> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/device-setup.md). # Device Setup This section outlines the setup procedures for the V240m covering the following segments: {% hint style="info" %} Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. {% endhint %} ## Selecting Unit Location Use the following guidelines to select the best location for the V240m device. **To Select a Location** Choose a location convenient for both merchant and client: * Far from heavy metal objects, * A flat support surface such as a countertop or a table, * Near a power outlet and the terminal or computer that connects to the V240m. {% hint style="danger" %} For safety, do not string cables or cords across a walkway. *Pour des raisons de sécurité, ne faites pas passer de câbles ou de cordons sur un passage.* {% endhint %} ### Environmental Factors * Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. * Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. * Do not use the V240m outdoors. {% hint style="warning" %} The V240m is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. *Le V240m n'est pas étanche à l'eau ni à la poussière et est destiné à une utilisation en intérieur uniquement. Tout dommage causé à l'appareil par une exposition à la pluie ou à la poussière peut annuler toute garantie.* {% endhint %} ### Electrical Considerations * Avoid using this product during electrical storms. * Do not use the V240m unit near water or in moist conditions. * Disconnect the device from its POS terminal before cleaning. {% hint style="danger" %} Due to the risk of electric shock or damage to the terminal, do not use this equipment near a water source, for example near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. Likewise, avoid using this product during thunderstorms causing power cuts. Avoid placing the terminal near electrical devices or other units that could cause large voltage fluctuations or electrical interference, such as air conditioners, neon signs, high frequency safety devices or electrical equipment. *En raison du risque de décharge électrique ou de dommages au terminal, n'utilisez pas cet équipement à proximité d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'une cuve à linge, dans un sous-sol humide ou près d'une piscine. De même, évitez d'utiliser ce produit pendant les orages provoquant des coupures de courant. Évitez de placer le terminal à proximité d'appareils électriques ou d'autres unités susceptibles de provoquer de fortes fluctuations de tension ou des interférences électriques, tels que les climatiseurs, les enseignes au néon, les dispositifs de sécurité à haute fréquence ou les équipements électriques.* {% endhint %} ### Contactless Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. {% hint style="warning" %} Using an enclosed metal frame or mount may negatively affect contactless performance. *L'utilisation d'un cadre ou d'un support métallique fermé peut affecter négativement les performances sans contact.* {% endhint %} ## PIN Protection Measures The V240m and V240m Plus are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry: * Hand the terminal directly to the cardholder for PIN entry. * Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered. Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of: * Signage on the PED * Prompts on the display with a click-through screen * Literature at the point of sale * A logo for safe PIN-entry process ## Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1. Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, and printer paper roll. Refer to [Accessories and Cables](/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/accessories-and-cables.md) for more information about V240m related accessories.

Figure 6: V240m Box Contents

{% hint style="warning" %} This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. *L'utilisation d'un cadre ou d'un support métallique fermé peut affecter négativement les performances sans contact.* {% endhint %} 2. Remove any protective plastic wrap and place the unit on a table or countertop. 3. Remove the clear protective film from the display. 4. Replace all the packing materials, close the lid, and save the carton for repacking or moving the V240m unit or base in the future. {% hint style="danger" %} Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. *N'utilisez pas un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'une étiquette d'inviolabilité. Si une étiquette ou un composant semble endommagé, prévenez immédiatement la société de transport et votre représentant Verifone ou votre fournisseur de services.* {% endhint %} ## MSAM/uSD Cards You may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards. {% hint style="warning" %} Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. *Respectez les précautions standard lors de la manipulation d'appareils sensibles à l'électricité statique. Les décharges électrostatiques peuvent endommager l'équipement. Verifone recommande d'utiliser un bracelet antistatique relié à la terre.* {% endhint %} ### Opening Card Compartment Use the following steps to get access to the MSAM, SD and SIM card compartment: 1. Place the terminal face down on a soft and clean surface to protect the display from scratches. 2. Push down the locking tab and swing out the compartment cover.

Figure 7: Opening Rear Compartment

3. Do not remove the battery while accessing MSAM, SD and SIM.

Figure 8: Battery Removal

{% hint style="danger" %} Ensure not to remove the battery. The battery should be removed only by the authorized service person. *Assurez-vous de ne pas retirer la batterie. La batterie ne doit être retirée que par un technicien agréé.* {% endhint %} 4. Once you are done with inserting the card and replacing the battery, lock the rear cover back in place. ### Changing or Installing MSAMs To change or install MSAM cards: 1. Use steps 1 to 3 of [Opening Card Compartment](/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/device-setup.md#opening-card-compartment) to get to the MSAM cardholder. 2. Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.

Figure 9: Insert Micro MSAM

### Changing or Installing Micro SD Card To change or install Micro SD cards: 1. Use steps 1 to 3 of [Opening Card Compartment](/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/device-setup.md#opening-card-compartment) to get to the Micro SD cardholder. 2. Remove the old card, if any, and insert the Micro SD card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.

Figure 10: Inserting Micro SD Card

{% hint style="info" %} Insert the card with the card's gold contacts facing away from you, toward the unit. {% endhint %} ### Changing or Installing SIM Card To change or install SIM cards: 1. Use steps 1 to 3 of [Opening Card Compartment](/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/device-setup.md#opening-card-compartment) to get to the SIM cardholder. 2. Remove Micro SIM Adaptor as step A and insert Micro SIM (If it is not Nano SIM) as Step B.

Figure 11: Removing the Micro SIM Adaptor and insert Micro SIM

3. Insert Nano SIM in Micro SIM Adaptor and install the Micro SIM Adaptor by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.

Figure 12: Inserting the Nano SIM in Micro SIM Adaptor

{% hint style="info" %} Insert the card with the card's gold contacts facing away from you, toward the unit. {% endhint %} ## Loading Printer Paper Use the following steps to load a roll of 57 mm x 40 mm thermal printer paper into the compartment. 1. Unlock the paper compartment by pulling up the latch and swinging the door downwards.

Figure 13: Opening Printer Paper Door

2. Load the paper roll as shown in Figure 14, with the edge of the paper on the top of the roll.

Figure 14: Loading Paper Roll

3. Pull a length of paper up over the serrated cutter and close the compartment door.

Figure 15: Closing Printer Door

{% hint style="warning" %} Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. *Avant de traiter des transactions en mode batterie, assurez-vous que la batterie est chargée à plus de 10 %. Ne risquez pas de perdre les données de transaction ou les capacités d'impression. Connectez le terminal au bloc d'alimentation si le niveau de batterie est inférieur à 10 %.* {% endhint %} ## Power Supply Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. {% hint style="warning" %} Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A (see Verifone [Service and Support](/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/service-and-support.md) for detailed power supply specifications). *L'utilisation d'un bloc d'alimentation dont les caractéristiques nominales sont incorrectes peut endommager l'appareil ou entraîner son mauvais fonctionnement. Utilisez uniquement un bloc d'alimentation avec VPN PWR474-002-01-A (consultez le service après-vente et l'assistance Verifone pour obtenir des spécifications détaillées sur le bloc d'alimentation).* {% endhint %} Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.

Figure 16: Connecting the Power Pack

{% hint style="danger" %} Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. *Ne branchez pas le bloc d'alimentation sur une prise extérieure et n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction qui n'ont pas encore été stockés en mémoire.* {% endhint %} {% hint style="info" %} Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. {% endhint %} When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. ### USB Power Supply The V240m can be powered with 5V supply from USB port (5V at 1A) with the following power-saving conditions controlled by the OS: * Micro-processor operating frequency is set to 300 MHz in CTLS mode. * Switch off multi-media playback function when CTLS payment mode is activated. * Reduce audio output volume. * LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage). * Keypad backlight is disabled. * BT and Wi-Fi functions are unavailable. * Maximum audio output volume is reduced. * Ethernet functionality is unavailable. * Multi-media function (video playback or audio function) must be switched off by user or customer app when CTLS payment mode is activated. Other modes of payment like smart card and MSR payment can be supported. {% hint style="info" %} CTLS payment mode is defined as the state of the device where RF transmission is broadcasting to allow for a CTLS payment. This is activated either during the scanning of items or at the completion of scanning items during the checkout process, depending on how the application sets it up. As soon as checkout is complete, the device exits CTLS payment mode and remains off until activated for the next checkout. {% endhint %} ## Cable Connections You can connect the V240m to peripherals using the Full-Function Base. {% hint style="danger" %} Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. *Éteignez ou débranchez le terminal lors de la connexion ou de la déconnexion de l'appareil pour éviter toute corruption de la mémoire de l'appareil et toute perte de données.* *Reportez-vous aux instructions de l'appareil de contrôle pour connaître les avertissements spécifiques au terminal.* {% endhint %} ### Cable Connections Using the Full-Feature Base To connect the terminal to other devices via Ethernet, RS-232, and USB, use the V240m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivity.

Figure 17: Full-Feature Base Peripheral Connections

The Full-Feature Base features the following: | Cable | Configuration | | ------------- | ----------------------------------------------------------------------------------------------- | | Ethernet port | RJ-45 socket (for connecting PINPad to LAN infrastructure) | | RS232 port | RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack | | USB ports | Mini USB and type A USB | ## Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.

Figure 18: Using the Smart Card Reader

### Conducting a Smart Card Transaction 1. Position the smart card with the gold contacts facing upward. 2. Insert the card into the smart card reader slot in a smooth, continuous motion until it sits firmly. 3. Remove the card when the display indicates the transaction is completed. {% hint style="warning" %} Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. *Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Un retrait prématuré peut annuler la transaction.* {% endhint %} ## Magnetic Stripe Card Reader Use The V240m has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.

Figure 19: Using the Magnetic Stripe Card Reader

### Conducting a Credit/Debit Card Transaction 1. Position a magnetic card with the stripe facing the keypad. 2. Swipe it through the magnetic card reader. ## Contactless Transaction The V240m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.

Figure 20: Contactless Transaction

### Performing Contactless Transactions 1. Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears. 2. An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. See [Contactless Considerations](/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/device-setup.md#contactless-considerations) for more information. ## Camera/Barcode Scanner The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning.

Figure 21: V240m Camera array

## Optional Accessories These accessories can be used to further enhance the device's functionality. See [Accessories and Cables](/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/accessories-and-cables.md) for additional information. ### Full-Feature Base The Full-Feature Base (VPN M474-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. See [Cable Connections Using the Full-Feature Base](/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/device-setup.md#cable-connections-using-the-full-feature-base)

Figure 22: V240m Docking with Full-Feature Base

### Charging Base The Charging Base (VPN M474-S02-00) provides a stable dock plus power charging for the V240m terminal.

Figure 23: V240m Docking with Charging Base

## Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering may include: * Wires protruding from the device. * Foreign objects inserted into the smart card or mag stripe slot. * Signs of damage to the tamper-evident label. * Warning message on the device display. {% hint style="info" %} If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Verifone [Service and Support](/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/service-and-support.md). {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.verifone.com/hardware-products/hardware/engage-devices/vxxx-series/v240m/v240m-installation-guide/device-setup.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.