Likewise, avoid using this product during thunderstorms causing power cuts. Avoid placing the terminal near electrical devices or other units that could cause large voltage fluctuations or electrical interference, such as air conditioners, neon signs, high-frequency safety devices or electrical equipment.
En raison du risque de décharge électrique ou de dommages au terminal, n'utilisez pas cet équipement à proximité d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'une cuve à linge, dans un sous-sol humide ou près d'une piscine. De même, évitez d'utiliser ce produit pendant les orages provoquant des coupures de courant. Évitez de placer le terminal à proximité d'appareils électriques ou d'autres unités susceptibles de provoquer de fortes fluctuations de tension ou des interférences électriques, tels que les climatiseurs, les enseignes au néon, les dispositifs de sécurité à haute fréquence ou les équipements électriques.
Contactless Considerations
Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate.
Using an enclosed metal frame or mount may negatively affect contactless performance.
L'utilisation d'un cadre ou d'un support métallique fermé peut affecter négativement les performances sans contact.
PIN Protection Measures
The V240m and V240m Plus are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry:
Hand the terminal directly to the cardholder for PIN entry.
Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered.
Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of:
Signage on the PED
Prompts on the display with a click-through screen
Literature at the point of sale
A logo for safe PIN-entry process
Unpacking Shipping Carton
Carefully inspect the shipping carton and its contents for possible tampering or damage.
Remove the V240m unit from the shipping carton.
The standard package contains the PIN pad, power pack, and printer paper roll. Refer to Accessories and Cables for more information about V240m related accessories.
This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.
L'utilisation d'un cadre ou d'un support métallique fermé peut affecter négativement les performances sans contact.
Remove any protective plastic wrap and place the unit on a table or countertop.
Remove the clear protective film from the display.
Replace all the packing materials, close the lid, and save the carton for repacking or moving the V240m unit or base in the future.
Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with a tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
N'utilisez pas un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'une étiquette d'inviolabilité. Si une étiquette ou un composant semble endommagé, prévenez immédiatement la société de transport et votre représentant Verifone ou votre fournisseur de services.
MSAM/uSD Cards
You may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.
Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.
Respectez les précautions standard lors de la manipulation d'appareils sensibles à l'électricité statique. Les décharges électrostatiques peuvent endommager l'équipement. Verifone recommande d'utiliser un bracelet antistatique relié à la terre.
Opening Card Compartment
Use the following steps to get access to the MSAM, SD and SIM card compartment:
Place the terminal face down on a soft and clean surface to protect the display from scratches.
Push down the locking tab and swing out the compartment cover.
Do not remove the battery while accessing MSAM, SD and SIM.
Ensure not to remove the battery. The battery should be removed only by the authorized service person.
Assurez-vous de ne pas retirer la batterie. La batterie ne doit être retirée que par un technicien agréé.
Once you are done inserting the card and replacing the battery, lock the rear cover back in place.
Changing or Installing MSAMs
To change or install MSAM cards:
Use steps 1 to 3 of Opening Card Compartment to get to the MSAM cardholder.
Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.
Changing or Installing Micro SD Card
To change or install Micro SD cards:
Use steps 1 to 3 of Opening Card Compartment to get to the Micro SD cardholder.
Remove the old card, if any, and insert the Micro SD card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.
Changing or Installing SIM Card
To change or install SIM cards:
Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder.
Remove Micro SIM Adaptor as step A and insert Micro SIM (If it is not Nano SIM) as Step B.
Insert Nano SIM in Micro SIM Adaptor and install the Micro SIM Adaptor by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.
Loading Printer Paper
Use the following steps to load a roll of 57 mm x 40 mm thermal printer paper into the compartment.
Unlock the paper compartment by pulling up the latch and swinging the door downwards.
Load the paper roll as shown in Figure 14, with the edge of the paper on the top of the roll.
Pull a length of paper up over the serrated cutter and close the compartment door.
Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%.
Avant de traiter des transactions en mode batterie, assurez-vous que la batterie est chargée à plus de 10 %. Ne risquez pas de perdre les données de transaction ou les capacités d'impression. Connectez le terminal au bloc d'alimentation si le niveau de batterie est inférieur à 10 %.
Power Supply
Not all configurations and device contexts require the use of a power supply – Verifone ships a power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used.
Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A (see Verifone Service and Support for detailed power supply specifications).
L'utilisation d'un bloc d'alimentation dont les caractéristiques nominales sont incorrectes peut endommager l'appareil ou entraîner son mauvais fonctionnement. Utilisez uniquement un bloc d'alimentation avec VPN PWR474-002-01-A (consultez le service après-vente et l'assistance Verifone pour obtenir des spécifications détaillées sur le bloc d'alimentation).
Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.
Ne branchez pas le bloc d'alimentation sur une prise extérieure et n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction qui n'ont pas encore été stockés en mémoire.
When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen.
USB Power Supply
The V240m can be powered with 5V supply from USB port (5V at 1A) with the following power-saving conditions controlled by the OS:
Micro-processor operating frequency is set to 300 MHz in CTLS mode.
Switch off multi-media playback function when CTLS payment mode is activated.
Reduce audio output volume.
LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage).
Keypad backlight is disabled.
BT and Wi-Fi functions are unavailable.
Maximum audio output volume is reduced.
Ethernet functionality is unavailable.
Multi-media function (video playback or audio function) must be switched off by user or customer app when CTLS payment mode is activated. Other modes of payment like smart card and MSR payment can be supported.
Cable Connections
You can connect the V240m to peripherals using the Full-Function Base.
Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss.
Refer to the controlling device instructions for any terminal-specific warnings.
Éteignez ou débranchez le terminal lors de la connexion ou de la déconnexion de l'appareil pour éviter toute corruption de la mémoire de l'appareil et toute perte de données.
Reportez-vous aux instructions de l'appareil de contrôle pour connaître les avertissements spécifiques au terminal.
Cable Connections Using the Full-Feature Base
To connect the terminal to other devices via Ethernet, RS-232, and USB, use the V240m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivity.
The Full-Feature Base features the following:
Ethernet port
RJ-45 socket (for connecting PINPad to LAN infrastructure)
RS232 port
RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack
USB ports
Mini USB and type A USB
Smart Card Reader
The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.
Conducting a Smart Card Transaction
Position the smart card with the gold contacts facing upward.
Insert the card into the smart card reader slot in a smooth, continuous motion until it sits firmly.
Remove the card when the display indicates the transaction is completed.
Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.
Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Un retrait prématuré peut annuler la transaction.
Magnetic Stripe Card Reader Use
The V240m has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.
Conducting a Credit/Debit Card Transaction
Position a magnetic card with the stripe facing the keypad.
Swipe it through the magnetic card reader.
Contactless Transaction
The V240m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.
Performing Contactless Transactions
Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears.
An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction.
See Contactless Considerations for more information.
Camera/Barcode Scanner
The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning.
Optional Accessories
These accessories can be used to further enhance the device's functionality. See Accessories and Cables for additional information.
Full-Feature Base
The Full-Feature Base (VPN M474-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection.
Charging Base
The Charging Base (VPN M474-S02-00) provides a stable dock plus power charging for the V240m terminal.
Periodic Inspection
Periodically inspect the terminal for possible tampering. Signs of tampering may include:
Wires protruding from the device.
Foreign objects inserted into the smart card or mag stripe slot.
Signs of damage to the tamper-evident label.
Warning message on the device display.
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