> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/petroleum-devices/topaz/topaz-xl-hardware-installation-guide/introduction.md). # Introduction The VeriFone® Topaz XL™ workstation is a high-performance, reliable, point-of-sale terminal that supports peripherals such as scanners, cash drawers, PINpads, and customer displays. Topaz XL is capable of running VeriFone POS applications compatible with Commander Site Controller® or Sapphire Mini Server. Like the Ruby SuperSystem®, the Topaz XL accepts and processes all payment options, including cash, checks, credit and debit cards, coupons, and various prepaid cards. The Ruby SuperSystem keyboard can be used in combination with the touch screen, which simplifies training and makes many common functions easier and faster to perform. Online help is available to support the user and promote quick responses. The Topaz XL, including the touch screen, is configured through graphical user applications supplied by VeriFone or by optional back office partners. The Topaz XL operates in a single- or multiple-workstation environment. It uses the Commander Site Controller or Sapphire Mini-server as a controller for optimum speed and efficiency, a thermal receipt printer to track sales. An on-screen receipt allows easy viewing of current transactions.
In the absence of an intranet infrastructure, the Topaz XL requires an Ethernet router to connect to the Commander Site Controler or to the Sapphire Mini-server and V950™ to: * Connect to peripherals, such as fuel dispensers, dispenser card readers (DCRs), and car wash controllers. * Perform on-site maintenance operations such as backups, upgrades, restores, and reversions to previous software versions. * Connect with the VeriFone Technical Support Center for software downloads and diagnostics. * Configure remotely using available internet protocols, including a Web browser interface. {% hint style="info" %} Because the Commander Site Controller provides many V950 functions, the V950 may be present only per specific customer requirements. {% endhint %} *** ## Requirements {% hint style="info" %} The Commander Site Controller, Sapphire Mini-server, V950™, and Topaz XL workstation must be installed by a VeriFone Authorized Service Contractor (VASC). {% endhint %} ### Software * Compatible GemPro and NewPro software for the Commander Site Controller and Sapphire Mini-server * Topaz XL application software ### Hardware * V950 PC (The HPV-20 system may also be used to install the Topaz XL.) * Commander Site Controller or Sapphire Mini-server * Topaz XL Workstation and Thermal Receipt Printer * An intranet infrastructure, or Ethernet router, or switch. The number of workstations determines the number of switch ports required. ### Cables * Ethernet cable from each Topaz XL to the switch and/or router * RS-232 cable between peripherals, such as printers * Printer Power Cable * Null Modem Adapter ### Recommended Equipment * Uninterruptible Power Supply (UPS) — VeriFone recommends that the Topaz XL be connected to a UPS with a rating of 200VA or greater. * Customer Display Pole * Cash Drawer * PINpad * Scanner ## Unpacking Carefully inspect each shipping carton and its contents for any damage that may have occurred during shipment. If anything appears damaged, immediately file a claim with the shipping company or carrier and notify your VeriFone representative. {% hint style="danger" %} Warning: Never use damaged equipment. A shock or fire hazard may exist if equipment is energized in a damaged condition. *Avertissement: Ne jamais utiliser un appareil endommagé. La mise sous tension d'un appareil endommagé pourrait présenter un risque de décharge électrique ou d'incendie.* {% endhint %} Remove the following items from their respective shipping cartons: * Topaz XL Workstation * Topaz XL Power Supply * AC Power Cord * Cable Cover (attached to back of Topaz XL) * Shielded RS-232 Serial Cable for Printer * Red Null Modem Adapter for Printer * Printer Power Cable * Topaz XL Hardware Installation Guide * Software Licenses {% hint style="info" %} The cash drawer, customer display pole, thermal printer, and PINpad, which complete the Topaz XL workstation, are ordered and shipped separately. For EPSPAK/Commander Site Controller applications, the PINpad must be TCP/IP compatible. {% endhint %} Remove any protective plastic wrapping from the components and place the components on a table or countertop. Be sure that you have all the parts required for your specific installation before you begin. Contact your dealer if you are missing any parts. {% hint style="info" %} It is recommended that you keep the shipping carton and any packing material in case it is necessary to move components from one location to another, or to return the equipment for service. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.verifone.com/hardware-products/hardware/petroleum-devices/topaz/topaz-xl-hardware-installation-guide/introduction.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.