> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/vxxx-series/v400c/v400c-installation-guide/setup.md). # Setup {% hint style="info" %} **NOTE** Verifone ships variants of V200c and V400c terminals for different markets; your terminal may have a slightly different configuration. This *Installation Guide* documents features for both V200c and V400c terminals. {% endhint %} ## Selecting Unit Location Use the following guidelines when selecting a location for your device. ### Ease of Use * Select a location convenient for both merchant and cardholder. * Select a flat support surface, such as a countertop or table. * Select a location near a power outlet and a network, telephone, or modem line connection. * For safety, do not string the power cord in a walkway or place it across a walkway on the floor. ### Environmental Factors * The unit must be used in an attended environment. * Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. * Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. * Do not use the terminal outdoors. {% hint style="warning" %} **CAUTION** The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. *Le terminal est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.* {% endhint %} ### Electrical Considerations * Avoid using terminals during electrical storms. * Place the unit 10 cm away from metallic objects to avoid interference with the CTLS field. * Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). * Do not use the terminal near water or in moist conditions. ### PIN Protection Measures Several techniques can be employed to provide for effective screening of the PIN entry keypad during the PIN entry process. These methods would typically be used in combination, though in some cases a method might be used singly. * Position V200c and V400c terminals on the check-stand in such a way as to make visual observation of the PIN entry process infeasible. Examples here include: * Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design. * Position the V200c and V400c so that it is angled in such a way that PIN spying is difficult. * Install V200c and V400c terminals on adjustable stands that allow consumers to swivel the terminals sideways and/or tilt forwards/backwards to a position that makes visual observation of the PIN entry process difficult. * Position in-store security cameras so that the PIN entry keypad is not visible. * Install the optional privacy shield (see [Installing Privacy Shield](#installing-privacy-shield)). The following table shows the combinations of methods that must be used when installing V200c and V400c terminals to protect the cardholder's PIN during PIN entry. **Table 1 — PIN Entry Protection Measures** | Method | Cashier | Customer Queue | Customers Elsewhere | On-Site Cameras | | ---------------------------- | ------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------- | ------------------------ | -------------------------------------- | | Countertop with Swivel Stand | No Action Needed | Customer positions V200c and V400c | No Action Needed | Do not install within view of cameras | | Countertop without stand | Position the V200c and V400c to face away from the cashier. Use signage to block cashier's view. | Position the V200c and V400c between customer and the next in queue. Install the optional privacy shield. | Privacy Shield Installed | Do not install within view of cameras. | {% hint style="info" %} **NOTE** A swivel stand gives the cardholder freedom to position the terminal to optimize their viewing angle. If you are installing a swivel stand, you must include prompts in your application directing the cardholder to position the V200c and V400c terminals strategically to restrict the view of other customers. {% endhint %} Additionally, you may wish to implement the following to further increase security during PIN entry. * Offer PIN security literature at the point of sale * Use signage to limit the view of V200c and V400c terminals to just that of the cardholder ## Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. V200c and V400c terminals are secure products and any tampering may cause the devices to cease functioning properly. 1. Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. 2. Remove and inspect the following items: * Terminal * Power pack * Telephone line cord * Paper roll

Verifone ships variants of the V200c and V400c terminals for different markets. Your terminal may have different accessories described in this section.

Refer to Accessories and Documentation for more information about related accessories.

3. Remove all plastic wrapping from the terminal and other components. 4. Remove the clear protective film from the display. 5. Save the shipping carton and packing material for future repacking or moving of the device. {% hint style="danger" %} **WARNING** Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. *Ne pas utiliser une unité qui a été altéré ou endommagé. Cet appareil est équipé d' étiquettes inviolables. Si une étiquette ou d'un composant semble endommagé, avertissez immédiatement la compagnie de navigation et votre représentant ou du prestataire de services Verifone.* {% endhint %} ## Periodic Inspection Periodically inspect V200c and V400c terminals for possible tampering. Signs of tampering include: * Wires protruding out of the device * Foreign objects inserted into the smart card slot or magnetic stripe slot * Signs of damage to the tamper-evident labels * A Tamper Warning message on the device display If any device is found to have been tampered with, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. For contacting Verifone, please see [Service and Support](/hardware-products/hardware/engage-devices/vxxx-series/v400c/v400c-installation-guide/service-and-support.md). For terminals equipped with a privacy shield, perform daily inspections to ensure that the privacy shield is installed and has not been removed. ## Examining Unit Features Before you continue the installation process, review the features of the device (see Figure 1).

Figure 1: V200c and V400c Front Views

### Front Panel The front panel includes the following features: * **A** — A terminal display, backlit LCD screen. * On CTLS-enabled units, the screen also acts as the tapping area for contactless transactions. * V400c terminals have a capacitive color touchscreen LCD. * **B** — These terminals have several sets of keys: * **B1** — A backlit 12-key keypad * **B2** — Three color-coded function keys below the keypad (from left to right: CANCEL, BACKSPACE/CLEAR, ENTER) * The V200c has physical navigation and selection keys: * **B3** — 4-way navigation button centered at the top of the keypad, below the LCD screen * **B4** — Two selection keys on the left and right side of the navigation button * The V400c terminal uses on-screen navigation and selection keys. * **C** — A magnetic card reader, built into the right side. The icon shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. * **D** — A smart card reader, built into the front of the terminal. The icon indicates proper card position and insertion direction. * **E** — The internal thermal printer opens toward the rear of the unit. ### Connection Ports Turn the terminal upside down and remove the rear cover to view the connection ports. Notice that the ports are recessed. Different ports provide connections to communications lines, optional peripheral devices, and the power supply. Figure 2 shows how to open the rear cover of the V200c and V400c device.

Figure 2: Opening the Rear Cover

Figure 3 shows the power, communications and connection ports for V200c and V400c devices.

Figure 3: Power and Connection Ports

{% hint style="danger" %} Do not connect the terminal to the power supply until all the peripherals are connected. *Ne pas connecter le terminal à l'alimentation jusqu'à ce que tous les périphériques sont branchés.* {% endhint %} **Using the connection ports** The connection ports offer multiple connectivity for the V200c and V400c terminal. Please refer to the following list of peripheral devices for the connectivity options. {% hint style="info" %} Verifone ships variants of the V200c and V400c terminals for different markets. Your terminal may have different features described in this section. {% endhint %} * Host USB Port: * PIN Pads * Barcode readers * Biometric readers * USB flash disk * USB keyboards * Ethernet Port: Ethernet cable to router, hub or switch * Multi-Communication Port (USB/RS-232): * PIN Pads * Computers * ECRs * Check readers * CTLS readers * Biometric readers * Barcode readers * Keyboards * Telco Port: Telephone line with 56K modem * The MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongles (VPN CBL420-002-01-A and CBL420-002-02-A) support the following: * PIN Pads * Computers * ECRs * Check readers * CTLS readers * Biometric readers * Barcode readers * Keyboards {% hint style="info" %} The Multi-Communication port supplies 11.6 V / 500 mA to power accessories (PIN pads and powered RS-232 devices). It is SW configurable to Host or Client and supplies 5 V, 500 mA to external USB devices. {% endhint %} For information on how to attach peripheral devices, see [Connecting Optional Devices](#connecting-optional-devices). ## Establishing Communication You can connect V200c and V400c terminals to a telephone line and/or Ethernet cable. On V200c and V400c Plus units, you can also connect via Wi-Fi or Bluetooth. ### Connecting by Telephone Line Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 4). This is a direct connection and the line is dedicated to the terminal.

Figure 4: Direct Telephone Connection

{% hint style="danger" %} To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. *Pour réduire le risque d' incendie, utilisez uniquement No. 26AWG ou plus cordon certifiés CSA télécommunications UL ou.* {% endhint %} ### Connecting by Ethernet Cable Connect the Ethernet cable to the ETH port on the terminal, then route it directly to a network jack (see Figure 5). This is a direct connection to your network.

Figure 5: Ethernet Connection

## Loading a Paper Roll in the Printer Before you can process transactions that require a receipt or record, you must install paper in the printer. V200c and V400c terminals use rolls of 57 mm wide x up to 40 mm diameter rolls of single-ply, thermal sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction. {% hint style="warning" %} Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to [Accessories and Documentation](/hardware-products/hardware/engage-devices/vxxx-series/v400c/v400c-installation-guide/service-and-support.md#accessories-and-documentation). Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. *Papier de mauvaise qualité peut provoquer un bourrage et de créer excessive de poussière de papier. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation.* *Gardez le papier thermique dans un endroit sombre . Manipulez le papier thermique attentivement: impact, friction, la température, l'humidité et les huiles affectent les caractéristiques de couleur et de stockage du papier.* *Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords.* {% endhint %} {% hint style="info" %} V200c and V400c terminals use the same paper and printers. The following illustrations show V200c examples, but the same paper-loading process works for V400c terminals. {% endhint %} 1. Hook your finger under the latch and lift up to swing the paper roll cover open (see Figure 6).

Figure 6: Opening the Printer Cover

2. Remove any partial roll of paper in the printer tray by lifting it up. 3. Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. 4. Hold the roll so the paper feeds from the bottom of the roll. 5. Drop the paper roll into the printer tray.

Figure 7: Loading Paper Roll

6. Pull paper up past the glue residue. 7. Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door (see Figure 8). {% hint style="warning" %} To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. *Pour éviter que le couvercle du rouleau de papier d'endommager le rouleau d'impression, toujours appuyez doucement sur le capot de protection de l'imprimante pour le fermer.* {% endhint %}

Figure 8: Closing Paper Roll Cover

8. Tear the paper off against the serrated strip. {% hint style="info" %} For paper ordering information, refer to [Accessories and Documentation](/hardware-products/hardware/engage-devices/vxxx-series/v400c/v400c-installation-guide/service-and-support.md#accessories-and-documentation). {% endhint %} ## Installing or Replacing MSAM Cards When you first receive your terminal, you may need to install one or more MSAM cards or you may need to replace old cards. {% hint style="warning" %} Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. *Respecter les précautions standard lors de la manipulation des appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet anti-statique à la terre.* {% endhint %} {% hint style="info" %} Verifone ships variants of the V200c and V400c terminals for different markets. Your terminal may have different features described in this section. {% endhint %} 1. Remove the power pack from the power outlet. 2. Place the terminal upside down on a soft, clean surface to protect the display from scratches. 3. Press the unlocking button and then lift the rear cover to access the MSAM card slots.

Figure 9: Opening the V200c and V400c Rear Cover

4. Remove any previously installed MSAM cards by sliding the card out from the cardholder. 5. Install an MSAM card by carefully sliding it into the slot until it is fully inserted.

Figure 10: Installing an MSAM Card

6. Replace the terminal rear cover. ## Connecting Optional Devices V200c and V400c devices support multiple peripheral devices designed for use with electronic point-of-sale terminals. {% hint style="warning" %} Before connecting any peripheral device, remove the power plug from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. *Avant de connecter un périphérique, débranchez le cordon d'alimentation de la borne de veiller. Rebranchez le cordon d'alimentation seulement après que vous avez terminé de connecter le périphérique (s) périphérique. Pour des informations complètes sur l'installation et l'utilisation périphérique, reportez-vous à la documentation utilisateur fournie avec ces périphériques.* {% endhint %} Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor. You can connect several devices to V200c and V400c terminals. For reference, see [Using the connection ports](#connection-ports) for the list of devices you can connect to the V200c and V400c terminal. You can use the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle (VPN CBL420-002-01-A and CBL420-002-02-A) as a PIN pad port or an RS-232 port, depending on the power source available. Contact your Verifone representative or visit the online store at [www.store.verifone.com](https://www.store.verifone.com/) for information on these devices. {% hint style="info" %} Make sure you replace the rear cover when all cables are installed. This provides some protection to the cables and connectors. Do not carry the terminal by the installed cables or pull the terminal about the by the cables. This may cause a cable to be removed or damage the cables. {% endhint %} {% hint style="warning" %} Some devices (ECRs and some PIN pads) require a separate power source. Before connecting to any device, remove the power cord from the unit. *Certains appareils (ECR et quelques claviers NIP) nécessitent une source d'alimentation séparée. Avant de connecter tout périphérique, débranchez le cordon d'alimentation de l'unité.* {% endhint %} ### Connecting to a PC Figure 11 shows how to connect the V200c and V400c device to a computer via the Multi-Communication port using the MOD 10 RS-232 + Mini-USB Multi-Communication dongle (VPN CBL420-002-02-A).

Figure 11: Sample PC Connection

### Connecting to ECRs V200c and V400c terminals support electronic cash registers (ECRs). Figure 12 shows how to make a peripheral connection to the Multi-Communication port using the MOD 10 RS-232 + USB Multi-Communication dongle (VPN CBL420-002-01-A).

Figure 12: Sample ECR Connection

### Connecting to PINpads V200c and V400c terminals also support PIN pad devices. Figure 13 shows how to connect a PIN pad device to the host USB port on your V200c and V400c device.

Figure 13: Sample PIN pad Connection on Host USB Port

Figure 14 shows an alternative connection of a PIN pad device to the Multi-Communication port.

Figure 14: Sample PIN pad Connection on Multi-Communication Port

## Connecting the Terminal Power Pack After connecting optional peripherals, prepare to connect the V200c and V400c terminal to your power source. {% hint style="warning" %} Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. *Utilisation d'une alimentation mal classé peut endommager le terminal ou de l'empêcher de travailler comme spécifié. Avant de dépannage, assurez-vous que l'alimentation est utilisé pour alimenter le terminal correspond aux exigences spécifiées sur le fond de la borne. (Voir le chapitre 3, Caractéristiques techniques, pour les caractéristiques de l'alimentation.) Obtenir l'alimentation nominale appropriée avant de continuer avec le dépannage.* {% endhint %} {% hint style="info" %} Connecting the power pack to a power source automatically turns on the terminal. {% endhint %} 1. Remove the terminal rear cover to access the power port. 2. Insert the round barrel connector (see Figure 15) into the power port.

Figure 15: Power Connection

3. Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container. 4. Close the terminal rear cover. 5. Plug the AC power pack into a wall outlet or powered surge protector. {% hint style="danger" %} Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. *Ne pas brancher le bloc d'alimentation à une prise extérieure ou exploiter le terminal à l'extérieur.* *Déconnexion de l' alimentation lors d'une transaction peut entraîner des fichiers de données de transaction non encore stockées dans la mémoire terminal pour être perdu.* *Pour se protéger contre de possibles dommages causés par la foudre et les surtensions électriques, pensez à installer un protecteur de surtension.* {% endhint %} {% hint style="info" %} Verifone recommends connecting wall power in the following order: 1. Connect the terminal to the power supply. 2. Connect the power supply to the power cord (if applicable). 3. Connect the power cord to the wall outlet. {% endhint %} The terminal lights activate when the terminal has power. If the terminal comes pre-loaded with an application, this starts after the initial Verifone copyright screen and usually displays its own copyright screen. ### Locking the Power Connector Optionally, after inserting the round barrel connector into the power port (see Figure 15), you can lock the barrel connector to keep it engaged to the terminal even when an installation tensions the power cord (see Figure 16).

Figure 16: Locking the Power Connection

## Installing Privacy Shield The privacy shield protects the customers' PIN entry from being seen by the cashier or other customers. {% hint style="info" %} V200c and V400c terminals use the same privacy shield. The following illustrations show V400c examples, but the same privacy shield installation process works for V200c terminals. {% endhint %} 1. Insert the pins into the front privacy shield slots of the V200c and V400c terminal.

Figure 17: Inserting Front Pins of V200c and V400c Privacy Shield

2. Push down the rear section of the privacy shield until the side pins lock in place.

Figure 18: Snapping Side Pins in Place

3. Figure 19 shows an example of a terminal with a privacy shield.

Figure 19: Installed Privacy Shield

## Using the Contactless Reader V200c CTLS, V200c Plus, V400c, and V400c Plus units support CTLS functions when signaled by an application to conduct a contactless (CTLS) smart card transaction. 1. Gently tap or hold the card (within 4 cm) on the landing zone (see Figure 20). 2. A short beeping sound indicates a successful transaction.

Figure 20: Using a CTLS Card

{% hint style="info" %} Place the contactless device 10 cm away from metallic objects to avoid interference with the CTLS field. {% endhint %} ## Using the Smart Card Reader V200c and V400c terminals support credit or debit card transactions via the smart card reader. Smart card transaction procedures may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. {% hint style="info" %} V200c and V400c terminals use the same smart card reader. Figure 21 shows a V200c example, but the same process works for V400c terminals. {% endhint %} 1. Position a smart card with the contacts facing upward (see Figure 21). 2. Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3. Remove the card only when the application indicates the transaction is complete.

Figure 21: Inserting a Smart Card

{% hint style="warning" %} Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. *Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction est terminée. Retrait prématuré de la carte d'invalider la transaction.* {% endhint %} ## Using the Magnetic Card Reader V200c and V400c terminals support credit or debit card transactions via the magnetic card reader. {% hint style="info" %} V200c and V400c terminals use the same magnetic card reader. Figure 22 shows a V400c example, but the same process works for V200c terminals. {% endhint %} 1. Position the card with the magnetic stripe oriented downward, facing the keypad. 2. To ensure a proper read of the magnetic stripe, swipe the card smoothly through the reader in one direction (either towards the top of the screen or the bottom of the keyboard), as shown in Figure 22.

Figure 22: Using the Magnetic Card Reader

3. Check the screen for confirmation of a successful transaction. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.verifone.com/hardware-products/hardware/engage-devices/vxxx-series/v400c/v400c-installation-guide/setup.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.