Service and Support

The Victa Mobile Ruggedized does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance.

For product service and repair information contact your Verifone representative.

Returning a Device for Service

The Victa Mobile Ruggedized does not contain user-serviceable parts. Before returning any unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. Each unit being returned requires its own individual MRA number, even if multiple units share the same model.

Customers outside the United States should contact their local Verifone representative for return assistance. The procedure below applies to U.S. customers only.

Les clients résidant hors des États-Unis doivent contacter leur représentant Verifone local pour obtenir de l'aide concernant les retours. La procédure ci-dessous s'applique uniquement aux clients résidant aux États-Unis.

1

Gather device information

Locate the printed label on the back of the Victa Mobile Ruggedized and record the following:

Information	Details
Product ID	Model name and part number (e.g., "Victa Mobile Ruggedized", "Mxxx-xxx-xx")
Terminal ID	PTID xxxxxxxx
Serial Number	S/N nnn-nnn-nnn

2

Obtain an MRA number

Contact Verifone using one of the following methods:

Phone: Call 1-800-Verifone (toll-free, U.S. only).

Follow the automated prompts and select the MRA option. The MRA department is available Monday–Friday, 8 A.M. to 8 P.M. Eastern Time. Have the device information from Step 1 ready.

Online: Complete the Inquiry Contact Form at https://www.verifone.com/en/us/contact-us. Address the Subject field to "Verifone MRA Dept." Reference the model, part number, and serial number in the message body.

3

Ship the device

• Pack the unit securely using the original shipping carton and materials where possible.
• Write the MRA number clearly on the outside of the carton.
• Describe the fault or problem on a note placed inside the package.
• Include the return shipping address where the repaired or replacement unit should be sent.
• Retain the MRA number, serial number, and shipping tracking (air bill) number for your records.