> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/petroleum-devices/c18/c18-hardware-installation-guide/introduction.md). # Introduction The Verifone® C18 Workstation is a high-performance, reliable, point-of-sale terminal that supports peripherals such as scanners, cash drawers, and PIN pads. The C18, with the Verifone Commander™ Site Controller, supports payment network access, fueling dispenser control, car wash control, and fast food transactions. The C18 accepts and processes all payment options, including cash, checks, credit and debit cards, coupons, and various prepaid cards. Some features of the C18 Workstation may or may not be utilized by all versions of the software. The C18 has a 18.5-inch color touchscreen with a 16:9 aspect ratio. The screen can be tilted up or down. The screen can be adjusted to a portrait or landscape position. The screen can also be flipped over to the customer side for self-service mode, where available. The screen includes a cashier facing camera. The C18 user interface employs industry-leading touch technology to enable effortless operation. Online help is available to support the user and promote quick responses. The C18, including the touch screen, is configured through the Commander™ Configuration Manager. The C18 operates in a single- or multiple-workstation environment. It uses the Commander Site Controller as a controller for optimum speed and efficiency, a thermal receipt printer, and a thermal journal printer to track sales. An on-screen receipt allows easy viewing of current transactions. In the absence of an intranet infrastructure, the C18 requires an Ethernet router or network switch to connect to the Commander Site Controller to: * Connect to peripherals, such as fuel dispensers, dispenser card readers (DCRs), and car wash controllers. * Perform on-site maintenance operations such as backups, upgrades, restores, and reversions to previous software versions. * Connect with the Verifone Technical Support Center for software downloads and diagnostics. * Configure remotely using available Internet protocols, including a Web browser interface. *** ## Product Warranty For product warranty information, go to . *** ## Requirements {% hint style="info" %} The Commander Site Controller and C18 workstation must be installed by a Verifone Authorized Service Contractor (VASC). {% endhint %} ### Software * Commander Site Controller Software Suite ### Hardware * Commander Site Controller * C18 Workstation and Thermal Receipt Printer * An intranet infrastructure, or Cable/DSL Ethernet router, or network. The number of workstations determines the number of network switch ports required. ### Cables * Ethernet cable from each C18 to the network switch and/or router * If a network switch is used, an additional Ethernet cable to the router * RS-232 cable between peripherals, such as printers * Null Modem Adapter ### Recommended Equipment * Uninterruptible Power Supply (UPS) - Verifone recommends that the C18 be connected to a UPS with a rating of 250VA or greater. * Customer Display Pole * Keyboard * Biometric Reader * Cash Drawer * PIN pad * Scanner * Printer *** ## Unpacking Carefully inspect each shipping carton and its contents for any damage that may have occurred during shipment. If anything appears damaged, immediately file a claim with the shipping company or carrier and notify your Verifone representative. {% hint style="danger" %} WARNING: Never use damaged equipment. A shock or fire hazard may exist if equipment is energized in a damaged condition. *AVERTISSEMENT: Ne jamais utiliser un appareil endommagé. La mise sous tension d'un appareil endommagé pourrait présenter un risque de décharge électrique ou d'incendie.* *ADVERTENCIA: Nunca use un dispositivo dañado. Un dispositivo dañado puede presentar un riesgo de descarga eléctrica o fuego.* {% endhint %} Remove the following items from their respective shipping cartons: * C18 Workstation, P/N 182-001-01-NAA * C18 Power Supply, P/N PWR182-001-01-A * AC Power Cord, P/N CBL000-008-02-A * Cable Cover (attached to back of C18), P/N PPL182-001-01-A * C18 Hardware Installation Guide * Software Licenses {% hint style="info" %} The cash drawer, customer display pole, thermal printer, keyboard, biometric reader, and Verifone M-Series PINpad, which complete the C18 workstation, are ordered and shipped separately. {% endhint %} Remove any protective plastic wrapping from the components and place the components on a table or countertop. Be sure that you have all the parts required for your specific installation before you begin. Contact your dealer if you are missing any parts. {% hint style="info" %} It is recommended to keep the shipping carton and any packing material in case it is necessary to move components from one location to another, or to return the equipment for service. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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