> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/victa/victa-countertop/victa-countertop-installation-guide/device-setup.md).

# Device Setup

This section outlines the setup procedures for the Victa Countertop device, covering the following segments:

* Environmental and Safety Guidelines
* Periodic Inspection
* PIN Protection Measures
* Inside the Shipping Carton
* Inspecting the Features of the Unit
* Battery Management
* Initial Battery Charging
* Battery Life
* Charging the Battery via Power Pack
* Startup and Shutdown
* Connecting the Power Supply
* Victa Countertop Transactions
* Victa Countertop Wi-Fi Support
* Loading a Printer Paper
* Camera/QR Code Reader

## Environmental & Safety Guidelines

Follow these guidelines to ensure safe installation and reliable operation of the device:

* Install the device in a clean, dry, and customer-accessible location, away from excessive heat, dust, humidity, moisture, chemicals, oils, and sources of magnetic interference.
* Avoid direct sunlight, heat-emitting equipment, and unstable surfaces to prevent equipment damage or personal injury.
* Keep the device away from water and do not place it on unstable carts, stands, or tables.
* Read and understand all safety instructions before installing the device. Do not proceed if any instructions or warnings are unclear.
* Do not install or operate the device if any components are missing or damaged. Improper installation or misuse may result in equipment damage, personal injury, or warranty invalidation.
* Use only Verifone-approved accessories and power supplies to minimize the risk of fire, electric shock, or injury.

## Periodic Inspection

Periodically inspect the device for signs of tampering. Check for the following:

* Wires protruding from the device.
* Foreign objects inserted into the smart card reader or magnetic stripe reader.
* Unusual bulges below the magnetic stripe reader or an additional magnetic stripe read head visible from the side.
* Damaged or missing tamper-evident labels.
* A **Tamper Warning** message displayed on the screen.

{% hint style="danger" %}
If tampering is suspected, immediately remove the device from service. Preserve the device for a potential forensic investigation and notify your organization's security officer and your local Verifone representative.

*En cas de suspicion de falsification, retirez immédiatement l'appareil du service. Conservez l'appareil en vue d'une éventuelle expertise médico-légale et informez le responsable de la sécurité de votre organisation ainsi que votre représentant local Verifone.*
{% endhint %}

## PIN Protection Measures

To help protect cardholder PIN confidentiality during PIN entry:

* Position the device to prevent unauthorized observation of the PIN-entry process.
* Adjust the device angle to minimize the risk of shoulder surfing.
* Ensure in-store security cameras are positioned so that the PIN-entry keypad is not visible.

## Inside the Shipping Carton

Open the shipping carton and carefully inspect the contents for signs of tampering or shipping damage. A tampered or damaged device may not function correctly or may operate in an insecure manner.

### Unpacking the Shipping Carton

{% stepper %}
{% step %}

### Inspect the shipping carton

Examine the shipping carton for any visible signs of damage or tampering.
{% endstep %}

{% step %}

### Verify the shipment

Confirm the authenticity of the shipment by verifying the tracking number and order details against the purchase documentation.
{% endstep %}

{% step %}

### Open the carton

Carefully unseal and open the shipping carton.
{% endstep %}

{% step %}

### Inspect the contents

Verify that all components are present and undamaged. The shipping carton includes:

* Victa Countertop unit
* Base power cable
* Paper roll
* SIM/SAM card tray ejector pin

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FdJcDxJVxn4AG5925muA7%2Fcarton%20vc100.jpg?alt=media&amp;token=01767b2e-0bfe-49c8-a784-c4fb3607d494" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Remove the packaging

Remove all protective packaging from the device and its accessories.
{% endstep %}

{% step %}

### Remove the protective film

Peel off the protective film from the device display.
{% endstep %}

{% step %}

### Retain the packaging

Keep the shipping carton and packing materials for future transportation, storage, or servicing of the device.
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
Do not install or operate a tampered or damaged device. The Victa Countertop is equipped with tamper-evident labels. If any label or component appears damaged or altered, immediately notify both the shipping carrier and your Verifone service representative.

*N'installez pas et n'utilisez pas un appareil altéré ou endommagé. Le Victa Countertop est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé ou altéré, informez-en immédiatement le transporteur ainsi que votre représentant du service Verifone.*
{% endhint %}

## Inspecting the Features of the Unit

Prior to proceeding with the installation process, familiarize yourself with the features of the device.

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FgDGkHcemf9LtA9cLf2mU%2FWalk%201%20IG.jpg?alt=media&amp;token=57bc336f-0f4c-49d3-8b71-035cd1c45699" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FjFB72wptWRGQjI5DnDL2%2Fwalk%202%20IG.jpg?alt=media&amp;token=184ce94e-3cac-414c-935d-eb8455540f07" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2F1grJCvwpAaKZxWshHxNq%2Fwalk%203%20IG.jpg?alt=media&amp;token=0edcada7-288b-47fa-a433-954dfd5d5675" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FKNpzs7OLkfcjZt3xg1F3%2Fwalk%204%20ig.jpg?alt=media&amp;token=181c9d68-dc15-479a-87fd-e490a624bc62" alt="" width="375"><figcaption></figcaption></figure>

## Installing SIM/SAM Cards

To install a SIM/SAM card in the Victa Countertop device, follow these steps:

{% stepper %}
{% step %}

### Power off the device

{% endstep %}

{% step %}

### Locate the compartment

Locate the compartment on the side of the device.
{% endstep %}

{% step %}

### Unlock the compartment

Use the SIM card tray ejector pin to unlock the compartment by inserting it into the small hole.

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2F83uCP90WOpKT1EIRfZwJ%2Fsim%20sam%201.jpg?alt=media&amp;token=079e86c6-fe4e-4c17-b8f3-e18277c51bc5" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Access the SIM/SAM slots

Open the compartment cover to access the SIM/SAM slots.
{% endstep %}

{% step %}

### Insert or remove the card

Insert or remove the SIM/SAM card securely.

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FfaA5ke0hm3ngRWTuFwvl%2FSIM_SAM2.jpg?alt=media&amp;token=a299ce6e-0d90-4ff2-9a27-e84b3556745d" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Close the compartment

Close the compartment until it clicks into place.
{% endstep %}

{% step %}

### Power on the device

Power on the device to ensure that the cards are recognized.

{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.

*Observez les précautions standard lors de la manipulation d’appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet antistatique mis à la terre.*
{% endhint %}

## Battery Management

Effective battery management is crucial for optimizing the performance and the lifespan of your device’s battery. Here are some steps for battery management:

### Initial Battery Charging

To perform the initial battery charging for your Victa Countertop device, follow these steps:

{% stepper %}
{% step %}

### Connect the power pack

After unpacking the device, connect the power pack to the unit.
{% endstep %}

{% step %}

### Charge the device

Allow the device to charge for eight hours or until fully charged.
{% endstep %}

{% step %}

### Restore an over-discharged battery

The battery in the Victa Countertop device is equipped with a safety circuit to safeguard the Li-ion cells from overcharging and over-discharging. If the battery becomes over-discharged, the safety circuit will shut down the battery, and it must be recharged to restore operation.
{% endstep %}

{% step %}

### Follow the recommended charging duration

Ensure that you adhere to the recommended charging duration to optimize the battery’s performance and longevity.
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Using an incorrectly rated power supply may lead to potential damage to the device or cause it not to function as specified. Before proceeding with troubleshooting, it is crucial to verify that the power supply being used to power the device aligns with the specified requirements detailed on the bottom of the device. For comprehensive power supply specifications, refer to the "Specifications" section. If there is any discrepancy, obtain the appropriately rated power supply before proceeding further with troubleshooting activities.

*L'utilisation d'une alimentation électrique mal évaluée peut entraîner des dommages potentiels à l'appareil ou l'empêcher de fonctionner comme spécifié. Avant de procéder au dépannage, il est crucial de vérifier que l'alimentation électrique utilisée pour alimenter l'appareil est conforme aux exigences spécifiées détaillées au bas de l'appareil. Pour connaître les spécifications complètes de l'alimentation, reportez-vous à la section « Spécifications ». En cas de divergence, procurez-vous une alimentation électrique appropriée avant de poursuivre les activités de dépannage.*
{% endhint %}

{% hint style="danger" %}
Avoid plugging the power pack into an outdoor outlet. During a transaction, disconnecting the power source by either removing the battery or unplugging the device from a wall power source when the battery charge is very low may result in the loss of transaction data files that have not yet been stored in the device memory. Exercise caution to prevent any unintended loss of transaction data during power-related actions.

*Évitez de brancher le bloc d'alimentation sur une prise extérieure. Au cours d'une transaction, débrancher la source d'alimentation en retirant la batterie ou en débranchant l'appareil d'une source d'alimentation murale lorsque la charge de la batterie est très faible peut entraîner la perte des fichiers de données de transaction qui n'ont pas encore été stockés dans la mémoire de l'appareil. Faites preuve de prudence pour éviter toute perte involontaire de données de transaction lors d'actions liées à l'alimentation.*
{% endhint %}

### Using the Battery

The Victa Countertop device utilizes a single-cell Li-ion battery with the following features:

* The battery incorporates a safety circuit that prevents damage from overcharge, over-discharge, or overheating.
* It activates when the battery is left unused in the device for extended periods.
* The battery provides power to the security circuit when the Victa Countertop device has no external power source.
* Li-ion batteries are not affected by shallow charging.

To ensure optimal function, follow these best practices:

* Conserve battery power by turning off the Victa Countertop device when not in use.
* Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Avoid letting the battery charge fall below 10% for extended periods, as this may permanently diminish battery capacity.
* Recharge the battery by connecting one end of the power pack to the device and plug the other end into a wall outlet.

{% hint style="info" %}
The Victa Countertop device automatically shuts off when the battery reaches a critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state.
{% endhint %}

The Victa Countertop device features a simple two-color LED with two energized states:

* Red: Charging
* Green: Charging complete

### Battery Life

Charging and discharging the Victa Countertop battery repeatedly over hundreds of cycles will contribute to the natural wear and aging of the battery. If you observe significantly reduced operating times, it may indicate the need for a battery replacement.

When it comes to disposal, it is essential to follow proper procedures:

* Do not dispose of batteries in fire.
* Li-ion batteries must be recycled or disposed of properly.
* Do not dispose of Li-ion batteries in municipal waste sites.

Proper disposal of Li-ion batteries is crucial for environmental safety. Check with local recycling programs or electronic waste collection facilities for guidance on the correct disposal of Li-ion batteries in your area. Many communities have specific programs for recycling electronic devices and batteries to prevent environmental harm.

### Charging the Battery via Power Pack

To charge the Victa Countertop device using the power pack, follow these steps:

{% stepper %}
{% step %}

### Connect the DC plug

Insert the DC plug into the DC jack of the base.
{% endstep %}

{% step %}

### Connect the power adapter

Connect the power adapter to a wall outlet or a powered surge-protected power source.
{% endstep %}
{% endstepper %}

This procedure ensures a direct connection between the device and the power source, allowing the battery to charge. Always use the recommended and compatible power supply to avoid any potential issues with charging or device performance.

To safeguard against potential harm from lightning strikes and electrical surges, contemplate the installation of a power surge protector.

{% hint style="info" %}
You can order the power pack from Verifone Online Store. Refer to Accessories for Part Number.
{% endhint %}

## Startup and Shutdown

The startup process for the Victa Countertop device varies based on its power source. When connected to a non-battery power source, the device automatically starts up, irrespective of the battery charge. To manually power up, press, and hold the power key for approximately 3 to 5 seconds until the startup screen appears.

{% hint style="info" %}
The 3-second delay in powering up serves as a safeguard against accidental activation if the power key is inadvertently held down.
{% endhint %}

Once powered on, the device illuminates.

## Connecting the Power Supply

The Victa Countertop has a power adaptor of input AC 100V-240V/50-60Hz/0.6A and output of DC 12V/1.5A. If you have any inquiries about the appropriate power supply to use, please reach out to your Verifone representative for assistance.

To connect the power supply, follow these steps:

{% stepper %}
{% step %}

### Identify the power input port

Identify the power input port on the Victa Countertop base.
{% endstep %}

{% step %}

### Connect the power cable

Connect one end of the power cable to the DC jack and other end (power adapter) to the grounded power outlet (18W PSU).
{% endstep %}

{% step %}

### Ensure a secure connection

Ensure a secure connection and proper alignment.
{% endstep %}

{% step %}

### Power on the Victa Countertop

Power on the Victa Countertop using the designated power switch, if applicable.
{% endstep %}

{% step %}

### Confirm the power supply connection

This ensures the proper power supply connection for the Victa Countertop.

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FbxF5qxSTVEcAuoEMqqef%2Fpower%20vc100.jpg?alt=media&amp;token=922559dc-f4ca-4fa7-8dbf-bbc1e22e3668" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Using an incorrectly rated power supply can damage the unit or cause it to malfunction. See Specifications for power supply information.

*L’utilisation d’une alimentation électrique mal évaluée peut endommager l’appareil ou provoquer un dysfonctionnement. Voir Spécifications pour plus d'informations sur l'alimentation électrique.*
{% endhint %}

### Peripheral Connection

Plug one end of the USB-A cable into the USB-A port on the base and connect the other end of the cable to the scanner or printer.

### Other Connections - Base

The Base provides a standard RS-232 port, and an Ethernet port.

{% stepper %}
{% step %}

### Connect the RS232 cable

Connect the RS232 cable to the PC.
{% endstep %}

{% step %}

### Connect the Ethernet connector

Connect the Ethernet connector to the Ethernet socket.

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FYPi420DHaPOuMBvFRE9c%2FPower%201.jpg?alt=media&amp;token=e79c43fa-c299-4e44-a1cf-d6d6dc78f242" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Victa Countertop Transactions

| Transaction Type                                                                                                                                                                                                                                                                                     | Victa Countertop                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <p><strong>Insert</strong></p><p><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FBn5O2by2NkpbSzuY6F2m%2FEMV.jpg?alt=media&amp;token=d762c5e7-221a-4734-9060-d36b783349ab" alt="" data-size="original"><br></p>      | <p>To proceed with an EMV Transaction:<br><br>• Insert the smart card into the reader slot.<br>• Ensure the contacts on the smart card are facing upward.<br>• Insert the card smoothly and continuously until it sits firmly.<br>• Wait for the application to signal a completed transaction before removing the card.<br>• Note that premature card removal may invalidate the transaction.<br>• EMV transactions support both credit and debit card transactions using the specified procedure.</p> |
| <p><strong>Swipe</strong></p><p><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FPIKRu7ZNGaZ4Vv4jdVlz%2FSwipe.jpg?alt=media&amp;token=49b7f70c-2579-4a0d-b09f-d5f10f2313d8" alt="" data-size="original"><br><br></p> | <p>Follow the steps to use the magnetic stripe card:<br><br>• Position the card with the magnetic stripe facing backward or downward.<br>• Swipe the card through the magnetic card reader.<br>• If using a smart card, insert the card and follow the on-screen instructions before removing it.<br><br>This process allows for the utilization of both magnetic stripe and smart cards with the device.</p>                                                                                           |
| <p><strong>CTLS</strong></p><p><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FlQwurNJ65fJLSNPCcLoV%2FCTLS.jpg?alt=media&amp;token=d19c03ab-695b-4eb2-8952-e049c8e03612" alt="" data-size="original"><br><br></p>   | The device supports contactless credit or debit card transactions. To carry out a contactless smart card transaction, gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device, above the Contactless Reader icon.                                                                                                                                                                                                                                    |

## Victa Countertop Wi-Fi Support

The Victa Countertop device is equipped with an integrated WLAN RF (Wireless Local Area Network Radio Frequency) transceiver for Wireless LAN systems featuring advanced power management.

## Loading a Printer Paper

Follow these steps to insert a paper roll with a width of 40mm x 58mm diameter into the compartment.

{% hint style="info" %}
A message will consistently appear to indicate when the printer is out of paper.
{% endhint %}

{% hint style="warning" %}

* Low-quality paper may cause printer jams and generate excessive paper dust.
* Ensure that thermal paper is stored in a dry, dark area. Handle paper with care, as factors such as impact, friction, temperature, humidity, and oils can impact its color and storage properties.
* Avoid loading paper rolls with folds, wrinkles, tears, or edge holes.
* *Un papier de mauvaise qualité peut provoquer des bourrages dans l'imprimante et générer une poussière de papier excessive. Pour acheter du papier Verifone de haute qualité, reportez-vous à la section Accessoires et documentation.*
* *Assurez-vous que le papier thermique est stocké dans un endroit sec et sombre. Manipulez le papier thermique avec précaution, car des facteurs tels que l'impact, la friction, la température, l'humidité et les huiles peuvent avoir un impact sur sa couleur et ses propriétés de stockage.*
* *Évitez de charger des rouleaux de papier présentant des plis, des rides, des déchirures ou des trous sur les bords.*
  {% endhint %}

### To Install a Paper Roll

To load a paper roll into the Victa Countertop device:

1. Press the printer door.
2. Lift the printer door.
3. Open the printer door.
4. Insert the paper roll.
5. Pull a small length of paper outside the compartment and close the printer door securely.

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FP29bKnmjSSwizbxn0Toy%2Fprinter%20Vc100.jpg?alt=media&amp;token=e980791f-f67c-4b3f-a667-0eb77a6c50f9" alt="" width="375"><figcaption></figcaption></figure>

## Camera/QR Code Reader

Victa Countertop includes a dedicated 2 MP top camera that can be used to scan both Barcode and QR codes. Follow these steps to scan successfully:

* Open the app that requires barcode or QR code scanning.
* Position the upward-facing scanner or top camera over the barcode or QR code.
* Align the code within the scanning area and hold the device steady.

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FjwKMHum3zGAVbhdGp1UC%2Fqr%20VC100.jpg?alt=media&amp;token=1bbbbcc7-7e5f-4f05-bc7b-6bf143018216" alt="" width="375"><figcaption></figcaption></figure>


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.verifone.com/hardware-products/hardware/victa/victa-countertop/victa-countertop-installation-guide/device-setup.md?ask=<question>&goal=<user_goal>
```

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