Service and Support
For V200c and V400c problems, contact your local Verifone representative or service provider.
For device product service and repair information:
USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time
International – Contact your Verifone representative
Service Returns
Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only).
Gather the following information from the printed labels (see Figure 23) on the underside of each unit to be returned:
Product ID, including the model and part number. For example:
"M420-xxx-xx-xxx" and "PTID xxxxxxxx"
"M425-xxx-xx-xxx" and "PTID xxxxxxxx"
Serial number (S/N xxx-xxx-xxx)
Within the United States, call Verifone toll-free at 1-800-834-4366.
Select the MRA option from the automated message.
The MRA department is open Monday - Friday, 8 A.M. - 8 P.M., Eastern time.
Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).
Please address the fax clearly to the attention of the "Verifone MRA Dept."
Include a telephone number where you can be reached and your fax number.
You will be issued MRA number(s) and the fax will be returned to you.
Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
Keep a record of the following items:
Assigned MRA number(s)
Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit, see Figure 23)
Shipping documentation, such as air bill numbers used to trace the shipment
Model(s) returned (model numbers are located on the Verifone label on the top of the unit)
Accessories and Documentation
Verifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column.
Verifone Online Store at www.store.verifone.com
USA – Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time
International – Contact your Verifone representative
Connection Cables
CBL000-016-0x-A
Cash register cable, RJ45-SUBD9f (x = length; available in 1m, 2m, 3m, and 5m)
CBL000-018-01-A
3m USB slave cable, MOD10 TO USB host
CBL000-018-02-A
5m USB slave cable, MOD10 TO USB host
CBL252-007-18-A
2.1m cable for dial-up connections
CBL159-312-01-A
2m LAN cable for Ethernet connections
CBL450-003-01-A
5m LAN cable for Ethernet connections
CBL450-009-01-A
3m Micro USB Cable
CBL450-009-02-A
5m Micro USB Cable
Multi-Connection Dongles and Cables
CBL420-002-01-A
Multi-Communication dongle (MOD 10 RS-232 + USB)
CBL420-002-02-A
Multi-Communication dongle (MOD 10 RS-232 + Mini-USB)
CBL420-007-01-A
Multi-Port Cable (MOD 10 RS-232 Ethernet, dial, serial, Micro USB, Power)
Power Supplies
PWR420-001-01-C
North American Power Supply (100-240V AC, 11.6VDC/1.55A/18W, Peak Load 40W, Efficiency Level VI)
PWR420-001-02-C
European Union Power Supply (100-240V AC, 11.6VDC/1.55A/18W, Peak Load 40W, Efficiency Level VI)
Accessories
02746-02
Verifone MSR-cleaning Kit
PPL435-007-01-A
Privacy Shield; Standard-height
PPR425-001-01-A
15m Roll of Printer Paper (57mm width, 38mm diameter)
PPL435-013-01-A
Privacy Shield; Half-height
KIT425-001-01-A
Stylus and Holder to support signature capture (includes PPL435-010-01-A, PPL425-005-01-A, below)
PPL435-010-01-A
Stylus with Fixing Cord
PPL425-005-01-A
Cover with Stylus Holder
Documentation
VPN DOC420-001-EN
V200c Certifications and Regulations Sheet
VPN DOC420-002-EN
V200c Quick Installation Guide
VPN DOC425-001-EN
V400c Certifications and Regulations Sheet
VPN DOC425-002-EN
V400c Quick Installation Guide
VPN DOC420-004-EN
V200c Reference Guide
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