Service and Support

Contact your local Verifone representative or service provider for any problems on your terminal.

For product service and repair information:

• USA — Verifone Service and Support Group, 1-800-Verifone (837-4366)
• Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International — Contact your Verifone representative

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Returning a Device for Service

You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only).

NOTE For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement.

1

Get the following information

Get the following information from the printed labels at the back of each K450 to be returned:

• Product ID, including the model and part number. For example, "K450" and "M500-XXX-XXX-XXX."
• Serial number (S/N nnn-nnn-nnn)

2

Obtain the MRA number(s)

Obtain the MRA number(s) by completing one of the following:

• Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options.

  • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.– 8 P.M., Eastern Time.
  • Give the MRA representative the information you gathered in Step 1.
• Complete the Inquiry Contact Form at https://www.verifone.com/en/us/contact-us.

  • Address the Subject box to "Verifone MRA Dept."
  • Reference the model and part number in the Note box.

NOTE One MRA number must be issued for each K450 you return to Verifone, even if you are returning several of the same model.

3

Describe the problem(s)

Describe the problem(s).

4

Provide the shipping address

Provide the shipping address where the repaired or replacement unit must be returned.

5

Keep a record of the following items

Keep a record of the following items:

• Assigned MRA number(s).
• Verifone serial number assigned to the K450 you are returning for service or repair (device serial numbers are located at the back of the unit.)
• Shipping documentation, such as air bill numbers used to trace the shipment.
• Model(s) returned (model numbers are located on the Verifone label at the back of the K450).

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Accessories and Documentation

Verifone produces the following accessories and documentation for the K450. When ordering, please take note of the part number.

• Verifone online store: www.estore.verifone.com
• USA — Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International — Contact your Verifone representative

Documentation

Document	Part Number
K450 Certifications and Regulations	VPN DOC500-010-EN
K450 SS DS Quick Installation Guide	VPN DOC500-011-EN
K450 WM Quick Installation Guide	VPN DOC500-012-EN