> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/kiosks/k450/k450-installation-guide/device-setup.md).

# Device Setup

This chapter describes the setup procedure for the K450 in the following sections:

* K450 Installation Safety Instructions
* Inside the Shipping Carton
* Installing K450

***

## K450 Installation Safety Instructions

Do not attempt to install this product until all the instructions and warnings have been read and properly understood.

1. Please check carefully to make sure there are no missing or defective parts — defective parts must never be used.
2. Verifone is not liable or responsible for damage or injury caused by improper installation, improper use or failure to observe these safety instructions. In such cases, the warranty may be voided.

### Product Location

1. When determining location, ensure that all access doors and panels are accessible and have enough room to fully open or remove. Ensure that users can comfortably walk up to and use the kiosk without obstructions.
2. Do not install the kiosk near electrical or explosive hazards or where there are falling objects else excessive dust and debris will get collected on the kiosk.
3. Do not operate or service the unit unless it is securely mounted to a fixed surface or stable structure. Failure to mount securely can cause injury or damage to the kiosk.

### Floor Mounting

1. Please ensure to install K450 unit on a suitable, hard, stable floor or surface.
2. K450 unit must be secured to the surface with provided anchor bolts or other suitable anchors for its intended use. Notify Verifone if you have questions about your floor or mounting hardware.

### Wall Mounting

1. Please ensure to install K450 unit on a suitable wall.
2. If you install this product on drywall then it must be securely fixed to a wooden stud, concrete block or any other permanent structure behind the drywall board. Installing on drywall boards alone will not support the weight of K450 equipment.
3. When drilling holes in walls it is essential to avoid contact with electrical cables and water or gas pipes contained within. Use of good quality live wire detector and hidden object locator is recommended.

### Hazard Limitation

It is recommended to periodically inspect the product and its fixing points to ensure that safety is maintained.

### LCD

The response time, brightness and colors of K450 unit may be affected by the ambient temperature.

1. Tiny spots (dark or luminescent) may appear on the display due to the liquid crystal characteristics.
2. There are variations in brightness and colors on each unit.
3. Cold cathode tubes are incorporated into the LCD display for backlights. Optical properties (brightness, irregular colors, etc.) may change in a low temperature environment or over the time of operation.

### Periodic Inspection

Periodically inspect the terminal for possible tampering. Signs of tampering include:

* Wires protruding out of the device.
* Foreign objects inserted into the smart card slot or magnetic stripe slot.
* Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side.
* Signs of damage to the tamper-evident labels.
* A Tamper Warning message on the device display.
* If any device is found to have been tampered with, please remove it from the service immediately. Keep it available for potential forensics investigation and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see [Verifone Service and Support](/hardware-products/hardware/kiosks/k450/k450-installation-guide/service-and-support.md).

***

## Inside the Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner.

{% stepper %}
{% step %}
**Carefully inspect the shipping carton and its contents for possible tampering or damage.**
{% endstep %}

{% step %}
**Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.**
{% endstep %}

{% step %}
**Remove and inspect the contents of the shipping carton. The device ships in multiple configurations. The carton may include all or any of the following:**

* Main kiosk cabinet with touchscreen door assembly(s).
* Single-sided and dual-sided units will additionally contain an attached base pole assembly, two (2) base covers.
* Wall mounted units will include a wall mount bracket and mounting hardware.
* Hardware Kit.
* Electrical cover(s).
* Your kiosk may have been preconfigured with optional components. Refer to your sales order or agreement for additional components and accessories.
  {% endstep %}

{% step %}
**Remove all plastic wrapping from the device and the components.**
{% endstep %}

{% step %}
**Remove the clear protective film from the display.**
{% endstep %}

{% step %}
**Inspect the terminal for possible tampering; see how to identify signs of tampering in section *****Periodic Inspection*****.**
{% endstep %}

{% step %}
**Save the shipping carton and packing material for future repacking or moving of the device.**
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
**WARNING** Do not use a tampered or a damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.
{% endhint %}

<figure><img src="/files/RQ4eYo5EwodVH0W9Nvrp" alt="" width="357"><figcaption><p>Figure 05: K450 Unit (unboxed, with shipping carton)</p></figcaption></figure>

***

## Installing K450

### Installing Tools and Materials

* Adjustable Wrench
* Security Hex Key (Provided)
* Small Open-End Wrenches
* Set of Allen Wrenches, Ball End
* Small Socket Set
* Needle Nose Pliers
* \#1 and #2 Phillips Screwdrivers
* Wire Strippers
* Drill, Bit Set, Associated Attachments
* 3/8" Anchor Bolts (Minimum QTY 4)
* Anchor Bolt Installation Tools
* Cable Ties

### Stability

Kiosk must be securely bolted to the floor or wall in accordance with mounting instructions contained within this guide. Do not attempt to open or work inside the kiosk unless kiosk has been securely mounted. If needing to operate the kiosk before installation or in a laboratory or other temporary location, an optional stability plate is available.

### Field Wiring

1. All lines are routed inside the building within a grounded conduit (recommended ½" diameter terminated by a ¾" Romex connector).
2. Incoming power lines are type TN-C with three conductors (hot, neutral and ground).
3. All field wiring shall be in accordance with the National Electrical Code (NEC).

### Disconnect Device

A readily accessible disconnect device shall be incorporated into the building installation wiring.

### Circuit Protection

1. Circuit Type: Branch Circuit Protection
2. Input Voltage: 120 - 240V AC, 50 - 60 Hz
3. Max Current: 2A - Single-Sided and Wall Mount / 4A - Dual-Sided

### Floor Mounting

{% stepper %}
{% step %}
**Anchor bolts provided are intended for concrete. Concrete flooring must meet commercial building standards. Verify for your local State building code.**

1. Mark the floor corresponding to the anchor slots on the kiosk.
2. Drill 3/8" anchor bolt holes (4 minimum) to support anchor bolts into the floor at least 4"–5" deep.
3. Install anchors into floor and verify that they are tight and have not damaged the floor.
4. Lift kiosk and align slots in base to anchors. Carefully lower the kiosk onto anchor bolts and secure with washers and nuts. Ensure nuts are properly tightened.
   {% endstep %}
   {% endstepper %}

<figure><img src="/files/yZXdVJ4b5UmlINDzar9T" alt="" width="563"><figcaption><p>Figure 06: Floor mounting anchor bolt layout (top-down diagram)</p></figcaption></figure>

### Power and Data Lines from Floor

{% stepper %}
{% step %}
**If power and data lines come from the ceiling, skip to next section.**

1. Start routing wires at the pedestal's base.
2. If the wires come up from the floor underneath the base, run the wires through the provided 3.5" x 1.5" cutouts. Run power lines through one cutout and data lines through the other (check labels on base).
3. If the wires run through a conduit above the floor, use the existing routing holes on the sides of the base. Use different holes for power and data lines.
   {% endstep %}

{% step %}
{% hint style="warning" %}
**CAUTION** There is a divider inside the pedestal pole to separate power and data lines. DO NOT run power and data through the same side.

Run two data lines up through the pedestal pole on the data side of the divider.
{% endhint %}
{% endstep %}

{% step %}
{% hint style="danger" %}
**WARNING** With electrical cover removed, there is exposure to electrical hazards such as bare electrical wire and terminals. Only personnel with proper training and experience should remove electrical cover.
{% endhint %}

<figure><img src="/files/rPwbBcFSokdRBGtHVLuj" alt=""><figcaption><p>Figure 07: Power and data line routing from floor through pedestal pole</p></figcaption></figure>

Wire connections:

* Green (Ground) to Ground Nut
* Black (Hot) to Black (Hot)
* White (Neutral) to White (Neutral)
  {% endstep %}
  {% endstepper %}

<figure><img src="/files/mGKRIBKhODGeO2f9BAGf" alt=""><figcaption><p>Figure 08: Base cover installation — screw locations</p></figcaption></figure>

### Base Cover Installation

{% stepper %}
{% step %}
**Remove screws from base.**
{% endstep %}

{% step %}
**Place covers on base and ensure center tabs interlock.**
{% endstep %}

{% step %}
**Reinsert screws and tighten.**
{% endstep %}
{% endstepper %}

<figure><img src="/files/QVe0W9Q7oyEfrdlpa7q4" alt="" width="563"><figcaption><p>Figure 09: Top pole installation onto kiosk</p></figcaption></figure>

### Top Pole Installation

Install the top pole onto the top of the kiosk and secure the bolts in place using supplied nut hardware.

<figure><img src="/files/iBwVBhkzUcwrZafSF5g7" alt="" width="366"><figcaption><p>Figure 10: Top pole parts — Unistrut Assembly, pipe clamps, escutcheon plate</p></figcaption></figure>

### Top Pole Parts

<figure><img src="/files/OEylBsbIjcBfGFJPP3X5" alt="" width="375"><figcaption><p>Figure 11: Top Pole Extension (assembled)</p></figcaption></figure>

### Top Pole Extension

If ceiling is higher than 10 feet, a Top Pole Extension is required.

{% stepper %}
{% step %}
**Remove Top Pole**

DO NOT drill holes near electrical wires. Disconnect power lines from kiosk before installing top pole extension.

The top pole extension is attached to the top pole and thread-forming screws. These screws require pre-drilled holes. If the top pole doesn't have pre-drilled holes at the top of the pole, they need to be created.

1. Unpack the top pole extension. It comes assembled with mounting brackets and hardware as shown in Figure 2.
   {% endstep %}

{% step %}

<figure><img src="/files/HqtrO1pp7RzXSrcQsqTf" alt="" width="375"><figcaption><p>Figure 12: Align Extension with Top Pole</p></figcaption></figure>

**Connect Power + Data Lines**

2. Align the inside divider plate in the top pole extension with the divider in the top pole with the "POWER ONLY" labels on the same side. Slide the top pole extension onto the top pole until it stops.

<figure><img src="/files/anhmCeZtf8da0f8v0C4s" alt="" width="534"><figcaption><p>Figure 13: Screw hole locations on top pole extension junction</p></figcaption></figure>
{% endstep %}

{% step %}
**Secure Top Pole Extension to Ceiling**

3. Attach top pole extension to top pole with included thread-forming screws. Align holes in extension to holes in top pole and secure with screws.
4. Turn the poles over and install screws to remaining side.
   {% endstep %}
   {% endstepper %}

<figure><img src="/files/zQCwGqOW67R1yppaXuBc" alt="" width="325"><figcaption><p>Figure 14: Power and data line routing from ceiling through top pole</p></figcaption></figure>

### Power & Data Lines from Ceiling

{% stepper %}
{% step %}
**If power and data lines come from the ceiling, see previous page.**

1. Start at the top of the top pole.
2. Guide power cables down through the top pole.
3. Remove top cover and connect hot and neutral power lines to terminal block. Connect ground wire to grounding stud.
4. Run two data lines down through the top pole on the data side of the divider.
   {% endstep %}

{% step %}
{% hint style="warning" %}
**CAUTION** There is a divider inside the top pole to separate power and data lines. DO NOT run power and data through the same side.
{% endhint %}
{% endstep %}

{% step %}
{% hint style="danger" %}
**WARNING** With electrical cover removed, there is exposure to electrical hazards such as bare electrical wire and terminals. Only personnel with proper training and experience should remove electrical cover.
{% endhint %}
{% endstep %}
{% endstepper %}

<figure><img src="/files/ryEWBqPj6agX7cejTqN7" alt="" width="364"><figcaption><p>Figure 15: Wall mounting bracket diagram with dimensions</p></figcaption></figure>

### Wall Mounting

<figure><img src="/files/1RXlKjfRCUdxG4mC3zMU" alt="" width="386"><figcaption><p>Figure 16: Wall mounting ¼-20 hardware detail</p></figcaption></figure>

Hang the kiosk on the bracket and secure with ¼-20 nuts and washers.

***

<figure><img src="/files/ES1vdxA0iKVgbOyidQ0r" alt="" width="398"><figcaption><p>Figure 17: Cabinet interior — top view with ¼-20 hardware</p></figcaption></figure>

## Operation

### Opening Kiosk

Open monitor panel by unlocking side of the cabinet and pulling the display forward firmly.

{% hint style="danger" %}
**WARNING** ELECTRICAL HAZARD RISK — Inside of kiosk contains power wires and electronic devices. Only authorized personnel should open kiosk. Take necessary precautions when working with electrical equipment.
{% endhint %}

<figure><img src="/files/slbnvp07vGzcUdAfZXmf" alt="" width="227"><figcaption><p>Figure 18: Cabinet interior — power strip and power button locations</p></figcaption></figure>

### Removing Cabinet Rear Panel

{% stepper %}
{% step %}
**A rear service panel provides additional access to internal components and wiring. Only authorized personnel should remove panel.**
{% endstep %}

{% step %}
**To remove:**

* Open monitor panel. (See Opening Kiosk).
* From inside the cabinet, pull the pin on the left of the cabinet.
* Lift the rear panel straight up until it stops and then pull the panel straight back.
  {% endstep %}
  {% endstepper %}

<figure><img src="/files/X1s5xUsOkHeX4AnSU1Jr" alt=""><figcaption><p>Figure 19: Cabinet lock photo</p></figcaption></figure>

### Connecting Data Line to Payment Device

{% stepper %}
{% step %}
**Connect one data line to the dongle of the payment device. Secure extra cable with cable ties.**

<figure><img src="/files/Kd7OJGbQSuAlsrwnqnBB" alt="" width="437"><figcaption><p>Figure 20: Rear panel removal direction arrows</p></figcaption></figure>

{% hint style="info" %}
**NOTE** The payment device hub will be located in the cabinet. Connect the data line to the available network jack on the hub.
{% endhint %}
{% endstep %}

{% step %}
**Connect other data line to the network port of the computer. Secure extra cable with cable ties.**
{% endstep %}
{% endstepper %}

<figure><img src="/files/mYp5aIytYwt6j5UzPwc6" alt=""><figcaption><p>Figure 21: Connecting data line to payment device</p></figcaption></figure>

### Connecting Devices

{% stepper %}
{% step %}
**Connect power to the touchscreen monitor with its provided power adapter located inside the cabinet.**
{% endstep %}

{% step %}
**Connect power to the computer with its power adapter located inside the cabinet.**
{% endstep %}

{% step %}
**Connect the USB cable from the ADA keypad device to the computer.**
{% endstep %}

{% step %}
**Secure all excess cables with cable ties.**
{% endstep %}
{% endstepper %}

<figure><img src="/files/rUpRey5pX12RSN1M8Ndm" alt="" width="523"><figcaption><p>Figure 22: Connecting data line to computer network port</p></figcaption></figure>

### Turning on Kiosk

{% stepper %}
{% step %}
**Open monitor panel. (See Opening Kiosk above).**
{% endstep %}

{% step %}
**Turn on power strip using its power button (left image).**
{% endstep %}

{% step %}
**Turn on computer by pushing button on front (right image).**
{% endstep %}
{% endstepper %}

<figure><img src="/files/FDsVGcGxnxxHTrbCdsM1" alt="" width="563"><figcaption><p>Figure 23: Connecting devices — Power-Display, Power-PC, USB-Display</p></figcaption></figure>

### Replacing Printer Paper

{% stepper %}
{% step %}
**Open the component door by pushing the button on the bottom of the printer cabinet.**
{% endstep %}

{% step %}
**Press the release button on the printer to open the printer door.**
{% endstep %}

{% step %}
**Replace paper and close printer door.**
{% endstep %}

{% step %}
**Close component door until lock fully engages.**
{% endstep %}
{% endstepper %}


---

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