> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/vxxx-series/v400m/v400m-quick-installation-guide.md).

# V400m Quick Installation Guide

This guide shows you how to set up the V400m and take your first payment.

Before you begin, confirm you have all devices, cables, and accessories listed below.

## What's in the Box

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><h3>V400m Terminal</h3></td><td></td><td data-object-fit="contain"><a href="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/nncarf52H2w5gV8JZlGo/.gitbook/assets/box-terminal.png">.gitbook/assets/box-terminal.png</a></td></tr><tr><td><h3>Paper Roll</h3></td><td></td><td data-object-fit="contain"><a href="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/u6hiHVuYg8vvN75KNCNR/.gitbook/assets/box-paper-roll.png">.gitbook/assets/box-paper-roll.png</a></td></tr><tr><td><h3>Power Adapter</h3></td><td></td><td data-object-fit="contain"><a href="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/TXfzXzUOG5GGQWWGQKxV/.gitbook/assets/box-adapter.png">.gitbook/assets/box-adapter.png</a></td></tr></tbody></table>

## Quick Setup Guide

{% stepper %}
{% step %}

### Remove the Battery

{% stepper %}
{% step %}

#### Remove the battery cover

Slide the latch in the direction of the arrow to release the battery cover (left), then lift the cover off the terminal (right).

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/CMcfz3O4jWhpHrRxFNS3/.gitbook/assets/step-2a.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Take out the battery

Lift the battery (1), then pull it out of the compartment (2).

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/jkOr1MPd0WkX35ArP2dv/.gitbook/assets/step-2c.png" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}
{% endstep %}

{% step %}

### Insert the SIM Cards

Open the SIM card holders and insert the SIM cards into the SIM1 and SIM2 slots, as shown by the arrows.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/w7p4KdvzMN4kkNFoEjTv/.gitbook/assets/step-3.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Insert the SAM Cards

Slide the SAM cards into the SAM1 and SAM2 slots, in the direction of the arrows.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/5rNHVdrMSv7nGy6l5h9P/.gitbook/assets/step-4.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Insert the Micro SD Card

Insert the micro SD card into the card slot, as shown by the arrow.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/rQogpD9YALE9ExXoHTqq/.gitbook/assets/step-5.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Replace the Battery

{% stepper %}
{% step %}

#### Insert the battery

Lower the battery into the compartment.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/AsRuWd09HXx69kCm8TfX/.gitbook/assets/step-6a.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Replace the battery cover

Fit the battery cover back onto the terminal.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/TFqbn7UMx9tRExGBLT2R/.gitbook/assets/step-6b.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Lock the battery cover

Slide the latch in the direction of the arrow to lock the cover.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/OWvgrhVqtguz9BbA2u7Y/.gitbook/assets/step-6c.png" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}
{% endstep %}

{% step %}

### Load the Paper Roll

{% stepper %}
{% step %}

#### Release the printer cover

Lift the catch to release the printer cover.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/RdC4XdnqcI6dDW5INLpe/.gitbook/assets/step-7a.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Open the printer cover

Fold the printer cover down, in the direction of the arrow.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/u2Qd1llvTGPaFISaqXZY/.gitbook/assets/step-7b.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Insert the paper roll

Place the paper roll in the printer and feed the end of the paper out, as shown by the arrow.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/qe18ovcQy9sAEQsbs12G/.gitbook/assets/step-7c.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Close the printer cover

Press the printer cover up until it clicks shut, in the direction of the arrow.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/VZ2JIG9kI5M694LmFU9m/.gitbook/assets/step-7d.png" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}
{% endstep %}

{% step %}

### Connect the Power

Plug the power adapter cable into the power port on the V400m, then plug the adapter into the wall outlet.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/FvIKdUEzA2uje6F18bHh/.gitbook/assets/step-8.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Take a Payment

{% stepper %}
{% step %}

#### Swipe a card

Swipe the card through the slot on the side of the terminal, in either direction of the arrows.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/aMYmxILHloOM5EbxrDTH/.gitbook/assets/step-9a.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Tap a contactless card

Hold the card over the terminal display.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/NMF3MC4k4a9LiKcXmPsq/.gitbook/assets/step-9c.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Insert a chip card

Insert the card into the slot at the bottom of the terminal, in the direction of the arrow.

<figure><img src="https://content.gitbook.com/content/kxOil1YNUno7kCEUA3XZ/blobs/Xt1AmgA6wTDIGZPPzpBD/.gitbook/assets/step-9d.png" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}
{% endstep %}
{% endstepper %}

## Full Installation Guide

For full device setup details, product information, and troubleshooting steps, refer to the Installation Guide (DOC475-003-EN).


---

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