> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/petroleum-devices/c18/c18-hardware-installation-guide/service-and-parts.md).

# Service and Parts

## Service

Do not attempt to repair, service, or adjust the C18.

Contact the Verifone Technical Support Center at 800-777-3536 with any questions related to installation or troubleshooting. Support is available 24 hours a day, seven (7) days a week.

{% hint style="info" %}
The Commander Site Controller and C18 workstation must be installed by a Verifone Authorized Service Contractor (VASC).
{% endhint %}

{% hint style="warning" %}
Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

*Il y a un risque d'explosion si le mauvais type de batterie est inséré dans l'appareil. Jeter les batteries utilisées selon les instructions.*

*Hay riesgo de explosión si la batería es reemplazada por otro tipo incorrecto. Deshágase de las baterías usadas de acuerdo a las instrucciones.*
{% endhint %}

## Cleaning

{% hint style="danger" %}
Disconnect power before cleaning this equipment.

*Débrancher l'appareil avant de le nettoyer.*

*Desenchufe la unidad antes de limpiarla.*
{% endhint %}

{% hint style="danger" %}
Never use thinner, trichloroethylene, or ketone-based solvents to clean the equipment or cabling. These chemicals may cause the plastic parts to deteriorate.

*INe jamais nettoyer l'appareil ou les câbles avec du solvant, du trichloréthylène ou du solvant à base de cétone. Ces produits chimiques pourraient endommager les pièces de plastique.*

*Nunca use disolventes en base a tricloroetileno o cetona para limpiar el equipo o los cables. Estos químicos pueden deteriorar las partes plásticas.*
{% endhint %}

For routine cleaning to remove dust or dirt, use a clean, damp cloth and mild soap or detergent. Use a cloth dampened with isopropyl alcohol for more stubborn stains.

## Parts List

The table below gives the part numbers associated with the C18 workstation.

| Verifone P/N    | Description                                                              |
| --------------- | ------------------------------------------------------------------------ |
| 182-001-01-NAA  | Unit, C18 18.5 Display                                                   |
| PWR182-001-01-A | Power Supply, 150w                                                       |
| CBL000-008-02-A | Power Cord, U.S.A, IEC320, C13, NEMA5-15P (UL) Type B, 125V / 10A, 1.83M |
| PPL182-001-01-A | Base C18 Cable Cover                                                     |

## Specifications

The table below gives the power requirements, dimensions, and other specifications of the C18 workstation.

| Specification           | Description                                                          |
| ----------------------- | -------------------------------------------------------------------- |
| Safety                  | UL, cUL                                                              |
| EMI                     | FCC Class A (USA) and CISPR22 Class A (Europe)                       |
| ESD                     | IEC 1000 4-2 (8 KV contact, 4 KV air)                                |
| Temperature             | <p>Operating range: 0-40° C<br>Non-operating range: -20 to 60° C</p> |
| Humidity                | Operating 15% to 95% relative humidity at 40° C (non-condensing)     |
| Electrical Input Rating | 100-240V\~, 50/60 Hz 2.0A                                            |
| Landscape Dimensions    | <p>Height: 19 inches<br>Width: 18.25 inches<br>Depth: 10 inches</p>  |
| Portrait Dimensions     | <p>Height: 22 inches<br>Width: 12 inches<br>Depth: 10 inches</p>     |
| Weight                  | Approximately 21.5 lbs.                                              |
| Memory                  | <p>4GB Solid State SATA Flash<br>4GB DDR4 RAM, scalable to 32GB</p>  |


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