> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/victa/victa-softpos-portable/victa-softpos-portable-installation-guide/device-setup.md).
# Device Setup
This section outlines the setup procedures for the Victa SoftPOS Portable device, covering the following segments:
* [Safety Instructions](#safety-instructions)
* [Periodic Inspection](#periodic-inspection)
* [Environmental Factors](#environmental-factors)
* [PIN Protection Measures](#pin-protection-measures)
* [Inside the Shipping Carton](#inside-the-shipping-carton)
* [Inspecting the Features of the Unit](#inspecting-the-features-of-the-unit)
* [Battery Management](#battery-management)
* [Initial Battery Charging](#initial-battery-charging)
* [Battery Life](#battery-life)
* [Startup and Shutdown](#startup-and-shutdown)
* [Connecting the Power Supply](#connecting-the-power-supply)
* [Connecting to a PC](#connecting-to-a-pc)
* [Victa SoftPOS Portable Transactions](#victa-softpos-portable-transaction)
* [Victa SoftPOS Portable Wi-Fi/BT Support](#victa-softpos-portable-wi-fi-bt-support)
* [Loading a Printer Paper](#loading-a-printer-paper)
* [Camera/QR Code Reader](#camera-qr-code-reader)
### Safety Instructions
1. Prior to connecting the equipment, thoroughly read and understand all instructions. Do not proceed with the installation until all instructions and warnings have been comprehended.
2. Ensure that there are no missing or defective parts do not use any defective parts. Verifone holds no liability for damage or injury resulting from improper installation, misuse, or failure to adhere to safety instructions, which may void the warranty.
3. Use only attachments recommended by Verifone to avoid the risk of fire, electric shock, or injury.
4. Avoid using the device near water.
5. Do not place the unit on an unstable cart, stand, or table, as it may lead to serious personal injury or damage to the equipment.
### Periodic Inspection
1. Regularly check the product and its mounting points to ensure ongoing safety.
2. Inspect the device **daily** for signs of tampering, including:
1. Wires protruding from the device.
2. Foreign objects inserted into the smart card slot or magnetic stripe slot.
3. Any abnormalities in the casing beneath the mag stripe slot, such as bumps, and any visibly added mag stripe head from the side.
4. Damage to the tamper-evident labels.
### Environmental Factors
1. Choose a customer-convenient location.
2. To reduce data errors, select a location free from magnetic interference, maintaining a safe distance from objects or units generating magnetism.
### PIN Protection Measures
Use the following techniques to provide effective screening of the PIN-entry during the PIN entry process. You can use these methods in combination, although in some cases a single method might suffice.
* Position the device such a way as to block visual observation of the PIN-entry process.
* Position the angle of the device in such a way that PIN spying is difficult.
* Position in-store security cameras so that the PIN-entry keypad is not visible.
### Inside the Shipping Carton
Upon opening the shipping carton, meticulously examine its contents for any signs of tampering or shipping damage.
#### To Unpack the Shipping Carton
Unpacking Instructions:
1. Thoroughly examine the shipping carton.
2. Verify the authenticity of the sender by checking the shipping tracking number and other details on the product order paperwork.
3. Unseal the carton box by removing the tape.
4. Lift and extract the inner carton box from the outer carton box once the tape is removed.
5. Unfold the inner carton box.
6. Conduct a detailed inspection of the shipping carton contents. The carton box includes the following components as part of the Victa SoftPOS Portable product:
1. Victa SoftPOS Portable unit
2. USB-A to USB-C cable
3. Paper roll
4. Adapter
5. SIM/SAM ejector pin
7. Remove all the paper wrapping from the device and its components.
8. Peel off the clear protective film from the customer-facing payment display and the branded protective film from the merchant-facing display.
9. Preserve the shipping carton and packing materials for potential future repacking or relocation of the device.
{% hint style="danger" %}
Do not use a tampered or damaged unit. The device is equipped with tamper-evident labels. If you observe any damage to a label or component, promptly inform both the shipping company and your Verifone service provider.
N'utilisez pas un appareil trafiqué ou endommagé. L'appareil est équipé d'étiquettes d'inviolabilité. Si vous constatez des dommages sur une étiquette ou un composant, informez-en rapidement la compagnie maritime et votre fournisseur de services Verifone.
{% endhint %}
### Inspecting the Features of the Unit
Prior to proceeding with the installation process, familiarize yourself with the features of the device by referring to Figure 1.
The Verifone Victa SoftPOS Portable device provides the following features:
1. A colored touch screen display for user interaction.
2. CTLS functionality for contactless payments. Refer to "CTLS" for instructions on conducting contactless transactions.
3. A 3.5 mm audio jack, providing accessibility features for the visually impaired.
#### Installing Micro SIM/SD Cards
To install a SIM (Subscriber Identity Module) in the Victa SoftPOS Portable device, follow these steps:
{% stepper %}
{% step %}
**Power off the device.**
{% endstep %}
{% step %}
**Locate the compartment on the side of the device.**
{% endstep %}
{% step %}
**Use the SIM/SD card tray ejector pin to unlock the compartment by inserting it into the small hole.**
{% endstep %}
{% step %}
**Open the compartment cover to access the SIM slots.**
{% endstep %}
{% step %}
**Insert or remove the SIM/SD cards securely.**
{% endstep %}
{% step %}
**Close the compartment until it clicks into place.**
{% endstep %}
{% step %}
**Power on the device to ensure that the cards are recognized.**
{% endstep %}
{% endstepper %}
{% hint style="warning" %}
Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.
Observez les précautions standard lors de la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet antistatique mis à la terre.
{% endhint %}
{% hint style="info" %}
Victa SoftPOS Portable supports eSIM functionality and one physical SIM slot.
{% endhint %}
### Battery Management
Effective battery management is crucial for optimizing the performance and the lifespan of your device's battery. Here are some steps for battery management:
### Initial Battery Charging
To perform the initial battery charging for your Victa SoftPOS Portable device, follow these steps:
1. After unpacking the device, connect the power pack to the unit.
2. Allow the device to charge for four hours until fully charged.
3. The battery in the Victa SoftPOS Portable device is equipped with a safety circuit to safeguard the Li-ion cells from overcharging and over-discharging. If the battery becomes over-discharged, the safety circuit will shut down the battery, and it must be recharged to restore operation.
4. Ensure that you adhere to the recommended charging duration to optimize the battery's performance and longevity.
{% hint style="warning" %}
Using an incorrectly rated power supply may lead to potential damage to the device or cause it not to function as specified. Before proceeding with troubleshooting, it is crucial to verify that the power supply being used to power the device aligns with the specified requirements detailed on the bottom of the device. For comprehensive power supply specifications, refer to the "Specifications" section. If there is any discrepancy, obtain the appropriately rated power supply before proceeding further with troubleshooting activities.
L'utilisation d'une alimentation électrique mal évaluée peut entraîner des dommages potentiels à l'appareil ou l'empêcher de fonctionner comme spécifié. Avant de procéder au dépannage, il est crucial de vérifier que l'alimentation électrique utilisée pour alimenter l'appareil est conforme aux exigences spécifiées détaillées au bas de l'appareil. Pour connaître les spécifications complètes de l'alimentation, reportez-vous à la section « Spécifications ». En cas de divergence, procurez-vous une alimentation électrique appropriée avant de poursuivre les activités de dépannage.
{% endhint %}
{% hint style="danger" %}
Avoid plugging the power pack into an outdoor outlet. During a transaction, disconnecting the power source by either removing the battery or unplugging the device from a wall power source when the battery charge is very low may result in the loss of transaction data files that have not yet been stored in the device memory. Exercise caution to prevent any unintended loss of transaction data during power-related actions.
Évitez de brancher le bloc d'alimentation sur une prise extérieure. Au cours d'une transaction, débrancher la source d'alimentation en retirant la batterie ou en débranchant l'appareil d'une source d'alimentation murale lorsque la charge de la batterie est très faible peut entraîner la perte des fichiers de données de transaction qui n'ont pas encore été stockés dans la mémoire de l'appareil. Faites preuve de prudence pour éviter toute perte involontaire de données de transaction lors d'actions liées à l'alimentation.
{% endhint %}
#### Using the Battery
The Victa SoftPOS Portable device utilizes a single-cell Li-ion battery with the following features:
* The battery incorporates a safety circuit that prevents damage from overcharge, over-discharge, or overheating.
* It activates when the battery is left unused in the device for extended periods.
* The battery provides power to the security circuit when the Victa SoftPOS Portable device has no external power source.
* Li-ion batteries are not affected by shallow charging.
To ensure optimal function, follow these best practices:
* Conserve battery power by turning off the Victa SoftPOS Portable device when not in use.
* Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Avoid letting the battery charge fall below 10% for extended periods, as this may permanently diminish battery capacity.
* Recharge the battery by connecting the USB-C end of the power pack to the device and plug the other end into a wall outlet.
{% hint style="info" %}
The Victa SoftPOS Portable device automatically shuts off when the battery reaches a critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state.
{% endhint %}
The Victa SoftPOS Portable device features a simple two-color LED with two energized states:
| LED Color | Status |
| --------- | ------------- |
| 🔴 Red | Charging |
| 🟢 Green | Fully charged |
### Battery Life
Charging and discharging the Victa SoftPOS Portable battery repeatedly over hundreds of cycles will contribute to the natural wear and aging of the battery. If you observe significantly reduced operating times, it may indicate the need for a battery replacement. Refer to the "Service and Support" section for ordering information regarding replacement batteries.
When it comes to disposal, it is essential to follow proper procedures:
* Do not dispose of batteries in fire.
* Li-ion batteries must be recycled or disposed of properly.
* Do not dispose of Li-ion batteries in municipal waste sites.
* Proper disposal of Li-ion batteries is crucial for environmental safety. Check with local recycling programs or electronic waste collection facilities for guidance on the correct disposal of Li-ion batteries in your area. Many communities have specific programs for recycling electronic devices and batteries to prevent environmental harm.
#### Replacing the Battery
If the battery is faulty or not working or any other issues with the battery then it can replaced by the customer by following the below steps:
* Open the back cover from both the sides.
* Pull up the tab to take out the battery cell.
* Remove the existing battery.
{% hint style="info" %}
You can order the battery from Verifone Online Store. Refer to Accessories and Cables for Part Number.
{% endhint %}
#### Charging the Device
The device can be charged using the following:
1. Charging via USB
1. Locate the USB-C charging port on the device.
2. Connect a compatible USB-C cable to the port.
3. Plug the other end into a USB power adapter or a powered USB port (e.g., on a laptop or a wall charger).
4. Ensure the power source is switched on.
5. Wait for the device to display the charging indicator.
2. Charging via Orange Dongle with External Power Supply
1. Attach the Orange Dongle to the device's designated connector port.
2. Connect the external power supply to the Orange Dongle.
3. Plug the power supply into a wall socket.
4. Confirm that the device starts charging (check LED or screen indicator).
3. Charging via FF Base
1. Place the device securely on the FF Base charging station, aligning the contact points.
2. Connect the FF Base to a power outlet using its dedicated power adapter.
3. Ensure the device is properly seated and the charging indicator appears.
4.Charging via Car Charger
* Connect the USB cable to the car charger adapter.
* Insert the car charger into the vehicle's 12V power outlet.
* Plug the other end of the cable into the device's USB-C charging port.
* Start the vehicle (if required) to supply power.
* Check the device to confirm it's charging.
{% hint style="info" %}
You can order the power pack from Verifone Online Store. Refer to Accessories and Cables for Part Number.
{% endhint %}
### Startup and Shutdown
The startup process for the Victa SoftPOS Portable device varies based on its power source. When connected to a non-battery power source, the device automatically starts up, irrespective of the battery charge. To manually power up, press, and hold the power key for approximately 2 seconds until the startup screen appears.
Once powered on, the device illuminates.
{% hint style="info" %}
The Verifone copyright screen appears initially, featuring a distinctive copyright display. If the terminal is pre-loaded with an application, it typically launches after the initial Verifone copyright screen and may present its own copyright information.
{% endhint %}
### Connecting the Power Supply
The Victa SoftPOS Portable has a power adaptor of input AC 100V-240V/50-60Hz/0.4A and output of DC 5V/2.2A. If you have any inquiries about the appropriate power supply to use, please reach out to your Verifone representative for assistance.
To connect the power supply, follow these steps:
1. Identify the power input port on the Victa SoftPOS Portable.
2. Connect the appropriate power supply cable to the power input port.
3. Connect the other end of the power supply cable to a suitable power source or power adapter.
4. Ensure a secure connection and proper alignment.
5. Power on the Victa SoftPOS Portable using the designated power switch, if applicable.
6. This ensures the proper power supply connection for the Victa SoftPOS Portable.
Refer to for guidance on the cable connection from the power supply.
### Connecting to a PC
To establish a connection with a computer, follow these steps for the Victa SoftPOS Portable device:
* Plug the USB-C connector into the corresponding port on the Victa SoftPOS Portable.
* Connect the opposite end of the USB-C plug to the USB-A port on your computer or laptop. This allows you to download applications seamlessly.
### Victa SoftPOS Portable Transaction
{% columns %}
{% column %}
{% endcolumn %}
{% column %}
#### CTLS
The device supports contactless credit or debit card transactions. To carry out a contactless smart card transaction, gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device on the top of the display, above the Contactless Reader icon.
{% endcolumn %}
{% endcolumns %}
### Victa SoftPOS Portable Wi-Fi/BT Support
The Victa SoftPOS Portable device is equipped with an integrated WLAN RF (Wireless Local Area Network Radio Frequency) transceiver for Wireless LAN systems featuring advanced power management. Additionally, it includes an integrated radio transceiver for Bluetooth wireless systems. This configuration enables wireless connectivity and communication functionalities for the device.
### Loading a Printer Paper
Follow these steps to insert a paper roll with a width of 30 mm diameter into the compartment.
{% hint style="info" %}
A message will consistently appear to indicate when the printer is out of paper.
{% endhint %}
{% hint style="warning" %}
Low-quality paper may cause printer jams and generate excessive paper dust. To purchase high-quality Verifone paper, refer to the Accessories and Cables section.
Ensure that thermal paper is stored in a dry, dark area. Handle paper with care, as factors such as impact, friction, temperature, humidity, and oils can impact its color and storage properties.
Avoid loading paper rolls with folds, wrinkles, tears, or edge holes.
Un papier de mauvaise qualité peut provoquer des bourrages dans l'imprimante et générer une poussière de papier excessive. Pour acheter du papier Verifone de haute qualité, reportez-vous à la section Accessoires et documentation.
Assurez-vous que le papier thermique est stocké dans un endroit sec et sombre. Manipulez le papier thermique avec précaution, car des facteurs tels que l'impact, la friction, la température, l'humidité et les huiles peuvent avoir un impact sur sa couleur et ses propriétés de stockage.
Évitez de charger des rouleaux de papier présentant des plis, des rides, des déchirures ou des trous sur les bords.
{% endhint %}
#### To Install a Paper Roll
To load the paper roll into the Victa SoftPOS Portable device:
1. Flip up the printer door on the back of the device.
2. Once the door opens slightly, open the printer door fully from the other side.
3. Place the paper roll, with the paper facing outward, and then close the door.
### Camera/QR Code Reader
The Victa SoftPOS Portable device features a front camera with minimum 5MP fixed focus and a bottom camera equipped with 2MP CMOS fixed focus. Additionally, it expands the functionality of countertop devices by incorporating barcode and QR scanning capabilities with integrated red LED aimer.
---
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