> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/device-setup.md).

# Device Setup

This chapter describes the setup and installation procedures for the **Victa Lane** and includes the following sections:

* [Environmental & Safety Guidelines](#environmental-and-safety-guidelines)
* [PIN Protection Measures](#pin-protection-measures)
* [Inside the Shipping Carton](#inside-the-shipping-carton)
* [Device Features](#device-features)
* [Installing Micro SIM/SAM/SD Card](#installing-the-micro-sim-sam-and-sd-cards)
* [Establishing Connections](#establishing-connections)
* [Victa Lane Transactions](#victa-lane-transactions)

## Environmental & Safety Guidelines

Follow these guidelines to ensure safe installation and reliable operation of the device:

* Install the device in a clean, dry, and customer-accessible location, away from excessive heat, dust, humidity, moisture, chemicals, oils, and sources of magnetic interference.
* Avoid direct sunlight, heat-emitting equipment, and unstable surfaces to prevent equipment damage or personal injury.
* Keep the device away from water and do not place it on unstable carts, stands, or tables.
* Read and understand all safety instructions before installing the device. Do not proceed if any instructions or warnings are unclear.
* Do not install or operate the device if any components are missing or damaged. Improper installation or misuse may result in equipment damage, personal injury, or warranty invalidation.
* Use only Verifone-approved accessories and power supplies to minimize the risk of fire, electric shock, or injury.

## PIN Protection Measures

To help protect cardholder PIN confidentiality during PIN entry:

* Position the device to prevent unauthorized observation of the PIN-entry process.
* Adjust the device angle to minimize the risk of shoulder surfing.
* Ensure in-store security cameras are positioned so that the PIN-entry keypad is not visible.

## Inside the Shipping Carton

Open the shipping carton and carefully inspect the contents for signs of tampering or shipping damage. A tampered or damaged device may not function correctly or may operate in an insecure manner.

{% hint style="info" %}
**NOTE:** The power supply, connectivity cables, and the Victa Lane countertop base can be ordered separately. Refer to the **Accessories** chapter for part numbers and ordering information.
{% endhint %}

### Unpacking the Shipping Carton

<figure><img src="/files/dmzObNZN741B6GQEkVPV" alt="" width="563"><figcaption></figcaption></figure>

{% stepper %}
{% step %}

#### Inspect the shipping carton

Examine the shipping carton for any visible signs of damage or tampering.
{% endstep %}

{% step %}

#### Verify the shipment

Confirm the authenticity of the shipment by verifying the tracking number and order details against the purchase documentation.
{% endstep %}

{% step %}

#### Open the carton

Carefully unseal and open the shipping carton.
{% endstep %}

{% step %}

#### Inspect the contents

Verify that all components are present and undamaged. The shipping carton includes:

1. Victa Lane
2. SIM tray ejector pin
   {% endstep %}

{% step %}

#### Remove the packaging

Remove all protective packaging from the device and its accessories.
{% endstep %}

{% step %}

#### Remove the protective film

Peel off the protective film from the device display.
{% endstep %}

{% step %}

#### Retain the packaging

Keep the shipping carton and packing materials for future transportation, storage, or servicing of the device.
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
**WARNING:** Do not install or operate a tampered or damaged device. The Victa Lane is equipped with tamper-evident labels. If any label or component appears damaged or altered, immediately notify both the shipping carrier and your Verifone service representative.

*N'installez pas et n'utilisez pas un appareil altéré ou endommagé. Le Victa Lane est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé ou altéré, informez-en immédiatement le transporteur ainsi que votre représentant du service Verifone.*
{% endhint %}

### Periodic Inspection

Periodically inspect the device for signs of tampering. Check for the following:

* Wires protruding from the device.
* Foreign objects inserted into the smart card reader or magnetic stripe reader.
* Unusual bulges below the magnetic stripe reader or an additional magnetic stripe read head visible from the side.
* Damaged or missing tamper-evident labels.
* A **Tamper Warning** message displayed on the screen.

{% hint style="danger" %}
**WARNING:** If tampering is suspected, immediately remove the device from service. Preserve the device for a potential forensic investigation and notify your organization's security officer and your local Verifone representative.

*En cas de suspicion de falsification, retirez immédiatement l'appareil du service. Conservez l'appareil en vue d'une éventuelle expertise médico-légale et informez le responsable de la sécurité de votre organisation ainsi que votre représentant local Verifone.*
{% endhint %}

## Device Features

Familiarize yourself with its key features prior to proceeding with the installation process:

<figure><img src="/files/B9w27SwMqIVE4dxYupNj" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/AVaq2OaWxrJN9z7NbsBR" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/EuuJyu1fk4Lr16MldvGG" alt="" width="563"><figcaption></figcaption></figure>

| Features                     | Description                                                                       |
| ---------------------------- | --------------------------------------------------------------------------------- |
| **Display**                  | 8" LCD capacitive touchscreen (LCM + touch)                                       |
| **Biometric Camera Array**   | Front-facing camera optics and IR sensor for face and palm scanning               |
| **MSR Slot**                 | Magnetic stripe reader                                                            |
| **PSCR Slot**                | Primary smart card reader                                                         |
| **CTLS Reader**              | Contactless reader                                                                |
| **SIM + SAM + SD Tray**      | Located on the left side of the device                                            |
| **Audio Jack**               | 3.5 mm — left side                                                                |
| **Power / Navigator Button** | Located on the left side; double press activates the Navigator application        |
| **Volume Buttons**           | Physical +/− buttons on the left side; required for Navigator application support |
| **USB-C Port**               | Located on the bottom edge                                                        |
| **Lock Slot**                | Located on the bottom edge                                                        |
| **Speaker**                  | Built-in, rear base                                                               |
| **Loyalty Camera + Flash**   | Bottom edge                                                                       |
| **Stylus Mount**             | Rear panel on the right-hand side                                                 |
| **SYS Mode Button**          | Pin-hole push button, typically located behind the rear door                      |
| **SN / Product Label**       | Rear panel — includes serial number and product information                       |

### Built-in Biometrics

The Victa Lane features an integrated biometric camera array that supports **Facial Recognition and Palm Vein Authentication**, enabling fast, secure, and contactless user authentication. Refer to [Table 1](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/device-overview.md#table-1-victa-lane-biometric-support) for more details.

* **2 White LEDs** for enhanced palm imaging
* **2 Infrared (IR) LEDs** for palm vein illumination
* **Direct Time-of-Flight (dToF) sensor** for accurate depth measurement
* **RGB and IR cameras** for reliable facial recognition and palm authentication

<figure><img src="/files/cVXRmH88LBzQZWz5wkLJ" alt=""><figcaption></figcaption></figure>

### Haptic Feedback

The Victa Lane provides **haptic feedback**, delivering touch-based vibrations that simulate physical responses during user interactions and enhance the Navigator application experience.

### Accessibility PIN Entry

The Victa Lane supports **Verifone Navigator** and its accessibility features, including volume buttons, a headset jack, haptic feedback, and a dedicated textured button to initiate PIN entry. These features enable low-vision and visually impaired cardholders to enter their PIN independently and securely.

### NFC-enabled Digital Receipts

The Victa Lane supports **NFC-enabled digital receipts**, allowing receipts to be delivered directly to a customer's NFC-enabled device in real time. This reduces paper consumption while improving convenience and record keeping.

## Attaching the Holder and Placing it on Countertop Base

To attach the holder to Victa Lane and the Victa Lane to the countertop base:

* Turn the **Victa Lane** over so that the USB connector is facing downward.
* Align the holder with the mounting slots on the back of the Victa Lane, then insert the holder into the slots.

<figure><img src="/files/1E7ti5cQ0McV2pbH3zDu" alt="" width="375"><figcaption></figcaption></figure>

* Slide the holder to the **left** until it clicks into place.

<figure><img src="/files/SqNM5szfCEJiA8pn4XOC" alt="" width="375"><figcaption></figcaption></figure>

* To remove the holder, slide it to the **right**.

<figure><img src="/files/7L3ROLR3Gr8G1OQfswci" alt="" width="375"><figcaption></figcaption></figure>

* Connect the **VL2, VL4**, or **VLE3** cable to the **Victa Lane**.

<figure><img src="/files/yC7NRyHIw9cnYKavFDvE" alt="" width="375"><figcaption></figcaption></figure>

* Align the Victa Lane (with the holder attached) with the countertop base.
* Place the device on the countertop base and slide it **upward** until it clicks into place.

<figure><img src="/files/EbgEQMOMbB4hrqbugHlM" alt="" width="375"><figcaption></figcaption></figure>

* To remove the device from the countertop base, slide it **downward**.

## Installing the Micro SIM, SAM, and SD Cards

To install or replace a Micro SIM, SAM, or microSD card:

{% stepper %}
{% step %}

### Power off the Victa Lane

Power off the Victa Lane.
{% endstep %}

{% step %}

### Locate the compartment

Locate the card compartment on the left side of the device.
{% endstep %}

{% step %}

### Unlock the compartment

Insert the SIM/SAM tray ejector pin into the release hole to unlock the compartment.
{% endstep %}

{% step %}

### Open the compartment cover

Open the compartment cover.
{% endstep %}

{% step %}

### Insert or remove the cards

Insert or remove the Micro SIM, SAM, and/or microSD cards as required, ensuring they are fully seated.
{% endstep %}

{% step %}

### Close the compartment

Close the compartment cover until it clicks into place.
{% endstep %}

{% step %}

### Power on the device

Power on the device and verify that the installed cards are detected.

<figure><img src="/files/TmB1QkC1hk9CuXSmZeqo" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
**CAUTION:** Observe standard electrostatic discharge (ESD) precautions when handling the device. Electrostatic discharge can damage electronic components. Verifone recommends using a grounded anti-static wrist strap during installation.

*Respectez les précautions standard relatives aux décharges électrostatiques (ESD) lors de la manipulation de l'appareil. Les décharges électrostatiques peuvent endommager les composants électroniques. Verifone recommande l'utilisation d'un bracelet antistatique relié à la terre lors de l'installation.*
{% endhint %}

## Establishing Connections

The countertop base (that can be ordered separately) includes an adhesive pad for fixed installation. Remove the protective backing from the adhesive and firmly attach the base to a stable, flat surface.

{% hint style="info" %}
**Important**: Complete all cable connections and secure them before mounting and locking the Victa Lane onto the countertop base.
{% endhint %}

### Supported Connections

The Victa Lane supports the following connections:

* **Power:** 1 × USB-C port with a locking screw.
* **Ethernet:** Ethernet connection through the VLE3 cable or orange dongle, depending on the configuration.
* **Peripheral Devices:** Connection through the optional orange dongle using the VL2/VL4 cable.

### Connecting to a Power Source

{% stepper %}
{% step %}

#### Connect the VLE3 cable

Connect one end of the VLE3 cable to the Victa Lane.
{% endstep %}

{% step %}

#### Identify the connectors

The other end of the VLE3 cable has two connectors: one for power and another for Ethernet.
{% endstep %}

{% step %}

#### Connect the power cable

Connect one end of the power cable to the DC jack and other end (power adapter) to the grounded power outlet (18W PSU).
{% endstep %}

{% step %}

#### Connect Ethernet

Connect the Ethernet connector to the Ethernet socket.
{% endstep %}

{% step %}

#### Verify the connections

Verify that all the connections are secure.

<figure><img src="/files/62MHbIXJl5hYsBn8VvqK" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

### Connecting to Peripheral Devices through Orange Dongle (D3)

{% stepper %}
{% step %}

#### Connect the VL2/VL4 cable

Connect the VL2/VL4 cable to the Victa Lane and tighten the locking screw finger-tight.
{% endstep %}

{% step %}

#### Connect the orange dongle

Connect the other end of the VL2/VL4 cable to the orange dongle.
{% endstep %}

{% step %}

#### Connect the power cable

Connect one end of the power cable to the DC jack and other end (power adapter) to the grounded power outlet (18W PSU).
{% endstep %}

{% step %}

#### Connect Ethernet

Connect the Ethernet cable from the ETH port on the orange dongle to the network outlet.
{% endstep %}

{% step %}

#### Connect the peripheral device

Connect the USB-A connector from the orange dongle to the peripheral device.
{% endstep %}

{% step %}

#### Connect the ECR

Connect one end of the USB cable (USB-B) to the orange dongle, and the other end of the USB cable (USB-A) to the ECR.
{% endstep %}

{% step %}

#### Verify the connections

Verify that all connections are secure.

<figure><img src="/files/vDDuoPwZv7G0kek7ajnO" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

The Victa Lane powers on automatically.

{% hint style="info" %}
**NOTE**: Connections vary by Dongle (D0/D1/D2/D3/D4).
{% endhint %}

{% hint style="warning" %}
**CAUTION:**

* Connect all peripheral devices before connecting the device to the power supply.
* Use only the recommended power supply. An incorrectly rated power supply may damage the device or prevent it from operating correctly. Refer to the **Specifications** chapter for power supply requirements.
* Do not disconnect power while a transaction is in progress, as this may result in the loss of unsaved transaction data.
* Verifone recommends using a surge protector to protect the device from damage caused by power surges or lightning strikes.
* *Raccordez tous les périphériques avant de brancher l'appareil à l'alimentation électrique.*
* *Utilisez uniquement l'alimentation recommandée. Une alimentation dont les caractéristiques ne sont pas conformes risque d'endommager l'appareil ou d'empêcher son bon fonctionnement. Consultez le chapitre **Spécifications** pour connaître les exigences relatives à l'alimentation.*
* *Ne débranchez pas l'appareil pendant une transaction en cours, car cela pourrait entraîner la perte de données de transaction non enregistrées.*
* *Verifone recommande l'utilisation d'un parasurtenseur pour protéger l'appareil contre les dommages causés par des surtensions ou la foudre.*
  {% endhint %}

## Victa Lane Transactions

<table><thead><tr><th width="374">Transaction Type</th><th>Victa Lane</th></tr></thead><tbody><tr><td><p><strong>Insert</strong></p><p><img src="/files/hylPDkQpb7yydM4zWfUD" alt="" data-size="original"></p></td><td><p>A smart card reader integrated into the front of the device processes smart card-based debit or credit transactions.</p><p>To proceed with an EMV transaction:</p><ul><li>Insert the smart card into the reader slot.</li><li>Ensure the contacts on the smart card are facing upward.</li><li>Insert the card smoothly and continuously until it sits firmly.</li><li>Wait for the application to signal a completed transaction before removing the card.</li><li>Premature card removal may invalidate the transaction.</li><li>EMV transactions support credit and debit cards.</li></ul></td></tr><tr><td><p><strong>Swipe</strong></p><p><img src="/files/kpc7xL46ZcjF7V2gzKvd" alt="" data-size="original"></p><p><br><br></p></td><td><p>A magnetic card reader processes debit or credit card transactions. Insert the card from the side of the device.</p><p>To use a magnetic stripe card:</p><ul><li>Position the card with the magnetic stripe facing backward or downward.</li><li>Insert the card from the side of the device.</li><li>Swipe the card through the magnetic card reader.</li><li>For a smart card, insert it and follow the on-screen instructions.</li></ul></td></tr><tr><td><p><strong>CTLS</strong></p><p><img src="/files/G8B9KnNizwVFJK6TNYmv" alt="" data-size="original"></p></td><td><p>The device supports contactless credit and debit card transactions.</p><ul><li>Tap the card on the payment device.</li><li>Alternatively, hold the card within 4 cm of the Contactless Reader icon.</li></ul></td></tr></tbody></table>

## Barcode/QR Scanning

<figure><img src="/files/usNYRgQrzfOcfYq7YKdR" alt="" width="375"><figcaption></figcaption></figure>

Victa Lane includes a dedicated downward-facing QR code scanner and a 2 MP bottom camera for scanning both QR codes and barcodes. Follow these steps to scan successfully:

* Open the app that requires barcode or QR code scanning.
* Position the downward-facing scanner or bottom camera over the barcode or QR code.
* Align the code within the scanning area and hold the device steady.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.verifone.com/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/device-setup.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.