> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/petroleum-devices/topaz/topaz-xl-hardware-installation-guide/service-and-parts.md).

# Service and Parts

## Service

Do not attempt to repair, service, or adjust the Topaz XL workstation. If you have questions related to installation or troubleshooting, the VeriFone Technical Support Center is available for assistance 24 hours a day, seven (7) days a week, at 800-777-3536.

{% hint style="info" %}
Changes or modifications not expressly approved by VeriFone, use of custom cables not manufactured by VeriFone, or unsupported peripherals could void the user's warranty and authority to operate this equipment.
{% endhint %}

{% hint style="warning" %}
Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

*Mise en garde: Il y a un risque d'explosion si le mauvais type de batterie est inséré dans l'appareil. Jeter les batteries utilisées selon les instructions.*
{% endhint %}

***

## Cleaning

{% hint style="danger" %}
Warning: Disconnect power before cleaning this equipment.

*Warning: Débrancher l'appareil avant de le nettoyer.*
{% endhint %}

For routine cleaning to remove dust or dirt, use a clean, damp cloth and mild soap or detergent. Use a cloth dampened with alcohol for more stubborn stains.

{% hint style="warning" %}
Caution: Never use thinner, trichloroethylene, or ketone-based solvents to clean the equipment or cabling. These chemicals may cause the plastic parts to deteriorate.

*Mise en garde: Ne jamais nettoyer l'appareil ou les câbles avec du solvant, du trichloréthylène ou du solvant à base de cétone. Ces produits chimiques pourraient endommager les pièces de plastique.*
{% endhint %}

### Magnetic Stripe Cleaner

Dirt can lead to magnetic stripe reading problems. The magnetic stripe reader (MSR) should be cleaned on a regular basis (daily to once a week depending on usage) using commercially available card reader cleaning cards or using VeriFone part number 02746-02.

***

## Parts List

| VFI P/N         | Description                                     |
| --------------- | ----------------------------------------------- |
| M050-02-410-NAA | Topaz XL                                        |
| 22916-01        | Topaz Cable Cover                               |
| P050-01-100     | Topaz Customer Display                          |
| P050-01-200     | Topaz Media Drawer (Cash Drawer)                |
| CPS124130-3A-R  | Topaz Power Supply                              |
| CBL268-008-01-A | Topaz XL Power Cord                             |
| P040-02-020     | Thermal Receipt Printer                         |
| 23213-01-R      | Printer Power Cable for Thermal Receipt Printer |
| P040-07-040     | ONEAC UPS                                       |
| 22278-XX        | Ethernet Cable(s)                               |
| 13581-01        | Null Modem Connector (Adapter) for printer      |
| 13836-XX        | Shielded RS-232 Cable                           |

***

## Specifications

### Topaz XL

Shipping Weight: Approximately 26 lbs.

<figure><img src="/files/Y9kJUcLjFaEp8vSTsjCe" alt=""><figcaption></figcaption></figure>

### Certifications and Environmentals

| Specification           | Description                                                                               |
| ----------------------- | ----------------------------------------------------------------------------------------- |
| Safety                  | UL, cUL                                                                                   |
| EMI                     | FCC Class A (USA) and CISPR22 Class A (Europe)                                            |
| ESD                     | IEC 61000-4-2                                                                             |
| Temperature             | <p>Operating: 32 to 104° F (0 to 40° C)<br>Non-operating: -4 to 158° F (-40 to 70° C)</p> |
| Humidity                | Operating 15% to 95% relative humidity at 40° C (non-condensing)                          |
| Electrical Input Rating | 100-24V, 50/60Hz, 3A                                                                      |


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