> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/victa/victa-softpos-mobile/victa-softpos-mobile-installation-guide/device-setup.md).
# Device Setup
This section outlines the setup procedures for the Victa SoftPOS Mobile device, covering the\
following segments:
* [Environmental & Safety Guidelines](#environmental--safety-guidelines)
* [PIN Protection Measures](#pin-protection-measures)
* [Inside the Shipping Carton](#inside-the-shipping-carton)
* [Inspecting the Features of the Unit](#inspecting-the-features-of-the-unit)
* [Battery Management](#battery-management)
* [Battery Life](#battery-life)
* [Charging the Device](#charging-the-device)
* [Startup and Shutdown](#startup-and-shutdown)
* [Connecting the Power Supply](#connecting-the-power-supply)
* [Connecting to a PC](#connecting-to-a-pc)
* [ECR Connection](#ecr-connection)
* [Transaction](#victa-softpos-mobile-device-transaction)
* [Wi-Fi/BT Support](#wi-fibt-support)
* [Camera/QR Code Reader](#camera-and-qr-code-reader)
## Environmental & Safety Guidelines
Follow these guidelines to ensure safe installation and reliable operation of the device:
* Install the device in a clean, dry, and customer-accessible location, away from excessive heat, dust, humidity, moisture, chemicals, oils, and sources of magnetic interference.
* Avoid direct sunlight, heat-emitting equipment, and unstable surfaces to prevent equipment damage or personal injury.
* Keep the device away from water and do not place it on unstable carts, stands, or tables.
* Read and understand all safety instructions before installing the device. Do not proceed if any instructions or warnings are unclear.
* Do not install or operate the device if any components are missing or damaged. Improper installation or misuse may result in equipment damage, personal injury, or warranty invalidation.
* Use only Verifone-approved accessories and power supplies to minimize the risk of fire, electric shock, or injury.
## PIN Protection Measures
To help protect cardholder PIN confidentiality during PIN entry:
* Position the device to prevent unauthorized observation of the PIN-entry process.
* Adjust the device angle to minimize the risk of shoulder surfing.
* Ensure in-store security cameras are positioned so that the PIN-entry keypad is not visible.
## Inside the Shipping Carton
Open the shipping carton and carefully inspect the contents for signs of tampering or shipping damage. A tampered or damaged device may not function correctly or may operate in an insecure manner.
### Unpack the Shipping Carton
{% stepper %}
{% step %}
#### Inspect the shipping carton
Examine the shipping carton for any visible signs of damage or tampering.
#### Verify the shipment
Confirm the authenticity of the shipment by verifying the tracking number and order details against the purchase documentation.
#### Open the carton
Carefully unseal and open the shipping carton.
#### Inspect the contents
Verify that all components are present and undamaged. The shipping carton includes:
{% endstep %}
{% step %}
1. Victa SoftPOS Mobile Unit
2. USB-A to USB-C cable
3. Adapter
4. SIM/SAM card tray ejector pin
{% endstep %}
{% step %}
#### Remove the packaging
Remove all protective packaging from the device and its accessories.
#### Remove the protective film
Peel off the protective film from the device display.
#### Retain the packaging
Keep the shipping carton and packing materials for future transportation, storage, or servicing of the device.
{% endstep %}
{% endstepper %}
{% hint style="danger" %}
Do not install or operate a tampered or damaged device. The Victa Lane is equipped with tamper-evident labels. If any label or component appears damaged or altered, immediately notify both the shipping carrier and your Verifone service representative.
*N'installez pas et n'utilisez pas un appareil altéré ou endommagé. Le Victa Lane est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé ou altéré, informez-en immédiatement le transporteur ainsi que votre représentant du service Verifone.*
{% endhint %}
## Inspecting the Features of the Unit
Familiarize yourself with its key features prior to proceeding with the installation process:
* **Power Button:** A single press turns the device ON or OFF.
* **Double Press Power Button:** Launches the Navigator application.
* **Volume Buttons:** Press the top button to increase and the bottom button to decrease the volume, as needed for Navigator application support.
* **Scan Buttons:** Press either the left or right scan button to initiate scanning.
### Installing Micro SIM and/or SAM Cards
To install a SIM (Subscriber Identity Module) and/or SAM (Security Access Module) card in the Victa SoftPOS Mobile device, follow these steps:
{% stepper %}
{% step %}
#### Power off the device
{% endstep %}
{% step %}
#### Locate the compartment
Locate the compartment on the side of the device.
{% endstep %}
{% step %}
#### Unlock the compartment
Use the SIM/SAM card tray ejector pin to unlock the compartment by inserting it into the small hole.
{% endstep %}
{% step %}
#### Open the compartment cover
Open the compartment cover to access the SIM and/or SAM slots.
{% endstep %}
{% step %}
#### Insert or remove the cards
Insert or remove the SIM/SAM cards securely.
{% endstep %}
{% step %}
#### Close the compartment
Close the compartment until it clicks into place.
{% endstep %}
{% step %}
#### Power on the device
Power on the device to ensure that the cards are recognized.
{% endstep %}
{% endstepper %}
{% hint style="warning" %}
Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.
*Observez les précautions standard lors de la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet antistatique mis à la terre.*
{% endhint %}
{% hint style="info" %}
Victa SoftPOS Mobile supports eSIM compatible with MFF2.
{% endhint %}
## Battery Management
Effective battery management is crucial for optimizing the performance and the lifespan of your device's battery. Here are some steps for battery management:
## Initial Battery Charging
To perform the initial battery charging for your Victa SoftPOS Mobile device, follow these steps:
{% stepper %}
{% step %}
### Connect the power pack
After unpacking the device, connect the power pack to the unit.
{% endstep %}
{% step %}
### Charge the device
Allow the device to charge for four hours or until fully charged.
{% endstep %}
{% step %}
### Restore an over-discharged battery
The battery in the Victa SoftPOS Mobile device is equipped with a safety circuit to safeguard the Li-ion cells from overcharging and over-discharging. If the battery becomes over-discharged, the safety circuit will shut down the battery, and it must be recharged to restore operation.
{% endstep %}
{% step %}
### Follow the recommended charging duration
Ensure that you adhere to the recommended charging duration to optimize the battery's performance and longevity.
{% endstep %}
{% endstepper %}
{% hint style="warning" %}
Using an incorrectly rated power supply may lead to potential damage to the device or cause it not to function as specified. Before proceeding with troubleshooting, it is crucial to verify that the power supply being used to power the device aligns with the specified requirements detailed on the bottom of the device. For comprehensive power supply specifications, refer to the [Specifications](broken://pages/51166044cdc87d26eacac5d64562ebd2f0a5b7dc) section. If there is any discrepancy, obtain the appropriately rated power supply before proceeding further with troubleshooting activities.
*L'utilisation d'une alimentation électrique mal évaluée peut entraîner des dommages potentiels à l'appareil ou l'empêcher de fonctionner comme spécifié. Avant de procéder au dépannage, il est crucial de vérifier que l'alimentation électrique utilisée pour alimenter l'appareil est conforme aux exigences spécifiées détaillées au bas de l'appareil. Pour connaître les spécifications complètes de l'alimentation, reportez-vous à la section « Spécifications ». En cas de divergence, procurez-vous une alimentation électrique appropriée avant de poursuivre les activités de dépannage.*
{% endhint %}
{% hint style="danger" %}
Avoid plugging the power pack into an outdoor outlet. During a transaction, disconnecting the power source by either removing the battery or unplugging the device from a wall power source when the battery charge is very low may result in the loss of transaction data files that have not yet been stored in the device memory. Exercise caution to prevent any unintended loss of transaction data during power-related actions.
*Évitez de brancher le bloc d'alimentation sur une prise extérieure. Au cours d'une transaction, débrancher la source d'alimentation en retirant la batterie ou en débranchant l'appareil d'une source d'alimentation murale lorsque la charge de la batterie est très faible peut entraîner la perte des fichiers de données de transaction qui n'ont pas encore été stockés dans la mémoire de l'appareil. Faites preuve de prudence pour éviter toute perte involontaire de données de transaction lors d'actions liées à l'alimentation.*
{% endhint %}
## Using the Battery
The Victa SoftPOS Mobile device utilizes a single-cell Li-ion battery with the following features:
* The battery incorporates a safety circuit that prevents damage from overcharge, over-discharge, or overheating.
* It activates when the battery is left unused in the device for extended periods.
* The battery provides power to the security circuit when the Victa SoftPOS Mobile device has no external power source.
* Li-ion batteries are not affected by shallow charging.
To ensure optimal function, follow these best practices:
* Conserve battery power by turning off the Victa SoftPOS Mobile device when not in use.
* Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Avoid letting the battery charge fall below 10% for extended periods, as this may permanently diminish battery capacity.
* Recharge the battery by connecting the USB-C end of the power pack to the device and plugging the other end into a wall outlet.
{% hint style="info" %}
The Victa SoftPOS Mobile device automatically shuts off when the battery reaches a critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharges attempts to reset the safety circuit when charging a battery that has been discharged below this critical state.
{% endhint %}
The Victa SoftPOS Mobile device features a simple two-color LED with two energized states:
| LED Color | Status |
| --------- | ----------------- |
| 🔴 Red | Charging |
| 🟢 Green | Charging complete |
## Battery Life
Charging and discharging the Victa SoftPOS Mobile battery repeatedly over hundreds of cycles will contribute to the natural wear and aging of the battery. If you observe significantly reduced operating times, it may indicate the need for a battery replacement. Refer to [Service and Support](/hardware-products/hardware/victa/victa-softpos-mobile/victa-softpos-mobile-installation-guide/service-and-support.md) for ordering information regarding replacement batteries.
When it comes to disposal, it is essential to follow proper procedures:
* Do not dispose of batteries in fire.
* Li-ion batteries must be recycled or disposed of properly.
* Do not dispose of Li-ion batteries in municipal waste sites.
* Proper disposal of Li-ion batteries is crucial for environmental safety. Check with local recycling programs or electronic waste collection facilities for guidance on the correct disposal of Li-ion batteries in your area. Many communities have specific programs for recycling electronic devices and batteries to prevent environmental harm.
### Replacing the Battery
If the battery is faulty, not working, or has any other issue, it can be replaced by the customer by following the steps below:
* Open the battery cover by pressing both sides and lifting it upward.
* Pull up the tab to life and remove the battery cell.
* Replace the battery cell, ensure it is properly seated in the battery compartment, and reinstall the battery cover.
* Close the battery cover.
{% hint style="info" %}
You can order the battery from the Verifone Online Store. Refer to [Accessories and Cables](/hardware-products/hardware/victa/victa-softpos-mobile/victa-softpos-mobile-installation-guide/accessories-and-cables.md) for the part number.
{% endhint %}
### Charging the Device
The device can be charged using the following methods:
#### Charging via USB
* Locate the USB-C charging port on the device.
* Connect a compatible USB-C cable to the port.
* Plug the other end into a USB power adapter or a powered USB port (e.g., on a laptop or a wall charger).
* Ensure the power source is switched on.
* Wait for the device to display the charging indicator.
#### Charging via Orange Dongle with External Power Supply
* Attach the Orange Dongle to the device's designated connector port.
* Connect the external power supply to the Orange Dongle.
* Plug the power supply into a wall socket.
* Confirm that the device starts charging (check LED or screen indicator).
#### Charging via FF Base
* Place the device securely on the FF Base charging station, aligning the contact points.
* Connect the FF Base to a power outlet using its dedicated power adapter.
* Ensure the device is properly seated and the charging indicator appears.
#### Charging via Car Charger
* Connect the USB cable to the car charger adapter.
* Insert the car charger into the vehicle's 12V power outlet.
* Plug the other end of the cable into the device's USB-C charging port.
* Start the vehicle (if required) to supply power.
* Check the device to confirm it's charging.
{% hint style="info" %}
You can order the power pack from the Verifone Online Store. Refer to [Accessories and Cables](/hardware-products/hardware/victa/victa-softpos-mobile/victa-softpos-mobile-installation-guide/accessories-and-cables.md) for the part number.
{% endhint %}
### Startup and Shutdown
The startup process for the Victa SoftPOS Mobile device varies based on its power source. When connected to a non-battery power source, the device automatically starts up, irrespective of the battery charge. To manually power up, press and hold the power key for approximately 3 to 5 seconds until the startup screen appears.
Once powered on, the device illuminates.
### Connecting the Power Supply
The Victa SoftPOS Mobile has a power adapter with an output of DC 5V/2.2A. If you have any inquiries about the appropriate power supply to use, please reach out to your Verifone representative for assistance.
To connect the power supply, follow these steps:
{% stepper %}
{% step %}
#### Identify the power input port
Identify the power input port on the Victa SoftPOS Mobile.
{% endstep %}
{% step %}
#### Connect the power supply cable
Connect the appropriate power supply cable to the power input port.
{% endstep %}
{% step %}
#### Connect to a power source
Connect the other end of the power supply cable to a suitable power source or power adapter.
{% endstep %}
{% step %}
#### Ensure a secure connection
Ensure a secure connection and proper alignment.
{% endstep %}
{% step %}
#### Power on the device
Power on the Victa SoftPOS Mobile using the designated power switch, if applicable.
{% endstep %}
{% step %}
#### Confirm the power supply connection
This ensures the proper power supply connection for the Victa SoftPOS Mobile.
{% endstep %}
{% endstepper %}
### Connecting to a PC
To establish a connection with a computer, follow these steps for the Victa SoftPOS Mobile device:
* Plug the USB-C connector into the corresponding port on the Victa SoftPOS Mobile.
* Connect the opposite end of the USB-C plug to the USB-A port on your computer or laptop. This allows you to download applications seamlessly.
### ECR Connection
#### Countertop Device with ECR via ORANGE Dongle
* Attach the ORANGE dongle to the device's designated connector port.
* Connect the ECR cable to the ORANGE dongle using the appropriate interface (e.g., RS232, Ethernet, or USB – depending on dongle type).
* Connect the other end of the ECR cable to the corresponding port on the ECR.
* Ensure both the device and the ECR are powered ON.
* Confirm successful communication between the ECR and the payment terminal.
#### Countertop Device with ECR via BLUE Direct USB
* Connect the BLUE USB cable directly to the USB port on the countertop device.
* Plug the other end of the USB cable into the ECR's USB port.
* Ensure both the device and ECR are powered ON and recognized.
## Victa SoftPOS Mobile Device Transaction
| Transaction Type | Victa SoftPOS Mobile Device |
| ---------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|
CTLS
|
The device supports contactless credit or debit card transactions. To carry out a contactless smart card transaction, gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device on the left side of the keypad, above the Contactless Reader icon.
|
### Wi-Fi/BT Support
The Victa SoftPOS Mobile device is equipped with an integrated WLAN RF (Wireless Local Area Network Radio Frequency) transceiver for Wireless LAN systems featuring advanced power management. Additionally, it includes an integrated radio transceiver for Bluetooth wireless systems. This configuration enables wireless connectivity and communication functionalities for the device.
### Camera and QR Code Reader
The Victa SoftPOS Mobile device features a primary camera boasting 5MP CMOS autofocus and a bottom camera equipped with 2MP CMOS fixed focus. Additionally, it expands the functionality of countertop devices by incorporating barcode and QR scanning capabilities.
Follow these steps to scan successfully:
* Open the app that requires barcode or QR code scanning.
* Position the scanner or camera over the barcode or QR code.
* Align the code within the scanning area and hold the device steady.
---
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