Maintenance and Cleaning

General Care

Your device exemplifies superior design and craftsmanship. The following recommendations are provided to help safeguard your warranty coverage:

• Avoid storing the device in hot areas, as elevated temperatures can diminish the lifespan of electronic components, harm batteries, and cause deformation or melting of certain plastics.
• Refrain from storing the device in cold areas, as the return to normal temperatures may lead to moisture formation inside the device, potentially damaging electronic circuit boards.
• Exercise caution to prevent dropping, knocking, or shaking the device, as rough handling can result in the breakage of internal circuit boards and delicate mechanics.

These recommendations are equally applicable to both your device and any accompanying attachments or accessories. If your device is experiencing operational issues, kindly visit the nearest Verifone-authorized service provider for maintenance or replacement.

Cleaning & Sanitizing Guidelines

Verifone devices should only be gently cleaned to remove dirt, residue, or debris using a lightly water-damped, clean microfiber cloth. One or two drops of pH-neutral, non-scrubbing soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners.

Using improper cleaning methods or products may result in functional and/or cosmetic issues that are not covered under warranty.

Important Guidelines:

1. Avoid Direct Application: Never spray, coat, or pour any liquid, sanitizer, or disinfectant directly onto the device.
2. Caution Against Harsh Chemicals: Avoid using bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents, as they can degrade plastic and rubber components.
3. Electrostatic Discharge (ESD) Prevention: Exercise caution to prevent ESD by refraining from vigorously rubbing with a dry towel or similar actions, as they can cause ESD and trigger a tamper alert.

Cleaning Instructions

Figure 18 – Cleaning Do's and Don'ts

1

Turn off your device.

2

Disconnect it from the power source.

3

Clean it following the instructions and guidelines as mentioned above. Once completely dry, reconnect to power up.

Additional Safety Information

The following is additional information for your safety in using this device.

Surface Cleaning

To clean the device, use a clean cloth slightly damped with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.

• Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
• Pressure washing the device is prohibited and may result in damage to the enclosure and/or components.

Smart Card Reader Cleaning

The Smart Card Reader (SCR) must be cleaned on a regular basis, as dirt accumulation can lead to SCR reading problems. SCR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02).

Cleaning the SCR

1

Inspect the device's SCR for presence of foreign objects before cleaning the Customer Smart Card.

a. If the unit shows no presence of foreign objects, then test the SCR function and record results. Proceed to Step 2.

2

Clean the SCR with approved or recommended Verifone cleaning card. It is always advised to use new cleaning cards every time.

Send your device to a Verifone authorized repair center if foreign objects are found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process. Removal of foreign objects from the SCR by the customers may void device warranty.

Envoyez votre appareil à un centre de réparation agréé Verifone si des corps étrangers sont trouvés dans le SCR à tout moment pendant l'inspection, le test du SCR. diagnostic ou processus de nettoyage. Le retrait de corps étrangers du SCR par les clients peut annuler la garantie de l'appareil.

If using a commercially available cleaning card use ONLY an approved SCR cleaning card made specifically for POS SCR devices or Petroleum SCR.

3

Test the SCR after cleaning.

a. If SCR tests out okay as "passing", then the unit is ready for Customer Smart Card use. b. If SCR tests out as "failing", then send the unit for repair. Provide details to repair center when SCR fails testing, either before cleaning OR after cleaning OR both before and after cleaning.

Potentially Explosive Environments

When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device.

Do not spray water or chemicals to the bottom of the device. There is a drain vent to evacuate condensation. Spraying water or chemicals will allow the liquid to enter into the enclosure.

Ne vaporisez pas d'eau ou de produits chimiques au bas de l'appareil. Il y a un évent de vidange pour évacuer la condensation. La pulvérisation d'eau ou de produits chimiques permettra au liquide de pénétrer dans l'enceinte.