> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/kiosks/k250/k250-installation-guide/device-setup.md).

# Device Setup

## K250 Installation Safety Instructions

Do not attempt to install this product until all the instructions and warnings have been read and properly understood.

1. Please check carefully to make sure there are no missing or defective parts — defective parts must never be used.
2. Verifone is not liable or responsible for damage or injury caused by improper installation, improper use, or failure to observe these safety instructions. In such cases, warranty might become void.

### Product Location

* When determining location, ensure that all access doors and panels are accessible and have enough room to fully open or remove. Ensure that users can comfortably walk up to and use the kiosk without obstructions.
* Do not install the kiosk near electrical or explosive hazards or where there are falling objects else excessive dust and debris be collected on the kiosk.
* Do not operate or service the unit unless it is securely mounted to a fixed surface or stable structure. Failure to mount securely can cause injury or damage to the kiosk.

### Product Safety

* Only authorized personnel should remove covers or warning labels on the kiosk.
* Ensure the product is connected to a grounded electrical outlet.
* Do not expose this product to rain or moisture to prevent from fire or shock hazards.
* Disconnect the power cord from the AC outlet to fully disconnect the power to the unit.
* Do not operate the product in the following conditions:
  * Damaged cord or plug
  * The product malfunctions
  * The product is dropped
  * The product is damaged

### Floor Mounting — Pedestal Option

* Please ensure to install the K250 unit is on a suitable hard, stable floor or surface.
* K250 unit must be secured to the surface with provided anchor bolts or other suitable anchors for its intended use. Notify Verifone if you have questions about your floor or mounting hardware.

### Disconnecting the Device

* For pluggable equipment, the socket outlet shall be installed near the equipment and shall be easily accessible.
* Use team lift principles to lift the kiosk, as the weight of the combined pedestal and cabinet section could be dangerous to maneuver for one person.

### Hazard Limitation

* It is recommended to periodically inspect the product and its fixing points to ensure that safety is maintained.

### Field Wiring

* Use only a three-wire, grounded NEMA outlet in accordance with the National Electrical Code (NEC).
* All field wirings are in accordance with the (NEC) — National Electrical Code.

### LCD (Liquid-Crystal Display)

* The response time, brightness, and colors of the K250 unit may be affected by the ambient temperature.
* Tiny spots (dark or luminescent) may appear on the display due to the liquid crystal characteristics.
* There are variations in brightness and colors on each unit.

### Periodic Inspection

Periodically inspect the kiosk for possible tampering. Signs of tampering include:

* Wires protruding out of the device.
* Foreign objects are inserted into the smart card slot or magnetic stripe slot.
* Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side.
* Signs of damage to the tamper-evident labels.
* A Tamper Warning message on the device display.
* If any device is found to have been tampered with, please remove it from the service immediately. Keep it available for potential forensics investigation and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see [Service and Support](/hardware-products/hardware/kiosks/k250/k250-installation-guide/service-and-support.md).

## Inside the Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The kiosk is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner.

{% stepper %}
{% step %}

### Inspect the carton

Carefully inspect the shipping carton and its contents for possible tampering or damage.
{% endstep %}

{% step %}

### Validate the sender

Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.
{% endstep %}

{% step %}

### Remove and inspect the contents

Remove and inspect the contents of the shipping carton. The device ships in multiple configurations. The carton may include all or any of the following:

* Main Kiosk K250 Slim
* Main Kiosk K250 Extended
* Hardware Kit
* Electrical cover(s)
* Your kiosk may have been preconfigured with optional components. Refer to your sales order or agreement for additional components and accessories.
  {% endstep %}

{% step %}

### Remove wrapping and film

Remove all plastic wrapping from the device and the components.

Remove the clear protective film from the display.
{% endstep %}

{% step %}

### Inspect for tampering

Inspect the terminal for possible tampering; see how to identify signs of tampering in section [Periodic Inspection](#periodic-inspection).
{% endstep %}

{% step %}

### Save the carton

Save the shipping carton and packing material for future repacking or moving of the device.
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.

*N'utilisez pas un appareil trafiqué ou endommagé. L'appareil est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé, veuillez en informer immédiatement la compagnie maritime et votre fournisseur de services Verifone.*
{% endhint %}

## Installing the K250 Kiosk

<figure><img src="/files/zfbeZwjTIWTVaG4ShUKB" alt="" width="563"><figcaption><p>Figure 2: K250 unit with 5/16-18 bolt detail</p></figcaption></figure>

### Installing Tools and Materials

* Adjustable Wrench
* Small Open-End Wrenches
* Set of Allen Wrenches, Ball End
* Set Hex Wrenches
* Small Socket Set
* \#1 Phillips Screwdrivers
* Cable Ties

### Optional Tools

* Needle Nose Pliers
* Drill + Associated Attachments
* 3/8" Anchor Bolts (Minimum QTY 4)
* Anchor Bolt Installation Tools
* Lag Bolts

### Stability

Verifone recommends that the unit must be securely bolted to the table/floor in accordance with the kiosk mounting instructions contained within this manual. Pedestals must be purchased separately.

### Field Wiring

1. All lines are routed inside the building within a grounded conduit (recommended ½" diameter terminated by a ¾" Romex connector).
2. Only the power cord supplied with the kiosk should be used to power the kiosk. Consult Verifone support before using other cords or extensions.

### Disconnect Device

A readily accessible disconnect device shall be incorporated into the building installation wiring.

### Circuit Protection

1. Circuit Type: Branch Circuit Protection
2. Input Voltage: 120 - 240V AC, 50 - 60 Hz
3. Max Current: 2A

### Floor Mounting

<figure><img src="/files/yWH5xkRPWnmPSOViIT2k" alt="" width="434"><figcaption><p>Figure 6: Floor mounting base hole pattern</p></figcaption></figure>

<figure><img src="/files/MsaxNswft8b9aVJTaBwJ" alt="" width="426"><figcaption><p>Figure 7: Tabletop mounting hole pattern</p></figcaption></figure>

## Opening the K250 Extended Kiosk

{% stepper %}
{% step %}

### Open the rear access door

To open the rear access door, use the handle and then open the printer door.

<figure><img src="/files/P8OvdaVsBfwrmLxPqzHc" alt="" width="511"><figcaption><p>Figure 8: Opening the K250 Extended rear access door</p></figcaption></figure>
{% endstep %}

{% step %}

### Unlock the top portion

Once the printer door is open, unlock the top portion of the door using the provided key.
{% endstep %}

{% step %}

### Remove the extended panel

Remove the extended panel by lifting it up and pulling it outwards.
{% endstep %}

{% step %}

### Disconnect the cables

Disconnect the power cord from the power strip and the USB (Universal Serial Bus) from the USB hub.
{% endstep %}
{% endstepper %}

<figure><img src="/files/5hbTOW2zvKNYnZYiCywY" alt="" width="524"><figcaption><p>Figure 8: Opening the K250 Extended rear access door</p></figcaption></figure>

### Opening K250 Slim Kiosk

{% stepper %}
{% step %}

#### Open the rear access door

To open the rear access door, insert the supplied key into the door release lock and fully rotate until the rear door is unlocked.
{% endstep %}

{% step %}

#### Pull the door out

Once unlocked, pull the door out to disengage the magnets.

<figure><img src="/files/eA44LQEgEfFufGEx9zr8" alt=""><figcaption><p>Figure 9: Opening the K250 Slim rear access door</p></figcaption></figure>

{% hint style="info" %}
To completely remove, pull the door out and up.
{% endhint %}
{% endstep %}

{% step %}

#### Remove the hex screws

Remove (QTY 2) hex screws to gain access to the upper door compartment.
{% endstep %}
{% endstepper %}

<figure><img src="/files/aRgqIDpdrpsqGwijtjXW" alt="" width="338"><figcaption><p>Figure 9: Opening the K250 Slim rear access door</p></figcaption></figure>

### Turning on PC

{% hint style="danger" %}
ELECTRICAL HAZARD RISK — Inside the Kiosk contains power wires and electronic devices. Only authorized personnel should open the kiosk. Take necessary precautions when working with electrical equipment.

*RISQUE DE RISQUE ÉLECTRIQUE — L'intérieur du kiosque contient des fils d'alimentation et des appareils électroniques. Seul le personnel autorisé doit ouvrir le kiosque. Prenez les précautions nécessaires lorsque vous travaillez avec des équipements électriques.*
{% endhint %}

{% hint style="info" %}
In the event of a power failure, the PC may need to be turned back.
{% endhint %}

{% stepper %}
{% step %}

#### Open the rear kiosk door

Open the rear kiosk door.
{% endstep %}

{% step %}

#### Turn on the PC

Turn on the PC by pushing the button on the front.

{% hint style="info" %}
PC should be oriented with the exhaust on the fan side (see below).
{% endhint %}
{% endstep %}
{% endstepper %}

<figure><img src="/files/D6rINNif0fJO9LMhggTR" alt="" width="473"><figcaption><p>Figure 10: PC power button location inside the kiosk</p></figcaption></figure>

### Turning on Display

{% hint style="info" %}
Under normal operation conditions, the display should turn on when the PC is turned on. However, in the event of power loss to the kiosk or other failure, the display may not turn on.
{% endhint %}

{% stepper %}
{% step %}

#### Open the kiosk door

Open the kiosk door.
{% endstep %}

{% step %}

#### Turn on the display

Locate the remote and press the power button.
{% endstep %}
{% endstepper %}

<figure><img src="/files/YaQTfYvHzFMsSx5opJvG" alt="" width="494"><figcaption><p>Figure 11: Display remote power button location</p></figcaption></figure>

## Tabletop Mounting

{% hint style="info" %}
The kiosk must be mounted and secured directly to the surface of a countertop or table to ensure structural stability.
{% endhint %}

{% stepper %}
{% step %}

### Move the kiosk

After the kiosk has been moved to the desired location, open the main kiosk door.
{% endstep %}

{% step %}

### Use the base dimensional detail

Use the kiosk base dimensional detail as a drilling template to accurately locate the mounting points for the bottom of the kiosk base.
{% endstep %}

{% step %}

### Drill the holes

Using a drill, make (QTY 4) 0.5" holes (total) that correspond to the (QTY 4) separate mounting points on the baseplate.
{% endstep %}

{% step %}

### Secure the kiosk

Secure the kiosk in place using the supplied mounting bolts to secure the kiosk to the countertop.
{% endstep %}
{% endstepper %}

<figure><img src="/files/ngz83TJFlJZR4DgPS2D6" alt="" width="501"><figcaption><p>Figure 12: Tabletop mounting anchor bolt placement</p></figcaption></figure>

## Floor Mounting (Optional)

{% hint style="info" %}
Pedestal must be used for floor mounting.
{% endhint %}

{% stepper %}
{% step %}

### Prepare for concrete flooring

Anchor bolts provided are intended for concrete. Concrete flooring must meet commercial building standards. Verify for your local State building code.
{% endstep %}

{% step %}

### Mark the floor

Mark the floor to correspond with the anchor holes on the kiosk.
{% endstep %}

{% step %}

### Drill the anchor holes

Drill 3/8" anchor bolts holes (4 minimum) to support anchor bolts into the floor, at least 4 to 5" deep.
{% endstep %}

{% step %}

### Install the anchors

Install anchors into the floor and verify that they are tight and have not damaged the floor.
{% endstep %}

{% step %}

### Secure the kiosk base

Lower the kiosk base onto anchor bolts and secure it with washers and nuts. Ensure nuts are properly tightened.
{% endstep %}
{% endstepper %}

<figure><img src="/files/QJKnVE6WkQZHNT0D7WGy" alt="" width="521"><figcaption><p>Figure 13: Floor mounting anchor hole pattern</p></figcaption></figure>

## Swivel Feature

{% hint style="info" %}
Unit can be installed in various ways for increased use of the built-in swivel feature.
{% endhint %}

### Fully Rotational

{% stepper %}
{% step %}

#### Rotate the kiosk

Rotate the kiosk to allow anchor bolts to be installed.
{% endstep %}

{% step %}

#### Install the anchor bolts

Install (QTY 4) anchor bolts.
{% endstep %}

{% step %}

#### Loosen the thumb screws

Loosen (QTY 2) thumb screws.
{% endstep %}
{% endstepper %}

### Semi-Rotational

{% stepper %}
{% step %}

#### Rotate the kiosk

Rotate the kiosk to allow (QTY 4) anchor bolts to be installed.
{% endstep %}

{% step %}

#### Install the anchor bolts

Install anchor bolts.
{% endstep %}

{% step %}

#### Loosen the thumb screws

Loosen (QTY 2) thumb screws on an as-needed basis.
{% endstep %}
{% endstepper %}

### Static (No Rotation)

{% stepper %}
{% step %}

#### Install the anchor bolts

Install (QTY 4) anchor bolts through both the kiosk and base.
{% endstep %}
{% endstepper %}

<figure><img src="/files/VZ17X28pV79Yq3Gj27LL" alt="" width="559"><figcaption><p>Figure 14: Swivel feature installation modes</p></figcaption></figure>

## Electrical and Data Wiring Installation

### Power & Data Lines from Wall

{% hint style="info" %}
Both versions of the kiosk can also have the power and data routed through the access hole at the base (shown below).
{% endhint %}

{% stepper %}
{% step %}

#### Move the kiosk

After the kiosk has been moved to the desired location, locate the grommet or mouse hole (see below).
{% endstep %}

{% step %}

#### Route the power cable

6-foot NEMA (supplied) cable needs to be routed to the IEC port inside of the kiosk (see below). Plug the other side of the NEMA cable into a local power outlet.
{% endstep %}

{% step %}

#### Turn on the power strip

There will be a power strip inside the kiosk that needs to be turned on.
{% endstep %}

{% step %}

#### Route the ethernet cable

An ethernet cable needs to be routed from the RJ45 port inside of the kiosk enclosure and connected directly to the PC.
{% endstep %}

{% step %}

#### Manage the cable

Manage cable as necessary.
{% endstep %}

{% step %}

#### Power on the PC

Power on the PC inside of the kiosk by pressing the power button. (See [Turning on PC](#turning-on-pc)).
{% endstep %}

{% step %}

#### Turn on the display

Ensure the display is turned on. If you are not seeing anything on the display, remove the rear cover from behind the display and press the power button on the back of the display (See [Turning on Display](#turning-on-display)).
{% endstep %}
{% endstepper %}

<figure><img src="/files/LlN9RvMMv1uZEeVhqyfc" alt=""><figcaption><p>Figure 15: Electrical and data wiring access points</p></figcaption></figure>

## Replacing Printer Paper — K250 Extended Kiosk

{% stepper %}
{% step %}

### Open the component door

Open the component door.
{% endstep %}

{% step %}

### Replace the paper

Press the release button on the printer and replace the paper.

<figure><img src="/files/JKlwuh1bOrqMATQcj516" alt="" width="399"><figcaption><p>Figure 16: Replacing printer paper in the K250 Extended kiosk</p></figcaption></figure>
{% endstep %}
{% endstepper %}


---

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