> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/device-setup.md).
# Device Setup
This section outlines the setup procedures for the Victa Mobile Ruggedized device.
* [Environmental and Safety Guidelines](#environmental-and-safety-guidelines)
* [Periodic Inspection](#periodic-inspection)
* [PIN Protection Measures](#pin-protection-measures)
* [Inside the Shipping Carton](#inside-the-shipping-carton)
* [Inspecting the Features of the Unit](#inspecting-the-features-of-the-unit)
* [Installing Micro SD/SAM/SIM Cards](#installing-micro-sd-sam-simcards)
* [Battery Management](#battery-management)
* [Charging the Battery via Power Pack](#charging-the-battery-via-power-pack)
* [Connecting the Power Supply](#connecting-the-power-supply)
* [Connecting to a PC](#connecting-to-a-pc)
* [Victa Mobile Ruggedized Transactions](#victa-mobile-ruggedized-transactions)
* [Victa Mobile Ruggedized Wi-Fi/BT Support](#victa-mobile-ruggedized-wi-fi-bt-support)
* [Camera/QR Code Reader](#camera-qr-code-reader)
## Environmental and Safety Guidelines
Follow these guidelines to ensure safe installation and reliable operation of the device:
* Install the device in a clean, dry, customer-accessible location. Keep it away from excessive heat, dust, humidity, moisture, chemicals, oils, and magnetic interference.
* Avoid direct sunlight, heat-emitting equipment, and unstable surfaces. These can damage equipment or cause injury.
* Keep the device away from water. Do not place it on unstable carts, stands, or tables.
* Read and understand all safety instructions before installation. Do not proceed if instructions or warnings are unclear.
* Do not install or operate the device if components are missing or damaged. Improper installation or misuse can cause damage, injury, or warranty invalidation.
* Use only Verifone-approved accessories and power supplies. This minimizes fire, electric shock, and injury.
## Periodic Inspection
Periodically inspect the device for signs of tampering. Check for the following:
* Wires protruding from the device.
* Foreign objects inserted into the smart card reader or magnetic stripe reader.
* Unusual bulges below the magnetic stripe reader.
* An additional magnetic stripe read head visible from the side.
* Damaged or missing tamper-evident labels.
* A **Tamper Warning** message displayed on the screen.
{% hint style="warning" %}
If tampering is suspected, immediately remove the device from service. Preserve the device for a potential forensic investigation and notify your organization's security officer and your local Verifone representative.
*En cas de suspicion de falsification, retirez immédiatement l'appareil du service. Conservez l'appareil en vue d'une éventuelle expertise médico-légale et informez le responsable de la sécurité de votre organisation ainsi que votre représentant local Verifone.*
{% endhint %}
## PIN Protection Measures
To help protect cardholder PIN confidentiality during PIN entry:
* Position the device to prevent unauthorized observation during PIN entry.
* Adjust the device angle to reduce shoulder-surfing risks.
* Ensure in-store security cameras are positioned so that the PIN-entry keypad is not visible.
## Inside the Shipping Carton
Open the shipping carton and carefully inspect the contents for signs of tampering or shipping damage. A tampered or damaged device may not function correctly or may operate in an insecure manner.
### Unpacking the Shipping Carton
{% stepper %}
{% step %}
#### Inspect the shipping carton
Examine the shipping carton for any visible signs of damage or tampering.
{% endstep %}
{% step %}
#### Verify the shipment
Confirm the authenticity of the shipment by verifying the tracking number and order details against the purchase documentation.
{% endstep %}
{% step %}
#### Open the carton box
Carefully unseal and open the shipping carton.
{% endstep %}
{% step %}
#### Inspect the contents
Verify that all components are present and undamaged. The shipping carton includes:
* Victa Mobile Ruggedized
* USB-A to USB-C cable
* Adapter
* SIM/SAM tray ejector pin
{% endstep %}
{% step %}
#### Remove the packaging
Remove all protective packaging from the device and its accessories.
{% endstep %}
{% step %}
#### Remove the protective film
Peel off the protective film from the device display.
{% endstep %}
{% step %}
#### Retain the packaging
Keep the shipping carton and packing materials for future transportation, storage, or servicing of the device.
{% endstep %}
{% endstepper %}
{% hint style="danger" %}
Do not install or operate a tampered or damaged device. The Victa Lane is equipped with tamper-evident labels. If any label or component appears damaged or altered, immediately notify both the shipping carrier and your Verifone service representative.
*N'installez pas et n'utilisez pas un appareil altéré ou endommagé. Le Victa Lane est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé ou altéré, informez-en immédiatement le transporteur ainsi que votre représentant du service Verifone.*
{% endhint %}
## Inspecting the Features of the Unit
Prior to proceeding with the installation process, familiarize yourself with the features of the device.
The Verifone Victa Mobile Ruggedized device provides the following features:
1. A colored touch screen display for user interaction.
2. A smart card reader integrated into the front of the device to process smart card-based debit or credit transactions. Refer to the instructions in "Insert" for guidance on smart card usage.
3. A magnetic card reader built into the device, allowing debit or credit card transactions. For proper magnetic swipe card reading, insert the card from the side of the device. Refer to the instructions in "Swipe" for guidance on magnetic card usage.
4. CTLS functionality for contactless payments. Refer to "CTLS" for instructions on conducting contactless transactions.
5. A 3.5 mm audio jack, providing accessibility features for the visually impaired.
### Installing PSAM1/SIM/PSAM2/Micro SD Cards
{% stepper %}
{% step %}
#### Power off the device
Power off the Victa mobile ruggedized device.
{% endstep %}
{% step %}
#### Locate the compartment
Locate the compartment on the side of the device.
{% endstep %}
{% step %}
#### Unlock the compartment
Use the PSAM1/SIM/PSAM2/Micro SD card tray ejector pin to unlock the compartment by inserting it into the small hole.
{% endstep %}
{% step %}
#### Open the compartment cover
Open the compartment cover to access the PSAM1/SIM/PSAM2/Micro SD slots.
{% endstep %}
{% step %}
#### Insert or remove the cards
Insert or remove the PSAM1/SIM/PSAM2/Micro SD cards as required, ensuring they are fully seated.
{% endstep %}
{% step %}
#### Close the compartment
Close the compartment cover until it clicks into place.
{% endstep %}
{% step %}
#### Power on the device
Power on the device and verify that the installed cards are detected.
{% endstep %}
{% endstepper %}
{% hint style="warning" %}
Observe standard electrostatic discharge (ESD) precautions when handling the device. Electrostatic discharge can damage electronic components. Verifone recommends using a grounded anti-static wrist strap during installation.
*Respectez les précautions standard relatives aux décharges électrostatiques (ESD) lors de la manipulation de l'appareil. Les décharges électrostatiques peuvent endommager les composants électroniques. Verifone recommande l'utilisation d'un bracelet antistatique relié à la terre lors de l'installation.*
{% endhint %}
{% hint style="info" %}
VM110-R supports eSIM solution.
{% endhint %}
## Battery Management
Effective battery management is crucial for optimizing the performance and\
the lifespan of your device's battery. Here are some steps for battery management.
### Initial Battery Charging
{% stepper %}
{% step %}
#### Connect the power pack
After unpacking the device, connect the power pack to the unit.
{% endstep %}
{% step %}
#### Charge the device
Allow the device to charge for eight hours or until fully charged.
{% endstep %}
{% step %}
#### Restore an over-discharged battery
The battery in the Victa Mobile Ruggedized device is equipped with a safety circuit to safeguard the Li-ion cells from overcharging and over-discharging. If the battery becomes over-discharged, the safety circuit will shut down the battery, and it must be recharged to restore operation.
{% endstep %}
{% step %}
#### Follow the recommended charging duration
Ensure that you adhere to the recommended charging duration to optimize the battery's performance and longevity.
{% endstep %}
{% endstepper %}
{% hint style="warning" %}
Using an incorrectly rated power supply may lead to potential damage to the device or cause it not to function as specified. Before proceeding with troubleshooting, it is crucial to verify that the power supply being used to power the device aligns with the specified requirements detailed on the bottom of the device. For comprehensive power supply specifications, refer to the "[Specifications](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/specifications.md)" section. If there is any discrepancy, obtain the appropriately rated power supply before proceeding further with troubleshooting activities.
*L'utilisation d'une alimentation électrique mal évaluée peut entraîner des dommages potentiels à l'appareil ou l'empêcher de fonctionner comme spécifié. Avant de procéder au dépannage, il est crucial de vérifier que l'alimentation électrique utilisée pour alimenter l'appareil est conforme aux exigences spécifiées détaillées au bas de l'appareil. Pour connaître les spécifications complètes de l'alimentation, reportez-vous à la section « Spécifications ». En cas de divergence, procurez-vous une alimentation électrique appropriée avant de poursuivre les activités de dépannage.*
{% endhint %}
{% hint style="danger" %}
Avoid plugging the power pack into an outdoor outlet. During a transaction, disconnecting the power source by either removing the battery or unplugging the device from a wall power source when the battery charge is very low may result in the loss of transaction data files that have not yet been stored in the device memory. Exercise caution to prevent any unintended loss of transaction data during power-related actions.
*Évitez de brancher le bloc d'alimentation sur une prise extérieure. Au cours d'une transaction, débrancher la source d'alimentation en retirant la batterie ou en débranchant l'appareil d'une source d'alimentation murale lorsque la charge de la batterie est très faible peut entraîner la perte des fichiers de données de transaction qui n'ont pas encore été stockés dans la mémoire de l’appareil. Faites preuve de prudence pour éviter toute perte involontaire de données de transaction lors d’actions liées à l’alimentation.*
{% endhint %}
### Using the Battery
The Victa Mobile Ruggedized device utilizes a single-cell Li-ion battery with the following features:
* The battery incorporates a safety circuit that prevents damage from overcharge, over-discharge, or overheating.
* It activates when the battery is left unused in the device for extended periods.
* The battery provides power to the security circuit when the Victa Mobile Ruggedized device has no external power source.
* Li-ion batteries are not affected by shallow charging.
To ensure optimal function, follow these best practices:
* Conserve battery power by turning off the Victa Mobile Ruggedized device when not in use.
* Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Avoid letting the battery charge fall below 10% for extended periods, as this may permanently diminish battery capacity.
* Recharge the battery by connecting the USB-C end of the power pack to the device and plug the other end into a wall outlet.
{% hint style="info" %}
The Victa Mobile Ruggedized device automatically shuts off when the battery reaches a critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state.
{% endhint %}
The Victa Mobile Ruggedized device features a simple two-color LED with two energized states:
* Red: Charging
* Green: Charging complete
### Battery Life
Charging and discharging the Victa Mobile Ruggedized battery repeatedly over hundreds of cycles will contribute to the natural wear and aging of the battery. If you observe significantly reduced operating times, it may indicate the need for a battery replacement. Refer to the [Service and Support](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/service-and-support.md) section for ordering information regarding replacement batteries.
When it comes to disposal, it is essential to follow proper procedures:
* Do not dispose of batteries in fire.
* Li-ion batteries must be recycled or disposed of properly.
* Do not dispose of Li-ion batteries in municipal waste sites.
* Proper disposal of Li-ion batteries is crucial for environmental safety. Check with local recycling programs or electronic waste collection facilities for guidance on the correct disposal of Li-ion batteries in your area. Many communities have specific programs for recycling electronic devices and batteries to prevent environmental harm.
### Replacing the Battery
If the battery is faulty or not working, or if there are any other issues with the battery, then it can be replaced by the customer by following the steps below:
* Loosen the screws and remove the hand strap.
* Push the latch to unlock.
* Open the battery cover by pressing both sides and lifting it upward.
* Pull up the tab to lift and remove the battery cell.
* Replace the battery cell, ensuring it is properly seated in the battery compartment.
* Close the battery cover.
{% hint style="info" %}
You can order the battery from Verifone Online Store. Refer to [Accessories and Cables](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/accessories-and-cables.md) for Part Number.
{% endhint %}
## Charging the Battery via Power Pack
{% stepper %}
{% step %}
### Connect the USB-C plug
Insert the USB-C plug into the USB-C port of the Victa Mobile Ruggedized device.
{% endstep %}
{% step %}
### Connect the AC power pack
Plug the AC power pack into a wall outlet or a powered surge protector.
{% endstep %}
{% endstepper %}
This procedure ensures a direct connection between the device and the power source, allowing the battery to charge. Always use the recommended and compatible power supply to avoid any potential issues with charging or device performance.
To safeguard against potential harm from lightning strikes and electrical surges, contemplate the installation of a power surge protector.
{% hint style="info" %}
You can order the power pack from Verifone Online Store. Refer to [Accessories and Cables](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/accessories-and-cables.md) for Part Number.
{% endhint %}
### Startup and Shutdown
The startup process for the Victa Mobile Ruggedized device varies based on its power source. When connected to a non-battery power source, the device automatically starts up, irrespective of the battery charge. To manually power up, press, and hold the power key for approximately 3 to 5 seconds until the startup screen appears.
Once powered on, the device illuminates.
{% hint style="info" %}
The Verifone copyright screen appears initially, featuring a distinctive copyright display. If the terminal is pre-loaded with an application, it typically launches after the initial Verifone copyright screen and may present its own copyright information.
{% endhint %}
## Connecting the Power Supply
The Victa Mobile Ruggedized has a power adaptor of input AC 100V-240V/50-60Hz/0.4A and output of DC 5V/2.2A. If you have any inquiries about the appropriate power supply to use, please reach out to your Verifone representative for assistance.
{% stepper %}
{% step %}
### Identify the power input port
Identify the power input port on the Victa Mobile Ruggedized.
{% endstep %}
{% step %}
### Connect the power supply cable
Connect the appropriate power supply cable to the power input port.
{% endstep %}
{% step %}
### Connect to a power source
Connect the other end of the power supply cable to a suitable power source or power adapter.
{% endstep %}
{% step %}
### Verify the connection
Ensure a secure connection and proper alignment.
{% endstep %}
{% step %}
### Power on the device
Power on the Victa Mobile Ruggedized using the designated power switch, if applicable.
{% endstep %}
{% step %}
### Confirm the connection
This ensures the proper power supply connection for the Victa Mobile Ruggedized.
{% endstep %}
{% step %}
{% endstep %}
{% endstepper %}
{% hint style="warning" %}
Using an incorrectly rated power supply can damage the unit or cause it to malfunction. Verifone recommends the PWR572-001-xx-A power pack. See [Specifications](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/specifications.md) for power supply information.
*L'utilisation d'une alimentation électrique mal évaluée peut endommager l'appareil ou provoquer un dysfonctionnement. Verifone recommande le bloc d'alimentation PWR572-001-xx-A. Voir Spécifications pour plus d'informations sur l'alimentation électrique.*
{% endhint %}
## Connecting to a PC
To establish a connection with a computer, follow these steps for the Victa Mobile Ruggedized device:
* Plug the USB-C connector into the corresponding port on the Victa Mobile Ruggedized.
* Connect the opposite end of the USB-C plug to the USB-A port on your computer or laptop. This allows you to download applications seamlessly.
## Victa Mobile Ruggedized Transactions
| Transaction Type | Victa Mobile Ruggedized Device |
| -------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|
Insert
|
To proceed with an EMV transaction: • Insert the smart card into the reader slot. • Ensure the contacts on the smart card are facing upward. • Insert the card smoothly and continuously until it sits firmly. • Wait for the application to signal a completed transaction before removing the card. • Note that premature card removal may invalidate the transaction. • EMV transactions support both credit and debit card transactions using the specified procedure.
|
|
Swipe
|
The device supports both magnetic stripe cards and smart cards. To carry out how to use a magnetic stripe card follow these steps: • Position the card with the magnetic stripe facing backward or downward. • To ensure a proper read, insert the magnetic card from the side of the device. • Swipe the card through the magnetic card reader. • If using a smart card, insert the card and follow the on-screen instructions before removing it. • This process allows for the utilization of both magnetic stripe and smart cards with the device.
|
|
CTLS
|
The device supports contactless credit or debit card transactions.
To carry out a contactless smart card transaction, gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device on the top of the display, above the Contactless Reader icon.
|
## Victa Mobile Ruggedized Wi-Fi/BT Support
The Victa Mobile Ruggedized device is equipped with an integrated WLAN RF (Wireless Local Area Network Radio Frequency) transceiver for Wireless LAN systems featuring advanced power management. Additionally, it includes an integrated radio transceiver for Bluetooth wireless systems. This configuration enables wireless connectivity and communication functionalities for the device.
## Camera and QR Code Reader
The Victa Mobile Ruggedized device features a primary camera boasting 5MP CMOS autofocus and a bottom camera equipped with 2MP CMOS fixed focus. Additionally, it expands the functionality of countertop devices by incorporating barcode and QR scanning capabilities.
Follow these steps to scan successfully:
* Open the app that requires barcode or QR code scanning.
* Position the scanner or camera over the barcode or QR code.
* Align the code within the scanning area and hold the device steady.
Follow these steps to scan successfully:
* Open the app that requires barcode or QR code scanning.
* Position the scanner or camera over the barcode or QR code.
* Align the code within the scanning area and hold the device steady.
---
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