Technical Support

Verifone Technical Support Center

Help Desk Phone Number

Your Service ID

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Information to Have Ready

Important information our Verifone Technical Support Center will need from you:

• Service ID.
• Description of the issue (include error message if applicable).
• What part of business is affected (POS, Pumps, DCRs, etc).
• If it is an issue outside, what type of pump/DCR is installed.
• Whether issue is ongoing or first occurrence.
• What was happening when the issue arose (do you know how to make it happen again)?
• Any steps already taken to resolve the issue before calling Verifone Technical Support Center.
• Local weather conditions during the issue and any recent power outages.

Before Calling

Ideally, person making the call to the Verifone Technical Support Center:

• Is on site and prepared to work with agent.
• Has checked that all components of system are powered up.
• Can identify and locate Verifone hardware for troubleshooting.

Visit our support website at support.verifone.com for manuals and general support materials. Also engage our support staff from this website via e-mail or online chat through the Petro and Convenience Support Channel.