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*** {% if visitor.isSet === false %}

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{% endif %} {% if visitor.isSet === true %} ## Your Resources Based on your profile, the following guides and tools are most relevant for your needs. {% endif %} {% if visitor.claims.hasAccessToDEVICE\_DEVELOPMENT === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} ### :people-roof: Management Portals ***

Verifone has two device management solutions:

  • Verifone Central: Manages transactions with real-time analytics to enhance business operations and customer experience.
  • VHQ: Enables remote control and maintenance of payment devices for optimal operation.

{% endif %} {% if visitor.claims.hasAccessToVHQ === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Verifone Central

Verifone Central simplifies merchant and transaction management with key features:

  • Merchant Management
  • Transaction Processing
  • Asset Tracking

Verifone Central - Get started Verifone Asset tracking

{% endif %} {% if visitor.claims.hasAccessToVHQ === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Verifone HQ (VHQ)

Verifone's terminal management system offers centralized control over your payment devices. It allows you to manage software applications, update systems, and monitor performance, ensuring efficient and secure operations.

VHQ Get started VHQ User Guide VHQ Training VHQ API Reference Guide

{% endif %} {% if visitor.claims.hasAccessToDEVICE\_DEVELOPMENT||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} *** {% endif %} {% if visitor.claims.hasAccessToECOMMERCE|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} ### :globe: eCommerce Online Payments ***
Imagine embracing online payment acceptance effortlessly while unlocking new revenue streams for your business. With Verifone as your personalized payments architect, it’s never been easier. Simply choose a payment channel and start offering eCommerce payments.

Online Payments Getting Started

{% endif %} {% if visitor.claims.hasAccessToECOMMERCE|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} *** {% endif %} {% if visitor.claims.hasAccessToDEVICE\_DEVELOPMENT||visitor.claims.hasAccessToPSDK === true||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} ### :calculator: Device Development ***
Learn details about Verifone's device development platform, Linux (VOS2/3), Android (VAOS), tools and how to guides. Details how to setup your developer environment, configuring the OS, side loading applications, etc.
{% endif %} {% if visitor.claims.hasAccessToAndroid === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Verifone Android OS (VAOS)

VAOS is Verifone's Android-based OS for payment devices. It provides a secure environment, tools, and APIs for developing, deploying, and managing apps on Verifone devices. The VAOS User Guide includes system architecture, components, development, deployment, troubleshooting, power management, access control, and tools.

VAOS Get started VAOS User Guide VAOS Development Tool CLI User Guide

{% endif %} {% if visitor.claims.hasAccessToX990 === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

X990 Android

The Verifone X990 is a portable smart device with the latest Verifone Android 10.x OS, offering top-notch security and scalability. It features fast 4G connectivity and a robust software platform to support applications like loyalty programs, inventory management, and online bookings.

X990 Getting started X990 Training X990 Demo Applications

{% endif %} {% if visitor.claims.hasAccessToGIRGIT === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Girgit (JWrapper)

Girgit is an SDK designed to facilitate migrating apps from Verifone X990 to Verifone Neo. It replaces SDI API calls with VFI service API calls, ensuring a seamless transition.

Girgit Getting started Girgit Programmers Guide Girgit Migration Guide

{% endif %} {% if visitor.claims.hasAccessToADK === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Application Development Kit (ADK)

The ADK is a top-tier application development kit for the Engage platform, equipping you with all the necessary tools to build EMV-compliant payment solutions.

ADK Getting started VOS3 User Guide

{% endif %} {% if visitor.claims.hasAccessToAPM === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Alternative Payment Modules (APM)

The Verifone Commerce Application SDK is a plugin for the Android Studio IDE. The plugin integrates into an existing Android Studio installation (downloaded and installed separately).

APM Getting started API Documentation

{% endif %} {% if visitor.claims.hasAccessToPSDK\_SDI === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Payment SDK-Secure Data Interface (PSDK-SDI)

PSDK-SDI by Verifone is a software development kit for low level control of the devices card, security and peripheral functionality. It allows integrators to port android applications to the Verifone platform.

PSDK-SDI Get started PSDK-SDI User Guide Reference Application

{% endif %} {% if visitor.claims.hasAccessToDEVICE\_DEVELOPMENT === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} *** {% endif %} {% if visitor.claims.hasAccessToXPI||visitor.claims.hasAccessToVIPA||visitor.claims.hasAccessToPOSCloud|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} ### :puzzle-piece: Integration Solutions ***
Verifone provides integration solutions to enhance payment processing and POS functionality for businesses. Verifone enhances efficiency, supports growth, and ensures secure, flexible payment processing.
{% endif %} {% if visitor.claims.hasAccessToPSDK === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Payment Software Development Kit (PSDK)

PSDK by Verifone is a software development kit for payment transactions. It simplifies payments, secures them against unauthorized access, and works on various platforms. PCI compliance ensures it meets security standards for cardholder data protection.

PSDK Get started PSDK User Guide Reference Application

{% endif %} {% if visitor.claims.hasAccessToXPI|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} {% if visitor.claims.hasAccessToSOFTPOS === true ||visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Verifone Tap (SoftPOS)

Verifone Tap offers secure, scalable payment solutions on commercial off-the-shelf (COTS) devices, utilizing the Verifone Payment Software Development Kit (PSDK). This PCI-compliant tool streamlines payment integration across various platforms, simplifying the development process and reducing coding time for developers.

Verifone Tap Get started Verifone Tap API SDK Download

{% endif %}

eXternal Pinpad Interface (XPI)

The XPI app provides an API for Verifone devices, supporting Magnetic Stripe, Contactless, and EMV transactions for credit, debit, and loyalty or gift cards.

XPI - Get started

{% endif %} {% if visitor.claims.hasAccessToVIPA|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Verifone Integrated Pinpad Application (VIPA)

VIPA enables a Verifone device integration for card transactions. It supports EMV processing on terminals or external systems, compatible with standalone and distributed EPOS systems. Certified to EMV Level 1 and 2 as well as a full PCI P2Pe certification.

VIPA - Get started

{% endif %} {% if visitor.claims.hasAccessToPOSCloud|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

POS Cloud

Verifone POS Cloud Integration links Verifone terminals to merchant systems through a centralized hub. This integration improves customer experiences, allows retailers to tailor their POS with unique features, boosts brand loyalty, and enhances revenue.

POS Cloud - Get started

{% endif %} {% if visitor.claims.hasAccessToXPI||visitor.claims.hasAccessToVIPA||visitor.claims.hasAccessToPOSCloud|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} *** {% endif %} {% if visitor.claims.hasAccessToAGPA||visitor.claims.hasAccessToSCA||visitor.claims.hasAccessToGPA||visitor.claims.hasAccessToVCPOS|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} ### :rectangle-history: Payment Applications ***
Payment apps can be used standalone or with POS systems via PSDK. We offer both regional and global solutions, customizable to your country’s requirements or specific acquirers.
{% endif %} {% if visitor.claims.hasAccessToAGPA|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Android Global Payment App (AGPA)

Verifone POS Cloud Integration links Verifone terminals to merchant systems through a centralized hub. This integration improves customer experiences, allows retailers to tailor their POS with unique features, boosts brand loyalty, and enhances revenue.

AGPA - Get started AGPA Functional Specification

{% endif %} {% if visitor.claims.hasAccessToSCA|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Secure Commerce Application (SCA)

Verifone SCA Engage is a digital suite designed to enhance merchant business operations by offering personalized customer experiences, beyond just payment acceptance. It integrates POS and commerce solutions with existing payment systems, providing a comprehensive POS solution bundle.

SCA - Get started

{% endif %} {% if visitor.claims.hasAccessToGPA|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Global Payment Application (GPA)

Verifone POS Cloud Integration links Verifone terminals to merchant systems through a centralized hub. This integration improves customer experiences, allows retailers to tailor their POS with unique features, boosts brand loyalty, and enhances revenue.

GPA - Get started

{% endif %} {% if visitor.claims.hasAccessToVCPOS|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

VCPOS

Verifone POS Cloud Integration links Verifone terminals to merchant systems through a centralized hub. This integration improves customer experiences, allows retailers to tailor their POS with unique features, boosts brand loyalty, and enhances revenue.

VCPOS - Get started

{% endif %} {% if visitor.claims.hasAccessToAGPA||visitor.claims.hasAccessToSCA||visitor.claims.hasAccessToGPA||visitor.claims.hasAccessToVCPOS|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} *** {% endif %} {% if visitor.claims.hasAccessToPETROLEUM === true|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %} ### :gas-pump: Petroleum ***
Verifone offers advanced payment systems for the petroleum industry, enhancing payment efficiency and security. Their solutions integrate seamlessly with various POS systems, supporting credit, debit, mobile, and contactless payments. Implementing these systems ensures fast transactions, reduces customer wait times, and maintains secure payment environments.
{% endif %} {% if visitor.claims.hasAccessToPETROLEUM === true|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Petroleum Customer Content

Verifone offers convenience store owners a versatile site management solution providing increased speed in payment acceptance, fuelling operations, and back-office store control.

Petro Customer - Get started

{% endif %} {% if visitor.claims.hasAccessToPETROLEUM === true|| visitor.claims.hasAccessToDEVPORTAL\_VFI === true %}

Petroleum Partner Content

Explore our flexible, scalable Petroleum Partner Programs to optimize the customer experience and grow your business. Access to this area is granted to Verifone Petroleum Partner Development teams only. Contact Verifone Sales if you wish to become a partner!

Petro Partner - Get started

{% endif %} # Security {% columns %} {% column width="16.666666666666664%" %}
{% endcolumn %} {% column width="83.33333333333334%" %} #### visitor.claims.givenName visitor.claims.sn visitor.claims.user {% endcolumn %} {% endcolumns %} {% columns %} {% column width="25%" %}

Password

{% endcolumn %} {% column width="75%" %}

Change

{% endcolumn %} {% endcolumns %} {% if visitor.claims.hasAccessToSOFTPOS %} {% endif %} # Permissions {% columns %} {% column width="16.666666666666664%" %}
{% endcolumn %} {% column width="83.33333333333334%" %} #### visitor.claims.givenName visitor.claims.sn visitor.claims.user {% endcolumn %} {% endcolumns %} {% if visitor.claims.hasAccessToADK || visitor.claims.hasAccessToAGPA || visitor.claims.hasAccessToVIPA || visitor.claims.hasAccessToPOSCloud || visitor.claims.hasAccessToX990 || visitor.claims.hasAccessToGIRGIT || visitor.claims.hasAccessToSDI || visitor.claims.hasAccessToVHQ || visitor.claims.hasAccessTo2CO || visitor.claims.hasAccessToVCS\_ECOMAPI || visitor.claims.hasAccessToPSDK || visitor.claims.hasAccessToSCA || visitor.claims.hasAccessToGPA || visitor.claims.hasAccessToPSDK\_SDI || visitor.claims.hasAccessToVCPOS || visitor.claims.hasAccessToDEVPORTAL\_VFI || visitor.claims.hasAccessToOCIUS %} ## :page: Content {% endif %} {% if visitor.claims.hasAccessToDEVPORTAL\_VFI %} {% columns %} {% column width="25%" %} ### Verifone {% endcolumn %} {% column width="75%" %} Full access to all content. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToADK %} {% columns %} {% column width="25%" %} ### ADK {% endcolumn %} {% column width="75%" %} Linux Application Development Kit and Tool for VOS, VOS2 & VOS3 solutions {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToAGPA %} {% columns %} {% column width="25%" %} ### AGPA {% endcolumn %} {% column width="75%" %} Android Global Payments Application, specificaitons & downloads. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToVIPA %} {% columns %} {% column width="25%" %} ### VIPA {% endcolumn %} {% column width="75%" %} Verifone Integrated Payment Application (VIPA) International PINPad and low level device control. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPOSCloud %} {% columns %} {% column width="25%" %} ### POS Cloud {% endcolumn %} {% column width="75%" %} Rest API for performing payments via Verifones Gateway. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToX990 %} {% columns %} {% column width="25%" %} ### X990 {% endcolumn %} {% column width="75%" %} X990 Device & development documentation, also downloads are available here. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToGIRGIT %} {% columns %} {% column width="25%" %} ### GIRGIT {% endcolumn %} {% column width="75%" %} X990 Porting to Verifone Android Devices. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToSDI %} {% columns %} {% column width="25%" %} ### SDI {% endcolumn %} {% column width="75%" %} Secure Data Interface, low level SDK for driving security and EMV on all Verifone devices. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToVHQ %} {% columns %} {% column width="25%" %} ### VHQ {% endcolumn %} {% column width="75%" %} Verifone HQ Terminal Management System. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToVCS\_ECOMAPI %} {% columns %} {% column width="25%" %} ### eCommerce {% endcolumn %} {% column width="75%" %} Verifone eCommerce API & documentation. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessTo2CO %} {% columns %} {% column width="25%" %} ### 2CO {% endcolumn %} {% column width="75%" %} 2 Checkout eCommerce Solution {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPSDK %} {% columns %} {% column width="25%" %} ### PSDK {% endcolumn %} {% column width="75%" %} Payment SDK - High-level SDK for interfacing to payment solutions such as AGPA. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToSCA %} {% columns %} {% column width="25%" %} ### SCA {% endcolumn %} {% column width="75%" %} Secure Commerce Application - North American Payment application framework. (Engage) {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToGPA %} {% columns %} {% column width="25%" %} ### GPA {% endcolumn %} {% column width="75%" %} Global Payment Application - International Payment application framework. (Engage) {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPSDK\_SDI %} {% columns %} {% column width="25%" %} ### PSDK-SDI {% endcolumn %} {% column width="75%" %} Payment SDK : SDI Wrapper and low-level interface for Verifone android devices. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToVCPOS %} {% columns %} {% column width="25%" %} ### VCPOS {% endcolumn %} {% column width="75%" %} Verifone Cloud POS - Point Of Sale solution in the cloud. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToSOFTPOS %} {% columns %} {% column width="25%" %} ### SOFTPOS {% endcolumn %} {% column width="75%" %} Verifone SoftPOS solution for MPOC {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToOCIUS %} {% columns %} {% column width="25%" %} ### OCIUS {% endcolumn %} {% column width="75%" %} UK Payment Gateway {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToHIDDEN %} {% columns %} {% column width="25%" %} ### HIDDEN {% endcolumn %} {% column width="75%" %} Hidden content access. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToDEVPORTAL\_VFI || visitor.claims.hasAccessToAndroid || visitor.claims.hasAccessToLinux %} ## Platform {% endif %} {% if visitor.claims.hasAccessToDEVPORTAL\_VFI %} {% columns %} {% column width="25%" %} ### Verifone {% endcolumn %} {% column width="75%" %} Full access to all content. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToAndroid %} {% columns %} {% column width="25%" %} ### Android {% endcolumn %} {% column width="75%" %} Verifone Android solutions {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToLinux %} {% columns %} {% column width="25%" %} ### Linux {% endcolumn %} {% column width="75%" %} Verifone Linux solutions {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETRO\_COMMANDER || visitor.claims.hasAccessToPETRO\_FLEET || visitor.claims.hasAccessToPETRO\_CLOUD\_API || visitor.claims.hasAccessToPETRO\_LOYALTY || visitor.claims.hasAccessToPETRO\_BACKOFFICE || visitor.claims.hasAccessToPETRO\_FUEL || visitor.claims.hasAccessToPETRO\_DVR || visitor.claims.hasAccessToPETRO\_MOBILE || visitor.claims.hasAccessToPETRO\_VISTA || visitor.claims.hasAccessToPETROLEUM || visitor.claims.hasAccessToDEVPORTAL\_VFI %} ## Petroleum {% endif %} {% if visitor.claims.hasAccessToDEVPORTAL\_VFI %} {% columns %} {% column width="25%" %} ### Verifone {% endcolumn %} {% column width="75%" %} Full access to all content. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETRO\_COMMANDER %} {% columns %} {% column width="25%" %} ### Commander {% endcolumn %} {% column width="75%" %} Verifone commander, premier petro solution. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETRO\_FLEET %} {% columns %} {% column width="25%" %} ### Fleet {% endcolumn %} {% column width="75%" %} Verifone petroleum fleet component. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETRO\_CLOUD\_API %} {% columns %} {% column width="25%" %} ### Cloud API {% endcolumn %} {% column width="75%" %} Verifone petroleum cloud API. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETRO\_LOYALTY %} {% columns %} {% column width="25%" %} ### Loyalty {% endcolumn %} {% column width="75%" %} Verifone petroleum loyalty component. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETRO\_BACKOFFICE %} {% columns %} {% column width="25%" %} ### Back Office {% endcolumn %} {% column width="75%" %} Verifone petroleum backoffice component. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETRO\_FUEL %} {% columns %} {% column width="25%" %} ### Fuel {% endcolumn %} {% column width="75%" %} Verifone petroleum fuel component. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETRO\_DVR %} {% columns %} {% column width="25%" %} ### DVR {% endcolumn %} {% column width="75%" %} Verifone petroleum DVR component. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETRO\_MOBILE %} {% columns %} {% column width="25%" %} ### Mobile {% endcolumn %} {% column width="75%" %} Verifone petroleum mobile component. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETRO\_VISTA %} {% columns %} {% column width="25%" %} ### Vista {% endcolumn %} {% column width="75%" %} Verifone petroleum VISTA. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToDEVPORTAL || visitor.claims.hasAccessToDEVPORTAL\_VFI || visitor.claims.hasAccessToJSM || visitor.claims.hasAccessToDOWNLOADS || visitor.claims.hasAccessToDEVICE\_INTERGRATION || visitor.claims.hasAccessToDEVICE\_DEVELOPMENT || visitor.claims.hasAccessToPETROLEUM || visitor.claims.hasAccessToECOMMERCE || visitor.claims.hasAccessToDEVPORTAL\_VFI %} ## Service {% endif %} {% if visitor.claims.hasAccessToDEVPORTAL\_VFI %} {% columns %} {% column width="25%" %} ### Verifone {% endcolumn %} {% column width="75%" %} Full access to all content. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToSOFTPOS %} {% columns %} {% column width="25%" %} ### Dev Portal {% endcolumn %} {% column width="75%" %} Verifone Development Portal Access {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToJSM %} {% columns %} {% column width="25%" %} ### JSM {% endcolumn %} {% column width="75%" %} Jira Service Management {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToDOWNLOADS %} {% columns %} {% column width="25%" %} ### Downloads {% endcolumn %} {% column width="75%" %} Downloads {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToDEVICE\_INTERGRATION %} {% columns %} {% column width="41.66666666666667%" %} ### Device Integration {% endcolumn %} {% column width="58.33333333333333%" %} Access to device integration solutions. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToDEVICE\_DEVELOPMENT %} {% columns %} {% column width="41.66666666666667%" %} ### Device Development {% endcolumn %} {% column width="58.33333333333333%" %} Access to device development solutions. {% endcolumn %} {% endcolumns %} *** {% endif %} {% if visitor.claims.hasAccessToPETROLEUM %} {% columns %} {% column width="25%" %} ### Petroleum {% endcolumn %} {% column width="75%" %} Access to petroleum solutions. {% endcolumn %} {% endcolumns %} *** {% endif %} # Hardware Verifone offers a wide range of payment terminals. Search for your device to find installation guides and certification and regulatory documents. {% if visitor.claims.hasAccessToDEVPORTAL\_VFI == true || visitor.claims.hasAccessToX990 == true %} ### Search for your device {% endif %} {% if visitor.claims.hasAccessToDEVPORTAL\_VFI == true || visitor.claims.hasAccessToX990 == true %}
ProductUse CaseDevice FamilyTargetCover image

Victa Mobile

Handheld Android device for mobile checkout.

MobileVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/lgOyXeqYBvLkgJgT35hD/spaces/kxOil1YNUno7kCEUA3XZ/files/27yqH58V63FnHxmVBbwK

Victa Mobile Ruggedized

Rugged mobile commerce for demanding environments.

MobileVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/VU9o7DfZ1sq0FiACoyP5/spaces/kxOil1YNUno7kCEUA3XZ/files/E8cvU5zIKNe6Ap0jT2bI

Victa Lane

Customer-facing payment and engagement device.

LaneVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/tfBmhMBqT6vqAexRrUyk/spaces/kxOil1YNUno7kCEUA3XZ/files/qZD90aJvcoZlbsOahBMm

Victa Full Feature Base

Built for mobile and portable devices.

PortableVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/27WW8RcPXxaueydGNWTV/spaces/kxOil1YNUno7kCEUA3XZ/files/20g9oT7Ce31Zkh9oDfVS

Victa Mini PINpad

Compact PINpad for secure contactless payments.

MiniVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/jiwlihN68VOJQh9owTpF/spaces/kxOil1YNUno7kCEUA3XZ/files/Wdim22mSU6Ht8Erjhar9

Victa Mini

Compact device for space-constrained checkout.

MiniVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/ddnIiThftvqeZXNHYo5I/spaces/kxOil1YNUno7kCEUA3XZ/files/qfYwhh7XBwCThkv8czWT

Victa SoftPOS Mobile

Handheld device that runs SoftPOS apps.

MobileVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/FRghght7PanP1xwPhHkg/spaces/kxOil1YNUno7kCEUA3XZ/files/9EXwUMadHGhUCy5rW5vw

Victa SoftPOS Portable

Portable device that runs SoftPOS apps with receipt printing.

PortableVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/w1fqgP1aBdrqszyTSYP2/spaces/kxOil1YNUno7kCEUA3XZ/files/ISm2QKC9Sdu2kJPj93mI

Victa Portable

Portable device with printing and scanning.

PortableVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/izSLJcNCx9J6tBDKRqMe/spaces/kxOil1YNUno7kCEUA3XZ/files/TrTAj8tZ16iLkCNu41Sj

Victa Reader

Mobile card reader for Android and iOS.

ReaderVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/BKdqkmqY3GbTv8OdXZeU/spaces/kxOil1YNUno7kCEUA3XZ/files/Buah6EQlYYLNel5Us4vt

Victa Register

Integrated POS and payment solution.

RegisterVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/o7wLEyANpbehTjClIizh/spaces/kxOil1YNUno7kCEUA3XZ/files/oWjmfzLX2IeyvuJLxDN8

V660p

Portable device for checkout anywhere.

PortableV660/spaces/kxOil1YNUno7kCEUA3XZ/pages/RS4SZhWqQ1vjc4nHncEe/spaces/kxOil1YNUno7kCEUA3XZ/files/F1T6C54eOQXULKcZge5i

V660c

Countertop device with scanning and printing.

CountertopV660/spaces/kxOil1YNUno7kCEUA3XZ/pages/aGnYSGLmcQ0gv6ZXedZ6/spaces/kxOil1YNUno7kCEUA3XZ/files/F1T6C54eOQXULKcZge5i

Pit Stop/KX600

Drive-through payment device designed for outdoors.

KioskKiosks/spaces/kxOil1YNUno7kCEUA3XZ/pages/vYmtRZBaz662wT1TJynB/spaces/kxOil1YNUno7kCEUA3XZ/files/AsSNCQNg6P4af5DmM1y2

Pit Stop/KX605

Drive-through and unattended payments.

KioskKiosks/spaces/kxOil1YNUno7kCEUA3XZ/pages/UJ7mzcBaTwsufELVkJTk/spaces/kxOil1YNUno7kCEUA3XZ/files/glMefy7LrfalnixgH45b

K250

Flexible self-service with large touchscreen.

KioskKiosks/spaces/kxOil1YNUno7kCEUA3XZ/pages/EmAOHIfZO8wYxqd6qHgC/spaces/kxOil1YNUno7kCEUA3XZ/files/8CPquPsRg1yLevbjUAWv

K450

Flexible self-service with multi-mount kiosk design.

KioskKiosks/spaces/kxOil1YNUno7kCEUA3XZ/pages/5jbEGvP4CJ1U3oj9cGq9/spaces/kxOil1YNUno7kCEUA3XZ/files/3AyhzGXlaZ5vzGeZcujN

Carbon 10

Handheld or stand-mounted payment device.

CountertopCarbon/spaces/kxOil1YNUno7kCEUA3XZ/pages/8HQrzT5K2Yy6thfAiBkn/spaces/kxOil1YNUno7kCEUA3XZ/files/zoELWg61dJ7KrHXNdsdn

Carbon 8

Affordable, smaller, and more portable POS solution.

CountertopCarbon/spaces/kxOil1YNUno7kCEUA3XZ/pages/UN1fk6LRt8pGppW0kxnT/spaces/kxOil1YNUno7kCEUA3XZ/files/Gphk36eosp9aYSgATGie

Carbon Mobile 5 (CMS)

Mobile device for integrated POS and payments.

MobileCarbon/spaces/kxOil1YNUno7kCEUA3XZ/pages/WgOwTRyQ5Tn4KnY4CCCo/spaces/kxOil1YNUno7kCEUA3XZ/files/QQBGbJeysTu6hcpFVvaU

T650c

Countertop device with a rotating touchscreen.

CountertopTrinity/spaces/kxOil1YNUno7kCEUA3XZ/pages/DTrhsfp20oYUUc4tghN8/spaces/kxOil1YNUno7kCEUA3XZ/files/NTDH0bg0GT1SPXnoeKe2

T650t

Portable payment device that runs Android apps.

CountertopTrinity/spaces/kxOil1YNUno7kCEUA3XZ/pages/JnIEVLWajR8U91mIMAdg/spaces/kxOil1YNUno7kCEUA3XZ/files/MpTEqlfqzZvhz2qHJyfa

T650p

Portable device with a 5.5-inch rotating screen.

PortableTrinity/spaces/kxOil1YNUno7kCEUA3XZ/pages/NTKhQ2U7iTNaXNYkbIpC/spaces/kxOil1YNUno7kCEUA3XZ/files/OT1mtYrbRcGCW0z9g6HM

T650m

Mobile device with a 5-inch rotating display.

MobileTrinity/spaces/kxOil1YNUno7kCEUA3XZ/pages/a9aIx0ZPV8AKtBqHkRLV/spaces/kxOil1YNUno7kCEUA3XZ/files/VSKZIZExe3kKFuQnCPYs

IX90 T650P

Dual-screen Countertop iPOS designed for minimal counter space.

Countertop/spaces/kxOil1YNUno7kCEUA3XZ/pages/FfEUnrgGywwLMjw0RQCM/spaces/kxOil1YNUno7kCEUA3XZ/files/fu9XacrLmifN5nYF6umn

IX90 UX700

Dual-screen Android payment device.

Countertop/spaces/kxOil1YNUno7kCEUA3XZ/pages/ahnXPaElpLiE1TZ3PZlg/spaces/kxOil1YNUno7kCEUA3XZ/files/fu9XacrLmifN5nYF6umn

IX90 M440

Countertop with dual displays and integrated payment acceptance.

Countertop/spaces/kxOil1YNUno7kCEUA3XZ/pages/mfgwv2js85oJKCuS6R8Q/spaces/kxOil1YNUno7kCEUA3XZ/files/fu9XacrLmifN5nYF6umn

UX700

Unattended device for self-service.

Unattended/spaces/kxOil1YNUno7kCEUA3XZ/pages/Z8Zq8PSrAgChlo6kVsl4/spaces/kxOil1YNUno7kCEUA3XZ/files/qjWfy6pTk3o7zqo9zyij

P630

Android PIN pad for modern checkout.

PINPad/spaces/kxOil1YNUno7kCEUA3XZ/pages/9cN4MvisKoCaVl7IhORG/spaces/kxOil1YNUno7kCEUA3XZ/files/LKAbZt7LsbL7bvz250Bc

P630-A

Android countertop terminal for retail and hospitality.

PINPad/spaces/kxOil1YNUno7kCEUA3XZ/pages/P36kSM6GAWb19ZF9XAKE/spaces/kxOil1YNUno7kCEUA3XZ/files/LKAbZt7LsbL7bvz250Bc

P630-2

Fixed in-store payment terminal with secure Android performance.

PINPad/spaces/kxOil1YNUno7kCEUA3XZ/pages/HTJA3QiuhPs0Pt60Tpur/spaces/kxOil1YNUno7kCEUA3XZ/files/LKAbZt7LsbL7bvz250Bc

V640m

Durable mobile device for taxis and delivery.

Mobile/spaces/kxOil1YNUno7kCEUA3XZ/pages/Ok6Cvkk4XZM52Ui90Trh/spaces/kxOil1YNUno7kCEUA3XZ/files/kQgdsIRrPXhwAPRRh6ki

X990 V4

Portable smart POS for payments, inventory, and loyalty.

PortableX990/spaces/kxOil1YNUno7kCEUA3XZ/pages/QsyrZJ4ESImWq8PZCgj6/spaces/kxOil1YNUno7kCEUA3XZ/files/Qios79VWxhrWCNu1YMLL

X990 Mini

Compact smart terminal for secure payments in small spaces.

MiniX990/spaces/kxOil1YNUno7kCEUA3XZ/pages/0GRrVTFaI2oqCqfPIDMG/spaces/kxOil1YNUno7kCEUA3XZ/files/3ZAiGcC1b7C4VNRpATWq

X990 Pro

Portable Android POS with printer for everyday checkout.

PortableX990/spaces/kxOil1YNUno7kCEUA3XZ/pages/vUzxALhsia3XRgArt07h/spaces/kxOil1YNUno7kCEUA3XZ/files/p1YHdUnOdYxjyTMVOi9g

X990 Pro+

Advanced mPOS for fast checkout and daily operations.

MobileX990/spaces/kxOil1YNUno7kCEUA3XZ/pages/VFxvfYnUlexykMLti9uB/spaces/kxOil1YNUno7kCEUA3XZ/files/gh2SABvI180fhNhjRghr

X990 Pro K

Portable smart terminal built for flexible in-person payments.

MobileX990/spaces/kxOil1YNUno7kCEUA3XZ/pages/efRSFUSa20EYOiFtPYG9/spaces/kxOil1YNUno7kCEUA3XZ/files/ght7IM1fGp8oJUyfZins

X990 Pro Skinny

Slim handheld POS for lightweight, on-the-go payments.

MobileX990/spaces/kxOil1YNUno7kCEUA3XZ/pages/dxMsiFtSWyGA8ax8Wn2H/spaces/kxOil1YNUno7kCEUA3XZ/files/WCvGL5upZ5lndHqDBsKl

X990 PinPad

Secure customer-facing PIN pad for assisted checkout.

PINPadX990/spaces/kxOil1YNUno7kCEUA3XZ/pages/TY1IKtDKF7Bw70tR1ueS/spaces/kxOil1YNUno7kCEUA3XZ/files/u3G6mtw1P2jA5WrNOygg

X990 UX

Unattended Android payment device for self-service environments.

KioskX990/spaces/kxOil1YNUno7kCEUA3XZ/pages/ZKw0EiBo4o6oJwwxpUMW/spaces/kxOil1YNUno7kCEUA3XZ/files/QBA7RPPs26gWLesbnNiM

Commander

Site controller for petroleum, managing fuel, payments, and back-office ops.

Petroleum/spaces/kxOil1YNUno7kCEUA3XZ/pages/E4iKs9g6WJLztUThL79L/spaces/kxOil1YNUno7kCEUA3XZ/files/g0NkMruBknbW6humZI8A

C18

Outdoor customer-facing payment device for fuel dispensers.

ForecourtPetroleum/spaces/kxOil1YNUno7kCEUA3XZ/pages/LiRwWEz7aY6Z6jExCuoK/spaces/kxOil1YNUno7kCEUA3XZ/files/PX3veLDrOG7BkCR1scx4

Topaz

Touchscreen countertop POS for fuel & convenience retail.

CountertopPetroleum/spaces/kxOil1YNUno7kCEUA3XZ/pages/5f7XOSK36avzyEbMM6Gf/spaces/kxOil1YNUno7kCEUA3XZ/files/Q4C8TJZYzZH0hrKFVKKn

Ruby

High-performance petroleum POS for complex retail environments.

CountertopPetroleum/spaces/kxOil1YNUno7kCEUA3XZ/pages/R4SCyoMxMrULOkrjBn0g/spaces/kxOil1YNUno7kCEUA3XZ/files/OebGfViLh5b307iSamuL

e235

Mobile device for retail and QSR payments.

MobileeXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/rbQI9hmwKIfB1flUl5KI/spaces/kxOil1YNUno7kCEUA3XZ/files/Jiw9Q862ttQZsiWXiLJI

e280/e280s

Companion mPOS device with a 3.5-inch screen.

MobileeXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/MZhB8C8pLupuNnbgwCXt/spaces/kxOil1YNUno7kCEUA3XZ/files/U6nFnDqoJqWHahWi1Vde

e285

Mobile device with WiFi and Bluetooth pairing.

MobileeXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/ohLRexz4rMpwvfGM2yV8/spaces/kxOil1YNUno7kCEUA3XZ/files/SrPtPxXY2AOUcpNiTtt1

e135

Bluetooth payment companion for tablets and smartphones.

MobileeXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/nbHAjgRHdlQSBAc0Z0mL/spaces/kxOil1YNUno7kCEUA3XZ/files/Jiw9Q862ttQZsiWXiLJI

e355

Modular mobile device for iOS/Android/Windows.

MobileeXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/SzOCyv5OXO1Iy65kwPsa/spaces/kxOil1YNUno7kCEUA3XZ/files/HRDFkrMoFzmMSyAncnUO

MX900

Multimedia terminal for secure countertop checkout.

MultilaneMx900 Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/5W509PVps7FWqcIx5jTz/spaces/kxOil1YNUno7kCEUA3XZ/files/jjvCqp0FVqKLyVmqGcxP

M400

Multilane device with a 5-inch touchscreen.

MultilaneM4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/mn9MnggpY4gaQGRAxsdo/spaces/kxOil1YNUno7kCEUA3XZ/files/NuV5bs4vcbJuVKf9zbBa

M424

Multilane device with a 5.5-inch touchscreen.

MultilaneM4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/iOxtY8KBMQ0N7bhI5aXg/spaces/kxOil1YNUno7kCEUA3XZ/files/30aHyzrzof05zQNwXQZi

M440

Multilane device with an 8-inch touchscreen.

MultilaneM4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/XaGmc7mqyxtiA3uOnVVS/spaces/kxOil1YNUno7kCEUA3XZ/files/tPSVPic08a110w7HgRJA

M450

Large-screen multilane payment terminal.

MultilaneM4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/5GmYNvqZVahvKWAdTxTG/spaces/kxOil1YNUno7kCEUA3XZ/files/IFqLClxjN0CEZwPIjUBL

M425

Compact multilane payment and engagement device.

MultilaneM4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/IxyPriXs8yYtRUZeF51D/spaces/kxOil1YNUno7kCEUA3XZ/files/IFqLClxjN0CEZwPIjUBL

P200

PIN pad with a 2.8-inch color display.

PINPadPXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/vf2Alfq5dzjqGnv3YicV/spaces/kxOil1YNUno7kCEUA3XZ/files/Gr8re12lGMersNljaGzx

P400

PIN pad with a 3.5-inch color touchscreen.

PINPadPXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/WIYOXG4p0bWLcrZMfgrF/spaces/kxOil1YNUno7kCEUA3XZ/files/gnPZ3tNss4wmyORwltrT

P235

Compact customer-facing PIN pad for secure in-store payments.

PINPadPXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/SVwXBa5JFqueidpdzas3/spaces/kxOil1YNUno7kCEUA3XZ/files/GeFLLyBOUmMv9nHNoWjX

UX300

Card reader and main control unit connecting to peripheral units.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/2ba0cfb35979444cca7743829ced179488fe264a/spaces/kxOil1YNUno7kCEUA3XZ/files/EtfM5GAX2cLx9PPFcYbl

UX301

Unattended reader for vending and transit.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/9db476b723932cb94494734601ae0583c1579054/spaces/kxOil1YNUno7kCEUA3XZ/files/EtfM5GAX2cLx9PPFcYbl

UX302

Unattended card reader for vending and transit.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/23d3ecd0c1af6e3668b298aa049e0ec1e23a7cba/spaces/kxOil1YNUno7kCEUA3XZ/files/EtfM5GAX2cLx9PPFcYbl

UX400

Contactless acceptance peripheral device for UX300 in unattended markets.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/949f8c712858f56df5168e9f0ec85b58576382de/spaces/kxOil1YNUno7kCEUA3XZ/files/PChgxh8ZeJaDVyFD7IO2

UX401

Unattended reader for contactless payments.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/d50a5ad5ff4bf3937871079f7d70dedfd637dc62/spaces/kxOil1YNUno7kCEUA3XZ/files/PChgxh8ZeJaDVyFD7IO2

UX402

Unattended reader for contactless payments.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/LcnDkAwjD5FPmumWi2KU/spaces/kxOil1YNUno7kCEUA3XZ/files/PChgxh8ZeJaDVyFD7IO2

UX410

Unattended reader for contactless payments.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/156794b91d9cee4901a22da095742eaab0d2ce47/spaces/kxOil1YNUno7kCEUA3XZ/files/PChgxh8ZeJaDVyFD7IO2

Unattended reader for contactless payments.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/bd012ead87ab084d58b3c01ea5ae166e23b72809/spaces/kxOil1YNUno7kCEUA3XZ/files/PChgxh8ZeJaDVyFD7IO2

UX100

PIN pad built for exceptional performance and extreme durability.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/y4VWE3nbaDxye1sZFz00/spaces/kxOil1YNUno7kCEUA3XZ/files/zDiUfpmOTc9ITVk5legU

UX110

Operated as a companion device to display text from a payment device.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/y4VWE3nbaDxye1sZFz00/spaces/kxOil1YNUno7kCEUA3XZ/files/zDiUfpmOTc9ITVk5legU

UX115

Unattended device for self-service.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/a73c55c89eb43d2472a901ca551f7453462abb3a/spaces/kxOil1YNUno7kCEUA3XZ/files/zDiUfpmOTc9ITVk5legU

V400c

Countertop device with signature capture.

CountertopVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/wJsWOEGYIHVJ2iquz3VI/spaces/kxOil1YNUno7kCEUA3XZ/files/CRgdOmdz8onJNf0l0amU

V400m

Portable device with 4G LTE connectivity.

MobileVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/IFhmeT508PnpGdTcmztz/spaces/kxOil1YNUno7kCEUA3XZ/files/FwsAKvCNrRevqq0ypxio

V200c

Countertop device with multimedia capabilities.

CountertopVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/iHbaN1spmThGVFecP7n5/spaces/kxOil1YNUno7kCEUA3XZ/files/PvjWoC3YcVEGgO9xnQpc

V200t

Transportable device for counter or mobile use.

PortableVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/7vdrTLb59Qy4ugEpQ5Kh/spaces/kxOil1YNUno7kCEUA3XZ/files/geJSyob7rEqrfvlB02bC

V205c

Countertop device for interactive checkout.

CountertopVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/3DjOjNwTWZjvf9ipeDqz/spaces/kxOil1YNUno7kCEUA3XZ/files/dKJHaQ3oTllQ3qOnoPGX

V210

Portable device for general mobile payments.

PortableVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/QubFL43H9dEsMYZs9n8r/spaces/kxOil1YNUno7kCEUA3XZ/files/fsQhgTrCvW3hVq3EQx94

V240m

Mobile device for pay-at-the-table and delivery.

MobileVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/vkz8qkLjqmRguQ375jOc/spaces/kxOil1YNUno7kCEUA3XZ/files/VteSUXjZTjgdAyv6UEpM

V250p

Uses Full-Feature Base to connect with POS payment terminals, PCs, and ECR

PortableVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/v5RWvb9AKdyarl0gbyz6/spaces/kxOil1YNUno7kCEUA3XZ/files/FLSY8vSlmylLWMynao7T

Orange Series Cable Guide

Detachable cables and dongles providing Ethernet, USB, and Serial connectivity for multilane, PIN pad, and unattended devices.

/spaces/kxOil1YNUno7kCEUA3XZ/pages/1274081d2407ef517b13b36cb62abf221afa34f9/files/mjyoARXZM8dPtOtx1aJO
{% endif %} ### Search for your device You may need to [log in](https://docs.verifone.com/~gitbook/auth/login?location=%2F) to see your device details.
ProductUse CaseDevice FamilyTargetCover image

Victa Mobile

Handheld Android device for mobile checkout.

MobileVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/lgOyXeqYBvLkgJgT35hD/spaces/kxOil1YNUno7kCEUA3XZ/files/27yqH58V63FnHxmVBbwK

Victa Mobile Ruggedized

Rugged mobile commerce for demanding environments.

MobileVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/VU9o7DfZ1sq0FiACoyP5/spaces/kxOil1YNUno7kCEUA3XZ/files/E8cvU5zIKNe6Ap0jT2bI

Victa Lane

Customer-facing payment and engagement device.

LaneVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/tfBmhMBqT6vqAexRrUyk/spaces/kxOil1YNUno7kCEUA3XZ/files/qZD90aJvcoZlbsOahBMm

Victa Full Feature Base

Built for mobile and portable devices.

PortableVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/27WW8RcPXxaueydGNWTV/spaces/kxOil1YNUno7kCEUA3XZ/files/20g9oT7Ce31Zkh9oDfVS

Victa Mini PINpad

Compact PINpad for secure contactless payments.

MiniVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/jiwlihN68VOJQh9owTpF/spaces/kxOil1YNUno7kCEUA3XZ/files/Wdim22mSU6Ht8Erjhar9

Victa Mini

Compact device for space-constrained checkout.

MiniVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/ddnIiThftvqeZXNHYo5I/spaces/kxOil1YNUno7kCEUA3XZ/files/qfYwhh7XBwCThkv8czWT

Victa SoftPOS Mobile

Handheld device that runs SoftPOS apps.

MobileVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/FRghght7PanP1xwPhHkg/spaces/kxOil1YNUno7kCEUA3XZ/files/9EXwUMadHGhUCy5rW5vw

Victa SoftPOS Portable

Portable device that runs SoftPOS apps with receipt printing.

PortableVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/w1fqgP1aBdrqszyTSYP2/spaces/kxOil1YNUno7kCEUA3XZ/files/ISm2QKC9Sdu2kJPj93mI

Victa Portable

Portable device with printing and scanning.

PortableVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/izSLJcNCx9J6tBDKRqMe/spaces/kxOil1YNUno7kCEUA3XZ/files/TrTAj8tZ16iLkCNu41Sj

Victa Reader

Mobile card reader for Android and iOS.

ReaderVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/BKdqkmqY3GbTv8OdXZeU/spaces/kxOil1YNUno7kCEUA3XZ/files/Buah6EQlYYLNel5Us4vt

Victa Register

Integrated POS and payment solution.

RegisterVicta/spaces/kxOil1YNUno7kCEUA3XZ/pages/o7wLEyANpbehTjClIizh/spaces/kxOil1YNUno7kCEUA3XZ/files/oWjmfzLX2IeyvuJLxDN8

V660p

Portable device for checkout anywhere.

PortableV660/spaces/kxOil1YNUno7kCEUA3XZ/pages/RS4SZhWqQ1vjc4nHncEe/spaces/kxOil1YNUno7kCEUA3XZ/files/F1T6C54eOQXULKcZge5i

V660c

Countertop device with scanning and printing.

CountertopV660/spaces/kxOil1YNUno7kCEUA3XZ/pages/aGnYSGLmcQ0gv6ZXedZ6/spaces/kxOil1YNUno7kCEUA3XZ/files/F1T6C54eOQXULKcZge5i

Pit Stop/KX600

Drive-through payment device designed for outdoors.

KioskKiosks/spaces/kxOil1YNUno7kCEUA3XZ/pages/vYmtRZBaz662wT1TJynB/spaces/kxOil1YNUno7kCEUA3XZ/files/AsSNCQNg6P4af5DmM1y2

Pit Stop/KX605

Drive-through and unattended payments.

KioskKiosks/spaces/kxOil1YNUno7kCEUA3XZ/pages/UJ7mzcBaTwsufELVkJTk/spaces/kxOil1YNUno7kCEUA3XZ/files/glMefy7LrfalnixgH45b

K250

Flexible self-service with large touchscreen.

KioskKiosks/spaces/kxOil1YNUno7kCEUA3XZ/pages/EmAOHIfZO8wYxqd6qHgC/spaces/kxOil1YNUno7kCEUA3XZ/files/8CPquPsRg1yLevbjUAWv

K450

Flexible self-service with multi-mount kiosk design.

KioskKiosks/spaces/kxOil1YNUno7kCEUA3XZ/pages/5jbEGvP4CJ1U3oj9cGq9/spaces/kxOil1YNUno7kCEUA3XZ/files/3AyhzGXlaZ5vzGeZcujN

Carbon 10

Handheld or stand-mounted payment device.

CountertopCarbon/spaces/kxOil1YNUno7kCEUA3XZ/pages/8HQrzT5K2Yy6thfAiBkn/spaces/kxOil1YNUno7kCEUA3XZ/files/zoELWg61dJ7KrHXNdsdn

Carbon 8

Affordable, smaller, and more portable POS solution.

CountertopCarbon/spaces/kxOil1YNUno7kCEUA3XZ/pages/UN1fk6LRt8pGppW0kxnT/spaces/kxOil1YNUno7kCEUA3XZ/files/Gphk36eosp9aYSgATGie

Carbon Mobile 5 (CMS)

Mobile device for integrated POS and payments.

MobileCarbon/spaces/kxOil1YNUno7kCEUA3XZ/pages/WgOwTRyQ5Tn4KnY4CCCo/spaces/kxOil1YNUno7kCEUA3XZ/files/QQBGbJeysTu6hcpFVvaU

T650c

Countertop device with a rotating touchscreen.

CountertopTrinity/spaces/kxOil1YNUno7kCEUA3XZ/pages/DTrhsfp20oYUUc4tghN8/spaces/kxOil1YNUno7kCEUA3XZ/files/NTDH0bg0GT1SPXnoeKe2

T650t

Portable payment device that runs Android apps.

CountertopTrinity/spaces/kxOil1YNUno7kCEUA3XZ/pages/JnIEVLWajR8U91mIMAdg/spaces/kxOil1YNUno7kCEUA3XZ/files/MpTEqlfqzZvhz2qHJyfa

T650p

Portable device with a 5.5-inch rotating screen.

PortableTrinity/spaces/kxOil1YNUno7kCEUA3XZ/pages/NTKhQ2U7iTNaXNYkbIpC/spaces/kxOil1YNUno7kCEUA3XZ/files/OT1mtYrbRcGCW0z9g6HM

T650m

Mobile device with a 5-inch rotating display.

MobileTrinity/spaces/kxOil1YNUno7kCEUA3XZ/pages/a9aIx0ZPV8AKtBqHkRLV/spaces/kxOil1YNUno7kCEUA3XZ/files/VSKZIZExe3kKFuQnCPYs

IX90 T650P

Dual-screen Countertop iPOS designed for minimal counter space.

Countertop/spaces/kxOil1YNUno7kCEUA3XZ/pages/FfEUnrgGywwLMjw0RQCM/spaces/kxOil1YNUno7kCEUA3XZ/files/fu9XacrLmifN5nYF6umn

IX90 UX700

Dual-screen Android payment device.

Countertop/spaces/kxOil1YNUno7kCEUA3XZ/pages/ahnXPaElpLiE1TZ3PZlg/spaces/kxOil1YNUno7kCEUA3XZ/files/fu9XacrLmifN5nYF6umn

IX90 M440

Countertop with dual displays and integrated payment acceptance.

Countertop/spaces/kxOil1YNUno7kCEUA3XZ/pages/mfgwv2js85oJKCuS6R8Q/spaces/kxOil1YNUno7kCEUA3XZ/files/fu9XacrLmifN5nYF6umn

UX700

Unattended device for self-service.

Unattended/spaces/kxOil1YNUno7kCEUA3XZ/pages/Z8Zq8PSrAgChlo6kVsl4/spaces/kxOil1YNUno7kCEUA3XZ/files/qjWfy6pTk3o7zqo9zyij

P630

Android PIN pad for modern checkout.

PINPad/spaces/kxOil1YNUno7kCEUA3XZ/pages/9cN4MvisKoCaVl7IhORG/spaces/kxOil1YNUno7kCEUA3XZ/files/LKAbZt7LsbL7bvz250Bc

P630-A

Android countertop terminal for retail and hospitality.

PINPad/spaces/kxOil1YNUno7kCEUA3XZ/pages/P36kSM6GAWb19ZF9XAKE/spaces/kxOil1YNUno7kCEUA3XZ/files/LKAbZt7LsbL7bvz250Bc

P630-2

Fixed in-store payment terminal with secure Android performance.

PINPad/spaces/kxOil1YNUno7kCEUA3XZ/pages/HTJA3QiuhPs0Pt60Tpur/spaces/kxOil1YNUno7kCEUA3XZ/files/LKAbZt7LsbL7bvz250Bc

V640m

Durable mobile device for taxis and delivery.

Mobile/spaces/kxOil1YNUno7kCEUA3XZ/pages/Ok6Cvkk4XZM52Ui90Trh/spaces/kxOil1YNUno7kCEUA3XZ/files/kQgdsIRrPXhwAPRRh6ki

Commander

Site controller for petroleum, managing fuel, payments, and back-office ops.

Petroleum/spaces/kxOil1YNUno7kCEUA3XZ/pages/E4iKs9g6WJLztUThL79L/spaces/kxOil1YNUno7kCEUA3XZ/files/g0NkMruBknbW6humZI8A

C18

Outdoor customer-facing payment device for fuel dispensers.

ForecourtPetroleum/spaces/kxOil1YNUno7kCEUA3XZ/pages/LiRwWEz7aY6Z6jExCuoK/spaces/kxOil1YNUno7kCEUA3XZ/files/PX3veLDrOG7BkCR1scx4

Topaz

Touchscreen countertop POS for fuel & convenience retail.

CountertopPetroleum/spaces/kxOil1YNUno7kCEUA3XZ/pages/5f7XOSK36avzyEbMM6Gf/spaces/kxOil1YNUno7kCEUA3XZ/files/Q4C8TJZYzZH0hrKFVKKn

Ruby

High-performance petroleum POS for complex retail environments.

CountertopPetroleum/spaces/kxOil1YNUno7kCEUA3XZ/pages/R4SCyoMxMrULOkrjBn0g/spaces/kxOil1YNUno7kCEUA3XZ/files/OebGfViLh5b307iSamuL

e235

Mobile device for retail and QSR payments.

MobileeXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/rbQI9hmwKIfB1flUl5KI/spaces/kxOil1YNUno7kCEUA3XZ/files/Jiw9Q862ttQZsiWXiLJI

e280/e280s

Companion mPOS device with a 3.5-inch screen.

MobileeXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/MZhB8C8pLupuNnbgwCXt/spaces/kxOil1YNUno7kCEUA3XZ/files/U6nFnDqoJqWHahWi1Vde

e285

Mobile device with WiFi and Bluetooth pairing.

MobileeXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/ohLRexz4rMpwvfGM2yV8/spaces/kxOil1YNUno7kCEUA3XZ/files/SrPtPxXY2AOUcpNiTtt1

e135

Bluetooth payment companion for tablets and smartphones.

MobileeXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/nbHAjgRHdlQSBAc0Z0mL/spaces/kxOil1YNUno7kCEUA3XZ/files/Jiw9Q862ttQZsiWXiLJI

e355

Modular mobile device for iOS/Android/Windows.

MobileeXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/SzOCyv5OXO1Iy65kwPsa/spaces/kxOil1YNUno7kCEUA3XZ/files/HRDFkrMoFzmMSyAncnUO

MX900

Multimedia terminal for secure countertop checkout.

MultilaneMx900 Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/5W509PVps7FWqcIx5jTz/spaces/kxOil1YNUno7kCEUA3XZ/files/jjvCqp0FVqKLyVmqGcxP

M400

Multilane device with a 5-inch touchscreen.

MultilaneM4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/mn9MnggpY4gaQGRAxsdo/spaces/kxOil1YNUno7kCEUA3XZ/files/NuV5bs4vcbJuVKf9zbBa

M424

Multilane device with a 5.5-inch touchscreen.

MultilaneM4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/iOxtY8KBMQ0N7bhI5aXg/spaces/kxOil1YNUno7kCEUA3XZ/files/30aHyzrzof05zQNwXQZi

M440

Multilane device with an 8-inch touchscreen.

MultilaneM4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/XaGmc7mqyxtiA3uOnVVS/spaces/kxOil1YNUno7kCEUA3XZ/files/tPSVPic08a110w7HgRJA

M450

Large-screen multilane payment terminal.

MultilaneM4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/5GmYNvqZVahvKWAdTxTG/spaces/kxOil1YNUno7kCEUA3XZ/files/IFqLClxjN0CEZwPIjUBL

M425

Compact multilane payment and engagement device.

MultilaneM4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/IxyPriXs8yYtRUZeF51D/spaces/kxOil1YNUno7kCEUA3XZ/files/IFqLClxjN0CEZwPIjUBL

P200

PIN pad with a 2.8-inch color display.

PINPadPXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/vf2Alfq5dzjqGnv3YicV/spaces/kxOil1YNUno7kCEUA3XZ/files/Gr8re12lGMersNljaGzx

P400

PIN pad with a 3.5-inch color touchscreen.

PINPadPXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/WIYOXG4p0bWLcrZMfgrF/spaces/kxOil1YNUno7kCEUA3XZ/files/gnPZ3tNss4wmyORwltrT

P235

Compact customer-facing PIN pad for secure in-store payments.

PINPadPXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/SVwXBa5JFqueidpdzas3/spaces/kxOil1YNUno7kCEUA3XZ/files/GeFLLyBOUmMv9nHNoWjX

UX300

Card reader and main control unit connecting to peripheral units.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/2ba0cfb35979444cca7743829ced179488fe264a/spaces/kxOil1YNUno7kCEUA3XZ/files/EtfM5GAX2cLx9PPFcYbl

UX301

Unattended reader for vending and transit.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/9db476b723932cb94494734601ae0583c1579054/spaces/kxOil1YNUno7kCEUA3XZ/files/EtfM5GAX2cLx9PPFcYbl

UX302

Unattended card reader for vending and transit.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/23d3ecd0c1af6e3668b298aa049e0ec1e23a7cba/spaces/kxOil1YNUno7kCEUA3XZ/files/EtfM5GAX2cLx9PPFcYbl

UX400

Contactless acceptance peripheral device for UX300 in unattended markets.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/949f8c712858f56df5168e9f0ec85b58576382de/spaces/kxOil1YNUno7kCEUA3XZ/files/PChgxh8ZeJaDVyFD7IO2

UX401

Unattended reader for contactless payments.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/d50a5ad5ff4bf3937871079f7d70dedfd637dc62/spaces/kxOil1YNUno7kCEUA3XZ/files/PChgxh8ZeJaDVyFD7IO2

UX402

Unattended reader for contactless payments.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/LcnDkAwjD5FPmumWi2KU/spaces/kxOil1YNUno7kCEUA3XZ/files/PChgxh8ZeJaDVyFD7IO2

UX410

Unattended reader for contactless payments.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/156794b91d9cee4901a22da095742eaab0d2ce47/spaces/kxOil1YNUno7kCEUA3XZ/files/PChgxh8ZeJaDVyFD7IO2

Unattended reader for contactless payments.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/bd012ead87ab084d58b3c01ea5ae166e23b72809/spaces/kxOil1YNUno7kCEUA3XZ/files/PChgxh8ZeJaDVyFD7IO2

UX100

PIN pad built for exceptional performance and extreme durability.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/y4VWE3nbaDxye1sZFz00/spaces/kxOil1YNUno7kCEUA3XZ/files/zDiUfpmOTc9ITVk5legU

UX110

Operated as a companion device to display text from a payment device.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/y4VWE3nbaDxye1sZFz00/spaces/kxOil1YNUno7kCEUA3XZ/files/zDiUfpmOTc9ITVk5legU

UX115

Unattended device for self-service.

UnattendedUX1/3/4xx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/a73c55c89eb43d2472a901ca551f7453462abb3a/spaces/kxOil1YNUno7kCEUA3XZ/files/zDiUfpmOTc9ITVk5legU

V400c

Countertop device with signature capture.

CountertopVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/wJsWOEGYIHVJ2iquz3VI/spaces/kxOil1YNUno7kCEUA3XZ/files/CRgdOmdz8onJNf0l0amU

V400m

Portable device with 4G LTE connectivity.

MobileVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/IFhmeT508PnpGdTcmztz/spaces/kxOil1YNUno7kCEUA3XZ/files/FwsAKvCNrRevqq0ypxio

V200c

Countertop device with multimedia capabilities.

CountertopVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/iHbaN1spmThGVFecP7n5/spaces/kxOil1YNUno7kCEUA3XZ/files/PvjWoC3YcVEGgO9xnQpc

V200t

Transportable device for counter or mobile use.

PortableVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/7vdrTLb59Qy4ugEpQ5Kh/spaces/kxOil1YNUno7kCEUA3XZ/files/geJSyob7rEqrfvlB02bC

V205c

Countertop device for interactive checkout.

CountertopVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/3DjOjNwTWZjvf9ipeDqz/spaces/kxOil1YNUno7kCEUA3XZ/files/dKJHaQ3oTllQ3qOnoPGX

V210

Portable device for general mobile payments.

PortableVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/QubFL43H9dEsMYZs9n8r/spaces/kxOil1YNUno7kCEUA3XZ/files/fsQhgTrCvW3hVq3EQx94

V240m

Mobile device for pay-at-the-table and delivery.

MobileVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/vkz8qkLjqmRguQ375jOc/spaces/kxOil1YNUno7kCEUA3XZ/files/VteSUXjZTjgdAyv6UEpM

V250p

Uses Full-Feature Base to connect with POS payment terminals, PCs, and ECR

PortableVXxx Series/spaces/kxOil1YNUno7kCEUA3XZ/pages/v5RWvb9AKdyarl0gbyz6/spaces/kxOil1YNUno7kCEUA3XZ/files/FLSY8vSlmylLWMynao7T

Orange Series Cable Guide

Detachable cables and dongles providing Ethernet, USB, and Serial connectivity for multilane, PIN pad, and unattended devices.

/spaces/kxOil1YNUno7kCEUA3XZ/pages/1274081d2407ef517b13b36cb62abf221afa34f9/files/mjyoARXZM8dPtOtx1aJO
X990 Series
Portable Android-based smart POS terminal		X990/pages/vhUAsAQwEgI4lPBj4453/files/j1toZvnUfdcOUSMtKkZJ
# Kiosks ### Pit Stop Series
TitleTargetCover image
Pit Stop/KX600
Secure drive-through and unattended payments for rugged outdoor environments.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/vYmtRZBaz662wT1TJynB/files/AsSNCQNg6P4af5DmM1y2
Pit Stop/KX605
Drive-through and unattended payments.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/UJ7mzcBaTwsufELVkJTk/files/glMefy7LrfalnixgH45b
### K Series
TitleTargetCover image
K250
Flexible self-service with a large touchscreen and configurable kiosk options.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/EmAOHIfZO8wYxqd6qHgC/files/78Y4hPuCHoN2BVSartY0
K450
Flexible self-service with a modular, multi-mount kiosk design.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/5jbEGvP4CJ1U3oj9cGq9/files/tPQejxmTN2IVbcvU2pBr
# Pit Stop/KX600 Built for secure drive-through and unattended payments in rugged outdoor environments. {% hint style="warning" %} Note: This product is no longer actively supported. {% endhint %} {% columns %} {% column width="25%" %}
Verifone Pit Stop KX600 payment kiosk photo
{% endcolumn %} {% column width="50%" %} Built for secure drive-through and unattended payments. * 3.5" color display * Supports EMV, NFC/contactless, magstripe, and QR payments * Embedded Linux with Verifone security enhancements * 400 MHz ARM11 32-bit RISC processor * PCI PTS 5.x approved with SRED support {% endcolumn %} {% column width="24.999999999999996%" %} #### Related Products KX605 {% endcolumn %} {% endcolumns %} ***

Looking for help? Start here!

*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/093618acdc00ac914ab3bfb946b1ff7a764f27f9" %} [Pit Stop/KX600 Installation Guide](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide) {% endcontent-ref %} {% @verifone-s3/s3-list-files prefix="dwn/info/ins/EN/Kxxx/600/doc501\_002\_en\_a01\_kx600\_quick\_installation\_guide.pdf" preferences="eyJkd24vaW5mby9pbnMvRU4vS3h4eC82MDAvZG9jNTAxXzAwMl9lbl9hMDFfa3g2MDBfcXVpY2tfaW5zdGFsbGF0aW9uX2d1aWRlLnBkZiI6eyJuYW1lIjoiS1g2MDAgUXVpY2sgSW5zdGFsbGF0aW9uIEd1aWRlLnBkZiJ9fQ==" %} {% endcolumn %} {% column width="50.00000000000002%" %} ## Downloads {% @verifone-s3/s3-list-files prefix="dwn/info/eol/kx600" preferences="eyJkd24vaW5mby9lb2wva3g2MDAvZG9jNTAxXzAwMV9lbl9hX2t4NjAwX2t4NjA1X2NlcnRpZmljYXRpb25zX2FuZF9yZWd1bGF0aW9uc18wLnBkZiI6eyJuYW1lIjoiS1g2MDAgS1g2MDUgQ2VydGlmaWNhdGlvbnMgYW5kwqAgUmVndWxhdGlvbnMifX0=" %} {% endcolumn %} {% endcolumns %} *** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # Pit Stop/KX600 Installation Guide This guide is the primary source of information for setting up the KX600 device. ## Audience This guide is intended for the users involved in KX600 device installation. ## Organization This guide is organized as follows: * [Device Overview](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide/device-overview) - Provides an overview of the KX600 device. * [Specifications](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide/specifications) - Provides the power requirements and dimensions of the KX600 device. * [Device Setup](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide/device-setup) - Provides instructions on configuring the KX600 device. * [Maintenance and Cleaning](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide/maintenance-and-cleaning) - Explains how to maintain the device. * [Service and Support](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide/service-and-support) - Furnishes information on contacting local Verifone representatives or service providers, as well as details on ordering accessories or documentation from Verifone. * [Troubleshooting Guidelines](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide/troubleshooting-guidelines) - Provides guidance for addressing issues that may arise during device installation. ## Related Documentation To learn more about the KX600, refer to the following document(s) associated with the Verifone Part Number (VPNs). | Document | Verifone Part Number | | ------------------------------------ | -------------------- | | KX600 Certifications and Regulations | VPN DOC501-001-EN | | KX600 Quick Installation Guide | VPN DOC501-002-EN | ## Conventions The following table describes the conventions and provides examples of their use. | Convention | Meaning | Example | | ---------- | ----------------------------------------------------------------------------------- | --------------------------------------------------------------- | | Blue | Text in blue indicates terms that are cross-referenced. | See Conventions. | | NOTE | The bulb icon is used to highlight important information. | If exchanging cables use a Verifone-approved cable. | | CAUTION | The caution symbol indicates possible hardware or software failure or loss of data. | Avoid placing metallic objects at the front of the card reader. | | WARNING | The lightning symbol is used as a warning when bodily injury might occur. | For safety, do not string cables or cords across a walkway. | ***Document Reference: DOC572-202-EN-A, Revision A00 (Verifone Part Number)*** # Device Overview The KX600 is a kiosk solution perfect for a drive-through digital experience. For the first time, providing an innovative digital experience. The KX600 kiosk solution enables contact and contactless payments in drive-through environments by using a fixed contactless reader all while not leaving the comfort of the car and paying through a drive-through window. This versatile, self-service solution provides secure and reliable transactions for vending machines, public transport, and other unattended, high-transaction volume environments. The KX600 is designed to fit in the smallest environment to meet the highest customer expectations.

Figure 1 – KX600 Unit

## Features and Benefits Following are the features and benefits: ### Ease of Use The following features of the device simplify transactions in various environments: * Designed for outdoor use. It is designed ruggedized, and weatherproof, to withstand the harshest conditions from the extreme winter environment to the extreme desert climate. * Weatherproof enclosure provides top-level protection against dust, liquids, and other harmful substances. * Tamper-resistant and anti-vandalism enclosure. * Various connectivity options are integrated into the device to conveniently suit unattended environments. * Quick and easy to use. * 3.5" color display for unlimited application possibilities and easy readability under various lighting conditions. * CTLS (Contactless) logo placement on the device for optimized user experience. * Bright LEDs (Light-Emitting Diode) to display card transaction progress. * Buzzer for audio confirmation of card transactions. ### Performance and Durability * Powerful 400 MHz, ARM11(Advanced RISC Machine) 32-bit RISC processor completes the transactions quickly. * The USB (Universal Serial Bus) connection to the POS (Point-of-Sale) terminal for the Barcode Scanner. * Ethernet connectivity to the payment controller and display. * 384 MB memory (256 MB Flash, 128 MB SDRAM). ### Security * PCI PED 5.x approved for debit transactions * Tamper-resistant construction, SSL (Secure Socket Layer) protocols * Direct key injection using industry standard HSMs * VeriShield Retain * VeriShield Remote Key * Verifone Secure Data * VeriShield Total Protect * MasterCard TQM * IPP8 functionality plus multiple DUKPT engines * EMV (Europay, MasterCard and Visa) L1 and L2 * ISO7816-3, ISO7816-10 and EMV 4.3 standards ### Connectivity * USB Cable * 2 Ethernet Cables * Power Cable * Ground Cable ### Contactless Capabilities The device includes the following contactless capabilities: * Verifone's advanced contactless architecture future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. * Dedicated tap zone for optimized user experience. * Accepts EMV, NFC (Near Field Communication), QR (Quick Response) Code and mag-stripe contactless payments as well as PIN-based transactions. * Supports contactless cards as well as NFC phones, supporting the following protocols: * ISO (International Organization for Standardization) 14443 A\&B * MiFare (MiFare +/ DESfire) * ISO 18092 Active Communications (NFC - peer-to-peer mode) * PayPass * payWave * AMEX Expresspay # Specifications ## KX600 Specifications This chapter lists the power requirements and other specifications of the KX600 unit. | Specification | Details | | ------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Processor** | 400 MHz, ARM11 32-bit RISC | | **Memory** | 384 MB (256 MB Flash, 128 MB SDRAM) | | **OS** | Embedded Linux with Verifone security enhancements | | **Display** | 3.5" (480 X 320) color display | | **Power Supply** | 12V DC - 24V DC | | **Card Reader** | | | **Contactless** | | | **Connectivity** | USB for Barcode scanner | | **Payments** | | | **Security** | | | **SAM** | 3 Standard SAM slots | | **Operating Temperature** | -30°C to 70°C (-22°F to 158°F) | | **Storage Temperature** | -30°C to 80°C (-22°F to 176°F) | | **Relative Humidity** | 5% to 90% |
# Device Setup This section outlines the setup procedures for the KX600, covering the following segments: ## KX600 Installation Safety Instructions Do not attempt to install this product until all the instructions and warnings have been read and properly understood. 1. Please check carefully to make sure there are no missing or defective parts - defective parts must never be used. 2. Verifone is not liable or responsible for damage or injury caused by improper installation, improper use or failure to observe these safety instructions. In such cases, the warranty might become void. ### Product location 1. Please ensure to install the KX600 unit on a suitable wall. 2. If you install this product on drywall then it must be securely fixed to a wooden stud, concrete block or any other permanent structure behind the drywall board. Installing on drywall boards alone will not support the weight of KX600 equipment. 3. When drilling holes in walls it is essential to avoid contact with electrical cables and water or gas pipes contained within. Use of a good quality live wire detector and hidden object locator is recommended. ### Fixing hardware 1. It is highly recommended that all wall fixing screws are appropriate. 2. If any fixing screws or included hardware are deemed not sufficient for a safe installation, then please consult a professional or your local hardware store. ### Hazard limitation It is recommended to periodically inspect the product and its fixing points to ensure that the safety is maintained. ### LCD The response time, brightness, and colors of the KX600 unit may be affected by the ambient temperature. 1. Tiny spots (dark or luminescent) may appear on the display due to the liquid crystal characteristics. 2. There are variations in brightness and colors on each unit. 3. Cold cathode tubes are incorporated into the LCD for backlights. Optical properties (brightness, irregular colors, etc.) may change in a low-temperature environment or over the time of operation. ### Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering include: * Wires protruding out of the device. * Foreign objects are inserted into the smart card slot or magnetic stripe slot. * Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side. * Signs of damage to the tamper-evident labels. * A Tamper Warning message on the device display. * If any device is found to have been tampered with, please remove it from the service immediately. Keep it available for potential forensics investigation and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see [Service and Support](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide/service-and-support). ## Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. {% stepper %} {% step %} Carefully inspect the shipping carton and its contents for possible tampering or damage. {% endstep %} {% step %} Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. {% endstep %} {% step %} Remove and inspect the contents of the shipping carton. The device ships in multiple configurations. The carton may include all or any of the following: * Device * Bracket * Hardware Kit: * 3x: #6-32 X 3/8 Button Head Torx Screw (T15) * 3x: #6-32 X 3/8 Flat Head Torx Screw (T15) * 3x: 5/16-18 X 3/4 Button Head Torx Screw (T40) * 3x: 5/16 Flat Washer * 1x: Tamper Resistant Bit (T10) * 1x: Tamper Resistant Bit (T40) {% endstep %} {% step %} Remove all plastic wrapping from the device and components. {% endstep %} {% step %} Remove the clear protective film from the display. {% endstep %} {% step %} Inspect the terminal for possible tampering; see how to identify signs of tampering in the section [Periodic Inspection](#periodic-inspection). {% endstep %} {% step %} Save the shipping carton and packing material for future repacking or moving of the device. {% endstep %} {% endstepper %} {% hint style="danger" %} Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. *N'utilisez pas un appareil trafiqué ou endommagé. L'appareil est équipé de étiquettes inviolables. Si une étiquette ou un composant semble endommagé, veuillez en informer immédiatement la compagnie maritime et votre fournisseur de services Verifone.* {% endhint %}

Figure 2 – KX600 Unit (unboxed with components)

## Installing KX600 ### Recommended lateral placement of the KX6xx unit 1. The recommended placement of the KX6xx device should be approximately 4.30" (109 mm) from the center of the device to the edge of the window frame; any protruding objects from the wall beyond 1.5" (38 mm) may obstruct the full rotation of the device but will not impact overall function.
2. If the curb distance from the wall is < 11.5" (292 mm) then it is recommended to reduce the depth of the installation into the wall to maintain the recommended distance. 3. Based on the direction of the traffic flow, it is recommended to install a bollard, and a concrete pole to protect the device from accidental impacts from vehicles. {% hint style="info" %} The material and the process used to install the device are at the site owner's discretion. {% endhint %} Following are the steps to install the KX600 kiosk unit. {% stepper %} {% step %} Identify the wall where you want to mount the KX600 kiosk. Ensure there is enough space so that the device can freely move till ± 90 degrees. {% endstep %} {% step %} Mark 49.8" (1265 mm) from the ground level for the conduit access hole.

Figure 3 – Drilling Conduit Access Hole

{% endstep %} {% step %} Drill the conduit access hole on the wall using a 2" to 2-3/4" hole saw. {% endstep %} {% step %} Ensure anchors do not protrude more than 0.500" (12.7 mm) from substrate. {% endstep %} {% step %} Using the wall mounting bracket mark drill the 4 anchor positions at 3.5" spacing. Install 1/4" anchors (4x) or equivalent. {% hint style="info" %} * The anchor type and installation method are site-specific. Ensure to install anchors as per the manufacturer's instructions. Ensure to use stainless anchors for all outdoor installations. * Prior to drilling any holes, ensure that the inside wall is clear of cables. * While drilling and mounting the device, ensure that the consumable food items are kept away from the installation area. {% endhint %}

Figure 4 – Drilling a Hole Using Wall Mounting Bracket

{% hint style="warning" %} Ensure that the anchors do not protrude more than 0.5". *Assurez-vous que les ancrages ne dépassent pas de plus de 0,5".* {% endhint %} {% endstep %} {% step %} Fix the wall mount plate. * Ensure the bracket is at the correct level. * Torque anchors as per manufacturer's recommendations.
{% hint style="info" %} Ensure to install a bollard prior to mounting the device. This will help to regulate the traffic getting too close to the curb and prevent the vehicle from hitting the installed KX600 device. {% endhint %}

Figure 5 – Fixing a Wall Mount Plate

{% endstep %} {% step %} Measure the distance from the inside wall to the outside wall and cut 1-1/2" to 1-3/4" conduit to length adding approximately ¼" to the overall length to accommodate for a slight protrusion to the outside wall. {% endstep %} {% step %} Seal the outside conduit and substrate using silicone or equivalent; based on the wall and conduit materials in the installation. {% hint style="info" %} Installation materials are location-specific. It is recommended to use a rigid aluminium conduit. {% endhint %} {% endstep %} {% step %} Ensure that the conduit is flushed on the inside wall and over-flushed on the outside wall.

Figure 6 – Placing the Conduit

{% endstep %} {% step %} Seal around the enclosure wall bracket after mounting it on the wall. {% hint style="info" %} If sealing is done around the bracket, then ensure the sealing material does not extend beyond .125" (3.2 mm) from the substrate. {% endhint %}

Figure 7 – Sealing the Conduit

{% endstep %} {% step %} Pre-cut 1" conduit to the wall thickness length plus any additional required protrusion based on the material used. {% hint style="info" %} 1" NPS Female thread is located 1.6" from the substrate at 2.0" in length. Ensure there is enough length to fasten into the enclosure with enough inside wall penetration based on the desired junction box. {% endhint %} {% endstep %} {% step %} Threaded conduit or conduit fittings may be used to connect the device (1" NPS). {% endstep %} {% step %} If the conduit fittings are used, ensure that there are no obstructions within the enclosure after fastening into position.

Figure 8 – Placing the Device

{% hint style="info" %} * The recessed opening should accommodate a minimum of 3" (76 mm) of open space below the wall mount to remove the 2 screws using the "L" key. * In addition to the 3" "recessed" opening and .500 (13 mm) of spacing above the wall mount to allow the device to be slightly lifted and then dropped onto the mounting plate. {% endhint %} {% endstep %} {% step %} Run the cabling from the enclosure through the 1" conduit and fasten the conduit into the junction within the device. {% endstep %} {% step %} Slide the device with the pre-installed 1" conduit through the conduit access hole in the wall.

Figure 9 – Sliding the Device

{% hint style="warning" %} Ensure cables are fully protected prior to inserting through the wall. *Assurez-vous que les câbles sont entièrement protégés avant de les insérer à travers le mur.* {% endhint %}

Figure 10 – Placing the Device

{% endstep %} {% step %} Align the device pins with the slots on the wall bracket and place it securely. {% endstep %} {% step %} Fasten the 2-3/8" bolts using #T40 tamper-resistant torx bit. {% endstep %} {% endstepper %}

Figure 11 – Device Wall Mounted

## Connecting Cables The KX600 kiosk unit's rear panel has cables connecting the power supply, network, ground and the POS. | Cable | Description | | ----- | ----------------------------------------------------------- | | **A** | Ground cable | | **B** | Power cable is to connect the power supply of the device | | **C** | Ethernet cables to connect the Ethernet ports of the device | | **D** | USB cable is to connect the POS device |

Figure 12 – Cables

## Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify for the proper procedure with your application provider before performing a smart card transaction.

Figure 13 Smart Card Transaction

### To conduct a smart card transaction: 1. Position the smart card with the gold contacts facing upward. 2. Insert the card into the smart card reader slot in a smooth, continuous motion until it sits firmly. 3. Remove the card when the display indicates that the transaction is completed. ## Contactless Transactions The KX600 kiosk unit supports contactless transactions through an integrated contactless module. The device only becomes active for contactless smart card transactions when initialized by an application in the POS terminal. 1. Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears. 2. An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction.

Figure 14 – CTLS Transaction

{% hint style="warning" %} Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. *Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Une suppression prématurée peut annuler la transaction.* {% endhint %} # Maintenance and Cleaning ## General Care Your device exemplifies superior design and craftsmanship. The following recommendations are provided to help safeguard your warranty coverage: * Avoid storing the device in hot areas, as elevated temperatures can diminish the lifespan of electronic components, harm batteries, and cause deformation or melting of certain plastics. * Refrain from storing the device in cold areas, as the return to normal temperatures may lead to moisture formation inside the device, potentially damaging electronic circuit boards. * Exercise caution to prevent dropping, knocking, or shaking the device, as rough handling can result in the breakage of internal circuit boards and delicate mechanics. These recommendations are equally applicable to both your device and any accompanying attachments or accessories. If your device is experiencing operational issues, kindly visit the nearest Verifone-authorized service provider for maintenance or replacement. ## Cleaning & Sanitizing Guidelines Verifone devices should only be gently cleaned to remove dirt, residue, or debris using a lightly water-damped, clean microfiber cloth. One or two drops of pH-neutral, non-scrubbing soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners. Using improper cleaning methods or products may result in functional and/or cosmetic issues that are not covered under warranty. ### Important Guidelines: 1. **Avoid Direct Application:** Never spray, coat, or pour any liquid, sanitizer, or disinfectant directly onto the device. 2. **Caution Against Harsh Chemicals:** Avoid using bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents, as they can degrade plastic and rubber components. 3. **Electrostatic Discharge (ESD) Prevention:** Exercise caution to prevent ESD by refraining from vigorously rubbing with a dry towel or similar actions, as they can cause ESD and trigger a tamper alert. ### Cleaning Instructions

Figure 18 – Cleaning Do's and Don'ts

{% stepper %} {% step %} Turn off your device. {% endstep %} {% step %} Disconnect it from the power source. {% endstep %} {% step %} Clean it following the instructions and guidelines as mentioned above. Once completely dry, reconnect to power up. {% endstep %} {% endstepper %} ## Additional Safety Information The following is additional information for your safety in using this device. ### Surface Cleaning To clean the device, use a clean cloth slightly damped with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. {% hint style="warning" %} * Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. * Pressure washing the device is prohibited and may result in damage to the enclosure and/or components. {% endhint %} ### Smart Card Reader Cleaning The Smart Card Reader (SCR) must be cleaned on a regular basis, as dirt accumulation can lead to SCR reading problems. SCR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02). ### Cleaning the SCR {% stepper %} {% step %} Inspect the device's SCR for presence of foreign objects before cleaning the Customer Smart Card. a. If the unit shows no presence of foreign objects, then test the SCR function and record results. Proceed to Step 2. {% endstep %} {% step %} Clean the SCR with approved or recommended Verifone cleaning card. It is always advised to use new cleaning cards every time. {% hint style="warning" %} Send your device to a Verifone authorized repair center if foreign objects are found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process. Removal of foreign objects from the SCR by the customers may void device warranty. *Envoyez votre appareil à un centre de réparation agréé Verifone si des corps étrangers sont trouvés dans le SCR à tout moment pendant l'inspection, le test du SCR. diagnostic ou processus de nettoyage. Le retrait de corps étrangers du SCR par les clients peut annuler la garantie de l'appareil.* {% endhint %} {% hint style="info" %} If using a commercially available cleaning card use ONLY an approved SCR cleaning card made specifically for POS SCR devices or Petroleum SCR. {% endhint %} {% endstep %} {% step %} Test the SCR after cleaning. a. If SCR tests out okay as "passing", then the unit is ready for Customer Smart Card use.\ b. If SCR tests out as "failing", then send the unit for repair. Provide details to repair center when SCR fails testing, either before cleaning OR after cleaning OR both before and after cleaning. {% endstep %} {% endstepper %} ## Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device. {% hint style="danger" %} Do not spray water or chemicals to the bottom of the device. There is a drain vent to evacuate condensation. Spraying water or chemicals will allow the liquid to enter into the enclosure. *Ne vaporisez pas d'eau ou de produits chimiques au bas de l'appareil. Il y a un évent de vidange pour évacuer la condensation. La pulvérisation d'eau ou de produits chimiques permettra au liquide de pénétrer dans l'enceinte.* {% endhint %} # Service and Support The KX600 device does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance. For product service and repair information: * **USA** – Verifone Service and Support Group, 1-800-837-4366\ Monday - Friday, 8 A.M. - 8 P.M., Eastern time * **International** – Contact your Verifone representative ## Returning a Device for Service You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only). {% hint style="warning" %} Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories. *Il est conseillé aux clients en dehors des États-Unis de contacter leur Verifone local représentant pour obtenir de l'aide concernant l'entretien, le retour ou le remplacement des appareils Et accessoires.* {% endhint %} {% stepper %} {% step %} ### Get the required device information Get the following information from the printed labels on the back of each KX600 device to be returned: * Product ID, including the model and part number. For example, "KX600" and "M501-XXX-XXX-XXX". * Serial number (S/N nnn-nnn-nnn) {% endstep %} {% step %} ### Obtain the MRA number(s) Obtain the MRA number(s) by completing one of the following: * Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. * Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M. to 8 P.M., Eastern Time. * Give the MRA representative the information you gathered in Step 1. * Complete the Inquiry Contact Form at . * Address the Subject box to "Verifone MRA Dept." * Reference the model and part number in the Note box. {% endstep %} {% step %} ### Describe the problem(s) {% endstep %} {% step %} ### Provide the return shipping address Provide the shipping address where the repaired or replacement unit must be returned. {% endstep %} {% step %} ### Keep a record of the required items Keep a record of the following items: * Detail the issue(s) with the KX600. * Furnish the shipping address for the return of the repaired or replacement unit. * Maintain a record of the following elements: * Assigned MRA number(s). * Verifone serial number linked to the KX600 being sent for service or repair (located on the back of the unit). * Shipping documentation, including air bill numbers utilized for shipment tracking. * Model(s) returned (model numbers can be found on the Verifone label on the back of the KX600 device). {% endstep %} {% endstepper %} # Troubleshooting Guidelines This chapter compiles common instances of malfunctions that may arise during the operation of your device, along with the corresponding steps to address them. The troubleshooting guidelines outlined in the subsequent sections are incorporated to facilitate the effective installation and configuration of the device. Should you encounter challenges in operating your unit, please refer to these troubleshooting examples. If the issue persists despite following the provided guidelines or if the problem is not covered, kindly reach out to your local Verifone representative for further assistance. {% hint style="info" %} The device is equipped with tamper-evident labels and does not contain any user-serviceable parts. It is crucial not to attempt to disassemble the unit under any circumstances. Only perform adjustments or repairs explicitly outlined in this guide. For any other services, please contact your local Verifone service provider. Utilizing services from unauthorized parties may potentially void any existing warranty. {% endhint %} {% hint style="warning" %} All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches the specified requirements on the back of the unit (refer to [Specifications](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide/specifications) for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. *Toutes les unités nécessitent l'utilisation d'une alimentation. Utilisez uniquement un bloc d'alimentation fourni par Verifone. L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Assurez-vous que l'alimentation électrique utilisée pour alimenter l'unité correspond aux exigences spécifiées à l'arrière de l'unité (voir Spécifications pour les spécifications détaillées de l'alimentation électrique) avant le dépannage. Dans le cas contraire, procurez-vous une alimentation électrique appropriée avant de poursuivre le dépannage.* {% endhint %} ## Peripheral Device Does Not Work If any peripheral device (PIN pad or smart card reader) does not work properly: * Check the power cord connection to the peripheral device. * Check for proper grounding connections. * Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. * The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See [Connecting Cables](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide/device-setup#connecting-cables). * If the problem persists, contact your local Verifone representative. # KX600 Quick Installation Guide This guide walks you through mounting the KX600 at the service window, routing its cables, and preparing it for first use. Before you begin, confirm you have all devices, cables, and accessories listed below. ## What's in the Box
Cover image

KX600 terminal

With mounting arm and attached cable bundle/files/JRMLfz16e6iuSZuhxtZU

Mounting plate

Wall plate for the terminal mount/spaces/kxOil1YNUno7kCEUA3XZ/files/OKg4YQCvgs4P5ZkRCXAA

Keystone couplers (x2)

In-line couplers for the Ethernet cables/spaces/kxOil1YNUno7kCEUA3XZ/files/2RQNynMU4fyVhGCawVF5

Mounting hardware

Screws, washers, and standoffs/spaces/kxOil1YNUno7kCEUA3XZ/files/pDZq7UvJowq80ktMkNIu
## Quick Setup Guide {% stepper %} {% step %} ### Connecting Cables
The KX600 kiosk unit's rear panel has cables connecting the power supply, network ground and the POS. {% endstep %} {% step %} ### Drill the Cable Opening
Mark the mounting position beside the service window and drill a 2 in. opening through the wall for the cable pass-through. {% endstep %} {% step %} ### Fasten the Mounting Plate to the Wall
Position the mounting plate over the drilled opening and fasten it to the wall with the four screws (x4). {% endstep %} {% step %} ### Secure the KX600 to the Mounting Plate
Mount the KX600 onto the wall-mounted plate and secure it with the standoffs and screws. (TODO: verify the fastening detail against the step artwork.) {% endstep %} {% step %} ### Feed the Cables Through the Wall
Feed the terminal's cable bundle through the wall opening to the inside of the building. {% endstep %} {% step %} ### Set the Terminal Angle
Rotate the terminal on its mount to face the customer. The mount can be set at any angle from 0° to 180°. {% endstep %} {% step %} ### Connect the Cables
Connect the cable bundle inside the building. (TODO: verify the connector list against the step artwork; one connection type is marked x2.) {% endstep %} {% step %} ### Set Up the Indoor Terminal
Route the cables to the indoor point-of-sale terminal. For the indoor terminal installation, see the KX601 guide. {% endstep %} {% step %} ### Verify the Mounting Height
Check that the terminal is mounted 52.6 in. above the ground so the card reader is within easy reach of a driver. {% endstep %} {% endstepper %} ## Full Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [KX600 Installation Guide](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide). For the companion indoor terminal, refer to the KX601 Quick Installation Guide. # Pit Stop/KX605 {% hint style="warning" %} Note: This product is no longer actively supported. {% endhint %} {% columns %} {% column width="25%" %}
Verifone Pit Stop KX600 payment kiosk photo
{% endcolumn %} {% column width="50%" %} {% endcolumn %} {% column width="24.999999999999996%" %} #### Related Products KX600 {% endcolumn %} {% endcolumns %} ***

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*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/093618acdc00ac914ab3bfb946b1ff7a764f27f9" %} [Pit Stop/KX600 Installation Guide](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide) {% endcontent-ref %} {% @verifone-s3/s3-list-files prefix="dwn/info/ins/EN/Kxxx/605/doc501\_005\_en\_a01\_kx605\_quick\_installation\_guide.pdf" preferences="eyJkd24vaW5mby9pbnMvRU4vS3h4eC82MDUvZG9jNTAxXzAwNV9lbl9hMDFfa3g2MDVfcXVpY2tfaW5zdGFsbGF0aW9uX2d1aWRlLnBkZiI6eyJuYW1lIjoiS1g2MDUgUXVpY2sgSW5zdGFsbGF0aW9uIEd1aWRlLnBkZiJ9fQ==" %} {% endcolumn %} {% column width="50.00000000000002%" %} ## Downloads {% @verifone-s3/s3-list-files prefix="dwn/info/eol/kx600" preferences="eyJkd24vaW5mby9lb2wva3g2MDAvZG9jNTAxXzAwMV9lbl9hX2t4NjAwX2t4NjA1X2NlcnRpZmljYXRpb25zX2FuZF9yZWd1bGF0aW9uc18wLnBkZiI6eyJuYW1lIjoiS1g2MDAgS1g2MDUgQ2VydGlmaWNhdGlvbnMgYW5kwqAgUmVndWxhdGlvbnMifX0=" %} {% endcolumn %} {% endcolumns %} *** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # KX605 Quick Installation Guide This guide walks you through mounting the KX605 at the service window, routing its cables, and preparing it for first use. Before you begin, confirm you have all devices, cables, and accessories listed below. ## What's in the Box
Cover image

KX605 terminal

With mounting arm and attached cable bundle/files/Sl9DlolfjC0zjoM8uIOq

Mounting plate

Wall plate for the terminal mount/files/OKg4YQCvgs4P5ZkRCXAA

Keystone couplers (x2)

In-line couplers for the Ethernet cables/files/2RQNynMU4fyVhGCawVF5

Mounting hardware

Screws, washers, and standoffs/files/pDZq7UvJowq80ktMkNIu
## Quick Setup Guide {% stepper %} {% step %} ### Drill the Cable Opening
Mark the mounting position beside the service window and drill a 2 in. opening through the wall for the cable pass-through. {% endstep %} {% step %} ### Fasten the Mounting Plate to the Wall
Position the mounting plate over the drilled opening and fasten it to the wall with the four screws (x4). {% endstep %} {% step %} ### Secure the KX605 to the Mounting Plate
Seat the KX605 on the mounting plate, then lock it in place with the two standoffs and screws, inserting each standoff from above and driving its screw in from below. {% endstep %} {% step %} ### Feed the Cables Through the Wall
Feed the terminal's cable bundle through the wall opening to the inside of the building. {% endstep %} {% step %} ### Set the Terminal Angle
Rotate the terminal on its mount to face the customer. The mount can be set at any angle from 0° to 180°. {% endstep %} {% step %} ### Connect the Cables
Connect the cable bundle inside the building: USB, the two Ethernet cables (x2), power, and the ground (earth) lead. {% endstep %} {% step %} ### Set Up the Indoor Terminal
Route the cables to the indoor point-of-sale terminal. For the indoor terminal installation, see the KX601 guide. {% endstep %} {% step %} ### Verify the Mounting Height
Check that the terminal is mounted 52.6 in. above the ground so the card reader is within easy reach of a driver. {% endstep %} {% endstepper %} ## Full Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [KX605 Installation Guide](/hardware-products/hardware/kiosks/pit-stop-kx600/pit-stop-kx600-installation-guide). For the companion indoor terminal, refer to the KX601 Quick Installation Guide. # K250 Built for flexible self-service with a large touchscreen and configurable kiosk options. {% hint style="warning" %} Note: This product is no longer actively supported. {% endhint %} {% columns %} {% column width="25%" %}
Verifone Victa mobile payment terminal photo
{% endcolumn %} {% column width="50%" %} A secure, touchscreen-enabled self-service kiosk terminal designed for unattended payment acceptance. * 21.5" HD capacitive touchscreen * Intel i5 or i7, or Qualcomm Snapdragon * Windows 10 or Oak OS Android * Supports P200/P400, M400, and M915/M925 payment devices * Optional printer, barcode scanner, and RFID reader {% endcolumn %} {% column width="24.999999999999996%" %} #### Related Products K450 {% endcolumn %} {% endcolumns %} ***

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*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/0f50bc80cf009d822d17d9144e98bf0286a21a6b" %} [K250 Installation Guide](/hardware-products/hardware/kiosks/k250/k250-installation-guide) {% endcontent-ref %} {% @verifone-s3/s3-list-files prefix="dwn/info/ins/EN/Kxxx/250/doc500\_008\_en\_a\_k250\_quick\_installation\_guide.pdf" preferences="eyJkd24vaW5mby9pbnMvRU4vS3h4eC8yNTAvZG9jNTAwXzAwOF9lbl9hX2syNTBfcXVpY2tfaW5zdGFsbGF0aW9uX2d1aWRlLnBkZiI6eyJuYW1lIjoiSzI1MCBRdWljayBJbnN0YWxsYXRpb24gR3VpZGUucGRmIn19" %} {% endcolumn %} {% column width="50.00000000000002%" %} ## Downloads {% @verifone-s3/s3-list-files prefix="dwn/info/eol/k250" preferences="eyJkd24vaW5mby9lb2wvazI1MC9kb2M1MDBfMDA3X2VuX2FfazI1MF9jZXJ0aWZpY2F0aW9uc19hbmRfcmVndWxhdGlvbnNfMC5wZGYiOnsibmFtZSI6IksyNTAgQ2VydGlmaWNhdGlvbnMgYW5kIFJlZ3VsYXRpb25zIn19" %} {% endcolumn %} {% endcolumns %} *** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # K250 Installation Guide This guide is the primary source of information for setting up the K250 device. ## Audience This guide is intended for the users involved in K250 device installation. ## Organization This guide is organized as follows: * [Device Overview](/hardware-products/hardware/kiosks/k250/k250-installation-guide/device-overview) - Provides an overview of the K250 device. * [Specifications](/hardware-products/hardware/kiosks/k250/k250-installation-guide/specifications) - Provides the power requirements and dimensions of the K250 device. * [Device Setup](/hardware-products/hardware/kiosks/k250/k250-installation-guide/device-setup) - Provides instructions on configuring the K250 device. * [Maintenance and Cleaning](/hardware-products/hardware/kiosks/k250/k250-installation-guide/maintenance-and-cleaning) - Explains how to maintain the device. * [Service and Support](/hardware-products/hardware/kiosks/k250/k250-installation-guide/service-and-support) - Furnishes information on contacting local Verifone representatives or service providers, as well as details on ordering accessories or documentation from Verifone. * [Troubleshooting Guidelines](/hardware-products/hardware/kiosks/k250/k250-installation-guide/troubleshooting-guidelines) - Provides guidance for addressing issues that may arise during device installation. ## Related Documentation To learn more about the K250, refer to the following documents associated with the Verifone Part Number (VPNs). | Document | VPN | | ----------------------------------- | ------------- | | K250 Certifications and Regulations | DOC500-007-EN | | K250 Quick Installation Guide | DOC500-008-EN | ## Conventions The following table describes the conventions and provides examples of their use. | Convention | Meaning | Example | | ---------- | ----------------------------------------------------------------------------------- | --------------------------------------------------------------- | | Blue | Text in blue indicates terms that are cross-referenced. | See Conventions. | | NOTE | The bulb icon is used to highlight important information. | If exchanging cables use a Verifone-approved cable. | | CAUTION | The caution symbol indicates possible hardware or software failure or loss of data. | Avoid placing metallic objects at the front of the card reader. | | WARNING | The lightning symbol is used as a warning when bodily injury might occur. | For safety, do not string cables or cords across a walkway. | ***Document Reference: DOC500-006-EN-A, Revision A01 (Verifone Part Number)*** # Device Overview The K250 kiosk is an ultra-slim countertop kiosk solution perfect for flexible customer-ready interfaces. The K250 kiosk can be paired with several Verifone payment devices including the P400 PINpad and M400 multi-lane for seamless ordering and self-checkout. The larger screen size and purpose-built durability is what sets this model apart from mounted tablets, without taking too much counter width. This model is easily installed on existing countertops and takes a minimal amount of counter width. It is apt for Food Self-Ordering, Airport or Transportation Self-Service, Hospitality Check-In and Retail.

Figure 1: K250 unit — Extended and Slim models

## Features and Benefits Following are the features and benefits of the K250 kiosk: ### Ease of Use The following features of the device simplify transactions in various environments: * K250 kiosk is the most modern, slim, and yet fully-featured kiosk currently available. * Highly configurable with multiple options for payment devices and other accessories. * A small, sleek panel below the main display has accessibility to keypads and RFID scanners. # Specifications ## K250 Specifications This chapter lists the power requirements and other specifications of the K250 kiosk. ## Standard Specifications | Specification | Details | | -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Processor | Intel i5 or i7, Qualcomm Snapdragon | | Memory | 8GB or 16GB | | Storage | 128GB or 256GB SSD | | OS | Windows 10, Oak OS Android | | Display |

21.5" High Definition Capacitive Touchscreen (PCAP)
388.62 mm L x 261.62 mm W x 706.12 mm H

| | Input Power | 120 - 240V AC, 50/60 Hz | | Current Rating | 2A | | Accessibility | Storm Interface AudioNav Keypad, ADA compliant, 6-key navigation, audio jack, illuminated | | Cooling | System fan and vented enclosure | | Environment |

Operating temperature: 5°C to 35°C (40°F to 95°F)
Storage temperature: -30°C to 60°C (-20°F to 140°F)
Operating humidity: 20% to 80% (non-condensing)
Storage humidity: 5% to 90% (non-condensing)
Altitude: up to 2000 m (6,500 ft)

| ## Optional Specifications | Option | Details | | --------------- | ---------------------------------------------------------------- | | Payment |

Verifone P200/P400
Verifone M400
Verifone M915/M925

| | Printer | 80 mm receipt printer | | Barcode Scanner | Printed or digital barcodes | | Contactless | RFID reader | ## K250 Extended Specifications Determine exact placement of kiosk to ensure both access (if applicable) doors have space for free range of motion without obstructions. The main door will open 90° from the open to close position.

Figure 3: K250 Extended model specification drawings

## K250 Slim Specifications

Figure 4: K250 Slim model specification drawings

## K250 Pedestal Specifications

Figure 5: K250 Pedestal specification drawings

# Device Setup ## K250 Installation Safety Instructions Do not attempt to install this product until all the instructions and warnings have been read and properly understood. 1. Please check carefully to make sure there are no missing or defective parts — defective parts must never be used. 2. Verifone is not liable or responsible for damage or injury caused by improper installation, improper use, or failure to observe these safety instructions. In such cases, warranty might become void. ### Product Location * When determining location, ensure that all access doors and panels are accessible and have enough room to fully open or remove. Ensure that users can comfortably walk up to and use the kiosk without obstructions. * Do not install the kiosk near electrical or explosive hazards or where there are falling objects else excessive dust and debris be collected on the kiosk. * Do not operate or service the unit unless it is securely mounted to a fixed surface or stable structure. Failure to mount securely can cause injury or damage to the kiosk. ### Product Safety * Only authorized personnel should remove covers or warning labels on the kiosk. * Ensure the product is connected to a grounded electrical outlet. * Do not expose this product to rain or moisture to prevent from fire or shock hazards. * Disconnect the power cord from the AC outlet to fully disconnect the power to the unit. * Do not operate the product in the following conditions: * Damaged cord or plug * The product malfunctions * The product is dropped * The product is damaged ### Floor Mounting — Pedestal Option * Please ensure to install the K250 unit is on a suitable hard, stable floor or surface. * K250 unit must be secured to the surface with provided anchor bolts or other suitable anchors for its intended use. Notify Verifone if you have questions about your floor or mounting hardware. ### Disconnecting the Device * For pluggable equipment, the socket outlet shall be installed near the equipment and shall be easily accessible. * Use team lift principles to lift the kiosk, as the weight of the combined pedestal and cabinet section could be dangerous to maneuver for one person. ### Hazard Limitation * It is recommended to periodically inspect the product and its fixing points to ensure that safety is maintained. ### Field Wiring * Use only a three-wire, grounded NEMA outlet in accordance with the National Electrical Code (NEC). * All field wirings are in accordance with the (NEC) — National Electrical Code. ### LCD (Liquid-Crystal Display) * The response time, brightness, and colors of the K250 unit may be affected by the ambient temperature. * Tiny spots (dark or luminescent) may appear on the display due to the liquid crystal characteristics. * There are variations in brightness and colors on each unit. ### Periodic Inspection Periodically inspect the kiosk for possible tampering. Signs of tampering include: * Wires protruding out of the device. * Foreign objects are inserted into the smart card slot or magnetic stripe slot. * Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side. * Signs of damage to the tamper-evident labels. * A Tamper Warning message on the device display. * If any device is found to have been tampered with, please remove it from the service immediately. Keep it available for potential forensics investigation and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see [Service and Support](/hardware-products/hardware/kiosks/k250/k250-installation-guide/service-and-support). ## Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The kiosk is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. {% stepper %} {% step %} ### Inspect the carton Carefully inspect the shipping carton and its contents for possible tampering or damage. {% endstep %} {% step %} ### Validate the sender Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. {% endstep %} {% step %} ### Remove and inspect the contents Remove and inspect the contents of the shipping carton. The device ships in multiple configurations. The carton may include all or any of the following: * Main Kiosk K250 Slim * Main Kiosk K250 Extended * Hardware Kit * Electrical cover(s) * Your kiosk may have been preconfigured with optional components. Refer to your sales order or agreement for additional components and accessories. {% endstep %} {% step %} ### Remove wrapping and film Remove all plastic wrapping from the device and the components. Remove the clear protective film from the display. {% endstep %} {% step %} ### Inspect for tampering Inspect the terminal for possible tampering; see how to identify signs of tampering in section [Periodic Inspection](#periodic-inspection). {% endstep %} {% step %} ### Save the carton Save the shipping carton and packing material for future repacking or moving of the device. {% endstep %} {% endstepper %} {% hint style="danger" %} Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. *N'utilisez pas un appareil trafiqué ou endommagé. L'appareil est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé, veuillez en informer immédiatement la compagnie maritime et votre fournisseur de services Verifone.* {% endhint %} ## Installing the K250 Kiosk

Figure 2: K250 unit with 5/16-18 bolt detail

### Installing Tools and Materials * Adjustable Wrench * Small Open-End Wrenches * Set of Allen Wrenches, Ball End * Set Hex Wrenches * Small Socket Set * \#1 Phillips Screwdrivers * Cable Ties ### Optional Tools * Needle Nose Pliers * Drill + Associated Attachments * 3/8" Anchor Bolts (Minimum QTY 4) * Anchor Bolt Installation Tools * Lag Bolts ### Stability Verifone recommends that the unit must be securely bolted to the table/floor in accordance with the kiosk mounting instructions contained within this manual. Pedestals must be purchased separately. ### Field Wiring 1. All lines are routed inside the building within a grounded conduit (recommended ½" diameter terminated by a ¾" Romex connector). 2. Only the power cord supplied with the kiosk should be used to power the kiosk. Consult Verifone support before using other cords or extensions. ### Disconnect Device A readily accessible disconnect device shall be incorporated into the building installation wiring. ### Circuit Protection 1. Circuit Type: Branch Circuit Protection 2. Input Voltage: 120 - 240V AC, 50 - 60 Hz 3. Max Current: 2A ### Floor Mounting

Figure 6: Floor mounting base hole pattern

Figure 7: Tabletop mounting hole pattern

## Opening the K250 Extended Kiosk {% stepper %} {% step %} ### Open the rear access door To open the rear access door, use the handle and then open the printer door.

Figure 8: Opening the K250 Extended rear access door

{% endstep %} {% step %} ### Unlock the top portion Once the printer door is open, unlock the top portion of the door using the provided key. {% endstep %} {% step %} ### Remove the extended panel Remove the extended panel by lifting it up and pulling it outwards. {% endstep %} {% step %} ### Disconnect the cables Disconnect the power cord from the power strip and the USB (Universal Serial Bus) from the USB hub. {% endstep %} {% endstepper %}

Figure 8: Opening the K250 Extended rear access door

### Opening K250 Slim Kiosk {% stepper %} {% step %} #### Open the rear access door To open the rear access door, insert the supplied key into the door release lock and fully rotate until the rear door is unlocked. {% endstep %} {% step %} #### Pull the door out Once unlocked, pull the door out to disengage the magnets.

Figure 9: Opening the K250 Slim rear access door

{% hint style="info" %} To completely remove, pull the door out and up. {% endhint %} {% endstep %} {% step %} #### Remove the hex screws Remove (QTY 2) hex screws to gain access to the upper door compartment. {% endstep %} {% endstepper %}

Figure 9: Opening the K250 Slim rear access door

### Turning on PC {% hint style="danger" %} ELECTRICAL HAZARD RISK — Inside the Kiosk contains power wires and electronic devices. Only authorized personnel should open the kiosk. Take necessary precautions when working with electrical equipment. *RISQUE DE RISQUE ÉLECTRIQUE — L'intérieur du kiosque contient des fils d'alimentation et des appareils électroniques. Seul le personnel autorisé doit ouvrir le kiosque. Prenez les précautions nécessaires lorsque vous travaillez avec des équipements électriques.* {% endhint %} {% hint style="info" %} In the event of a power failure, the PC may need to be turned back. {% endhint %} {% stepper %} {% step %} #### Open the rear kiosk door Open the rear kiosk door. {% endstep %} {% step %} #### Turn on the PC Turn on the PC by pushing the button on the front. {% hint style="info" %} PC should be oriented with the exhaust on the fan side (see below). {% endhint %} {% endstep %} {% endstepper %}

Figure 10: PC power button location inside the kiosk

### Turning on Display {% hint style="info" %} Under normal operation conditions, the display should turn on when the PC is turned on. However, in the event of power loss to the kiosk or other failure, the display may not turn on. {% endhint %} {% stepper %} {% step %} #### Open the kiosk door Open the kiosk door. {% endstep %} {% step %} #### Turn on the display Locate the remote and press the power button. {% endstep %} {% endstepper %}

Figure 11: Display remote power button location

## Tabletop Mounting {% hint style="info" %} The kiosk must be mounted and secured directly to the surface of a countertop or table to ensure structural stability. {% endhint %} {% stepper %} {% step %} ### Move the kiosk After the kiosk has been moved to the desired location, open the main kiosk door. {% endstep %} {% step %} ### Use the base dimensional detail Use the kiosk base dimensional detail as a drilling template to accurately locate the mounting points for the bottom of the kiosk base. {% endstep %} {% step %} ### Drill the holes Using a drill, make (QTY 4) 0.5" holes (total) that correspond to the (QTY 4) separate mounting points on the baseplate. {% endstep %} {% step %} ### Secure the kiosk Secure the kiosk in place using the supplied mounting bolts to secure the kiosk to the countertop. {% endstep %} {% endstepper %}

Figure 12: Tabletop mounting anchor bolt placement

## Floor Mounting (Optional) {% hint style="info" %} Pedestal must be used for floor mounting. {% endhint %} {% stepper %} {% step %} ### Prepare for concrete flooring Anchor bolts provided are intended for concrete. Concrete flooring must meet commercial building standards. Verify for your local State building code. {% endstep %} {% step %} ### Mark the floor Mark the floor to correspond with the anchor holes on the kiosk. {% endstep %} {% step %} ### Drill the anchor holes Drill 3/8" anchor bolts holes (4 minimum) to support anchor bolts into the floor, at least 4 to 5" deep. {% endstep %} {% step %} ### Install the anchors Install anchors into the floor and verify that they are tight and have not damaged the floor. {% endstep %} {% step %} ### Secure the kiosk base Lower the kiosk base onto anchor bolts and secure it with washers and nuts. Ensure nuts are properly tightened. {% endstep %} {% endstepper %}

Figure 13: Floor mounting anchor hole pattern

## Swivel Feature {% hint style="info" %} Unit can be installed in various ways for increased use of the built-in swivel feature. {% endhint %} ### Fully Rotational {% stepper %} {% step %} #### Rotate the kiosk Rotate the kiosk to allow anchor bolts to be installed. {% endstep %} {% step %} #### Install the anchor bolts Install (QTY 4) anchor bolts. {% endstep %} {% step %} #### Loosen the thumb screws Loosen (QTY 2) thumb screws. {% endstep %} {% endstepper %} ### Semi-Rotational {% stepper %} {% step %} #### Rotate the kiosk Rotate the kiosk to allow (QTY 4) anchor bolts to be installed. {% endstep %} {% step %} #### Install the anchor bolts Install anchor bolts. {% endstep %} {% step %} #### Loosen the thumb screws Loosen (QTY 2) thumb screws on an as-needed basis. {% endstep %} {% endstepper %} ### Static (No Rotation) {% stepper %} {% step %} #### Install the anchor bolts Install (QTY 4) anchor bolts through both the kiosk and base. {% endstep %} {% endstepper %}

Figure 14: Swivel feature installation modes

## Electrical and Data Wiring Installation ### Power & Data Lines from Wall {% hint style="info" %} Both versions of the kiosk can also have the power and data routed through the access hole at the base (shown below). {% endhint %} {% stepper %} {% step %} #### Move the kiosk After the kiosk has been moved to the desired location, locate the grommet or mouse hole (see below). {% endstep %} {% step %} #### Route the power cable 6-foot NEMA (supplied) cable needs to be routed to the IEC port inside of the kiosk (see below). Plug the other side of the NEMA cable into a local power outlet. {% endstep %} {% step %} #### Turn on the power strip There will be a power strip inside the kiosk that needs to be turned on. {% endstep %} {% step %} #### Route the ethernet cable An ethernet cable needs to be routed from the RJ45 port inside of the kiosk enclosure and connected directly to the PC. {% endstep %} {% step %} #### Manage the cable Manage cable as necessary. {% endstep %} {% step %} #### Power on the PC Power on the PC inside of the kiosk by pressing the power button. (See [Turning on PC](#turning-on-pc)). {% endstep %} {% step %} #### Turn on the display Ensure the display is turned on. If you are not seeing anything on the display, remove the rear cover from behind the display and press the power button on the back of the display (See [Turning on Display](#turning-on-display)). {% endstep %} {% endstepper %}

Figure 15: Electrical and data wiring access points

## Replacing Printer Paper — K250 Extended Kiosk {% stepper %} {% step %} ### Open the component door Open the component door. {% endstep %} {% step %} ### Replace the paper Press the release button on the printer and replace the paper.

Figure 16: Replacing printer paper in the K250 Extended kiosk

{% endstep %} {% endstepper %} # Maintenance and Cleaning ## General Care Your device exemplifies superior design and craftsmanship. The following recommendations are provided to help safeguard your warranty coverage: * Avoid storing the device in hot areas, as elevated temperatures can diminish the lifespan of electronic components, harm batteries, and cause deformation or melting of certain plastics. * Refrain from storing the device in cold areas, as the return to normal temperatures may lead to moisture formation inside the device, potentially damaging electronic circuit boards. * Exercise caution to prevent dropping, knocking, or shaking the device, as rough handling can result in the breakage of internal circuit boards and delicate mechanics. These recommendations are equally applicable to both your device and any accompanying attachments or accessories. If your device is experiencing operational issues, kindly visit the nearest Verifone authorized service provider for maintenance or replacement. ## Cleaning & Sanitizing Guidelines Verifone devices should only be gently cleaned to remove dirt, residue, or debris using a lightly water-damped, clean microfiber cloth. One or two drops of pH-neutral, non-scrubbing soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners. {% hint style="warning" %} Using improper cleaning methods or products may result in functional and/or cosmetic issues that are not covered under warranty. {% endhint %} ### Important Guidelines 1. **Avoid Direct Application:** Never spray, coat, or pour any liquid, sanitizer, or disinfectant directly onto the device. 2. **Caution Against Harsh Chemicals:** Avoid using bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents, as they can degrade plastic and rubber components. 3. **Electrostatic Discharge (ESD) Prevention:** Exercise caution to prevent ESD by refraining from vigorously rubbing with a dry towel or similar actions, as they can cause ESD and trigger a tamper alert. ## Cleaning Instructions 1. Turn off your device. 2. Disconnect it from the power source. 3. Clean it following the instructions and guidelines as mentioned above. Once completely dry, reconnect to power up. # Service and Support The K250 device does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance. For product service and repair information: * **USA** — Verifone Service and Support Group, 1-800-837-4366\ Monday - Friday, 8 A.M. - 8 P.M., Eastern time * **International** — Contact your Verifone representative ## Returning a Device for Service You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only). {% hint style="warning" %} Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories. *Il est conseillé aux clients en dehors des États-Unis de contacter leur Verifone local représentant pour obtenir de l'aide concernant l'entretien, le retour ou le remplacement des appareils Et accessoires.* {% endhint %} {% stepper %} {% step %} ## Get the required device information Get the following information from the printed labels on the back of each K250 device to be returned: * Product ID, including the model and part number. For example, "K250" and "M500-XXX-XXX-XXX". * Serial number (S/N nnn-nnn-nnn) {% endstep %} {% step %} ## Obtain the MRA number(s) Obtain the MRA number(s) by completing one of the following: * Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. * Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M. to 8 P.M., Eastern Time. * Give the MRA representative the information you gathered in Step 1. * Complete the Inquiry Contact Form at . * Address the Subject box to "Verifone MRA Dept." * Reference the model and part number in the Note box. {% endstep %} {% step %} ## Describe the problem(s) Describe the problem(s). {% endstep %} {% step %} ## Provide the return shipping address Provide the shipping address where the repaired or replacement unit must be returned. {% endstep %} {% step %} ## Keep a record of the return information Keep a record of the following items: * Detail the issue(s) with the K250. * Furnish the shipping address for the return of the repaired or replacement unit. * Maintain a record of the following elements: * Assigned MRA number(s). * Verifone serial number linked to the K250 being sent for service or repair (located on the back of the unit). * Shipping documentation, including air bill numbers utilized for shipment tracking. * Model(s) returned (model numbers can be found on the Verifone label on the back of the K250 device). {% endstep %} {% endstepper %} {% hint style="info" %} Each K250 returned to Verifone requires a distinct MRA number to be issued. Even if you are returning multiple terminals of the same model, ensure that a separate MRA number is issued for each unit. {% endhint %} # Troubleshooting Guidelines This chapter compiles common instances of malfunctions that may arise during the operation of your device, along with the corresponding steps to address them. The troubleshooting guidelines outlined in the subsequent sections are incorporated to facilitate the effective installation and configuration of the device. Should you encounter challenges in operating your unit, please refer to these troubleshooting examples. If the issue persists despite following the provided guidelines or if the problem is not covered, kindly reach out to your local Verifone representative for further assistance. {% hint style="info" %} The device is equipped with tamper-evident labels and does not contain any user-serviceable parts. It is crucial not to attempt to disassemble the unit under any circumstances. Only perform adjustments or repairs explicitly outlined in this guide. For any other services, please contact your local Verifone service provider. Utilizing services from unauthorized parties may potentially void any existing warranty. {% endhint %} {% hint style="warning" %} All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches the specified requirements on the back of the unit (refer to [Specifications](/hardware-products/hardware/kiosks/k250/k250-installation-guide/specifications) for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. *Toutes les unités nécessitent l'utilisation d'une alimentation. Utilisez uniquement un bloc d'alimentation fourni par Verifone. L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Assurez-vous que l'alimentation électrique utilisée pour alimenter l'unité correspond aux exigences spécifiées à l'arrière de l'unité (voir Spécifications pour les spécifications détaillées de l'alimentation électrique) avant le dépannage. Dans le cas contraire, procurez-vous une alimentation électrique appropriée avant de poursuivre le dépannage.* {% endhint %} ## Peripheral Device Does Not Work If any peripheral device (PIN pad or smart card reader) does not work properly: * Check the power cord connection to the peripheral device. * Check for proper grounding connections. * Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. * The cable connecting the optional device to the PC port may be defective. Try a different serial cable. * If the problem persists, contact your local Verifone representative. # K250 Quick Installation Guide This guide covers the hardware installation of the K250 in both chassis variants, K250 Extended and K250 Slim: opening the terminal, mounting it on a counter, and connecting the cable. Before you begin, confirm you have all devices, cables, and accessories listed below. ## What's in the Box
ItemDescriptionImageCover image
K250 TerminalTouchscreen terminal with card reader, supplied as either the Extended or the Slim chassis./files/yfS2Zf13RfVe9dzEDTWT
Mounting Bolt5/16"-18 bolt for securing the terminal to the counter./files/1e0GIyVYQ0gdM3OqBqOw
KeyKey for the lock on the side of the stand./files/Q0fILbuzooem24ZPvo6x
## Quick Setup Guide {% stepper %} {% step %} ### Unpack the Terminal Unpack the terminal and confirm the 5/16"-18 mounting bolt and the key are present. The guide covers both chassis variants, K250 Extended and K250 Slim.
{% endstep %} {% step %} ### Open the Terminal Follow the sub-steps for your chassis variant: 2.1 to 2.4 for the K250 Extended, 2.5 and 2.6 for the K250 Slim. {% stepper %} {% step %} #### Release the rear cover (Extended) Push the catch on the rear cover of the K250 Extended upward.
{% endstep %} {% step %} #### Swing the rear cover away (Extended) Swing the rear cover down and away from the base to expose the module inside.
{% endstep %} {% step %} #### Unlock the stand (Extended) Turn the key in the lock on the side of the stand (detail).
{% endstep %} {% step %} #### Lift the rear panel off (Extended) Lift the rear panel upward and take it off the chassis to expose the internal assembly.
{% endstep %} {% step %} #### Unlock the stand (Slim) On the K250 Slim, turn the key in the lock on the side of the stand (detail).
{% endstep %} {% step %} #### Swing the cover away (Slim) Swing the cover away from the stand.
{% endstep %} {% endstepper %} {% endstep %} {% step %} ### Mount the Terminal on the Counter {% stepper %} {% step %} #### Drill the counter Drill the counter to the hole pattern shown, using the sizes and dimensions called out in the artwork (3/8"-4, 10.3 mm and 3.3 mm).
{% endstep %} {% step %} #### Position the terminal and fit the mounting plate Lower the terminal onto the drilled counter, then secure the mounting plate with four screws. The poster draws both sub-steps as a single illustration joined by the transfer arrow.
{% endstep %} {% step %} #### Tighten from beneath the counter Working under the counter, tighten the nut onto the stud (detail).
{% endstep %} {% step %} #### Check the installation The completed counter installation is shown.
{% endstep %} {% endstepper %} {% endstep %} {% step %} ### Connect the Cable (K250 Extended) Connect the power and USB cable to the port at the base of the K250 Extended.
{% endstep %} {% step %} ### Connect the Cable (K250 Slim) Connect the power and USB cable to the port at the base of the K250 Slim. {% endstep %} {% endstepper %}
## Full Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [K250 Installation Guide](/hardware-products/hardware/kiosks/k250/k250-installation-guide) (DOC500-006-EN-A). # K450 Built for flexible self-service with a modular, multi-mount kiosk design. {% hint style="warning" %} Note: This product is no longer actively supported. {% endhint %} {% columns %} {% column width="25%" %}
Verifone Victa mobile payment terminal photo
{% endcolumn %} {% column width="50%" %} * 27" HD capacitive touchscreen (PCAP) * Intel i5/i7 or Qualcomm Snapdragon; Windows, Linux, or Android * Floor-standing (single or dual-sided) or wall-mountable * Supports P200/P400, M400, and M915/M925 payment devices * Optional printer, barcode scanner, and RFID reader {% endcolumn %} {% column width="24.999999999999996%" %} #### Related Products K250 {% endcolumn %} {% endcolumns %} ***

Looking for help? Start here!

*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/a3259400e782f2acae1a89a867c584e0d4178d4c" %} [K450 Installation Guide](/hardware-products/hardware/kiosks/k450/k450-installation-guide) {% endcontent-ref %} {% @verifone-s3/s3-list-files prefix="dwn/info/ins/EN/Kxxx/450/doc500\_011\_en\_a\_k450\_ss\_ds\_quick\_installation\_guide.pdf" preferences="eyJkd24vaW5mby9pbnMvRU4vS3h4eC80NTAvZG9jNTAwXzAxMV9lbl9hX2s0NTBfc3NfZHNfcXVpY2tfaW5zdGFsbGF0aW9uX2d1aWRlLnBkZiI6eyJuYW1lIjoiSzQ1MCBRdWljayBJbnN0YWxsYXRpb24gR3VpZGUucGRmIn19" %} {% @verifone-s3/s3-list-files prefix="dwn/info/ins/EN/Kxxx/450/doc500\_012\_en\_a\_k450\_wm\_quick\_installation\_guide.pdf" preferences="eyJkd24vaW5mby9pbnMvRU4vS3h4eC80NTAvZG9jNTAwXzAxMl9lbl9hX2s0NTBfd21fcXVpY2tfaW5zdGFsbGF0aW9uX2d1aWRlLnBkZiI6eyJuYW1lIjoiSzQ1MCBXYWxsIE1vdW50IFF1aWNrIEluc3RhbGxhdGlvbiBHdWlkZS5wZGYifX0=" %} {% endcolumn %} {% column width="50.00000000000002%" %} ## Downloads {% @verifone-s3/s3-list-files prefix="dwn/info/eol/k450" preferences="eyJkd24vaW5mby9lb2wvazQ1MC9kb2M1MDBfMDEwX2VuX2FfazQ1MF9jZXJ0aWZpY2F0aW9uc19hbmRfcmVndWxhdGlvbnNfdXBkYXRlZF8yOC5hcHJfLjIwMjEucGRmIjp7Im5hbWUiOiJLNDUwIENlcnRpZmljYXRpb25zIGFuZCBSZWd1bGF0aW9ucyJ9fQ==" %} {% endcolumn %} {% endcolumns %} *** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # K450 Installation Guide This guide is the primary source of information for setting up and installing the K450 device. ## Audience This guide describes the unit's features and provides basic information on installing and configuring variants of K450 devices. ## Organization This guide is organized as follows: * [Device Overview](/hardware-products/hardware/kiosks/k450/k450-installation-guide/device-overview) - Provides an overview of the K450 device. * [Specifications](/hardware-products/hardware/kiosks/k450/k450-installation-guide/specifications) - Discusses the power requirements and dimensions of the device. * [Device Setup](/hardware-products/hardware/kiosks/k450/k450-installation-guide/device-setup) - Explains setup and installation of the device, including site selection and connections. * [Maintenance and Cleaning](/hardware-products/hardware/kiosks/k450/k450-installation-guide/maintenance-and-cleaning) - Explains device maintenance. * [Service and Support](/hardware-products/hardware/kiosks/k450/k450-installation-guide/service-and-support) - Provides contact details for service, accessories, and documentation. * [Troubleshooting](/hardware-products/hardware/kiosks/k450/k450-installation-guide/troubleshooting) - Provides guidance if you encounter installation or configuration issues. ## Related Documentation To learn more about the K450, refer to the following set of documents and their associated Verifone Part Numbers (VPNs). | Document | Part Number | | ----------------------------------- | ----------------- | | K450 Certifications and Regulations | VPN DOC500-010-EN | | K450 SS DS Quick Installation Guide | VPN DOC500-011-EN | | K450 WM Quick Installation Guide | VPN DOC500-012-EN | ## Conventions and Acronyms This section describes the conventions and acronyms used in this guide. ### Convention Definitions Various conventions are used to help you quickly identify special formatting. The table below describes these conventions and provides examples of their use. | Convention | Meaning | Example | | ---------- | ------------------------------------------------------------------------------------ | --------------------------------------------------------------- | | Blue | Text in blue indicates terms that are cross referenced. | See Conventions and Acronyms. | | NOTE | The pencil icon is used to highlight important information. | If exchanging cables use a Verifone-approved cable. | | CAUTION | The caution symbol indicates possible hardware or software failure, or loss of data. | Avoid placing metallic objects at the front of the card reader. | | WARNING | The lightning symbol is used as a warning when bodily injury might occur. | For safety, do not string cables or cords across a walkway. | ### Acronym Definitions Various acronyms are used in place of full definition. | Acronym | Definition | | --------- | ------------------------------------ | | CTLS | Contactless | | EMV | Europay, MasterCard and Visa | | IC | Integrated Circuit | | LED | Light-Emitting Diode | | MRA | Merchandise Return Authorization | | NFC | Near Field Communication | | RF | Radio Frequency | | RJ45 | Registered Jack 45 Modular Connector | | Single CI | Single Contactless Interface | | SMA | SubMiniature version A connector | ***Document Reference: DOC500-009-EN-A, Revision A (Verifone Part Number)*** # Device Overview The K450's beautiful design and large 27" screen creates a powerful magnetic customer attraction. Bring your brand to life with rich graphics that are eye-catching and dynamically disrupt traffic patterns. Its modular design can be configured to meet all of your self-service needs across your organization. It can be mounted as a floor standing kiosk with wiring routed through the floor or above the floor, or from the ceiling. It can also be mounted to a wall and is available with or without a receipt printer. And ADA and DDA compliance helps provide great experiences for customers of all needs. Your kiosk may have come preconfigured with additional devices such as a barcode scanner and Verifone payment device. Your K450 easily and securely routes data and power lines, keeping sensitive components securely locked inside an all-metal chassis.

Figure 01: K450 Unit — SS, DS, and WM variants

## Features and Benefits ### Exceptional Ease of Use The following features of the device simplifies transactions in various environments: * K450 device is the most modern, slim and yet fully featured kiosk currently available. * Can be ordered as a single-sided or dual-sided pole mountable; or, as wall mountable. * Highly configurable with multiple options for payment devices and other accessories. * A small, sleek module below the main display has accessibility to keypads and RFID scanners. * An optional larger module supports larger devices such as printers and insert card readers. * Access to internal components is simple and toolless. * Dual-sided units support fully independent operations with support for two PCs, two payment devices and duplicate accessory devices. * Kiosk are packaged with necessary power cords and cables to operate in different countries. * Displays are 27" high definition, capacitive touchscreens for highly detailed, responsive user interfaces. * Supports multiple ethernet lines as well as optional Wi-Fi. * Designed for Verifone payment devices and services for secure transactions. ### Performance and Durability * Powerful processing capabilities including the latest Dell and Lenovo PCs with Intel i5 or i7 processor, solid-state drives, expandable memory options, Wi-Fi and cellular data. * Windows, Linux and Android support available. * Optional external omni-directional Wi-Fi for reliable, long-range wireless connectivity. * Separate ethernet connectivity to payment device and PC. * Certified by UL, CE and NOM for safe and reliable operation. ### Security * Power and data are securely routed through the bottom pole for above or ground wiring or through the top pole for drop-ceiling installations. * Main cabinet is secured with an industrial cam lock along with security key. * Tamper-resistant and anti-vandalism enclosure and components. ### Connectivity * Supports up to six internal USB devices. * Single-sided pole and wall mount units support 2 ethernet connections; dual-sided pole mount unit supports 4 ethernet connections. * Power and ground from facilities main through either the bottom or top poles. * Optional wireless connectivity. # Specifications This chapter lists the power requirements and other specifications of the K450 unit. ## K450 Specifications ### Standard Specifications | Specification | Details | | ------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Processor** | Intel i5 or i7, Qualcomm Snapdragon | | **Memory** | 8GB or 16GB | | **Storage** | 128GB or 256GB SSD | | **OS** | Windows 10, Linux, Chrome OS, Android | | **Display** | 27" High Definition Capacitive Touchscreen (PCAP) | | **Input Power** | 120V - 240V AC, 50/60 Hz | | **Current Rating** | 2A, 4A Dual Sided | | **Accessibility** | Storm Interface AudioNav Keypad, ADA compliant, 6-key navigation, audio jack, illuminated | | **Cooling** | Two system fans and vented enclosure | | **Environment** |

Operating temperature: 5°C to 30°C (40°F to 85°F)
Storage temperature: -30°C to 60°C (-20°F to 140°F)
Operating humidity: 20% to 80% (non-condensing)
Storage humidity: 5% to 90% (non-condensing)
Altitude: up to 2000m (6,500ft)

| ### Optional Specifications | Specification | Details | | ------------------- | ---------------------------------------------------------------- | | **Payment** |

Verifone P200/P400
Verifone M400
Verifone M915/M925

| | **Printer** | 80mm receipt printer | | **Barcode Scanner** | Printed or digital barcodes | | **Contactless** | RFID reader | *** ## Physical Dimensions

Figure 02: K450 SS – Single-Side Pole Mounted (dimensions)

### K450 SS — Single-Side Pole Mounted

Figure 03: K450 DS – Dual-Sided Pole Mount (dimensions)

### K450 DS — Dual-Sided Pole Mount

Figure 04: K450 WM – Wall Mountable (dimensions)

### K450 WM — Wall Mountable # Device Setup This chapter describes the setup procedure for the K450 in the following sections: * K450 Installation Safety Instructions * Inside the Shipping Carton * Installing K450 *** ## K450 Installation Safety Instructions Do not attempt to install this product until all the instructions and warnings have been read and properly understood. 1. Please check carefully to make sure there are no missing or defective parts — defective parts must never be used. 2. Verifone is not liable or responsible for damage or injury caused by improper installation, improper use or failure to observe these safety instructions. In such cases, the warranty may be voided. ### Product Location 1. When determining location, ensure that all access doors and panels are accessible and have enough room to fully open or remove. Ensure that users can comfortably walk up to and use the kiosk without obstructions. 2. Do not install the kiosk near electrical or explosive hazards or where there are falling objects else excessive dust and debris will get collected on the kiosk. 3. Do not operate or service the unit unless it is securely mounted to a fixed surface or stable structure. Failure to mount securely can cause injury or damage to the kiosk. ### Floor Mounting 1. Please ensure to install K450 unit on a suitable, hard, stable floor or surface. 2. K450 unit must be secured to the surface with provided anchor bolts or other suitable anchors for its intended use. Notify Verifone if you have questions about your floor or mounting hardware. ### Wall Mounting 1. Please ensure to install K450 unit on a suitable wall. 2. If you install this product on drywall then it must be securely fixed to a wooden stud, concrete block or any other permanent structure behind the drywall board. Installing on drywall boards alone will not support the weight of K450 equipment. 3. When drilling holes in walls it is essential to avoid contact with electrical cables and water or gas pipes contained within. Use of good quality live wire detector and hidden object locator is recommended. ### Hazard Limitation It is recommended to periodically inspect the product and its fixing points to ensure that safety is maintained. ### LCD The response time, brightness and colors of K450 unit may be affected by the ambient temperature. 1. Tiny spots (dark or luminescent) may appear on the display due to the liquid crystal characteristics. 2. There are variations in brightness and colors on each unit. 3. Cold cathode tubes are incorporated into the LCD display for backlights. Optical properties (brightness, irregular colors, etc.) may change in a low temperature environment or over the time of operation. ### Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering include: * Wires protruding out of the device. * Foreign objects inserted into the smart card slot or magnetic stripe slot. * Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side. * Signs of damage to the tamper-evident labels. * A Tamper Warning message on the device display. * If any device is found to have been tampered with, please remove it from the service immediately. Keep it available for potential forensics investigation and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see [Verifone Service and Support](/hardware-products/hardware/kiosks/k450/k450-installation-guide/service-and-support). *** ## Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. {% stepper %} {% step %} **Carefully inspect the shipping carton and its contents for possible tampering or damage.** {% endstep %} {% step %} **Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.** {% endstep %} {% step %} **Remove and inspect the contents of the shipping carton. The device ships in multiple configurations. The carton may include all or any of the following:** * Main kiosk cabinet with touchscreen door assembly(s). * Single-sided and dual-sided units will additionally contain an attached base pole assembly, two (2) base covers. * Wall mounted units will include a wall mount bracket and mounting hardware. * Hardware Kit. * Electrical cover(s). * Your kiosk may have been preconfigured with optional components. Refer to your sales order or agreement for additional components and accessories. {% endstep %} {% step %} **Remove all plastic wrapping from the device and the components.** {% endstep %} {% step %} **Remove the clear protective film from the display.** {% endstep %} {% step %} **Inspect the terminal for possible tampering; see how to identify signs of tampering in section *****Periodic Inspection*****.** {% endstep %} {% step %} **Save the shipping carton and packing material for future repacking or moving of the device.** {% endstep %} {% endstepper %} {% hint style="danger" %} **WARNING** Do not use a tampered or a damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. {% endhint %}

Figure 05: K450 Unit (unboxed, with shipping carton)

*** ## Installing K450 ### Installing Tools and Materials * Adjustable Wrench * Security Hex Key (Provided) * Small Open-End Wrenches * Set of Allen Wrenches, Ball End * Small Socket Set * Needle Nose Pliers * \#1 and #2 Phillips Screwdrivers * Wire Strippers * Drill, Bit Set, Associated Attachments * 3/8" Anchor Bolts (Minimum QTY 4) * Anchor Bolt Installation Tools * Cable Ties ### Stability Kiosk must be securely bolted to the floor or wall in accordance with mounting instructions contained within this guide. Do not attempt to open or work inside the kiosk unless kiosk has been securely mounted. If needing to operate the kiosk before installation or in a laboratory or other temporary location, an optional stability plate is available. ### Field Wiring 1. All lines are routed inside the building within a grounded conduit (recommended ½" diameter terminated by a ¾" Romex connector). 2. Incoming power lines are type TN-C with three conductors (hot, neutral and ground). 3. All field wiring shall be in accordance with the National Electrical Code (NEC). ### Disconnect Device A readily accessible disconnect device shall be incorporated into the building installation wiring. ### Circuit Protection 1. Circuit Type: Branch Circuit Protection 2. Input Voltage: 120 - 240V AC, 50 - 60 Hz 3. Max Current: 2A - Single-Sided and Wall Mount / 4A - Dual-Sided ### Floor Mounting {% stepper %} {% step %} **Anchor bolts provided are intended for concrete. Concrete flooring must meet commercial building standards. Verify for your local State building code.** 1. Mark the floor corresponding to the anchor slots on the kiosk. 2. Drill 3/8" anchor bolt holes (4 minimum) to support anchor bolts into the floor at least 4"–5" deep. 3. Install anchors into floor and verify that they are tight and have not damaged the floor. 4. Lift kiosk and align slots in base to anchors. Carefully lower the kiosk onto anchor bolts and secure with washers and nuts. Ensure nuts are properly tightened. {% endstep %} {% endstepper %}

Figure 06: Floor mounting anchor bolt layout (top-down diagram)

### Power and Data Lines from Floor {% stepper %} {% step %} **If power and data lines come from the ceiling, skip to next section.** 1. Start routing wires at the pedestal's base. 2. If the wires come up from the floor underneath the base, run the wires through the provided 3.5" x 1.5" cutouts. Run power lines through one cutout and data lines through the other (check labels on base). 3. If the wires run through a conduit above the floor, use the existing routing holes on the sides of the base. Use different holes for power and data lines. {% endstep %} {% step %} {% hint style="warning" %} **CAUTION** There is a divider inside the pedestal pole to separate power and data lines. DO NOT run power and data through the same side. Run two data lines up through the pedestal pole on the data side of the divider. {% endhint %} {% endstep %} {% step %} {% hint style="danger" %} **WARNING** With electrical cover removed, there is exposure to electrical hazards such as bare electrical wire and terminals. Only personnel with proper training and experience should remove electrical cover. {% endhint %}

Figure 07: Power and data line routing from floor through pedestal pole

Wire connections: * Green (Ground) to Ground Nut * Black (Hot) to Black (Hot) * White (Neutral) to White (Neutral) {% endstep %} {% endstepper %}

Figure 08: Base cover installation — screw locations

### Base Cover Installation {% stepper %} {% step %} **Remove screws from base.** {% endstep %} {% step %} **Place covers on base and ensure center tabs interlock.** {% endstep %} {% step %} **Reinsert screws and tighten.** {% endstep %} {% endstepper %}

Figure 09: Top pole installation onto kiosk

### Top Pole Installation Install the top pole onto the top of the kiosk and secure the bolts in place using supplied nut hardware.

Figure 10: Top pole parts — Unistrut Assembly, pipe clamps, escutcheon plate

### Top Pole Parts

Figure 11: Top Pole Extension (assembled)

### Top Pole Extension If ceiling is higher than 10 feet, a Top Pole Extension is required. {% stepper %} {% step %} **Remove Top Pole** DO NOT drill holes near electrical wires. Disconnect power lines from kiosk before installing top pole extension. The top pole extension is attached to the top pole and thread-forming screws. These screws require pre-drilled holes. If the top pole doesn't have pre-drilled holes at the top of the pole, they need to be created. 1. Unpack the top pole extension. It comes assembled with mounting brackets and hardware as shown in Figure 2. {% endstep %} {% step %}

Figure 12: Align Extension with Top Pole

**Connect Power + Data Lines** 2. Align the inside divider plate in the top pole extension with the divider in the top pole with the "POWER ONLY" labels on the same side. Slide the top pole extension onto the top pole until it stops.

Figure 13: Screw hole locations on top pole extension junction

{% endstep %} {% step %} **Secure Top Pole Extension to Ceiling** 3. Attach top pole extension to top pole with included thread-forming screws. Align holes in extension to holes in top pole and secure with screws. 4. Turn the poles over and install screws to remaining side. {% endstep %} {% endstepper %}

Figure 14: Power and data line routing from ceiling through top pole

### Power & Data Lines from Ceiling {% stepper %} {% step %} **If power and data lines come from the ceiling, see previous page.** 1. Start at the top of the top pole. 2. Guide power cables down through the top pole. 3. Remove top cover and connect hot and neutral power lines to terminal block. Connect ground wire to grounding stud. 4. Run two data lines down through the top pole on the data side of the divider. {% endstep %} {% step %} {% hint style="warning" %} **CAUTION** There is a divider inside the top pole to separate power and data lines. DO NOT run power and data through the same side. {% endhint %} {% endstep %} {% step %} {% hint style="danger" %} **WARNING** With electrical cover removed, there is exposure to electrical hazards such as bare electrical wire and terminals. Only personnel with proper training and experience should remove electrical cover. {% endhint %} {% endstep %} {% endstepper %}

Figure 15: Wall mounting bracket diagram with dimensions

### Wall Mounting

Figure 16: Wall mounting ¼-20 hardware detail

Hang the kiosk on the bracket and secure with ¼-20 nuts and washers. ***

Figure 17: Cabinet interior — top view with ¼-20 hardware

## Operation ### Opening Kiosk Open monitor panel by unlocking side of the cabinet and pulling the display forward firmly. {% hint style="danger" %} **WARNING** ELECTRICAL HAZARD RISK — Inside of kiosk contains power wires and electronic devices. Only authorized personnel should open kiosk. Take necessary precautions when working with electrical equipment. {% endhint %}

Figure 18: Cabinet interior — power strip and power button locations

### Removing Cabinet Rear Panel {% stepper %} {% step %} **A rear service panel provides additional access to internal components and wiring. Only authorized personnel should remove panel.** {% endstep %} {% step %} **To remove:** * Open monitor panel. (See Opening Kiosk). * From inside the cabinet, pull the pin on the left of the cabinet. * Lift the rear panel straight up until it stops and then pull the panel straight back. {% endstep %} {% endstepper %}

Figure 19: Cabinet lock photo

### Connecting Data Line to Payment Device {% stepper %} {% step %} **Connect one data line to the dongle of the payment device. Secure extra cable with cable ties.**

Figure 20: Rear panel removal direction arrows

{% hint style="info" %} **NOTE** The payment device hub will be located in the cabinet. Connect the data line to the available network jack on the hub. {% endhint %} {% endstep %} {% step %} **Connect other data line to the network port of the computer. Secure extra cable with cable ties.** {% endstep %} {% endstepper %}

Figure 21: Connecting data line to payment device

### Connecting Devices {% stepper %} {% step %} **Connect power to the touchscreen monitor with its provided power adapter located inside the cabinet.** {% endstep %} {% step %} **Connect power to the computer with its power adapter located inside the cabinet.** {% endstep %} {% step %} **Connect the USB cable from the ADA keypad device to the computer.** {% endstep %} {% step %} **Secure all excess cables with cable ties.** {% endstep %} {% endstepper %}

Figure 22: Connecting data line to computer network port

### Turning on Kiosk {% stepper %} {% step %} **Open monitor panel. (See Opening Kiosk above).** {% endstep %} {% step %} **Turn on power strip using its power button (left image).** {% endstep %} {% step %} **Turn on computer by pushing button on front (right image).** {% endstep %} {% endstepper %}

Figure 23: Connecting devices — Power-Display, Power-PC, USB-Display

### Replacing Printer Paper {% stepper %} {% step %} **Open the component door by pushing the button on the bottom of the printer cabinet.** {% endstep %} {% step %} **Press the release button on the printer to open the printer door.** {% endstep %} {% step %} **Replace paper and close printer door.** {% endstep %} {% step %} **Close component door until lock fully engages.** {% endstep %} {% endstepper %} # Maintenance and Cleaning Your self-serve kiosk is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. * Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics. * Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards. * Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. * Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device. Use a wet soapy cloth to clean the device surfaces. These suggestions apply equally to your contactless device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone-authorized service provider for servicing or replacement. *** ## Additional Safety Information The following is additional information for your safety in using this device. ### Surface Cleaning To clean the device, use a clean cloth slightly damped with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. {% hint style="warning" %} **CAUTION** Do not spray water or chemicals directly on the device. Spray liquids onto a cloth and then apply to kiosk surfaces. {% endhint %} ### Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there is a leak, then do not use this device. # Service and Support Contact your local Verifone representative or service provider for any problems on your terminal. For product service and repair information: * USA — Verifone Service and Support Group, 1-800-Verifone (837-4366) * Monday - Friday, 8 A.M. - 8 P.M., Eastern time * International — Contact your Verifone representative *** ## Returning a Device for Service You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only). {% hint style="info" %} **NOTE** For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement. {% endhint %} {% stepper %} {% step %} ## Get the following information Get the following information from the printed labels at the back of each K450 to be returned: * Product ID, including the model and part number. For example, "K450" and "M500-XXX-XXX-XXX." * Serial number (S/N nnn-nnn-nnn) {% endstep %} {% step %} ## Obtain the MRA number(s) Obtain the MRA number(s) by completing one of the following: * Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. * Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.– 8 P.M., Eastern Time. * Give the MRA representative the information you gathered in Step 1. * Complete the Inquiry Contact Form at . * Address the Subject box to "Verifone MRA Dept." * Reference the model and part number in the Note box. {% hint style="info" %} **NOTE** One MRA number must be issued for each K450 you return to Verifone, even if you are returning several of the same model. {% endhint %} {% endstep %} {% step %} ## Describe the problem(s) Describe the problem(s). {% endstep %} {% step %} ## Provide the shipping address Provide the shipping address where the repaired or replacement unit must be returned. {% endstep %} {% step %} ## Keep a record of the following items Keep a record of the following items: * Assigned MRA number(s). * Verifone serial number assigned to the K450 you are returning for service or repair (device serial numbers are located at the back of the unit.) * Shipping documentation, such as air bill numbers used to trace the shipment. * Model(s) returned (model numbers are located on the Verifone label at the back of the K450). {% endstep %} {% endstepper %} *** ## Accessories and Documentation Verifone produces the following accessories and documentation for the K450. When ordering, please take note of the part number. * Verifone online store: [www.estore.verifone.com](https://www.estore.verifone.com/) * USA — Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time * International — Contact your Verifone representative ### Documentation | Document | Part Number | | ----------------------------------- | ----------------- | | K450 Certifications and Regulations | VPN DOC500-010-EN | | K450 SS DS Quick Installation Guide | VPN DOC500-011-EN | | K450 WM Quick Installation Guide | VPN DOC500-012-EN | # Troubleshooting The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your K450 Kiosk. If you have problems operating your K450 Kiosk, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance. Typical examples of malfunction you may encounter while operating your K450 Kiosk and steps you can take to resolve them are listed. {% hint style="info" %} **NOTE** The K450 Kiosk comes equipped with tamper-evident labels. The K450 contains no user serviceable parts. Do not, under any circumstances, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. {% endhint %} {% hint style="warning" %} **CAUTION** Using an incorrectly rated power source can damage the unit or cause it to malfunction. See [Specifications](/hardware-products/hardware/kiosks/k450/k450-installation-guide/specifications) for power source information. {% endhint %} ## Peripheral Device Does Not Work If any peripheral device (PIN pad or smart card reader) does not work properly: * Check the power cord connection to the peripheral device. * Check for proper grounding connections. * Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. * The cable connecting the optional device to the PC port may be defective. Try a different serial cable. * If the problem persists, contact your local Verifone representative. # K450 Quick Installation Guide This guide covers the hardware installation of the K450: choosing a mounting configuration, routing the cables, and securing the pole to a floor or an overhead surface. Before you begin, confirm you have all devices, cables, and accessories listed below. ## What's in the Box
Cover image

K450 Terminal

Touchscreen terminal with card reader and PIN pad./files/laOMoQRAXinfN3cWR2Ex

Pole and Mounting Bracket

Pole with base plate and the channel rails that carry the terminal./files/lFe0ls7BlEo1gfnWXkDN

Fastener Kit

Bagged anchors, bolts, and washers for the mounting hardware./files/sw5ZRX1XqryaiJ4rtp1I
## Quick Setup Guide {% stepper %} {% step %} ### Choose a Mounting Configuration The K450 can be installed as a Single-Side Pole Mount, a Wall Mount, or a Dual-Sided Pole Mount. For the wall mount, refer to the K450 Wall Mount guide (DOC500-012-EN-A).
{% endstep %} {% step %} ### Remove the Base Cover Screw Remove the retaining screw from the side of the base cover.
{% endstep %} {% step %} ### Separate the Base Cover Lift the two base cover halves away from the base plate to expose the mounting holes and the cable routing.
{% endstep %} {% step %} ### Route the Cables and Bond the Ground Wire Route the power and USB cables up through the pole into the base, then secure the ring terminal of the green protective-earth conductor to the grounding stud (detail). For the conductor assignments and connection details, refer to the K450 Installation Guide (DOC500-009-EN-A).
{% endstep %} {% step %} ### Install the Pole on the Floor Mark and drill the four mounting holes in the floor, using the sizes called out in the artwork (4-5" x 4 and 3/8" x 4) and the 12 mm and 6 mm dimensions shown.
{% stepper %} {% step %} #### Drive the anchors Hammer a 3/8" anchor into each of the four holes.
{% endstep %} {% step %} #### Seat and tighten the base plate Lower the base plate over the anchors and tighten each nut (detail).
{% endstep %} {% step %} #### Refit the base cover Fit the two base cover halves back onto the base plate. {% endstep %} {% step %}
#### Refit the screw and check the installation Refit the retaining screw in the side of the base cover. The completed single-side and dual-sided pole mounts are shown.
{% endstep %} {% endstepper %} {% endstep %} {% step %} ### Install the Pole on an Overhead Surface Assemble the pole with its channel rails for overhead mounting, using the drill size called out in the artwork (4-5" x 4). Drill the four mounting holes in the overhead surface for 3/8" anchors. {% stepper %} {% step %}
{% endstep %} {% step %} #### Drive the anchors upward Hammer a 3/8" anchor up into each of the four holes. {% endstep %} {% step %}
#### Tighten the rails and check the installation Tighten the fasteners securing the channel rails to the overhead surface (detail). The completed single and dual suspended installations are shown. {% endstep %} {% endstepper %} {% endstep %} {% endstepper %}
## Full Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [K450 Installation Guide](/hardware-products/hardware/kiosks/k450/k450-installation-guide) (DOC500-009-EN-A). For wall-mounted installations, refer to the [K450 Wall Mount guide](/hardware-products/hardware/kiosks/k450/k450-wall-mount-quick-installation-guide) (DOC500-012-EN-A). # K450 Wall Mount Quick Installation Guide This guide covers mounting the K450 on a wall: opening the terminal, removing the wall mounting plate, fixing the plate to the wall, and securing the terminal to it. Before you begin, confirm you have all devices, cables, and accessories listed below. ## What's in the Box
Cover image

K450 Terminal

Touchscreen terminal with card reader and PIN pad./files/sJtZCQRh9Ob59kEABbEb

Anchor Bolts

Four 3/8" anchor bolts for fixing the mounting plate to the wall./files/wg0OXF5KWKhaK00GtTKy

Keys

Two keys for the terminal's display lock./files/tyXFLQvQTr4ivukvtpYs
## Quick Setup Guide {% stepper %} {% step %} ### Unpack the Terminal Unpack the terminal and confirm the four 3/8" anchor bolts and the two keys are present. {% endstep %} {% step %}
### Unlock the Display Insert a key into the lock on the side of the terminal and turn it to release the display. {% endstep %} {% step %}
### Open the Display Swing the display panel forward and down to expose the chassis and internal connectors. {% endstep %} {% step %}
### Remove the Wall Mounting Plate Slide the wall mounting plate upward off the back of the chassis and lift it away. {% endstep %} {% step %}
### Drill the Wall Holes Hold the mounting plate against the wall and drill through its four corner holes, using the sizes called out in the artwork (3/8" x 4 and 4-5" x 4). {% endstep %} {% step %}
### Drive the Anchors Hammer a 3/8" anchor into each of the four holes. {% endstep %} {% step %}
### Mount the Terminal and Tighten Fit the chassis onto the wall studs and tighten a nut onto each stud (detail). {% endstep %} {% step %}
### Close the Display Close the display panel against the chassis. The completed wall-mounted installation is shown. {% endstep %} {% endstepper %}
## Full Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [K450 Installation Guide](/hardware-products/hardware/kiosks/k450/k450-installation-guide) (DOC500-009-EN-A). For pole-mounted installations, refer to the [K450 Quick Installation Guide](/hardware-products/hardware/kiosks/k450/k450-quick-installation-guide) (DOC500-011-EN-A). # Victa
ProductDocumentationCover image
Victa Mobile
Handheld Android device for mobile checkout.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/lgOyXeqYBvLkgJgT35hD/files/27yqH58V63FnHxmVBbwK
Victa Mobile Ruggedized
Rugged mobile commerce for demanding environments.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/VU9o7DfZ1sq0FiACoyP5/files/E8cvU5zIKNe6Ap0jT2bI
Victa Lane
Customer-facing payment and engagement device.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/tfBmhMBqT6vqAexRrUyk/files/qZD90aJvcoZlbsOahBMm
Victa Portable
Portable device with printing and scanning.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/izSLJcNCx9J6tBDKRqMe/files/TrTAj8tZ16iLkCNu41Sj
Victa Reader
Mobile card reader for Android and iOS.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/BKdqkmqY3GbTv8OdXZeU/files/Buah6EQlYYLNel5Us4vt

Victa Full Feature Base

Built for mobile and portable devices.

/spaces/kxOil1YNUno7kCEUA3XZ/pages/27WW8RcPXxaueydGNWTV/files/20g9oT7Ce31Zkh9oDfVS
Victa Register
Integrated POS and payment solution.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/o7wLEyANpbehTjClIizh/files/oWjmfzLX2IeyvuJLxDN8
Victa Mini PINpad
Compact PINpad for secure contactless payments.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/jiwlihN68VOJQh9owTpF/files/Wdim22mSU6Ht8Erjhar9
Victa Mini
Compact device for space-constrained checkout.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/ddnIiThftvqeZXNHYo5I/files/qfYwhh7XBwCThkv8czWT
Victa SoftPOS Mobile
Handheld device that runs SoftPOS apps.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/FRghght7PanP1xwPhHkg/files/9EXwUMadHGhUCy5rW5vw
Victa SoftPOS Portable
Portable device that runs SoftPOS apps with receipt printing.		/spaces/kxOil1YNUno7kCEUA3XZ/pages/w1fqgP1aBdrqszyTSYP2/files/ISm2QKC9Sdu2kJPj93mI
\*\*\* # Victa Mobile Personalize the in-store experience with checkout and Android apps – all in the palm of your hand. {% columns %} {% column width="25%" %}
Verifone Victa Mobile payment terminal photo
{% endcolumn %} {% column width="41.666666666666664%" %} Countertop ease with a high-end touch. * 6.7" HD+ Touch Screen * Supports Major NFC/Contactless Schemes * OS (Factory Selectable) * VAOS Android 13 (Ready for 14) * VOS3 * QualComm QCM2290 Quad Core A53\@2GHz * PCI PTS 6.x Approved (Ready for PCI PTS 7.x) {% endcolumn %} {% column width="33.33333333333333%" %} #### Related Products Victa Portable Victa Full Feature Base Victa Mini PINpad Victa Mini Victa SoftPOS Mobile Victa SoftPOS Portable {% endcolumn %} {% endcolumns %} ***

Looking for help? Start here!

*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/pages/CBIP7Nl0GDb8ldg0uRHF" %} [Victa Mobile Installation Guide](/hardware-products/hardware/victa/victa-mobile/victa-mobile-installation-guide) {% endcontent-ref %} {% content-ref url="/pages/bBQrvqTsCI5JYHfNYov0" %} [Victa Mobile Quick Installation Guide](/hardware-products/hardware/victa/victa-mobile/victa-mobile-quick-installation-guide) {% endcontent-ref %} {% endcolumn %} {% column width="50.00000000000002%" %} ## Downloads {% @verifone-s3/s3-list-files prefix="dwn/info/reg/victa/vm" preferences="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" %} {% endcolumn %} {% endcolumns %} *** ## Resources

Verifone Central

Learn about Verifone Central and how to manage merchants and transactions/spaces/dzivQyj8aHN5Kvmx8apX/pages/ujppsiLxcsW0YRyYtVRY

Verifone HQ

Next generation terminal estate management software suite/spaces/EY3R9hvJAT89rYtAGNR3/pages/YAyondtG4MTcLfu1MgOd
*** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # Victa Mobile Installation Guide {% hint style="info" icon="truck-fast" %} Looking for a shorter setup reference? Start with [Quick Installation Guide](/hardware-products/hardware/victa/victa-mobile/victa-mobile-quick-installation-guide). {% endhint %} This guide is the primary source of information for setting up the Victa Mobile device. ### Audience This guide is for users involved in Victa Mobile VM100 installation. ### Guide organization This guide is organized into these sections: * [Device Overview](/hardware-products/hardware/victa/victa-mobile/victa-mobile-installation-guide/device-overview) — Overview of the Victa Mobile device. * [Device Setup](/hardware-products/hardware/victa/victa-mobile/victa-mobile-installation-guide/device-setup) — Instructions for configuring the device. * [Specifications](/hardware-products/hardware/victa/victa-mobile/victa-mobile-installation-guide/specifications) — Power requirements and dimensions. * [Maintenance](/hardware-products/hardware/victa/victa-mobile/victa-mobile-installation-guide/maintenance-and-cleaning) — Care and cleaning guidance. * [Service and Support](/hardware-products/hardware/victa/victa-mobile/victa-mobile-installation-guide/service-and-support) — Contact and service information. * [Accessories and Cables](/hardware-products/hardware/victa/victa-mobile/victa-mobile-installation-guide/accessories-and-cables) — Available accessories and cables. * [Troubleshooting Guidelines](/hardware-products/hardware/victa/victa-mobile/victa-mobile-installation-guide/troubleshooting-guidelines) — Help for common installation issues. ### Related documentation To learn more about the Victa SoftPOS Mobile, refer to the following document associated with the Verifone Part Number (VPN). | Document | VPN | | ----------------------------------------------------------------------------------------------------------------------------- | ---------------- | | [Victa Mobile Quick Installation Guide](/hardware-products/hardware/victa/victa-mobile/victa-mobile-quick-installation-guide) | DOC573-004-ENG-A | | VM100, VM101, VM102 Certifications and Regulations | DOC573-006-EN-A | | VM110, VM111, VM112 Certifications and Regulations | DOC573-019-EN-A | ### Conventions
ConventionMeaningExample
NOTEHighlights important informationIf exchanging cables, use a Verifone-approved cable.
CAUTIONIndicates possible hardware or software failure, or data lossAvoid placing metallic objects at the front of the card reader.
WARNINGIndicates possible bodily injuryDo not run cables across a walkway.
***VPN: DOC573-003-ENG-A, Rev A01.1*** # Device Overview This chapter provides an overview of the Victa Mobile device: Verifone’s Victa Mobile device is a next-generation, all-in-one terminal that is both powerful and fully equipped for a wide range of business needs. This top-of-the-line mobile device is built for exceptional performance, featuring the Verifone Android Operating System (VAOS) and Verifone Operating System 3 (VOS3), available in two versions: countertop and PINpad. Designed for versatility, the Victa Mobile offers wireless IP connectivity, a high-capacity lithium-ion battery, e-receipt options, camera-based barcode scanning, grab-and-go base options, and compatibility with Verifone Ethernet dongles for in-store LAN connectivity. This all-in-one solution is ideal for diverse business environments, from outdoor use to light rain and even extreme temperatures as low as -5°C, all while supporting whole day operation without the need for frequent charging. Whether mounted or handheld, it meets the needs of various business operations. In addition to its core features, the Victa Mobile also supports ECR integration, card payments, barcode scanning, image capture, Wi-Fi, and e-receipt printing. It also provides access to a wide range of Verifone’s cloud-based solutions. Businesses can remotely monitor and update devices via Verifone’s estate management platform. It is also equipped with accessibility features, allowing low-vision and blind customers to securely and independently make payments with Verifone Navigator. The Victa Mobile is highly adaptable, supporting all major payment methods, including magnetic stripe, EMV, NFC/contactless payments, and mobile wallets like Apple Pay, Google Pay, and Samsung Pay. Its vibrant color touchscreen ensures smooth transactions, while the keypad offers secure PIN entry. ### Features and Benefits The Victa Mobile is Verifone's card reader supporting barcode scanning and image capture. It creates an economical solution for merchants looking to expand their payment acceptance options. #### Ease of use * Experience the versatility of a 6.7" High-Definition Multi-Touch Display featuring capacitive touch technology, ensuring easy readability in diverse lighting environments. * Navigate through icon-based applications effortlessly or capture electronic signatures with the responsive touchscreen. * Optimal card reading is guaranteed with the integrated magnetic stripe card reader. * Enhance accessibility for the visually impaired through the inclusion of an audio jack. * Accept a wide range of payments, including mobile wallets and alternative payment methods, making transactions seamless anywhere. * The touch screen facilitates easy menu control and signature capture. * Battery-powered for mobility and portability. * Buzzer for audio confirmation of card transactions. #### Compliance * Complies with PCI PTS v6.x (which includes SRED), EMVCo Contact Level 1, Level 2, EMVCo Contactless L1 as well as all global Contactless payment standards (e.g., PayPass, PayWave, MIFARE, and FeliCa). #### Performance and robustness * Swift transactions are ensured by the robust 64-bit quad-core ARM Cortex-A53 microprocessor, operating at speeds of up to 2 GHz. * Designed with rounded corners and drop-resistant features, capable of withstanding drops from heights of less than 1m onto concrete floors to minimize the risk of breakage. * Equipped with 4 GB RAM and 32 GB eMMC. #### Security features * Implemented with tamper-sensing circuitry to identify unauthorized intrusion attempts, complemented by a diverse range of software-based security features. * Ensuring compliance with global standards for secure payment card transactions. * Ensures robust security measures with support for reliable protocol TLS, effectively preventing fraud and other intrusions. * Provides the flexibility of choosing between Master/Session or DUKPT key-management methods, enhancing security for PIN-based transactions. * Ensures secure and dependable PIN input to accommodate the growing scope of PIN-based transactions. * Complies with PCI PTS v6.x requirements standards, ensuring secure solutions for approval class PED devices. * Adheres to ISO and ANSI standards for PIN encryption, key management, and MAC. * Simplifies and secures key injection through Verifone's Secure Kit key-loading software. * Kensington Lock (K-lock): Victa Mobile supports K-lock for physical security #### Contactless capability * Future-proof your investment with an advanced contactless architecture featuring a single contactless interface (SingleCl), SoftSAMs, and a side-by-side application architecture. * Dedicated tap zone, ensuring optimized performance for contactless transactions. * Capable of accepting a diverse range of contactless payments, including EMV, NFC, MIFARE, and FeliCa alongside facilitating secure PIN-based transactions. #### Communication technology * Bluetooth functionality offers a straightforward, plug-and-play installation for locations requiring short-range wireless capability, with support for Eddystone and iBeacon profiles. * Equipped with dual-band Wi-Fi for enhanced connectivity options. #### Connectivity Options * Multiple connectivity options, including 4G LTE and Wi-Fi, as well as Bluetooth. * Wired connectivity includes USB-C to USB-A. # Device Setup This section outlines the setup procedures for the Victa Mobile device. * [Safety Instructions](#safety-instructions) * [Periodic Inspection](#periodic-inspection) * [Environmental Factors](#environmental-factors) * [PIN Protection Measures](#pin-protection-measures) * [Inside the Shipping Carton ](#inside-the-shipping-carton) * [Inspecting the Features of the Unit](#inspecting-the-unit) * [Battery Management](#battery-management) * [Initial Battery Charging](#initial-battery-charging) * [Battery Life](#battery-life) * [Charging the Battery via Power Pack](#charging-the-battery-via-power-pack) * [Startup and Shutdown](#startup-and-shutdown) * [Connecting the Power Supply](#connecting-power-supply) * [Connecting to a PC](#connecting-to-a-pc) * [Victa Mobile Transactions](#victa-mobile-transactions) * [Victa Mobile Wi-Fi/BT Support](#victa-mobile-wi-fi-bt-support) * [Camera/QR Code Reader](#camera-and-qr-support) ### Safety Instructions 1. Prior to connecting the equipment, thoroughly read and understand all instructions. Do not proceed with the installation until all instructions and warnings have been comprehended. 2. Ensure that there are no missing or defective parts do not use any defective parts. Verifone holds no liability for damage or injury resulting from improper installation, misuse, or failure to adhere to safety instructions, which may void the warranty. 3. Use only attachments recommended by Verifone to avoid the risk of fire, electric shock, or injury. 4. Avoid using the device near water. 5. Do not place the unit on an unstable cart, stand, or table, as it may lead to serious personal injury or damage to the equipment. ### Periodic Inspection 1. Regularly check the product and its mounting points to ensure ongoing safety. 2. Inspect the device **daily** for signs of tampering, including: * Wires protruding from the device * Foreign objects inserted into the smart card slot or magnetic stripe slot * Any abnormalities in the casing beneath the mag stripe slot, such as bumps, or any visibly added mag stripe head from the side * Damage to the tamper-evident labels ### Environmental Factors 1. Avoid using the device in areas with excess heat, dust, humidity, moisture, caustic chemicals, or oils. 2. Keep the device away from direct sunlight and any heat-emitting sources. 3. Choose a customer-convenient location, avoiding dusty, hot, or damp environments. 4. To reduce data errors, select a location free from magnetic interference, maintaining a safe distance from objects generating magnetism. ### PIN Protection Measures Use the following techniques to screen PIN entry during transactions. These methods can be used in combination, though a single method may suffice in some cases: * Position the device to block visual observation of the PIN-entry process. * Angle the device so that PIN spying is difficult. * Position in-store security cameras so that the PIN-entry keypad is not visible. ### Inside the Shipping Carton Upon opening the shipping carton, meticulously examine its contents for any signs of tampering or shipping damage. ### To Unpack the Shipping Carton Unpacking Instructions: 1. Thoroughly examine the shipping carton. 2. Verify the authenticity of the sender by checking the shipping tracking number and other details on the product order paperwork. 3. Unseal the carton box by removing the tape. 4. Lift and extract the inner carton box from the outer carton box once the tape is removed. 5. Unfold the inner carton box. 6. Conduct a detailed inspection of the shipping carton contents. The carton box includes the following components as part of the Victa Mobile product: * Victa Mobile unit * USB-A to USB-C cable * Adapter * SIM/SAM tray ejector pin
1. Remove all the paper wrapping from the device and its components. 2. Peel off the clear protective film from the customer-facing payment display and the branded protective film from the merchant-facing display. 3. Preserve the shipping carton and packking materials for potential future repacking or relocation of the device. {% hint style="danger" %} Do not use a tampered or damaged unit. The device is equipped with tamper-evident labels. If you observe any damage to a label or component, promptly inform both the shipping company and your Verifone service provider. N'utilisez pas un appareil trafiqué ou endo mmagé. L'appareil est équipé d'étiquettes d'inviolabilité. Si vous constatez des domm ages sur une étiquette ou un composant, informez-en rapidement la compagnie maritime et votr e fournisseur de services Verifone. {% endhint %} ### Inspecting the features of the unit Prior to installation, familiarize yourself with the device features.
The Verifone Victa Mobile provides the following features: 1. A colored touch screen display for user interaction. 2. A smart card reader integrated into the front of the device to process smart card-based debit or credit transactions. Refer to the instructions in "Insert" for guidance on smart card usage. 3. A magnetic card reader built into the device, allowing debit or credit card transactions. For proper magnetic swipe card reading, insert the card from the side of the device. Refer to the instructions in "Swipe" for guidance on magnetic card usage. 4. CTLS functionality for contactless payments. Refer to "CTLS" for instructions on conducting contactless transactions. 5. A 3.5 mm audio jack, providing accessibility features for the visually impaired. ### Installing Micro SIM and/or SAM cards To install a SIM (Subscriber Identity Module) and/or SAM (Security Access Module) card in the Victa Mobile device, follow these steps: {% stepper %} {% step %} #### Power off the device. {% endstep %} {% step %} #### Locate the compartment on the side of the device. {% endstep %} {% step %} #### Use the SIM/SAM card tray ejector pin to unlock the compartment by inserting it into the small hole.
{% endstep %} {% step %} #### Open the compartment cover to access the SIM and/or SAM slots. {% endstep %} {% step %} #### Insert or remove the SIM/SAM cards securely. {% endstep %} {% step %} #### Close the compartment until it clicks into place. {% endstep %} {% step %} #### Power on the device to ensure that the cards are recognized.
{% endstep %} {% endstepper %} {% hint style="warning" %} Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. *Observez les précautions standard lors de la manipulation d’appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement . Verifone recommande d' utiliser un bracelet antistatique mis à la terre.* {% endhint %} {% hint style="info" %} VM100 supports eSIM solution. {% endhint %} ### Battery management Effective battery management is crucial for optimizing the performance and the lifespan of your device's battery. Here are some steps for battery management: #### Initial battery charging To perform the initial battery charging for your Victa Mobile device, follow these steps: 1. After unpacking the device, connect the power pack to the unit. 2. Allow the device to charge for eight hours or until fully charged. 3. The battery in the Victa Mobile device is equipped with a safety circuit to safeguard the Li-ion cells from overcharging and over-discharging. If the battery becomes over-discharged, the safety circuit will shut down the battery, and it must be recharged to restore operation. 4. Ensure that you adhere to the recommended charging duration to optimize the battery's performance and longevity. {% hint style="warning" %} Using an incorrectly rated power supply may lead to potential damage to the device or cause it not to function as specified. Before proceeding with troubleshooting, it is crucial to verify that the power supply being used to power the device aligns with the specified requirements detailed on the bottom of the device. For comprehensive power supply specifications, refer to the "Specifications" section. If there is any discrepancy, obtain the appropriately rated power supply before proceeding further with troubleshooting activities. *L'utilisation d'une alimentation électrique mal évaluée peut entraîner des dommages potentiels à l'appareil ou l' empêcher de fonctionner comme spécifié. Avant de procéder au dépannage, il est crucial de vérifier que l'alimentation électrique utilisée pour alimenter l'appare il est conforme aux exigences spécifiées détaillées au bas de l'appareil. Pour co nnaître les spécifications complètes de l'alimentation, reportez-vous à la section « Spécifications ». En cas de divergence, procurez-vous une alimentation électrique appropriée avant de poursuivre les activités de dépannage.* {% endhint %} {% hint style="danger" %} Avoid plugging the power pack into an outdoor outlet. During a transaction, disconnecting the power source by either removing the battery or unplugging the device from a wall power source when the battery charge is very low may result in the loss of transaction data files that have not yet been stored in the device memory. Exercise caution to prevent any unintended loss of transaction data during power-related actions. *Évitez de brancher le bloc d'alimentation sur une prise extéri eure. Au cours d'une transaction, débrancher la source d'alim entation en retirant la batterie ou en débranchant l'appareil d'une source d'alim entation murale lorsque la charge de la batterie est très faible peut entraîner la perte des fichiers de données de transaction qui n'ont pas encore été st ockés dans la mémoire de l'appareil. Faites preuve de prudence pour éviter toute perte involontaire de données de transaction lors d'actions liées à l'alimentation.* {% endhint %} #### Using the battery The Victa Mobile device utilizes a single-cell Li-ion battery with the following features: * The battery incorporates a safety circuit that prevents damage from overcharge, over-discharge, or overheating. * It activates when the battery is left unused in the device for extended periods. * The battery provides power to the security circuit when the Victa Mobile device has no external power source. * Li-ion batteries are not affected by shallow charging. To ensure optimal function, follow these best practices: * Conserve battery power by turning off the Victa Mobile device when not in use. * Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Avoid letting the battery charge fall below 10% for extended periods, as this may permanently diminish battery capacity. * Recharge the battery by connecting the USB-C end of the power pack to the device and plug the other end into a wall outlet. {% hint style="info" %} The Victa Mobile device automatically shuts off when the battery reaches a critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state. {% endhint %} #### LED charging indicators The Victa Mobile device features a simple two-color LED with two energized states: | LED Color | Status | | --------- | ----------------- | | 🔴 Red | Charging | | 🟢 Green | Charging complete | ### Battery life Charging and discharging the Victa Mobile battery repeatedly over hundreds of cycles will contribute to the natural wear and aging of the battery. If you observe significantly reduced operating times, it may indicate the need for a battery replacement. Refer to the ["Service and Support"](/hardware-products/hardware/victa/victa-mobile/victa-mobile-installation-guide/service-and-support) section for ordering information regarding replacement batteries. When it comes to disposal, it is essential to follow proper procedures: * Do not dispose of batteries in fire. * Li-ion batteries must be recycled or disposed of properly. * Do not dispose of Li-ion batteries in municipal waste sites. * Proper disposal of Li-ion batteries is crucial for environmental safety. Check with local recycling programs or electronic waste collection facilities for guidance on the correct disposal of Li-ion batteries in your area. Many communities have specific programs for recycling electronic devices and batteries to prevent environmental harm. ### Replacing the battery If the battery is faulty or not working or any other issues with the battery then it can replaced by the customer by following the below steps: * Open the back cover from both the sides, Figure 3 (a). * Pull up the tab to take out the battery cell, Figure 3 (c). * Remove the existing battery, Figure 3 (d).
{% hint style="info" %} You can order the battery from Verifone Online Store. Refer to Accessories and Cables for Part Number. {% endhint %} ### Charging the Battery via Power Pack To charge the Victa Mobile device using the power pack, follow these steps: 1. Insert the USB-C plug into the USB-C port of the Victa Mobile device. 2. Plug the AC power pack into a wall outlet or a powered surge protector. This procedure ensures a direct connection between the device and the power source, allowing the battery to charge. Always use the recommended and compatible power supply to avoid any potential issues with charging or device performance. To safeguard against potential harm from lightning strikes and electrical surges, contemplate the installation of a power surge protector. {% hint style="info" %} You can order the power pack from Verifone Online Store. Refer to Accessories and Cables for Part Number. {% endhint %} ### Startup and shutdown The startup process for the Victa Mobile device varies based on its power source. When connected to a non-battery power source, the device automatically starts up, irrespective of the battery charge. To manually power up, press, and hold the power key for approximately 2 seconds until the startup screen appears. Once powered on, the device illuminates. {% hint style="info" %} The Verifone copyright screen appears initially, featuring a distinctive copyright display. If the terminal is pre-loaded with an application, it typically launches after the initial Verifone copyright screen and may present its own copyright information. {% endhint %} ### Connecting power supply The Victa Mobile has a power adaptor of input AC 100V-240V/50-60Hz/0.4A and output of DC 5V/2.2A. If you have any inquiries about the appropriate power supply to use, please reach out to your Verifone representative for assistance. To connect the power supply, follow these steps: 1. Identify the power input port on the Victa Mobile. 2. Connect the appropriate power supply cable to the power input port. 3. Connect the other end of the power supply cable to a suitable power source or power adapter. 4. Ensure a secure connection and proper alignment. 5. Power on the Victa Mobile using the designated power switch, if applicable. 6. This ensures the proper power supply connection for the Victa Mobile. {% hint style="warning" %} Using an incorrectly rated power supply can damage the unit or cause it to malfunction. Verifone recommends the PWR572-001-xx-A power pack. See Specifications for power supply information. L’utilisation d’une alimentation élec trique mal évaluée peut endommager l’appareil ou provoquer un dysfonctionn ement. Verifone recommande le bloc d'alimentation PWR572-001-xx-A. Voir Spécifications pour plus d'informations sur l'alimentation électrique {% endhint %}
### Connecting to a PC To establish a connection with a computer, follow these steps for the Victa Mobile device: * Plug the USB-C connector into the corresponding port on the Victa Mobile. * Connect the opposite end of the USB-C plug to the USB-A port on your computer or laptop. This allows you to download applications seamlessly. ### Victa Mobile Transactions {% columns %} {% column %} **Insert**
{% endcolumn %} {% column %} To proceed with an EMV transaction: * Insert the smart card into the reader slot. * Ensure the contacts on the smart card are facing upward. * Insert the card smoothly and continuously until it sits firmly. * Wait for the application to signal a completed transaction before removing the card. * Note that premature card removal may invalidate the transaction. * EMV transactions support both credit and debit card transactions using the specified procedure. {% endcolumn %} {% endcolumns %} {% columns %} {% column %} **Swipe**
{% endcolumn %} {% column %} The device supports both magnetic stripe cards and smart cards. To carry out how to use a magnetic stripe card follow these steps: * Position the card with the magnetic stripe facing backward or downward. * To ensure a proper read, insert the magnetic card from the side of the device. * Swipe the card through the magnetic card reader. * If using a smart card, insert the card and follow the on-screen instructions before removing it. * This process allows for the utilization of both magnetic stripe and smart cards with the device. {% endcolumn %} {% endcolumns %} {% columns %} {% column %} **CTLS**
{% endcolumn %} {% column %} The device supports contactless credit or debit card transactions. To carry out a contactless smart card transaction gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device on the top of the display, above the Contactless Reader icon. {% endcolumn %} {% endcolumns %} ### Victa Mobile Wi-Fi/BT Support The Victa Mobile device is equipped with an integrated WLAN RF (Wireless Local Area Network Radio Frequency) transceiver for Wireless LAN systems featuring advanced power management. Additionally, it includes an integrated radio transceiver for Bluetooth wireless systems. This configuration enables wireless connectivity and communication functionalities for the device. ### Camera and QR support The Victa Mobile device features a primary camera boasting 5MP CMOS autofocus and a bottom camera equipped with 2MP CMOS fixed focus. Additionally, it expands the functionality of countertop devices by incorporating barcode and QR scanning capabilities. Follow these steps to scan successfully: * Open the app that requires barcode or QR code scanning. * Position the scanner or camera over the barcode or QR code. * Align the code within the scanning area and hold the device steady.
# Specifications This chapter provides details on the power requirements, dimensions, and additional specifications of the Victa Mobile device. ### Unit Power Requirement * Input power rating: AC 100V-240V/50-60Hz/0.4A * Output: DC 5V/2.2A * Li-ion rechargeable battery: 5000mAh/3.8V ### Temperature * Operating temperature: -5°C to 45°C (23°F to 113°F) * Storage temperature: -20°C to 60°C (-4°F to 140°F) ### Humidity * Relative humidity: 5% to 90% {% hint style="info" %} If the device is intended for use in environments where the temperature exceeds the specified operating range, integrators must take measures to control ambient conditions, ensuring that the product remains within the designated temperature range. {% endhint %} ### External Dimensions * Length: 196.5 mm * Width: 82.9 mm * Depth: 20 mm ### Weight * Unit weight: 370 g ### Processor * Cortex A53 Quad-core, 2GHz ### Memory * Support SD 3.0 * 4 GB RAM/32 GB ROM ### Magnetic Stripe Card * Triple Track ### Smart Card Reader * Card-conserving plated landing contacts * Synchronous and asynchronous cards ### Integrated Contactless Reader * EMV ### SAM Card * 1 eSIM, 1 SIM/SAM Combo and 1 SAM ### Display * 6.7" (720x1600) HD IPS LCD touchscreen ### Audio * Loudspeaker, Microphone, Buzzer, Earphone Jack ### Security * Complies to PCI PTS v6.x ### Communication * Bluetooth 5.0 (2402-2480 MHz) * WLAN 2.4 GHz (2400-2483.5 MHz) + 5 GHz (5180-5825 MHz), 802.11 a/b/g/n/ac * GNSS support * GPS: 1574.4-1576.4MHz * GLONASS: 1597.5-1605.9MHz * BDS: 1559.1-1563.1MHz * Galileo: 1573.4-1577.5MHz * WAN support * EM SKU: * GSM 850/900/1800/1900 MHz * WCDMA B1/2/4/5/8 * LTE-FDD: B1/2/3/4/5/7/8/10/20/28/66 * LTE-TDD: B38/40/41 * NA SKU: * WCDMA B2/4/5 * LTE-FDD: B2/4/5/7/12/13/14/17/25/26/66/71 * LTE-TDD: B41 ### Camera * Bottom camera - 2 MP (QR/Barcode Scanner) * Front-facing camera - 5MP * LED torch # Maintenance and Cleaning ### General Care To protect your device and preserve warranty coverage, observe the following guidelines: * Avoid storing the device in hot environments. Elevated temperatures shorten component lifespan and can deform plastic parts. * Avoid storing the device in cold environments. Condensation may form when the device returns to normal temperature, potentially damaging circuit boards. * Handle the device with care. Dropping, knocking, or shaking it can break internal circuit boards and delicate mechanical components. If the device experiences operational issues, contact the nearest Verifone-authorized service provider for maintenance or replacement. ### Cleaning & Sanitizing Guidelines Clean the device using a lightly water-dampened, clean microfiber cloth. One or two drops of pH-neutral, non-abrasive liquid soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners. {% hint style="danger" %} **Warning:** Using improper cleaning methods or products may result in functional and/or cosmetic issues that are not covered under warranty. {% endhint %} {% hint style="warning" %} #### Important Guidelines * **Avoid Direct Application**: Never spray, coat, or pour any liquid, sanitizer, or disinfectant directly onto the device. * **Avoid Harsh Chemicals**: Avoid using bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents as they can degrade plastic and rubber components. * **Prevent Electrostatic Discharge (ESD)**: Avoid vigorously rubbing the device with a dry cloth, as this can generate electrostatic discharge and trigger a tamper alert. {% endhint %} ### Cleaning Instructions 1. Power off the device. 2. Disconnect it from the power source. 3. Clean following the guidelines above. 4. Allow the device to dry completely before reconnecting to power. # Service and Support The Victa Mobile device does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance. For product service and repair information, contact your Verifone representative. ### Returning a Device for Service The Victa Mobile device does not contain user-serviceable parts. Before returning any unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. Each unit being returned requires its own individual MRA number, even if multiple units share the same model. {% hint style="warning" %} **Caution:** Customers outside the United States should contact their local Verifone representative for return assistance. The procedure below applies to U.S. customers only. *Les clients résidant hors des États-Unis doivent contacter leur représentant Verifone local pour obtenir de l'aide concernant les retours. La procédure ci-dessous s'applique uniquement aux clients résidant aux États-Unis.* {% endhint %} #### Step 1 - Gather Device Information Locate the printed label on the back of the Victa Mobile and record the following: | Information | Details | | ------------- | ---------------------------------------------------------------- | | Product ID | Model name and part number (e.g., "Victa Mobile", "Mxxx-xxx-xx") | | Terminal ID | PTID xxxxxxxx | | Serial Number | S/N nnn-nnn-nnn | #### Step 2 - Obtain an MRA Number Contact Verifone using one of the following methods: **Phone**: Call 1-800-Verifone (toll-free, U.S. only). Follow the automated prompts and select the MRA option. The MRA department is available Monday–Friday, 8 A.M. to 8 P.M. Eastern Time. Have the device information from Step 1 ready. **Online**: Complete the Inquiry Contact Form at [verifone.com/en/us/contact-us](https://www.verifone.com/en/us/contact-us). Address the Subject field to "Verifone MRA Dept." Reference the model, part number, and serial number in the message body. #### Step 3 - Ship the Device {% stepper %} {% step %} #### Pack the device Pack the unit securely using the original shipping carton and materials where possible. {% endstep %} {% step %} #### MRA Number Write the MRA number clearly on the outside of the carton. {% endstep %} {% step %} #### Describe the issue Describe the fault or problem on a note placed inside the package. {% endstep %} {% step %} #### Add the return address Include the return shipping address where the repaired or replacement unit should be sent. {% endstep %} {% step %} #### Save details Retain the MRA number, serial number, and shipping tracking (air bill) number for your records. {% endstep %} {% endstepper %} # Accessories and Cables Listed below are the accessories, cables, and power supply options for the Victa Mobile. Contact your Verifone sales representative and reference the specific part numbers below. ### Part Numbers | Part | Part Number | Description | | ------------ | --------------- | -------------------- | | Cable | CBL572-002-01-A | USB-C to USB-A Cable | | Battery Pack | BPK573-300-01-A | Battery Pack | | Power Pack | PWR572-001-xx-A | Power Pack | # Troubleshooting Guidelines This chapter compiles common instances of malfunctions that may arise during the operation of your device, along with the corresponding steps to address them. The troubleshooting guidelines outlined in the subsequent sections are incorporated to facilitate the effective installation and configuration of the device. Should you encounter challenges in operating your unit, please refer to these troubleshooting examples. If the issue persists despite following the provided guidelines or if the problem is not covered, kindly reach out to your local Verifone representative for further assistance. {% hint style="info" %} **Note:** The device is equipped with tamper-evident labels and does not contain any user-serviceable parts. It is crucial not to attempt to disassemble the unit under any circumstances. Only perform adjustments or repairs explicitly outlined in this guide. For any other services, please contact your local Verifone service provider. Utilizing services from unauthorized parties may potentially void any existing warranty. {% endhint %} {% hint style="warning" %} **Caution:** All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches the specified requirements on the back of the unit (refer to **Specifications** for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. *Toutes les unités nécessitent l'utilisation d'une alimentation. Utilisez uniquement un bloc d'alimentation fourni par Verifone. L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Assurez-vous que l'alimentation électrique utilisée pour alimenter l'unité correspond aux exigences spécifiées à l'arrière de l'unité (voir Spécifications pour les spécifications détaillées de l'alimentation électrique) avant le dépannage. Dans le cas contraire, procurez-vous une alimentation électrique appropriée avant de poursuivre le dépannage.* {% endhint %} ### Device Does Not Start If the device does not start: * Ensure that the device is plugged in to a dedicated power source. * Check all the cable connections. Also, check if the power cable connector is plugged in properly. * If the problem persists, contact your local Verifone representative for assistance. ### Blank Display When the device display is blank: * If the device display is dark, tap the screen with the stylus or your finger. If the unit is in screen-saver mode, then the screen will turn on when touched. * If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. ### Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. #### Checking Magnetic Card Reader To check the magnetic card reader: * Perform a transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. * Ensure that you are swiping cards properly. * Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. * Contact your local Verifone representative if the problem persists. #### Checking Smart Card Reader To check the smart card reader: * Perform a transaction using several different smart cards to ensure the problem is not a defective card. * Ensure that the card is inserted correctly. * Ensure the SAM cards are properly inserted in the slots and are properly secured. * Contact your local Verifone representative if the problem persists. #### Checking CTLS Reader To check the CTLS reader: * Make sure there are no obstructions between the contactless logo and the card. * Hold the card within 4 cm of the reader surface, above the Contactless Reader icon at the top of the display. * Contact your local Verifone representative if the problem persists. # Victa Mobile Quick Installation Guide ## What's in the Box
Cover image

Victa Mobile device

/files/9aekNlvvuwN9kzYLLHMb

Power brick

varies by country/files/cHloMEt68HmeOpbtaviT

Power cable

/files/OugCF26fJd9sF0IVahDP

SIM/SAM/SD ejector pin

/files/3KZuN1BvEcE5adAwYGFv
## Device Walkthrough ### Front {% columns %} {% column width="50%" %} ![](/files/SXejRBws7dOo61dQCVjM) {% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Front camera {% endstep %} {% step %} #### Lock {% endstep %} {% step %} #### NFC Contactless {% endstep %} {% step %} #### Volume controls {% endstep %} {% step %} #### Power and Navigator button Power ON/OFF: Press and hold the power button for 3 to 5 seconds, then release. {% endstep %} {% step %} #### Display {% endstep %} {% step %} #### Scanning button {% endstep %} {% step %} #### Protective sticker {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} {% columns %} {% column %}
{% endcolumn %} {% column %} {% stepper %} {% step %} #### Charging LED {% endstep %} {% step %} #### Audio jack {% endstep %} {% step %} #### USB-C port {% endstep %} {% step %} #### Scanning button {% endstep %} {% step %} #### SIM/SAM/SD tray {% endstep %} {% step %} #### MSR {% endstep %} {% step %} #### EMV Reader {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ### Rear {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Speaker {% endstep %} {% step %} #### Pogo pins {% endstep %} {% step %} #### Location pins {% endstep %} {% step %} #### Removable battery cover {% endstep %} {% step %} #### Nonslip grip {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} {% columns %} {% column %}
{% endcolumn %} {% column %} {% stepper %} {% step %} ### Aimer LED {% endstep %} {% step %} ### Top Camera {% endstep %} {% step %} ### Flash {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ## Quick Setup Guide {% stepper %} {% step %} ### Open the SIM/SAM/SD tray using an ejector pin
{% endstep %} {% step %} ### Insert or replace SIM/SAM/SD and close the tray
{% endstep %} {% step %} ### Replace the Battery
{% endstep %} {% step %} ### Connect to power
{% endstep %} {% step %} ### Insert Chip Card for Payment
{% endstep %} {% step %} ### Swipe Card for Payment
{% endstep %} {% step %} ### Contactless (Tap) Card for Payment
{% endstep %} {% step %} ### Barcode Scanning with Camera
{% endstep %} {% endstepper %} ## Full Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [Installation Guide.](/hardware-products/hardware/victa/victa-mobile/victa-mobile-installation-guide) ***VPN: DOC573-004-ENG-A, Rev A02.1*** # Victa Mobile Ruggedized {% columns %} {% column width="25%" %}
{% endcolumn %} {% column width="41.666666666666664%" %} * 6.7" display * Bluetooth® 5.0 * Verifone Secure OS, VAOS, Android 13 * Qualcomm SM6225, octa-core 2.4GHz * 8GB RAM / 32GB storage * Battery: 5000mAh * IP67, IK05-rated enclosure {% endcolumn %} {% column width="33.33333333333333%" %} #### Related Products Victa Mobile Victa Portable Victa Full Feature Base Victa SoftPOS Mobile Victa SoftPOS Portable {% endcolumn %} {% endcolumns %} ***

Looking for help? Start here!

*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/31xpnnrhLKvC4LM7XfWX" %} [Victa Mobile Ruggedized Quick Installation Guide](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-quick-installation-guide) {% endcontent-ref %} {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/eca19edb2b556f61cdc4374f1ad395d3f6c05ff0" %} [Victa Mobile Ruggedized Installation Guide](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide) {% endcontent-ref %} {% endcolumn %} {% column width="50.00000000000002%" %} {% endcolumn %} {% endcolumns %} *** ## Resources

Verifone Central

Learn about Verifone Central and how to manage merchants and transactions/spaces/dzivQyj8aHN5Kvmx8apX/pages/ujppsiLxcsW0YRyYtVRY

Verifone HQ

Next generation terminal estate management software suite/spaces/EY3R9hvJAT89rYtAGNR3/pages/YAyondtG4MTcLfu1MgOd
*** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # Victa Mobile Ruggedized Installation Guide This guide is the primary source of information for setting up the Victa Mobile Ruggedized device. ## Audience This guide is intended for the users involved in Victa Mobile Ruggedized device installation. ## Organization This guide is organized as follows: * [Device Overview](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/device-overview) - Provides an overview of the Victa Mobile Ruggedized device. * [Device Setup](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/device-setup) - Provides instructions on configuring the Victa Mobile Ruggedized device. * [Specifications](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/specifications) - Provides the power requirements and dimensions of the Victa Mobile Ruggedized device. * [Maintenance and Cleaning](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/maintenance-and-cleaning) - Explains how to maintain the device. * [Service and Support](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/service-and-support) - Furnishes information on contacting local Verifone representatives or service providers, as well as details on ordering accessories or documentation from Verifone. * [Accessories and Cables](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/accessories-and-cables) - Provides the range of accessories and cables with corresponding part numbers. * [Troubleshooting Guidelines](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/troubleshooting-guidelines) - Provides guidance for addressing issues that may arise during device installation. ## Related Documentation To learn more about the Victa Mobile Ruggedized, refer to the following document associated with the Verifone Part Number (VPN). | Document | Verifone Part Number | | -------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------- | | [Victa Mobile Ruggedized Quick Installation Guide](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-quick-installation-guide) | DOC573-040-ENG-A | | VM110-R, VM111-R, VM112-R Certifications and Regulations | DOC573-028-EN-A | ## Conventions The following table describes the conventions and provides examples of their use. | Convention | Meaning | Example | | ----------- | ----------------------------------------------------------------------------------- | --------------------------------------------------------------- | | **NOTE** | The bulb icon is used to highlight important information. | If exchanging cables use a Verifone-approved cable. | | **CAUTION** | The caution symbol indicates possible hardware or software failure or loss of data. | Avoid placing metallic objects at the front of the card reader. | | **WARNING** | The lightning symbol is used as a warning when a bodily injury might occur. | For safety, do not string cables or cords across a walkway. | ***VPN: DOC573-039-ENG-A, Rev A00.1*** # Device Overview Verifone's Victa Mobile Ruggedized device is a next-generation, all-in-one terminal that is both powerful and fully equipped for a wide range of business needs. This top-of-the-line mobile device is built for exceptional performance, featuring the Verifone Android Operating System (VAOS) and Verifone Operating System 3 (VOS3), available in two versions: countertop and PINpad. Designed for versatility, the Victa Mobile Ruggedized offers wireless IP connectivity, a high-capacity lithium-ion battery, e-receipt options, camera-based barcode scanning, grab-and-go base options, and compatibility with Verifone Ethernet dongles for in-store LAN connectivity. This all-in-one solution is ideal for diverse business environments, from outdoor use to light rain and even extreme temperatures as low as -5°C, all while supporting whole day operation without the need for frequent charging. Whether mounted or handheld, it meets the needs of various business operations. In addition to its core features, the Victa Mobile Ruggedized also supports ECR integration, card payments, barcode scanning, image capture, Wi-Fi, and e-receipt printing. It also provides access to a wide range of Verifone's cloud-based solutions. Businesses can remotely monitor and update devices via Verifone's estate management platform. It is also equipped with accessibility features, allowing low-vision and blind customers to securely and independently make payments with Verifone Navigator. The Victa Mobile Ruggedized is highly adaptable, supporting all major payment methods, including magnetic stripe, EMV, NFC/contactless payments, and mobile wallets like Apple Pay, Google pay, and Samsung Pay. Its vibrant color touchscreen ensures smooth transactions, while the keypad offers secure PIN entry. ## Features and Benefits The Victa Mobile Ruggedized is Verifone's card reader supporting barcode scanning and image capture. It creates an economical solution for merchants who are looking to expand their payment acceptance options. ### Ease of Use * Experience the versatility of a 6.7" High-Definition Multi-Touch Display featuring capacitive touch technology, ensuring easy readability in diverse lighting environments. * Navigate through icon-based applications effortlessly or capture electronic signatures with the responsive touchscreen. * Optimal card reading is guaranteed with the integrated magnetic stripe card reader. * Enhance accessibility for the visually impaired through the inclusion of an audio jack. * Accept a wide range of payments, including mobile wallets and alternative payment methods, making transactions seamless anywhere. * The touch screen facilitates easy menu control and signature capture. * Battery-powered for mobility and portability. * Buzzer for audio confirmation of card transactions. ### Compliance * Complies with PCI PTS v6.x (which includes SRED), EMVCo Contact Level 1, Level 2, EMVCo Contactless L1 as well as all global Contactless payment standards (e.g., PayPass, PayWave, MIFARE, and FeliCa). ### Performance and Robustness * Swift transactions are ensured by the robust 64-bit quad-core ARM Cortex-A53 microprocessor, operating at speeds of up to 2 GHz. * Designed with rounded corners and drop-resistant features, capable of withstanding drops from heights of less than 1m onto concrete floors to minimize the risk of breakage. * Equipped with 4 GB/6 GB RAM and 32 GB eMMC. * Designed for rugged use, the device features IP67 ingress protection, IK05 impact resistance, outdoor temperature support, and increased drop height durability for dependable operation in harsh conditions. ### Security Features * Implemented with tamper-sensing circuitry to identify unauthorized intrusion attempts, complemented by a diverse range of software-based security features. * Ensuring compliance with global standards for secure payment card transactions. * Ensures robust security measures with support for reliable protocol TLS, effectively preventing fraud and other intrusions. * Provides the flexibility of choosing between Master/Session or DUKPT key-management methods, enhancing security for PIN-based transactions. * Ensures secure and dependable PIN input to accommodate the growing scope of PIN-based transactions. * Complies with PCI PTS v6.x requirements standards, ensuring secure solutions for approval class PED devices. * Adheres to ISO and ANSI standards for PIN encryption, key management, and MAC. * Simplifies and secures key injection through Verifone's Secure Kit key-loading software. * Lock: Victa Mobile Ruggedized supports lock for physical security. ## Contactless Capability * Future-proof your investment with an advanced contactless architecture featuring a single contactless interface (SingleCl), SoftSAMs, and a side-by-side application architecture. * Dedicated tap zone, ensuring optimized performance for contactless transactions. * Capable of accepting a diverse range of contactless payments, including EMV, NFC, MIFARE, and FeliCa alongside facilitating secure PIN-based transactions. ## Communication Technology * Bluetooth functionality offers a straightforward, plug-and-play installation for locations requiring short-range wireless capability, with support for Eddystone and iBeacon profiles. * Equipped with dual-band Wi-Fi for enhanced connectivity options. ## Connectivity Options * Multiple connectivity options, including 4G LTE and Wi-Fi, as well as Bluetooth. * Wired connectivity includes USB-C to USB-A. # Device Setup This section outlines the setup procedures for the Victa Mobile Ruggedized device. * [Environmental and Safety Guidelines](#environmental-and-safety-guidelines) * [Periodic Inspection](#periodic-inspection) * [PIN Protection Measures](#pin-protection-measures) * [Inside the Shipping Carton](#inside-the-shipping-carton) * [Inspecting the Features of the Unit](#inspecting-the-features-of-the-unit) * [Installing Micro SD/SAM/SIM Cards](#installing-micro-sd-sam-simcards) * [Battery Management](#battery-management) * [Charging the Battery via Power Pack](#charging-the-battery-via-power-pack) * [Connecting the Power Supply](#connecting-the-power-supply) * [Connecting to a PC](#connecting-to-a-pc) * [Victa Mobile Ruggedized Transactions](#victa-mobile-ruggedized-transactions) * [Victa Mobile Ruggedized Wi-Fi/BT Support](#victa-mobile-ruggedized-wi-fi-bt-support) * [Camera/QR Code Reader](#camera-qr-code-reader) ## Environmental and Safety Guidelines Follow these guidelines to ensure safe installation and reliable operation of the device: * Install the device in a clean, dry, customer-accessible location. Keep it away from excessive heat, dust, humidity, moisture, chemicals, oils, and magnetic interference. * Avoid direct sunlight, heat-emitting equipment, and unstable surfaces. These can damage equipment or cause injury. * Keep the device away from water. Do not place it on unstable carts, stands, or tables. * Read and understand all safety instructions before installation. Do not proceed if instructions or warnings are unclear. * Do not install or operate the device if components are missing or damaged. Improper installation or misuse can cause damage, injury, or warranty invalidation. * Use only Verifone-approved accessories and power supplies. This minimizes fire, electric shock, and injury. ## Periodic Inspection Periodically inspect the device for signs of tampering. Check for the following: * Wires protruding from the device. * Foreign objects inserted into the smart card reader or magnetic stripe reader. * Unusual bulges below the magnetic stripe reader. * An additional magnetic stripe read head visible from the side. * Damaged or missing tamper-evident labels. * A **Tamper Warning** message displayed on the screen. {% hint style="warning" %} If tampering is suspected, immediately remove the device from service. Preserve the device for a potential forensic investigation and notify your organization's security officer and your local Verifone representative. *En cas de suspicion de falsification, retirez immédiatement l'appareil du service. Conservez l'appareil en vue d'une éventuelle expertise médico-légale et informez le responsable de la sécurité de votre organisation ainsi que votre représentant local Verifone.* {% endhint %} ## PIN Protection Measures To help protect cardholder PIN confidentiality during PIN entry: * Position the device to prevent unauthorized observation during PIN entry. * Adjust the device angle to reduce shoulder-surfing risks. * Ensure in-store security cameras are positioned so that the PIN-entry keypad is not visible. ## Inside the Shipping Carton Open the shipping carton and carefully inspect the contents for signs of tampering or shipping damage. A tampered or damaged device may not function correctly or may operate in an insecure manner. ### Unpacking the Shipping Carton {% stepper %} {% step %} #### Inspect the shipping carton Examine the shipping carton for any visible signs of damage or tampering. {% endstep %} {% step %} #### Verify the shipment Confirm the authenticity of the shipment by verifying the tracking number and order details against the purchase documentation. {% endstep %} {% step %} #### Open the carton box Carefully unseal and open the shipping carton. {% endstep %} {% step %} #### Inspect the contents Verify that all components are present and undamaged. The shipping carton includes: * Victa Mobile Ruggedized * USB-A to USB-C cable * Adapter * SIM/SAM tray ejector pin
{% endstep %} {% step %} #### Remove the packaging Remove all protective packaging from the device and its accessories. {% endstep %} {% step %} #### Remove the protective film Peel off the protective film from the device display. {% endstep %} {% step %} #### Retain the packaging Keep the shipping carton and packing materials for future transportation, storage, or servicing of the device. {% endstep %} {% endstepper %} {% hint style="danger" %} Do not install or operate a tampered or damaged device. The Victa Lane is equipped with tamper-evident labels. If any label or component appears damaged or altered, immediately notify both the shipping carrier and your Verifone service representative. *N'installez pas et n'utilisez pas un appareil altéré ou endommagé. Le Victa Lane est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé ou altéré, informez-en immédiatement le transporteur ainsi que votre représentant du service Verifone.* {% endhint %} ## Inspecting the Features of the Unit Prior to proceeding with the installation process, familiarize yourself with the features of the device. The Verifone Victa Mobile Ruggedized device provides the following features: 1. A colored touch screen display for user interaction. 2. A smart card reader integrated into the front of the device to process smart card-based debit or credit transactions. Refer to the instructions in "Insert" for guidance on smart card usage. 3. A magnetic card reader built into the device, allowing debit or credit card transactions. For proper magnetic swipe card reading, insert the card from the side of the device. Refer to the instructions in "Swipe" for guidance on magnetic card usage. 4. CTLS functionality for contactless payments. Refer to "CTLS" for instructions on conducting contactless transactions. 5. A 3.5 mm audio jack, providing accessibility features for the visually impaired.
### Installing PSAM1/SIM/PSAM2/Micro SD Cards {% stepper %} {% step %} #### Power off the device Power off the Victa mobile ruggedized device. {% endstep %} {% step %} #### Locate the compartment Locate the compartment on the side of the device. {% endstep %} {% step %} #### Unlock the compartment Use the PSAM1/SIM/PSAM2/Micro SD card tray ejector pin to unlock the compartment by inserting it into the small hole. {% endstep %} {% step %} #### Open the compartment cover Open the compartment cover to access the PSAM1/SIM/PSAM2/Micro SD slots. {% endstep %} {% step %} #### Insert or remove the cards Insert or remove the PSAM1/SIM/PSAM2/Micro SD cards as required, ensuring they are fully seated. {% endstep %} {% step %} #### Close the compartment Close the compartment cover until it clicks into place. {% endstep %} {% step %} #### Power on the device Power on the device and verify that the installed cards are detected.
{% endstep %} {% endstepper %} {% hint style="warning" %} Observe standard electrostatic discharge (ESD) precautions when handling the device. Electrostatic discharge can damage electronic components. Verifone recommends using a grounded anti-static wrist strap during installation. *Respectez les précautions standard relatives aux décharges électrostatiques (ESD) lors de la manipulation de l'appareil. Les décharges électrostatiques peuvent endommager les composants électroniques. Verifone recommande l'utilisation d'un bracelet antistatique relié à la terre lors de l'installation.* {% endhint %} {% hint style="info" %} VM110-R supports eSIM solution. {% endhint %} ## Battery Management Effective battery management is crucial for optimizing the performance and\ the lifespan of your device's battery. Here are some steps for battery management. ### Initial Battery Charging {% stepper %} {% step %} #### Connect the power pack After unpacking the device, connect the power pack to the unit. {% endstep %} {% step %} #### Charge the device Allow the device to charge for eight hours or until fully charged. {% endstep %} {% step %} #### Restore an over-discharged battery The battery in the Victa Mobile Ruggedized device is equipped with a safety circuit to safeguard the Li-ion cells from overcharging and over-discharging. If the battery becomes over-discharged, the safety circuit will shut down the battery, and it must be recharged to restore operation. {% endstep %} {% step %} #### Follow the recommended charging duration Ensure that you adhere to the recommended charging duration to optimize the battery's performance and longevity. {% endstep %} {% endstepper %} {% hint style="warning" %} Using an incorrectly rated power supply may lead to potential damage to the device or cause it not to function as specified. Before proceeding with troubleshooting, it is crucial to verify that the power supply being used to power the device aligns with the specified requirements detailed on the bottom of the device. For comprehensive power supply specifications, refer to the "[Specifications](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/specifications)" section. If there is any discrepancy, obtain the appropriately rated power supply before proceeding further with troubleshooting activities. *L'utilisation d'une alimentation électrique mal évaluée peut entraîner des dommages potentiels à l'appareil ou l'empêcher de fonctionner comme spécifié. Avant de procéder au dépannage, il est crucial de vérifier que l'alimentation électrique utilisée pour alimenter l'appareil est conforme aux exigences spécifiées détaillées au bas de l'appareil. Pour connaître les spécifications complètes de l'alimentation, reportez-vous à la section « Spécifications ». En cas de divergence, procurez-vous une alimentation électrique appropriée avant de poursuivre les activités de dépannage.* {% endhint %} {% hint style="danger" %} Avoid plugging the power pack into an outdoor outlet. During a transaction, disconnecting the power source by either removing the battery or unplugging the device from a wall power source when the battery charge is very low may result in the loss of transaction data files that have not yet been stored in the device memory. Exercise caution to prevent any unintended loss of transaction data during power-related actions. *Évitez de brancher le bloc d'alimentation sur une prise extérieure. Au cours d'une transaction, débrancher la source d'alimentation en retirant la batterie ou en débranchant l'appareil d'une source d'alimentation murale lorsque la charge de la batterie est très faible peut entraîner la perte des fichiers de données de transaction qui n'ont pas encore été stockés dans la mémoire de l’appareil. Faites preuve de prudence pour éviter toute perte involontaire de données de transaction lors d’actions liées à l’alimentation.* {% endhint %} ### Using the Battery The Victa Mobile Ruggedized device utilizes a single-cell Li-ion battery with the following features: * The battery incorporates a safety circuit that prevents damage from overcharge, over-discharge, or overheating. * It activates when the battery is left unused in the device for extended periods. * The battery provides power to the security circuit when the Victa Mobile Ruggedized device has no external power source. * Li-ion batteries are not affected by shallow charging. To ensure optimal function, follow these best practices: * Conserve battery power by turning off the Victa Mobile Ruggedized device when not in use. * Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Avoid letting the battery charge fall below 10% for extended periods, as this may permanently diminish battery capacity. * Recharge the battery by connecting the USB-C end of the power pack to the device and plug the other end into a wall outlet. {% hint style="info" %} The Victa Mobile Ruggedized device automatically shuts off when the battery reaches a critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state. {% endhint %} The Victa Mobile Ruggedized device features a simple two-color LED with two energized states: * Red: Charging * Green: Charging complete ### Battery Life Charging and discharging the Victa Mobile Ruggedized battery repeatedly over hundreds of cycles will contribute to the natural wear and aging of the battery. If you observe significantly reduced operating times, it may indicate the need for a battery replacement. Refer to the [Service and Support](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/service-and-support) section for ordering information regarding replacement batteries. When it comes to disposal, it is essential to follow proper procedures: * Do not dispose of batteries in fire. * Li-ion batteries must be recycled or disposed of properly. * Do not dispose of Li-ion batteries in municipal waste sites. * Proper disposal of Li-ion batteries is crucial for environmental safety. Check with local recycling programs or electronic waste collection facilities for guidance on the correct disposal of Li-ion batteries in your area. Many communities have specific programs for recycling electronic devices and batteries to prevent environmental harm. ### Replacing the Battery If the battery is faulty or not working, or if there are any other issues with the battery, then it can be replaced by the customer by following the steps below: * Loosen the screws and remove the hand strap. * Push the latch to unlock. * Open the battery cover by pressing both sides and lifting it upward. * Pull up the tab to lift and remove the battery cell. * Replace the battery cell, ensuring it is properly seated in the battery compartment. * Close the battery cover.
{% hint style="info" %} You can order the battery from Verifone Online Store. Refer to [Accessories and Cables](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/accessories-and-cables) for Part Number. {% endhint %} ## Charging the Battery via Power Pack {% stepper %} {% step %} ### Connect the USB-C plug Insert the USB-C plug into the USB-C port of the Victa Mobile Ruggedized device. {% endstep %} {% step %} ### Connect the AC power pack Plug the AC power pack into a wall outlet or a powered surge protector.
{% endstep %} {% endstepper %} This procedure ensures a direct connection between the device and the power source, allowing the battery to charge. Always use the recommended and compatible power supply to avoid any potential issues with charging or device performance. To safeguard against potential harm from lightning strikes and electrical surges, contemplate the installation of a power surge protector. {% hint style="info" %} You can order the power pack from Verifone Online Store. Refer to [Accessories and Cables](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/accessories-and-cables) for Part Number. {% endhint %} ### Startup and Shutdown The startup process for the Victa Mobile Ruggedized device varies based on its power source. When connected to a non-battery power source, the device automatically starts up, irrespective of the battery charge. To manually power up, press, and hold the power key for approximately 3 to 5 seconds until the startup screen appears. Once powered on, the device illuminates. {% hint style="info" %} The Verifone copyright screen appears initially, featuring a distinctive copyright display. If the terminal is pre-loaded with an application, it typically launches after the initial Verifone copyright screen and may present its own copyright information. {% endhint %} ## Connecting the Power Supply The Victa Mobile Ruggedized has a power adaptor of input AC 100V-240V/50-60Hz/0.4A and output of DC 5V/2.2A. If you have any inquiries about the appropriate power supply to use, please reach out to your Verifone representative for assistance. {% stepper %} {% step %} ### Identify the power input port Identify the power input port on the Victa Mobile Ruggedized. {% endstep %} {% step %} ### Connect the power supply cable Connect the appropriate power supply cable to the power input port. {% endstep %} {% step %} ### Connect to a power source Connect the other end of the power supply cable to a suitable power source or power adapter. {% endstep %} {% step %} ### Verify the connection Ensure a secure connection and proper alignment. {% endstep %} {% step %} ### Power on the device Power on the Victa Mobile Ruggedized using the designated power switch, if applicable. {% endstep %} {% step %} ### Confirm the connection This ensures the proper power supply connection for the Victa Mobile Ruggedized. {% endstep %} {% step %}
{% endstep %} {% endstepper %} {% hint style="warning" %} Using an incorrectly rated power supply can damage the unit or cause it to malfunction. Verifone recommends the PWR572-001-xx-A power pack. See [Specifications](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/specifications) for power supply information. *L'utilisation d'une alimentation électrique mal évaluée peut endommager l'appareil ou provoquer un dysfonctionnement. Verifone recommande le bloc d'alimentation PWR572-001-xx-A. Voir Spécifications pour plus d'informations sur l'alimentation électrique.* {% endhint %} ## Connecting to a PC To establish a connection with a computer, follow these steps for the Victa Mobile Ruggedized device: * Plug the USB-C connector into the corresponding port on the Victa Mobile Ruggedized. * Connect the opposite end of the USB-C plug to the USB-A port on your computer or laptop. This allows you to download applications seamlessly. ## Victa Mobile Ruggedized Transactions | Transaction Type | Victa Mobile Ruggedized Device | | -------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | |

Insert

|

To proceed with an EMV transaction:
• Insert the smart card into the reader slot.
• Ensure the contacts on the smart card are facing upward.
• Insert the card smoothly and continuously until it sits firmly.
• Wait for the application to signal a completed transaction before removing the card.
• Note that premature card removal may invalidate the transaction.
• EMV transactions support both credit and debit card transactions using the specified procedure.

| |

Swipe

|

The device supports both magnetic stripe cards and smart cards. To carry out how to use a magnetic stripe card follow these steps:
• Position the card with the magnetic stripe facing backward or downward.
• To ensure a proper read, insert the magnetic card from the side of the device.
• Swipe the card through the magnetic card reader.
• If using a smart card, insert the card and follow the on-screen instructions before removing it.
• This process allows for the utilization of both magnetic stripe and smart cards with the device.

| |

CTLS

|

The device supports contactless credit or debit card transactions.

To carry out a contactless smart card transaction, gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device on the top of the display, above the Contactless Reader icon.

| ## Victa Mobile Ruggedized Wi-Fi/BT Support The Victa Mobile Ruggedized device is equipped with an integrated WLAN RF (Wireless Local Area Network Radio Frequency) transceiver for Wireless LAN systems featuring advanced power management. Additionally, it includes an integrated radio transceiver for Bluetooth wireless systems. This configuration enables wireless connectivity and communication functionalities for the device. ## Camera and QR Code Reader The Victa Mobile Ruggedized device features a primary camera boasting 5MP CMOS autofocus and a bottom camera equipped with 2MP CMOS fixed focus. Additionally, it expands the functionality of countertop devices by incorporating barcode and QR scanning capabilities. Follow these steps to scan successfully: * Open the app that requires barcode or QR code scanning. * Position the scanner or camera over the barcode or QR code. * Align the code within the scanning area and hold the device steady. Follow these steps to scan successfully: * Open the app that requires barcode or QR code scanning. * Position the scanner or camera over the barcode or QR code. * Align the code within the scanning area and hold the device steady.
# Specifications This chapter discusses power requirements, dimensions, and other specifications of the Victa Mobile Ruggedized device. ## Unit Power Requirement * Input power rating: AC 100V-240V/50-60Hz/0.4A * Output: DC 5V/2.2A * Li-ion rechargeable battery: 5000mAh/3.8V ## Temperature * Operating temperature: -5°C to 45°C (23°F to 113°F) * Storage temperature: -20°C to 60°C (-4°F to 140°F) ## Humidity * Relative humidity: 5% to 90% {% hint style="info" %} If the device is intended for use in environments where the temperature exceeds the specified operating range, integrators must take measures to control ambient conditions, ensuring that the product remains within the designated temperature range. {% endhint %} ## External Dimensions * Length: 196.5 mm * Width: 82.9 mm * Depth: 20 mm ## Weight * Unit weight: 370 g ## Processor * Cortex A53 Quad-core, 2GHz ## Memory * Support SD 3.0 * 4 GB or 6 GB RAM/32 GB ROM ## Magnetic Stripe Card * Triple Track ## Smart Card Reader * Card-conserving plated landing contacts * Synchronous and asynchronous cards ## Integrated Contactless Reader * EMV ## SAM Card Reader * 1 eSIM, 1 SIM/SAM Combo and 1 SAM ## Display * 6.7" (720x1600) HD IPS LCD touchscreen ## Audio * Loudspeaker, Microphone, Buzzer, Earphone Jack ## Security * Complies to PCI PTS v6.x ## Communication * Bluetooth 5.0 (2402-2480 MHz) * WLAN 2.4 GHz (2400-2483.5 MHz) + 5 GHz (5180-5825 MHz), 802.11 a/b/g/n/ac * GNSS support * GPS: 1574.4-1576.4MHz * GLONASS: 1597.5-1605.9MHz * BDS: 1559.1-1563.1MHz * Galileo: 1573.4-1577.5MHz * WAN support * EM SKU: * GSM 850/900/1800/1900 MHz * WCDMA B1/2/4/5/8 * LTE-FDD: B1/2/3/4/5/7/8/10/20/28/66 * LTE-TDD: B38/40/41 * NA SKU: * WCDMA B2/4/5 * LTE-FDD: B2/4/5/7/12/13/14/17/25/26/66/71 * LTE-TDD: B41 ## Camera * Bottom camera - 2 MP (QR/Barcode Scanner) * Front-facing camera - 5MP * LED torch # Maintenance and Cleaning ## General Care To protect your device and preserve warranty coverage, observe the following guidelines: * Avoid storing the device in hot environments. Elevated temperatures shorten component lifespan and can deform plastic parts. * Avoid storing the device in cold environments. Condensation may form when the device returns to normal temperature, potentially damaging circuit boards. * Handle the device with care. Dropping, knocking, or shaking it can break internal circuit boards and delicate mechanical components. If the device experiences operational issues, contact the nearest Verifone-authorized service provider for maintenance or replacement. ## Cleaning & Sanitizing Guidelines Clean the device using a lightly water-dampened, clean microfiber cloth. One or two drops of\ pH-neutral, non-abrasive liquid soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners. {% hint style="warning" %} Using improper cleaning methods or products may result in functional and/or cosmetic issues that are not covered under warranty. {% endhint %} **Important Guidelines:** 1. **Avoid Direct Application:** Never spray, coat, or pour any liquid, sanitizer, or disinfectant directly onto the device. 2. **Caution Against Harsh Chemicals:** Avoid using bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents, as they can degrade plastic and rubber components. 3. **Electrostatic Discharge (ESD) Prevention:** Exercise caution to prevent ESD by refraining from vigorously rubbing with a dry towel or similar actions, as they can cause ESD and trigger a tamper alert. ## Cleaning Instructions 1. Power off the device. 2. Disconnect it from the power source. 3. Clean it following the guidelines above. 4. Allow the device to dry completely before reconnecting to power. # Service and Support The Victa Mobile Ruggedized does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance. For product service and repair information contact your Verifone representative. ## Returning a Device for Service The Victa Mobile Ruggedized does not contain user-serviceable parts. Before returning any unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. Each unit being returned requires its own individual MRA number, even if multiple units share the same model. {% hint style="warning" %} Customers outside the United States should contact their local Verifone representative for return assistance. The procedure below applies to U.S. customers only. *Les clients résidant hors des États-Unis doivent contacter leur représentant Verifone local pour obtenir de l'aide concernant les retours. La procédure ci-dessous s'applique uniquement aux clients résidant aux États-Unis.* {% endhint %} {% stepper %} {% step %} #### Gather device information Locate the printed label on the back of the Victa Mobile Ruggedized and record the following: | Information | Details | | ------------- | --------------------------------------------------------------------------- | | Product ID | Model name and part number (e.g., "Victa Mobile Ruggedized", "Mxxx-xxx-xx") | | Terminal ID | PTID xxxxxxxx | | Serial Number | S/N nnn-nnn-nnn | | {% endstep %} | | {% step %} ### Obtain an MRA number Contact Verifone using one of the following methods: **Phone**: Call 1-800-Verifone (toll-free, U.S. only). Follow the automated prompts and select the MRA option. The MRA department is available Monday–Friday, 8 A.M. to 8 P.M. Eastern Time. Have the device information from **Step 1** ready. **Online**: Complete the Inquiry Contact Form at . Address the Subject field to "Verifone MRA Dept." Reference the model, part number, and serial number in the message body. {% endstep %} {% step %} ### Ship the device * Pack the unit securely using the original shipping carton and materials where possible. * Write the MRA number clearly on the outside of the carton. * Describe the fault or problem on a note placed inside the package. * Include the return shipping address where the repaired or replacement unit should be sent. * Retain the MRA number, serial number, and shipping tracking (air bill) number for your records. {% endstep %} {% endstepper %} # Accessories and Cables Listed below are the accessories, cables, and power supply options for the Victa Mobile Ruggedized. Contact your Verifone sales representative and reference the specific part numbers below. ## Accessories | Part | Part Number | Part Description | | ------------ | --------------- | --------------------- | | Cable | CBL572-002-01-A | CABLE, USB-C to USB-A | | Battery Pack | BPK573-300-01-A | Battery Pack | | Power Pack | PWR572-001-xx-A | Power Pack | # Troubleshooting Guidelines This chapter compiles common instances of malfunctions that may arise during the operation of your device, along with the corresponding steps to address them. The troubleshooting guidelines outlined in the subsequent sections are incorporated to facilitate the effective installation and configuration of the device. Should you encounter challenges in operating your unit, please refer to these troubleshooting examples. If the issue persists despite following the provided guidelines or if the problem is not covered, kindly reach out to your local Verifone representative for further assistance. {% hint style="info" %} The device is equipped with tamper-evident labels and does not contain any user-serviceable parts. It is crucial not to attempt to disassemble the unit under any circumstances. Only perform adjustments or repairs explicitly outlined in this guide. For any other services, please contact your local Verifone service provider. Utilizing services from unauthorized parties may potentially void any existing warranty. {% endhint %} {% hint style="warning" %} All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches the specified requirements on the back of the unit (refer to [Specifications](/hardware-products/hardware/victa/victa-mobile-ruggedized/victa-mobile-ruggedized-installation-guide/specifications) for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. *Toutes les unités nécessitent l'utilisation d'une alimentation. Utilisez uniquement un bloc d'alimentation fourni par Verifone. L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Assurez-vous que l'alimentation électrique utilisée pour alimenter l'unité correspond aux exigences spécifiées à l'arrière de l'unité (voir Spécifications pour les spécifications détaillées de l'alimentation électrique) avant le dépannage. Dans le cas contraire, procurez-vous une alimentation électrique appropriée avant de poursuivre le dépannage.* {% endhint %} ## Device Does not Start If the device does not start: * Ensure that the device is plugged in to a dedicated power source. * Check all the cable connections. Also, check if the power cable connector is plugged in properly. * If the problem persists, contact your local Verifone representative for assistance. ## Blank Display When the device display is blank: * If the device display is dark, tap the screen with the stylus or your finger. If the unit is in \ screen-saver mode, then the screen will turn on when touched. * If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. ## Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. ### Checking Magnetic Card Reader To check the magnetic card reader: * Perform a transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. * Ensure that you are swiping cards properly. * Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. * Contact your local Verifone representative if the problem persists ### Checking Smart Card Reader To check the smart card reader: * Perform a transaction using several different smart cards to ensure the problem is not a defective card. * Ensure that the card is inserted correctly. * Ensure the SAM cards are properly inserted in the slots and are properly secured. * Contact your local Verifone representative if the problem persists. ### Checking CTLS Reader To check the CTLS reader: * Make sure there are no obstructions between the contactless logo and the card. * Hold the card within 4 cm of the reader surface, above the Contactless Reader icon at the top of the display. * Contact your local Verifone representative if the problem persists. # Victa Mobile Ruggedized Quick Installation Guide Use this guide to unbox, identify, and set up Victa Register and Victa Lane. Use this guide to unbox, identify, and set up Victa Register and Victa Lane. Before you begin, confirm you have all devices, cables, and accessories listed below. ## What's in the Box
Cover image

Victa Mobile Ruggedized Device

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Power Cable

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SIM/SAM tray Ejector PIN

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Power Supply Adapter

*Varies by country/files/dLGnGPrOcZ5N0VysPnOc
## Device Walkthrough ### Left side {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Display {% endstep %} {% step %} #### Volume controls {% endstep %} {% step %} #### Power and Navigator button {% endstep %} {% step %} #### Scanning button {% endstep %} {% step %} #### Protective sticker {% endstep %} {% step %} #### MSR {% endstep %} {% endstepper %} \*Power ON/OFF: Press and hold the power button down for 3 to 5 seconds then release. {% endcolumn %} {% endcolumns %} ### Right side {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### NFC Contactless {% endstep %} {% step %} #### Audio jack {% endstep %} {% step %} #### USB-C port {% endstep %} {% step %} #### Scanning button {% endstep %} {% step %} #### SIM/SAM/SD tray {% endstep %} {% step %} #### EMV reader {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ### Bottom {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Flash {% endstep %} {% step %} #### Top camera {% endstep %} {% step %} #### Aimer LED {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ## Quick Setup Guide {% stepper %} {% step %} ### Insert SIM/SAM/SD cards * #### Open the tray Open the SIM/SAM/SD tray by applying pressure towards it.
* #### Close the tray Insert or replace SIM/SAM/SD and close the tray.
{% hint style="info" %} Power off the device before opening the tray. Ensure the tray is fully closed before\ powering the device on. {% endhint %} {% endstep %} {% step %} ### Replace the Battery
{% endstep %} {% step %} ### Connect to Power
{% endstep %} {% step %} ### Payment Methods #### EMV Chip
#### Magnetic Stripe
#### Contactless (CTLS)
{% endstep %} {% step %} ### Barcode/QR Code Scanning
{% endstep %} {% endstepper %} ## Full Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [Installation Guide](/hardware-products/hardware/victa/victa-register/victa-register-installation-guide). ***VPN: DOC573-040-ENG-A, Rev A00.1*** # Victa Lane {% columns %} {% column width="25%" %}
{% endcolumn %} {% column width="41.666666666666664%" %} * 8" display * Bluetooth® 5.0 * Verifone Secure OS, VAOS, Android 13 * Qualcomm SM6225, octa-core 2.4GHz * 4GB RAM / 32GB storage * 12V, 18W adapter {% endcolumn %} {% column width="33.33333333333333%" %} #### Related Products Victa Full Feature Base Victa Register Victa SoftPOS MobileVicta SoftPOS Portable {% endcolumn %} {% endcolumns %} ***

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*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/D0rG3nj9oRyKw7g9VUVZ" %} [Victa Lane Quick Installation Guide](/hardware-products/hardware/victa/victa-lane/victa-lane-quick-installation-guide) {% endcontent-ref %} {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/0ad3a5b79c6469d93a69dd88a1242298839740f0" %} [Victa Lane Installation Guide](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide) {% endcontent-ref %} {% endcolumn %} {% column width="50.00000000000002%" %} {% endcolumn %} {% endcolumns %} *** ## Resources

Verifone Central

Learn about Verifone Central and how to manage merchants and transactions/spaces/dzivQyj8aHN5Kvmx8apX/pages/ujppsiLxcsW0YRyYtVRY

Verifone HQ

Next generation terminal estate management software suite/spaces/EY3R9hvJAT89rYtAGNR3/pages/YAyondtG4MTcLfu1MgOd
*** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # Victa Lane Installation Guide This guide provides the information required to install, configure, and maintain the **Victa Lane**. ## Audience This guide is intended for installers, service personnel, and users responsible for the installation and setup of the Victa Lane. ## Organization This guide is organized into the following chapters: * [Device Overview](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/device-overview). Introduces the Victa Lane and its key features. * [Device Setup](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/device-setup). Describes the installation process, site selection, and device connections. * [Specifications](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/specifications). Provides technical specifications, including power requirements, dimensions, and environmental specifications. * [Maintenance and Cleaning](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/maintenance-and-cleaning). Explains recommended maintenance procedures and cleaning instructions. * [Accessories](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/accessories). Lists supported accessories, cables, and their corresponding part numbers. * [Service and Support](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/service-and-support). Provides guidance on obtaining technical support and ordering accessories. * [Troubleshooting Guidelines](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/troubleshooting-guidelines). Describes common issues and recommended troubleshooting procedures. ## Related Documentation To learn more about the Victa Lane, refer to the following documents associated with the Verifone Part Number (VPNs).
DocumentVPN
VL1-8 (VL100-8/VL101-8) Certifications and RegulationsVPN DOC573-030-EN
VL1-8 (VL111-8/VL110-8) Certifications and RegulationsVPN DOC573-029-EN
Victa Lane Quick Installation GuideVPN DOC573-010-ENG
## Conventions The following table describes the conventions and provides examples of their use. | Convention | Meaning | Example | | ---------- | ----------------------------------------------------------------------------------- | --------------------------------------------------------------- | | NOTE | The bulb icon is used to highlight important information. | If exchanging cables use a Verifone-approved cable. | | CAUTION | The caution symbol indicates possible hardware or software failure or loss of data. | Avoid placing metallic objects at the front of the card reader. | | WARNING | The lightning symbol is used as a warning when a bodily injury might occur. | For safety, do not string cables or cords across a walkway. | ***VPN: DOC573-009-ENG-A, Rev A00*** # Device Overview The Victa Lane is an advanced, biometric-ready payment solution designed for speed, security, and customer engagement. Featuring an expansive 8-inch HD touchscreen and intuitive interface, this device transforms the point-of-sale experience into something seamless and interactive. Built on Verifone's secure Android-based platform, it combines cutting-edge technology with elegant design to keep your lanes moving and your customers satisfied. Depending on the model, the Victa Lane supports 4G LTE, dual-band Wi-Fi, and Bluetooth® 5.0 connectivity, providing reliable communication in a variety of deployment environments. Refer to [Table 1](#table-1-victa-lane-biometric-support) for more details. Its powerful Qualcomm octa-core processor, PCI PTS 7.x compliance, and advanced payment acceptance including contactless, EMV, and NFC deliver unmatched reliability and security. Add biometric authentication and NFC-enabled digital receipts, and you have a solution that is not just future-ready, it is future-proof. Connectivity options include Bluetooth, Wi-Fi, Ethernet, and USB. The device also supports mobile wallets, including **Apple Pay, Google Pay, and Samsung Pay**. ## Features and Benefits The following sections highlight the key features and benefits of the **Victa Lane**. ### Ease of Use * **8-inch LCD display** provides excellent readability and supports a wide range of applications across various lighting conditions. * **Capacitive touchscreen** enables intuitive, icon-based navigation and supports electronic signature capture. * **Bi-directional magnetic stripe card reader** with an extended swipe guide ensures reliable card reading. * **3.5 mm audio jack** supports accessibility features for visually impaired users. ### Performance and Durability * **Qualcomm SM6225 Octa-Core processor** (4 × Cortex-A73 @ 2.4 GHz and 4 × Cortex-A53 @ 1.9 GHz) delivers fast and efficient transaction processing. * **IP53-rated enclosure** provides protection against dust ingress and water spray, enhancing device durability in retail environments. ### Biometric Identity * **Face and palm biometric authentication** enables fast, secure, and contactless identity verification. * Allows customers to check in, access loyalty programs, and complete payments using biometrics linked to their card or account, delivering a faster, more seamless user experience. ### Seamless Checkout Integrated biometric authentication adds a layer of convenience and security, allowing customers to pay effortlessly while reducing fraud risk. ### Security * Tamper-sensing circuitry to detect unauthorized intrusion. * PCI-PTS (PIN Transaction Security) 7.x compliance for debit and PIN-based transactions. * EMV (Europay, Mastercard, and Visa) Level 1 Type compliance. * Capable of detecting foreign objects positioned within the smart card reader. * TLS, VeriShield file authentication, and VeriShield Protect to prevent fraud and unauthorized access. ## Table 1: Victa Lane – Biometric Support The following table outlines the supported Victa Lane models and their supported features: | Model | BIO FACE | PALM | 4G LTE | Wi-Fi + BT 5.0 | eSIM-32 | | ------- | -------- | ---- | ------ | -------------- | ------- | | VL110-8 | ✓ | X | ✓ | ✓ | X | | VL111-8 | ✓ | ✓ | ✓ | ✓ | X | | VL120-8 | ✓ | X | X | ✓ | X | | VL121-8 | ✓ | ✓ | X | ✓ | X | | VL112-8 | ✓ | X | ✓ | ✓ | ✓ | | VL113-8 | ✓ | ✓ | ✓ | ✓ | ✓ | *BIO FACE and PALM columns are Biometric supported. 4G LTE and Wi-Fi + BT 5.0 columns are Communication.* # Device Setup This chapter describes the setup and installation procedures for the **Victa Lane** and includes the following sections: * [Environmental & Safety Guidelines](#environmental-and-safety-guidelines) * [PIN Protection Measures](#pin-protection-measures) * [Inside the Shipping Carton](#inside-the-shipping-carton) * [Device Features](#device-features) * [Installing Micro SIM/SAM/SD Card](#installing-the-micro-sim-sam-and-sd-cards) * [Establishing Connections](#establishing-connections) * [Victa Lane Transactions](#victa-lane-transactions) ## Environmental & Safety Guidelines Follow these guidelines to ensure safe installation and reliable operation of the device: * Install the device in a clean, dry, and customer-accessible location, away from excessive heat, dust, humidity, moisture, chemicals, oils, and sources of magnetic interference. * Avoid direct sunlight, heat-emitting equipment, and unstable surfaces to prevent equipment damage or personal injury. * Keep the device away from water and do not place it on unstable carts, stands, or tables. * Read and understand all safety instructions before installing the device. Do not proceed if any instructions or warnings are unclear. * Do not install or operate the device if any components are missing or damaged. Improper installation or misuse may result in equipment damage, personal injury, or warranty invalidation. * Use only Verifone-approved accessories and power supplies to minimize the risk of fire, electric shock, or injury. ## PIN Protection Measures To help protect cardholder PIN confidentiality during PIN entry: * Position the device to prevent unauthorized observation of the PIN-entry process. * Adjust the device angle to minimize the risk of shoulder surfing. * Ensure in-store security cameras are positioned so that the PIN-entry keypad is not visible. ## Inside the Shipping Carton Open the shipping carton and carefully inspect the contents for signs of tampering or shipping damage. A tampered or damaged device may not function correctly or may operate in an insecure manner. {% hint style="info" %} **NOTE:** The power supply, connectivity cables, and the Victa Lane countertop base can be ordered separately. Refer to the **Accessories** chapter for part numbers and ordering information. {% endhint %} ### Unpacking the Shipping Carton
{% stepper %} {% step %} #### Inspect the shipping carton Examine the shipping carton for any visible signs of damage or tampering. {% endstep %} {% step %} #### Verify the shipment Confirm the authenticity of the shipment by verifying the tracking number and order details against the purchase documentation. {% endstep %} {% step %} #### Open the carton Carefully unseal and open the shipping carton. {% endstep %} {% step %} #### Inspect the contents Verify that all components are present and undamaged. The shipping carton includes: 1. Victa Lane 2. SIM tray ejector pin {% endstep %} {% step %} #### Remove the packaging Remove all protective packaging from the device and its accessories. {% endstep %} {% step %} #### Remove the protective film Peel off the protective film from the device display. {% endstep %} {% step %} #### Retain the packaging Keep the shipping carton and packing materials for future transportation, storage, or servicing of the device. {% endstep %} {% endstepper %} {% hint style="danger" %} **WARNING:** Do not install or operate a tampered or damaged device. The Victa Lane is equipped with tamper-evident labels. If any label or component appears damaged or altered, immediately notify both the shipping carrier and your Verifone service representative. *N'installez pas et n'utilisez pas un appareil altéré ou endommagé. Le Victa Lane est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé ou altéré, informez-en immédiatement le transporteur ainsi que votre représentant du service Verifone.* {% endhint %} ### Periodic Inspection Periodically inspect the device for signs of tampering. Check for the following: * Wires protruding from the device. * Foreign objects inserted into the smart card reader or magnetic stripe reader. * Unusual bulges below the magnetic stripe reader or an additional magnetic stripe read head visible from the side. * Damaged or missing tamper-evident labels. * A **Tamper Warning** message displayed on the screen. {% hint style="danger" %} **WARNING:** If tampering is suspected, immediately remove the device from service. Preserve the device for a potential forensic investigation and notify your organization's security officer and your local Verifone representative. *En cas de suspicion de falsification, retirez immédiatement l'appareil du service. Conservez l'appareil en vue d'une éventuelle expertise médico-légale et informez le responsable de la sécurité de votre organisation ainsi que votre représentant local Verifone.* {% endhint %} ## Device Features Familiarize yourself with its key features prior to proceeding with the installation process:
| Features | Description | | ---------------------------- | --------------------------------------------------------------------------------- | | **Display** | 8" LCD capacitive touchscreen (LCM + touch) | | **Biometric Camera Array** | Front-facing camera optics and IR sensor for face and palm scanning | | **MSR Slot** | Magnetic stripe reader | | **PSCR Slot** | Primary smart card reader | | **CTLS Reader** | Contactless reader | | **SIM + SAM + SD Tray** | Located on the left side of the device | | **Audio Jack** | 3.5 mm — left side | | **Power / Navigator Button** | Located on the left side; double press activates the Navigator application | | **Volume Buttons** | Physical +/− buttons on the left side; required for Navigator application support | | **USB-C Port** | Located on the bottom edge | | **Lock Slot** | Located on the bottom edge | | **Speaker** | Built-in, rear base | | **Loyalty Camera + Flash** | Bottom edge | | **Stylus Mount** | Rear panel on the right-hand side | | **SYS Mode Button** | Pin-hole push button, typically located behind the rear door | | **SN / Product Label** | Rear panel — includes serial number and product information | ### Built-in Biometrics The Victa Lane features an integrated biometric camera array that supports **Facial Recognition and Palm Vein Authentication**, enabling fast, secure, and contactless user authentication. Refer to [Table 1](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide/device-overview#table-1-victa-lane-biometric-support) for more details. * **2 White LEDs** for enhanced palm imaging * **2 Infrared (IR) LEDs** for palm vein illumination * **Direct Time-of-Flight (dToF) sensor** for accurate depth measurement * **RGB and IR cameras** for reliable facial recognition and palm authentication
### Haptic Feedback The Victa Lane provides **haptic feedback**, delivering touch-based vibrations that simulate physical responses during user interactions and enhance the Navigator application experience. ### Accessibility PIN Entry The Victa Lane supports **Verifone Navigator** and its accessibility features, including volume buttons, a headset jack, haptic feedback, and a dedicated textured button to initiate PIN entry. These features enable low-vision and visually impaired cardholders to enter their PIN independently and securely. ### NFC-enabled Digital Receipts The Victa Lane supports **NFC-enabled digital receipts**, allowing receipts to be delivered directly to a customer's NFC-enabled device in real time. This reduces paper consumption while improving convenience and record keeping. ## Attaching the Holder and Placing it on Countertop Base To attach the holder to Victa Lane and the Victa Lane to the countertop base: * Turn the **Victa Lane** over so that the USB connector is facing downward. * Align the holder with the mounting slots on the back of the Victa Lane, then insert the holder into the slots.
* Slide the holder to the **left** until it clicks into place.
* To remove the holder, slide it to the **right**.
* Connect the **VL2, VL4**, or **VLE3** cable to the **Victa Lane**.
* Align the Victa Lane (with the holder attached) with the countertop base. * Place the device on the countertop base and slide it **upward** until it clicks into place.
* To remove the device from the countertop base, slide it **downward**. ## Installing the Micro SIM, SAM, and SD Cards To install or replace a Micro SIM, SAM, or microSD card: {% stepper %} {% step %} ### Power off the Victa Lane Power off the Victa Lane. {% endstep %} {% step %} ### Locate the compartment Locate the card compartment on the left side of the device. {% endstep %} {% step %} ### Unlock the compartment Insert the SIM/SAM tray ejector pin into the release hole to unlock the compartment. {% endstep %} {% step %} ### Open the compartment cover Open the compartment cover. {% endstep %} {% step %} ### Insert or remove the cards Insert or remove the Micro SIM, SAM, and/or microSD cards as required, ensuring they are fully seated. {% endstep %} {% step %} ### Close the compartment Close the compartment cover until it clicks into place. {% endstep %} {% step %} ### Power on the device Power on the device and verify that the installed cards are detected.
{% endstep %} {% endstepper %} {% hint style="warning" %} **CAUTION:** Observe standard electrostatic discharge (ESD) precautions when handling the device. Electrostatic discharge can damage electronic components. Verifone recommends using a grounded anti-static wrist strap during installation. *Respectez les précautions standard relatives aux décharges électrostatiques (ESD) lors de la manipulation de l'appareil. Les décharges électrostatiques peuvent endommager les composants électroniques. Verifone recommande l'utilisation d'un bracelet antistatique relié à la terre lors de l'installation.* {% endhint %} ## Establishing Connections The countertop base (that can be ordered separately) includes an adhesive pad for fixed installation. Remove the protective backing from the adhesive and firmly attach the base to a stable, flat surface. {% hint style="info" %} **Important**: Complete all cable connections and secure them before mounting and locking the Victa Lane onto the countertop base. {% endhint %} ### Supported Connections The Victa Lane supports the following connections: * **Power:** 1 × USB-C port with a locking screw. * **Ethernet:** Ethernet connection through the VLE3 cable or orange dongle, depending on the configuration. * **Peripheral Devices:** Connection through the optional orange dongle using the VL2/VL4 cable. ### Connecting to a Power Source {% stepper %} {% step %} #### Connect the VLE3 cable Connect one end of the VLE3 cable to the Victa Lane. {% endstep %} {% step %} #### Identify the connectors The other end of the VLE3 cable has two connectors: one for power and another for Ethernet. {% endstep %} {% step %} #### Connect the power cable Connect one end of the power cable to the DC jack and other end (power adapter) to the grounded power outlet (18W PSU). {% endstep %} {% step %} #### Connect Ethernet Connect the Ethernet connector to the Ethernet socket. {% endstep %} {% step %} #### Verify the connections Verify that all the connections are secure.
{% endstep %} {% endstepper %} ### Connecting to Peripheral Devices through Orange Dongle (D3) {% stepper %} {% step %} #### Connect the VL2/VL4 cable Connect the VL2/VL4 cable to the Victa Lane and tighten the locking screw finger-tight. {% endstep %} {% step %} #### Connect the orange dongle Connect the other end of the VL2/VL4 cable to the orange dongle. {% endstep %} {% step %} #### Connect the power cable Connect one end of the power cable to the DC jack and other end (power adapter) to the grounded power outlet (18W PSU). {% endstep %} {% step %} #### Connect Ethernet Connect the Ethernet cable from the ETH port on the orange dongle to the network outlet. {% endstep %} {% step %} #### Connect the peripheral device Connect the USB-A connector from the orange dongle to the peripheral device. {% endstep %} {% step %} #### Connect the ECR Connect one end of the USB cable (USB-B) to the orange dongle, and the other end of the USB cable (USB-A) to the ECR. {% endstep %} {% step %} #### Verify the connections Verify that all connections are secure.
{% endstep %} {% endstepper %} The Victa Lane powers on automatically. {% hint style="info" %} **NOTE**: Connections vary by Dongle (D0/D1/D2/D3/D4). {% endhint %} {% hint style="warning" %} **CAUTION:** * Connect all peripheral devices before connecting the device to the power supply. * Use only the recommended power supply. An incorrectly rated power supply may damage the device or prevent it from operating correctly. Refer to the **Specifications** chapter for power supply requirements. * Do not disconnect power while a transaction is in progress, as this may result in the loss of unsaved transaction data. * Verifone recommends using a surge protector to protect the device from damage caused by power surges or lightning strikes. * *Raccordez tous les périphériques avant de brancher l'appareil à l'alimentation électrique.* * *Utilisez uniquement l'alimentation recommandée. Une alimentation dont les caractéristiques ne sont pas conformes risque d'endommager l'appareil ou d'empêcher son bon fonctionnement. Consultez le chapitre **Spécifications** pour connaître les exigences relatives à l'alimentation.* * *Ne débranchez pas l'appareil pendant une transaction en cours, car cela pourrait entraîner la perte de données de transaction non enregistrées.* * *Verifone recommande l'utilisation d'un parasurtenseur pour protéger l'appareil contre les dommages causés par des surtensions ou la foudre.* {% endhint %} ## Victa Lane Transactions
Transaction TypeVicta Lane

Insert

A smart card reader integrated into the front of the device processes smart card-based debit or credit transactions.

To proceed with an EMV transaction:

  • Insert the smart card into the reader slot.
  • Ensure the contacts on the smart card are facing upward.
  • Insert the card smoothly and continuously until it sits firmly.
  • Wait for the application to signal a completed transaction before removing the card.
  • Premature card removal may invalidate the transaction.
  • EMV transactions support credit and debit cards.

Swipe



A magnetic card reader processes debit or credit card transactions. Insert the card from the side of the device.

To use a magnetic stripe card:

  • Position the card with the magnetic stripe facing backward or downward.
  • Insert the card from the side of the device.
  • Swipe the card through the magnetic card reader.
  • For a smart card, insert it and follow the on-screen instructions.

CTLS

The device supports contactless credit and debit card transactions.

  • Tap the card on the payment device.
  • Alternatively, hold the card within 4 cm of the Contactless Reader icon.
## Barcode/QR Scanning
Victa Lane includes a dedicated downward-facing QR code scanner and a 2 MP bottom camera for scanning both QR codes and barcodes. Follow these steps to scan successfully: * Open the app that requires barcode or QR code scanning. * Position the downward-facing scanner or bottom camera over the barcode or QR code. * Align the code within the scanning area and hold the device steady. # Specifications This chapter discusses power requirements, dimensions, and other specifications of the Victa Lane device. | Specification | Details | | --------------------------------- | --------------------------------------------------------------------------------------------------------------------- | | **Unit Power Requirement** |

• Input: 100-240V AC
• Output: 12V DC/1.5 A

| | **Processor** | Qualcomm SM6225 Octa-Core (4× Cortex-A73 @ 2.4 GHz, 4× Cortex-A53 @ 1.9 GHz) | | **Temperature** |

• Operating Temperature: -5°C to 50°C (23°F to 122°F)
• Storage Temperature: -20°C to 60°C (-4°F to 140°F)

| | **Humidity** | 5% – 90% relative humidity (non-condensing) | | **Display** | 8-inch (1280X800) HD (High Definition) IPS (In-plane Switching) LCD, Capacitive Touch Screen | | **External Dimensions** |

• Length: 207.95 mm (8.18 in.)
• Width: 140.32 mm (5.52 in.)
• Depth: 13.7 mm (0.53 in.)

| | **Magnetic Card Reader** | Triple Track (tracks 1, 2, 3), High Coercivity, Bi-Directional | | **Primary Smart Card** |

• ISO 7810, 7811 and 7813
• Synchronous and Asynchronous Cards

| | **SIM/SAM/eSIM Card Reader** | One Subscriber Identity Module (SIM), one Security Access Module (SAM), and one eSIM | | **SD Card Reader** | One SD Card Slot | | **Integrated Contactless Reader** | ISO 14443/4 Types A and B, ISO 18092, EMV | | **Memory** |

• Flash: 32 GB
• RAM: 4 GB

| | **Audio Interface** |

• Supports 3.5 mm Headphone Jack
• Built-in Speaker
• Built-in Buzzer
• Built-in Microphone

| | **Security** |

• Complies to PCI-PTS 7.x requirements
• Supports regional security requirements
• Remote Shim Detection

| # Maintenance and Cleaning ## General Care To protect your device and preserve warranty coverage, observe the following guidelines: * Avoid storing the device in hot environments. Elevated temperatures shorten component lifespan and can deform plastic parts. * Avoid storing the device in cold environments. Condensation may form when the device returns to normal temperature, potentially damaging circuit boards. * Handle the device with care. Dropping, knocking, or shaking it can break internal circuit boards and delicate mechanical components. If the device experiences operational issues, contact the nearest Verifone-authorized service provider for maintenance or replacement. ## Cleaning & Sanitizing Guidelines Clean the device using a lightly water-dampened, clean microfiber cloth. One or two drops of pH-neutral, non-abrasive liquid soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners. {% hint style="warning" %} Using improper cleaning methods or products may result in functional and/or cosmetic issues that are not covered under warranty. {% endhint %} **Important Guidelines**: * **Avoid Direct Application**: Never spray, coat, or pour any liquid, sanitizer, or disinfectant directly onto the device. * **Avoid Harsh Chemicals**: Avoid using bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents as they can degrade plastic and rubber components. * **Prevent Electrostatic Discharge (ESD)**: Avoid vigorously rubbing the device with a dry cloth, as this can generate electrostatic discharge and trigger a tamper alert. ## Cleaning Instructions 1\. Power off the device. 2\. Disconnect it from the power source. 3\. Clean it following the guidelines above. 4\. Allow the device to dry completely before reconnecting to power. # Accessories Listed below are the accessories for the Victa Lane. Contact your Verifone sales representative and reference the specific part numbers below. ## Accessories | Part Number | Description | | --------------- | ------------------------------ | | STY573-001-01-A | Stylus | | PPL573-010-01-A | Stylus Holder | | M573-S01-01 | Countertop Base with Adhesives | # Connectivity and Power Listed below are the cables and power supply options for the Victa Lane. Contact your Verifone sales representative and reference the specific part numbers below. ## Orange Series Standardized cabling and dongle ecosystem for power, network, and POS/ECR connectivity. Device-specific cables are separated from environment-specific dongles. {% hint style="info" %} An Orange solution requires all three components together: 1. Orange Dongle 2. Orange Cable 3. 18W Orange Power Supply {% endhint %} ### Orange Cables | Part Number | Description | | ------------------------ | -------------------------------------------------- | | **VL2: CBL573-020-02-A** | Cable, Victa Lane, 2M, Orange VL2 with thumb screw | | **VL4: CBL573-020-04-A** | Cable, Victa Lane, 4M, Orange VL2 with thumb screw | ### Orange Dongles | Part Number | Description | | --------------------- | ------------------------------------------------------------------------- | | **445-112-01-A (D0)** | Dongle, Orange D0, ETH, USB RJ45, DC jack | | **445-117-01-A (D1)** | Dongle, Orange D1, 2x GBETH switch, DC jack | | **445-114-01-A (D2)** | Dongle, Orange D2, 2x GBETH switch, USB RJ45, DC jack | | **445-115-01-A (D3)** | Dongle, Orange D3, 4x GBETH switch, USB RJ45, Serial RJ45, USB-A, DC jack | | **445-121-01-A (D4)** | Dongle, Orange D4, 3x GBETH switch, USB RJ45, USB-A, DC jack | ### 18W Orange Power Supplies | Country | Part Number | Description | | ------- | ------------------- | -------------------------------------------------------------------------------------------- | | EU | **PWR390-001-02-A** | Power Supply, 100-240V AC-12V DC/1.5A/18W, right angle connector, EU | | UK | **PWR390-001-03-A** | Power Supply, 100-240V AC-12V DC/1.5A/18W, 1mm right angle connector, UK | | US | **PWR390-001-01-B** | Power Supply, 100-240VAC, 12VDC/1.5A/18W, US, WM, 1.8M, 9.0/5.5/2.1mm right angle, Rev.B NOM | | AUS | **PWR390-001-04-A** | Power Supply, 100-240VAC-12VDC/1.5A/18W, 1mm right angle, AUS | ## Blue Cables Direct, single-connector cabling — no dongle required. Use whenever the termination point needs only one connector, USB or Ethernet. | Connectivity | Part Number | Description | | ------------ | ------------------------- | --------------------------------------------------------------------------------- | | Ethernet | **VLE3: CBL573-030-03-A** | Cable, Victa Lane, 3M, Blue VLE3, ETH, DC jack (power feed only) with thumb screw | | USB | **CBL573-010-03-A** | Cable, Victa Lane IP over USB, USB-A plug with power splitter to app USB, 3M | # Service and Support The Victa Lane device does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance. For product service and repair information contact your Verifone representative. ## Returning a Device for Service The Victa Lane does not contain user-serviceable parts. Before returning any unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. Each unit being returned requires its own individual MRA number, even if multiple units share the same model. {% hint style="warning" %} Customers outside the United States should contact their local Verifone representative for return assistance. The procedure below applies to U.S. customers only. *Les clients résidant hors des États-Unis doivent contacter leur représentant Verifone local pour obtenir de l'aide concernant les retours. La procédure ci-dessous s'applique uniquement aux clients résidant aux États-Unis.* {% endhint %} {% stepper %} {% step %} ### Gather device information Locate the printed label on the back of the Victa Lane and record the following: | Information | Details | | ------------- | -------------------------------------------------------------- | | Product ID | Model name and part number (e.g., "Victa Lane", "Mxxx-xxx-xx") | | Terminal ID | PTID xxxxxxxx | | Serial Number | S/N nnn-nnn-nnn | | {% endstep %} | | {% step %} ### Obtain an MRA number Contact Verifone using one of the following methods: **Phone**: Call 1-800-Verifone (toll-free, U.S. only). Follow the automated prompts and select the MRA option. The MRA department is available Monday–Friday, 8 A.M. to 8 P.M. Eastern Time. Have the device information from **Step 1** ready. **Online**: Complete the Inquiry Contact Form at . Address the Subject field to "Verifone MRA Dept." Reference the model, part number, and serial number in the message body. {% endstep %} {% step %} ### Ship the device * Pack the unit securely using the original shipping carton and materials where possible. * Write the MRA number clearly on the outside of the carton. * Describe the fault or problem on a note placed inside the package. * Include the return shipping address where the repaired or replacement unit should be sent. * Retain the MRA number, serial number, and shipping tracking (air bill) number for your records. {% endstep %} {% endstepper %} # Troubleshooting Guidelines This chapter compiles common instances of malfunctions that may arise during the operation of your device, along with the corresponding steps to address them. The troubleshooting guidelines outlined in the subsequent sections are incorporated to facilitate the effective installation and configuration of the device. Should you encounter challenges in operating your unit, please refer to these troubleshooting examples. If the issue persists despite following the provided guidelines or if the problem is not covered, kindly reach out to your local Verifone representative for further assistance. {% hint style="info" %} The device is equipped with tamper-evident labels and does not contain any user-serviceable parts. It is crucial not to attempt to disassemble the unit under any circumstances. Only perform adjustments or repairs explicitly outlined in this guide. For any other services, please contact your local Verifone service provider. Utilizing services from unauthorized parties may potentially void any existing warranty. {% endhint %} {% hint style="warning" %} All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches the specified requirements on the back of the unit (refer to **Specifications** for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. *Toutes les unités nécessitent l'utilisation d'une alimentation. Utilisez uniquement un bloc d'alimentation fourni par Verifone. L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Assurez-vous que l'alimentation électrique utilisée pour alimenter l'unité correspond aux exigences spécifiées à l'arrière de l'unité (voir **Spécifications** pour les spécifications détaillées de l'alimentation électrique) avant le dépannage. Dans le cas contraire, procurez-vous une alimentation électrique appropriée avant de poursuivre le dépannage.* {% endhint %} ## Device Does not Start If the device does not start: * Ensure that the device is plugged in to a dedicated power source. * Check all the cable connections. Also, check if the power cable connector is plugged in properly. * If the problem persists, contact your local Verifone representative for assistance. ## Blank Display When the device display is blank: * If the device display is dark, tap the screen with the stylus or your finger. If the unit is in screen-saver mode, then the screen will turn on when touched. * If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. ## Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. ### Checking Magnetic Card Reader To check the magnetic card reader: * Perform a transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. * Ensure that you are swiping cards properly. * Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. * Contact your local Verifone representative if the problem persists. ### Checking Smart Card Reader To check the smart card reader: * Perform a transaction using several different smart cards to ensure the problem is not a defective card. * Ensure that the card is inserted correctly. * Ensure the SAM cards are properly inserted in the slots and are properly secured. * Contact your local Verifone representative if the problem persists. ### Checking CTLS Reader To check the CTLS reader: * Make sure there are no obstructions between the contactless logo and the card. * Hold the card within 4 cm of the reader surface, above the Contactless Reader icon at the top of the display. * Contact your local Verifone representative if the problem persists. # Victa Lane Quick Installation Guide Use this guide to unbox, identify, and set up Victa Register and Victa Lane. Use this guide to unbox, identify, and set up Victa Lane. Before you begin, confirm you have all devices, cables, and accessories listed below. ## What's in the Box
Cover image

Victa Lane Device

/files/jV6tuJSr0SlKkXR8F13h

SIM Ejector PIN

/files/SpnqXYHuiZkKb8i0TJrz
## Device Walkthrough ### Left side {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### SIM/SAM/SD tray {% endstep %} {% step %} #### Audio jack {% endstep %} {% step %} #### Protective sticker {% endstep %} {% step %} #### Power/Navigator button {% endstep %} {% step %} #### Volume Buttons {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ### Front {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Biometrics Cameras and Sensors {% endstep %} {% step %} #### MSR Slot {% endstep %} {% step %} #### Display {% endstep %} {% step %} #### Contactless {% endstep %} {% step %} #### Stylus and Holder {% endstep %} {% step %} #### EMV Reader {% endstep %} {% step %} #### Countertop Base {% endstep %} {% step %} #### Speaker {% endstep %} {% step %} #### Loyalty Camera/Barcode Scanning {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ### Back {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Lock {% endstep %} {% step %} #### Screw mounts {% endstep %} {% step %} #### Stylus holder mounts {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ## Quick Setup Guide {% stepper %} {% step %} ### Insert SIM/SAM/SD for Victa Lane Locate the SIM/SAM ejector slot on the Victa Lane and use the SIM ejector pin to remove the tray.
{% hint style="info" %} Power off the device before opening the tray. Ensure the tray is fully closed before powering the device on. {% endhint %} {% endstep %} {% step %} ### Attach the Stylus Holder 1. Align the holder with the mounting slots. Place the holder in the slots.
2. Slide the holder to the left-hand side to lock it in place. Slide the holder to the right-hand side to remove it.
{% endstep %} {% step %} ### Connect the Cable Connect the cable to the Victa Lane.
{% endstep %} {% step %} ### Place the Device on the Countertop Base Place the Victa Lane on the countertop base, then slide it up to lock it in place and down to remove it.
{% endstep %} {% step %} ### Connect to Power 1. Connect the VLE3 cable's USB-C connector to the Victa Lane. 2. Connect one end of the power cord to the DC Jack. 3. Connect the power adapter to a grounded power outlet. 4. Connect the Ethernet connector to the Ethernet socket.
{% endstep %} {% step %} ### Orange Dongle Connection Connect one end of the VL2/VL4 cable to the Victa Lane and the other end to the D3 Dongle.
{% endstep %} {% step %} ### Payment Methods #### EMV Chip / Contactless (CTLS) / Magnetic Stripe
{% endstep %} {% step %} ### Barcode/QR Code Scanning Present the barcode or QR code to the scanner window underneath, on the left-side of the Victa Lane.
{% endstep %} {% endstepper %} ## Full Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [Installation Guide.](/hardware-products/hardware/victa/victa-lane/victa-lane-installation-guide) ***VPN: DOC573-010-ENG-A, Rev A00*** # Victa Portable A highly versatile, serving either as a mobile curbside payment tool or a mounted POS terminal. {% columns %} {% column width="25%" %}
Verifone Victa mobile payment terminal photo
{% endcolumn %} {% column width="41.666666666666664%" %} Built for portable checkout with integrated payments, printing, and barcode scanning. * 6.7" HD IPS LCD touchscreen * High-speed thermal printer and 2 MP barcode scanning camera * Cortex A53 quad-core 2 GHz processor with 4 GB RAM and 32 GB ROM * Bluetooth 5.0, Wi-Fi, GNSS, and WAN connectivity * 5000 mAh Li-ion rechargeable battery {% endcolumn %} {% column width="33.33333333333333%" %} #### Related Products Victa Mobile Victa Mobile Ruggedized Victa Lane Victa Reader Victa SoftPOS Portable {% endcolumn %} {% endcolumns %} ***

Looking for help? Start here!

*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/pages/7533c1a76584d8ef6c07caa1933fcb3735fe5ce3" %} [Victa Portable Installation Guide](/hardware-products/hardware/victa/victa-portable/victa-portable-installation-guide) {% endcontent-ref %} {% content-ref url="/pages/V2aITANw3mQTr9ZIRaJt" %} [Victa Portable Quick Installation Guide](/hardware-products/hardware/victa/victa-portable/victa-portable-quick-installation-guide) {% endcontent-ref %} {% endcolumn %} {% column width="50.00000000000002%" %} ## Downloads {% @verifone-s3/s3-list-files prefix="dwn/info/reg/victa/vp" preferences="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" %} {% endcolumn %} {% endcolumns %} *** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # Victa Portable Installation Guide This guide is the primary source of information for setting up the Victa Portable device. ## Audience This guide is intended for the users involved in Victa Portable (Model: VP100) device installation. ## Organization This guide is organized as follows: * [Device Overview](/hardware-products/hardware/victa/victa-portable/victa-portable-installation-guide/device-overview) - Provides an overview of the Victa Portable device. * [Device Setup](/hardware-products/hardware/victa/victa-portable/victa-portable-installation-guide/device-setup) - Provides instructions on configuring the Victa Portable device. * [Specifications](/hardware-products/hardware/victa/victa-portable/victa-portable-installation-guide/specifications) - Provides the power requirements and dimensions of the Victa Portable device. * [Maintenance and Cleaning](/hardware-products/hardware/victa/victa-portable/victa-portable-installation-guide/maintenance-and-cleaning) - Explains how to maintain the device. * [Service and Support](/hardware-products/hardware/victa/victa-portable/victa-portable-installation-guide/service-and-support) - Furnishes information on contacting local Verifone representatives or service providers, as well as details on ordering accessories or documentation from Verifone. * [Accessories and Cables](/hardware-products/hardware/victa/victa-portable/victa-portable-installation-guide/accessories-and-cables) - Provides the range of accessories and cables with corresponding part numbers. * [Troubleshooting Guidelines](/hardware-products/hardware/victa/victa-portable/victa-portable-installation-guide/troubleshooting-guidelines) - Provides guidance for addressing issues that may arise during device installation. ## Related Documentation To learn more about the Victa Portable, refer to the following document associated with the Verifone Part Number (VPN). | Document | Verifone Part Number | | ----------------------------------------------------------------------------------------------------------------------------------- | -------------------- | | [Victa Portable Quick Installation Guide](/hardware-products/hardware/victa/victa-portable/victa-portable-quick-installation-guide) | DOC573-002-ENG-A | | VP100, VP101, VP102 Certifications and Regulations | DOC573-002-EN-A | | VP110, VP111, VP112 Certifications and Regulations | DOC573-017-EN-A | ## Conventions The following table describes the conventions and provides examples of their use. | Convention | Meaning | Example | | ---------- | ----------------------------------------------------------------------------------- | --------------------------------------------------------------- | | NOTE | The bulb icon is used to highlight important information. | If exchanging cables use a Verifone-approved cable. | | CAUTION | The caution symbol indicates possible hardware or software failure or loss of data. | Avoid placing metallic objects at the front of the card reader. | | WARNING | The lightning symbol is used as a warning when a bodily injury might occur. | For safety, do not string cables or cords across a walkway. | ***VPN: DOC573-001-ENG-A, Rev A02.1*** # Device Overview This chapter provides an overview of the Victa Portable device: The Verifone Victa Portable device is a cutting-edge, next-generation handheld solution designed to deliver a feature-rich, all-in-one experience. This best-in-class portable device is engineered for exceptional performance, offering cellular, Wi-Fi, and Bluetooth connectivity to support mobile payment processing for merchants. It features 4G LTE, dual-band Wi-Fi, Bluetooth 5, and meets PCI PTS v6 standards for enhanced security. The powerful Victa Portable device also supports ECR integration, along with barcode scanning capabilities. When paired with Verifone Connect digital services, it enables card payment acceptance, barcode scanning, image capture, receipt printing, and access to a wide range of Verifone’s cloud-based solutions, providing customers with a comprehensive suite of tools. Additionally, it allows clients to remotely monitor and update devices through Verifone’s estate management platform. It is also equipped with industry-leading accessibility features, enabling secure and independent payment experiences for low-vision and blind customers through Verifone Navigator. Highly versatile, the Victa Portable supports all major payment methods, including magnetic stripe, EMV, and NFC/contactless payments, as well as mobile wallets like Apple Pay, Google Pay, and Samsung Pay. Its clear color touchscreen ensures smooth payment interactions, while the keypad offers secure PIN entry. ## Features and Benefits The Victa Portable is Verifone’s card reader, barcode scanning, image capture, and receipt printing unit. It creates an economical solution for merchants who are looking to expand their payment acceptance options. ### Ease of Use * Experience the versatility of a 6.7” High-Definition Multi-Touch Display featuring capacitive touch technology, ensuring easy readability in diverse lighting environments. * Navigate through icon-based applications effortlessly or capture electronic signatures with the responsive touchscreen. * Optimal card reading is guaranteed with the integrated magnetic stripe card reader. * Enhance accessibility for the visually impaired through the inclusion of an audio jack. * Accept a wide range of payments, including mobile wallets and alternative payment methods, making transactions seamless anywhere. * The touch screen facilitates easy menu control and signature capture. * Battery-powered for mobility and portability. * Utilizes a thermal printer for swift transaction processing. * Buzzer for audio confirmation of card transactions. ### Compliance * Complies with PCI PTS v6 (which includes SRED), EMVCo Contact Level 1, Level 2, EMVCo Contactless L1 as well as all global Contactless payment standards (e.g., PayPass, PayWave, MIFARE, and FeliCa). ### Performance and Robustness * Swift transactions are ensured by the robust 64-bit quad-core ARM Cortex-A53 microprocessor, operating at speeds of up to 2 GHz. * Designed with rounded corners and drop-resistant features, capable of withstanding drops from heights of less than 1m onto concrete floors to minimize the risk of breakage. * Equipped with 4 GB RAM and 32 GB eMMC. ### Security Features * Implemented with tamper-sensing circuitry to identify unauthorized intrusion attempts, complemented by a diverse range of software-based security features. * Ensuring compliance with global standards for secure payment card transactions. * Ensures robust security measures with support for reliable protocol TLS, effectively preventing fraud and other intrusions. * Provides the flexibility of choosing between Master/Session or DUKPT key-management methods, enhancing security for PIN-based transactions. * Ensures secure and dependable PIN input to accommodate the growing scope of PIN-based transactions. * Complies with PCI PTS v6 requirements standards, ensuring secure solutions for approval class PED devices. * Adheres to ISO and ANSI standards for PIN encryption, key management, and MAC. * Simplifies and secures key injection through Verifone’s Secure Kit key-loading software. ## Contactless Capability * Future-proof your investment with an advanced contactless architecture featuring a single contactless interface (SingleCl), SoftSAMs, and a side-by-side application architecture. * Dedicated tap zone, ensuring optimized performance for contactless transactions. * Capable of accepting a diverse range of contactless payments, including EMV, NFC, MIFARE, and FeliCa alongside facilitating secure PIN-based transactions. ## Communication Technology * Bluetooth functionality offers a straightforward, plug-and-play installation for locations requiring short-range wireless capability, with support for Eddystone and iBeacon profiles. * Equipped with dual-band Wi-Fi for enhanced connectivity options. ## Connectivity Options * Multiple connectivity options, including 4G LTE and Wi-Fi, as well as Bluetooth. * Wired connectivity includes USB-C to USB-A. # Device Setup This section outlines the setup procedures for the Victa Portable device. * [Safety Instructions](#safety-instructions) * [Periodic Inspection](#periodic-inspection-1) * [Environmental Factors](#environmental-factors) * [PIN Protection Measures](#pin-protection-measures) * [Inside the Shipping Carton](#inside-the-shipping-carton) * [Inspecting the Features of the Unit](#inspecting-the-features-of-the-unit-1) * [Battery Management](#battery-management) * [Initial Battery Charging](#initial-battery-charging) * [Battery Life](#battery-life) * [Charging the Battery via Power Pack](#charging-the-battery-via-power-pack) * [Startup and Shutdown](#startup-and-shutdown) * [Connecting the Power Supply](#connecting-the-power-supply) * [Connecting to a PC](#connecting-to-a-pc) * [Victa Portable Transactions](#victa-portable-transactions) * [Victa Portable Wi-Fi/BT Support](#victa-portable-wi-fi-bt-support) * [Loading Printing Paper](#loading-printing-paper) * [Camera/QR Code Reader](#camera-qr-code-reader) ## Safety Instructions 1. Prior to connecting the equipment, thoroughly read and understand all instructions. Do not proceed with the installation until all instructions and warnings have been comprehended. 2. Ensure that there are no missing or defective parts do not use any defective parts. Verifone holds no liability for damage or injury resulting from improper installation, misuse, or failure to adhere to safety instructions, which may void the warranty. 3. Use only attachments recommended by Verifone to avoid the risk of fire, electric shock, or injury. 4. Avoid using the device near water. 5. Do not place the unit on an unstable cart, stand, or table, as it may lead to serious personal injury or damage to the equipment. ## Periodic Inspection 1. Regularly check the product and its mounting points to ensure ongoing safety. 2. Inspect the device daily for signs of tampering, including: * Wires protruding from the device. * Foreign objects inserted into the smart card slot or magnetic stripe slot. * Any abnormalities in the casing beneath the mag stripe slot, such as bumps, and any visibly added mag stripe head from the side. * Damage to the tamper-evident labels. ## Environmental Factors 1. Avoid using the device in areas with excess heat, dust, humidity, moisture, caustic chemicals, or oils. 2. Keep the device away from direct sunlight and any heat-emitting sources. 3. Choose a customer-convenient location, avoiding dusty, hot, or damp environments. 4. To reduce data errors, select a location free from magnetic interference, maintaining a safe distance from objects or units generating magnetism. ## PIN Protection Measures Use the following techniques to provide effective screening of the PIN-entry during the PIN entry process. You can use these methods in combination, although in some cases a single method might suffice. * Position the device such a way as to block visual observation of the PIN-entry process. * Position the angle of the device in such a way that PIN spying is difficult. * Position in-store security cameras so that the PIN-entry keypad is not visible. ## Inside the Shipping Carton Upon opening the shipping carton, meticulously examine its contents for any signs of tampering or shipping damage. ### To Unpack the Shipping Carton {% stepper %} {% step %} #### Thoroughly examine the shipping carton. {% endstep %} {% step %} #### Verify the authenticity of the sender by checking the shipping tracking number and other details on the product order paperwork. {% endstep %} {% step %} #### Unseal the carton box by removing the tape. {% endstep %} {% step %} #### Lift and extract the inner carton box from the outer carton box once the tape is removed. {% endstep %} {% step %} #### Unfold the inner carton box. {% endstep %} {% step %} #### Conduct a detailed inspection of the shipping carton contents. The carton box includes the following components as part of the Victa Portable product: * Victa Portable unit * USB-A to USB-C cable * Paper roll * Adapter * SIM/SAM card tray ejector pin
{% endstep %} {% step %} #### Remove all the paper wrapping from the device and its components. Peel off the clear protective film from the customer-facing payment display and the branded protective film from the merchant-facing display. {% endstep %} {% step %} #### Preserve the shipping carton and packing materials for potential future repacking or relocation of the device. {% endstep %} {% endstepper %} {% hint style="danger" %} Do not use a tampered or damaged unit. The device is equipped with tamper-evident labels. If you observe any damage to a label or component, promptly inform both the shipping company and your Verifone service provider. *N’utilisez pas un appareil trafiqué ou endommagé. L’appareil est équipé d’étiquettes d’inviolabilité. Si vous constatez des dommages sur une étiquette ou un composant, informez-en rapidement la compagnie maritime et votre fournisseur de services Verifone.* {% endhint %} ## Inspecting the Features of the Unit Prior to proceeding with the installation process, familiarize yourself with the features of the device. The Verifone Victa Portable device provides the following features: 1. A colored touch screen display for user interaction. 2. A smart card reader integrated into the front of the device to process smart card-based debit or credit transactions. Refer to the instructions in “Insert” for guidance on smart card usage. 3. A magnetic card reader built into the device, allowing debit or credit card transactions. For proper magnetic swipe card reading, insert the card from the side of the device. Refer to the instructions in “Swipe” for guidance on magnetic card usage. 4. CTLS functionality for contactless payments. Refer to “CTLS” for instructions on conducting contactless transactions. 5. A 3.5 mm audio jack, providing accessibility features for the visually impaired. ### Installing Micro SIM and or SAM Cards To install a SIM (Subscriber Identity Module) and/or SAM (Security Access Module) card in the Victa Portable device, follow these steps: 1. Power off the device. 2. Locate the compartment on the side of the device. 3. Use the SIM/SAM card tray ejector pin to unlock the compartment by inserting it into the small hole. 4. ```
``` 5. Open the compartment cover to access the SIM and/or SAM slots. 6. Insert or remove the SIM/SAM cards securely. 7. ```
``` 8. Close the compartment until it clicks into place. 9. Power on the device to ensure that the cards are recognized. {% hint style="warning" %} Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. *Observez les précautions standard lors de la manipulation d’appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d’utiliser un bracelet antistatique mis à la terre.* {% endhint %} {% hint style="info" %} VP100 supports eSIM solution. {% endhint %} ## Battery Management Effective battery management is crucial for optimizing the performance and the lifespan of your device’s battery. Here are some steps for battery management: ## Initial Battery Charging To perform the initial battery charging for your Victa Portable device, follow these steps: 1. After unpacking the device, connect the power pack to the unit. 2. Allow the device to charge for eight hours or until fully charged. 3. The battery in the Victa Portable device is equipped with a safety circuit to safeguard the Li-ion cells from overcharging and over-discharging. If the battery becomes over-discharged, the safety circuit will shut down the battery, and it must be recharged to restore operation. 4. Ensure that you adhere to the recommended charging duration to optimize the battery’s performance and longevity. {% hint style="warning" %} Using an incorrectly rated power supply may lead to potential damage to the device or cause it not to function as specified. Before proceeding with troubleshooting, it is crucial to verify that the power supply being used to power the device aligns with the specified requirements detailed on the bottom of the device. For comprehensive power supply specifications, refer to the “Specifications” section. If there is any discrepancy, obtain the appropriately rated power supply before proceeding further with troubleshooting activities. *L’utilisation d’une alimentation électrique mal évaluée peut entraîner des dommages potentiels à l’appareil ou l’empêcher de fonctionner comme spécifié. Avant de procéder au dépannage, il est crucial de vérifier que l’alimentation électrique utilisée pour alimenter l’appareil est conforme aux exigences spécifiées détaillées au bas de l’appareil. Pour connaître les spécifications complètes de l’alimentation, reportez-vous à la section « Spécifications ». En cas de divergence, procurez-vous une alimentation électrique appropriée avant de poursuivre les activités de dépannage.* {% endhint %} {% hint style="danger" %} Avoid plugging the power pack into an outdoor outlet. During a transaction, disconnecting the power source by either removing the battery or unplugging the device from a wall power source when the battery charge is very low may result in the loss of transaction data files that have not yet been stored in the device memory. Exercise caution to prevent any unintended loss of transaction data during power-related actions. *Évitez de brancher le bloc d’alimentation sur une prise extérieure. Au cours d’une transaction, débrancher la source d’alimentation en retirant la batterie ou en débranchant l’appareil d’une source d’alimentation murale lorsque la charge de la batterie est très faible peut entraîner la perte des fichiers de données de transaction qui n’ont pas encore été stockés dans la mémoire de l’appareil. Faites preuve de prudence pour éviter toute perte involontaire de données de transaction lors d’actions liées à l’alimentation.* {% endhint %} ### Using the Battery The Victa Portable device utilizes a single-cell Li-ion battery with the following features: * The battery incorporates a safety circuit that prevents damage from overcharge, over-discharge, or overheating. * It activates when the battery is left unused in the device for extended periods. * The battery provides power to the security circuit when the Victa Portable device has no external power source. * Li-ion batteries are not affected by shallow charging. To ensure optimal function, follow these best practices: * Conserve battery power by turning off the Victa Portable device when not in use. * Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Avoid letting the battery charge fall below 10% for extended periods, as this may permanently diminish battery capacity. * Recharge the battery by connecting the USB-C end of the power pack to the device and plug the other end into a wall outlet. {% hint style="info" %} The Victa Portable device automatically shuts off when the battery reaches a critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state. {% endhint %} The Victa Portable device features a simple two-color LED with two energized states: | LED Color | Status | | --------- | ----------------- | | 🔴 Red | Charging | | 🟢 Green | Charging complete | ## Battery Life Charging and discharging the Victa Portable battery repeatedly over hundreds of cycles will contribute to the natural wear and aging of the battery. If you observe significantly reduced operating times, it may indicate the need for a battery replacement. Refer to the[ “Service and Support” ](/hardware-products/hardware/victa/victa-portable/victa-portable-installation-guide/service-and-support)section for ordering information regarding replacement batteries. When it comes to disposal, it is essential to follow proper procedures: * Do not dispose of batteries in fire. * Li-ion batteries must be recycled or disposed of properly. * Do not dispose of Li-ion batteries in municipal waste sites. * Proper disposal of Li-ion batteries is crucial for environmental safety. Check with local recycling programs or electronic waste collection facilities for guidance on the correct disposal of Li-ion batteries in your area. Many communities have specific programs for recycling electronic devices and batteries to prevent environmental harm. ### Replacing the Battery If the battery is faulty or not working, or if there are any other issues with the battery, then it can be replaced by the customer by following the steps below: * Open the back cover from both sides. * Pull up the tab to take out the battery cell. * Replace the existing battery with the new one. * Close the back cover.
{% hint style="info" %} You can order the battery from the Verifone Online Store. Refer to Accessories and Cables for the part number. {% endhint %} ## Charging the Battery via Power Pack To charge the Victa Portable device using the power pack, follow these steps: 1. Insert the USB-C plug into the USB-C port of the Victa Portable device. 2. Plug the AC power pack into a wall outlet or a powered surge protector. This procedure ensures a direct connection between the device and the power source, allowing the battery to charge. Always use the recommended and compatible power supply to avoid any potential issues with charging or device performance. To safeguard against potential harm from lightning strikes and electrical surges, contemplate the installation of a power surge protector. {% hint style="info" %} You can order the power pack from Verifone Online Store. Refer to Accessories and Cables for Part Number. {% endhint %} ## Startup and Shutdown The startup process for the Victa Portable device varies based on its power source. When connected to a non-battery power source, the device automatically starts up, irrespective of the battery charge. To manually power up, press, and hold the power key for approximately 2 seconds until the startup screen appears. Once powered on, the device illuminates. {% hint style="info" %} The Verifone copyright screen appears initially, featuring a distinctive copyright display. If the terminal is pre-loaded with an application, it typically launches after the initial Verifone copyright screen and may present its own copyright information. {% endhint %} ## Connecting the Power Supply The Victa Portable has a power adaptor of input AC 100V-240V/50-60Hz/0.4A and output of DC 5V/2.2A. If you have any inquiries about the appropriate power supply to use, please reach out to your Verifone representative for assistance. To connect the power supply, follow these steps: 1. Identify the power input port on the Victa Portable. 2. Connect the appropriate power supply cable to the power input port. 3. Connect the other end of the power supply cable to a suitable power source or power adapter. 4. Ensure a secure connection and proper alignment. 5. Power on the Victa Portable using the designated power switch, if applicable. 6. This ensures the proper power supply connection for the Victa Portable.
{% hint style="warning" %} Using an incorrectly rated power supply can damage the unit or cause it to malfunction. Verifone recommends the PWR572-001-xx-A power pack. See Specifications for power supply information. *L’utilisation d’une alimentation électrique mal évaluée peut endommager l’appareil ou provoquer un dysfonctionnement. Verifone recommande le bloc d’alimentation PWR572-001-xx-A. Voir Spécifications pour plus d’informations sur l’alimentation électrique.* {% endhint %} ## Connecting to a PC To establish a connection with a computer, follow these steps for the Victa Portable device: * Plug the USB-C connector into the corresponding port on the Victa Portable. * Connect the opposite end of the USB-C plug to the USB-A port on your computer or laptop. This allows you to download applications seamlessly. ## Victa Portable Transactions | Transaction Type | Victa Portable Device | | ---------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | |

Insert

|

To proceed with an EMV transaction:
1. Insert the smart card into the reader slot.
2. Ensure the contacts on the smart card are facing upward.
3. Insert the card smoothly and continuously until it sits firmly.
4. Wait for the application to signal a completed transaction before removing the card.
5. Note that premature card removal may invalidate the transaction.
6. EMV transactions support both credit and debit card transactions using the specified procedure.

| |

Swipe

|

The device supports both magnetic stripe cards and smart cards. To carry out how to use a magnetic stripe card follow these steps:
1. Position the card with the magnetic stripe facing backward or downward.
2. To ensure a proper read, insert the magnetic card from the side of the device.
3. Swipe the card through the magnetic card reader.
4. If using a smart card, insert the card and follow the on-screen instructions before removing it.
5. This process allows for the utilization of both magnetic stripe and smart cards with the device.

| |

CTLS

|

The device supports contactless credit or debit card transactions. To carry out a contactless smart card transaction, follow these steps:
- Gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device on the top of the display, above the Contactless Reader icon.

| ## Victa Portable Wi-Fi/BT Support The Victa Portable device is equipped with an integrated WLAN RF (Wireless Local Area Network Radio Frequency) transceiver for Wireless LAN systems featuring advanced power management. Additionally, it includes an integrated radio transceiver for Bluetooth wireless systems. This configuration enables wireless connectivity and communication functionalities for the device. ## Loading Printing Paper Follow these steps to insert a paper roll with a width of 30 mm into the compartment. {% hint style="info" %} A message will consistently appear to indicate when the printer is out of paper. {% endhint %} {% hint style="warning" %} Low-quality paper may cause printer jams and generate excessive paper dust. To purchase high-quality Verifone paper, refer to the Accessories and Cables section. Ensure that thermal paper is stored in a dry, dark area. Handle paper with care, as factors such as impact, friction, temperature, humidity, and oils can impact its color and storage properties. Avoid loading paper rolls with folds, wrinkles, tears, or edge holes. *Un papier de mauvaise qualité peut provoquer des bourrages dans l’imprimante et générer une poussière de papier excessive. Pour acheter du papier Verifone de haute qualité, reportez-vous à la section Accessoires et documentation.* *Assurez-vous que le papier thermique est stocké dans un endroit sec et sombre. Manipulez le papier thermique avec précaution, car des facteurs tels que l’impact, la friction, la température, l’humidité et les huiles peuvent avoir un impact sur sa couleur et ses propriétés de stockage.* *Évitez de charger des rouleaux de papier présentant des plis, des rides, des déchirures ou des trous sur les bords.* {% endhint %} ### To Install a Paper Roll To load the paper roll into the Victa Portable device: {% stepper %} {% step %} #### Press the printer door. {% endstep %} {% step %} #### Once the door opens slightly, lift it up and open the printer door fully from the other side. {% endstep %} {% step %} #### Place the paper roll with the paper facing outward, and then close the printer door. {% endstep %} {% endstepper %}
## Camera/QR Code Reader The Victa Portable device features a primary camera boasting 5MP CMOS autofocus and a bottom camera equipped with 2MP CMOS fixed focus. Additionally, it expands the functionality of countertop devices by incorporating barcode and QR scanning capabilities.
# Specifications This chapter provides details on the power requirements, dimensions, and additional specifications of the Victa Portable device. ## Unit Power Requirement * Input power rating: AC 100V-240V/50-60Hz/0.4A * Output: DC 5V/2.2A * Li-ion rechargeable battery: 5000mAh/3.8V ## Temperature * Operating temperature: 0°C to 45°C (32°F to 113°F) * Storage temperature: -20°C to 60°C (-4°F to 140°F) ## Humidity * Relative humidity: 5% to 90% {% hint style="info" %} If the device is intended for use in environments where the temperature exceeds the specified operating range, integrators must take measures to control ambient conditions, ensuring that the product remains within the designated temperature range. {% endhint %} ## External Dimensions * Length: 205 mm * Width: 82 mm * Depth: 58 mm ## Weight * Unit weight: 456 g ## Processor * Cortex A53 Quad-core, 2GHz ## Memory * Support SD 3.0 * 4 GB RAM/32 GB ROM ## Magnetic Stripe card * Triple Track ## Smart Card Reader * Card-conserving plated landing contacts * Synchronous and asynchronous cards ## Integrated Contactless Reader * EMV ## SAM Card Reader * 1 eSIM, 1 SIM/SAM Combo and 1 SAM ## Display * 6.7” (720x1600) HD IPS LCD touchscreen ## Audio * Loudspeaker, Microphone, Buzzer, Earphone Jack ## Security * Complies to PCI PTS v6 ## Communication * Bluetooth 5.0 (2402-2480 MHz) * WLAN 2.4 GHz (2412-2484 MHz) + 5 GHz (5180-5825 MHz), 802.11 a/b/g/n/ac * GNSS support * GPS: 1574.4-1576.4MHz * GLONASS: 1597.5-1605.9MHz * BDS: 1559.1-1563.1MHz * Galileo: 1573.4-1577.5MHz * WAN support * EM SKU: * GSM 850/900/1800/1900 MHz * WCDMA B1/2/4/5/8 * LTE-FDD: B1/2/3/4/5/7/8/10/20/28/66/38/40/41 * LTE-TDD: B38/40/41 * NA SKU: * WCDMA B2/4/5 * LTE-FDD: B2/4/5/7/12/13/14/17/25/26/66/71/41 * LTE-TDD: B41 ## Camera * Bottom camera - 2 MP (QR/Barcode Scanner) * Front-facing camera - 5MP * LED torch ## Printer * High-speed thermal printer * Paper roll: maximum 30 mm diameter # Maintenance and Cleaning ### General Care To protect your device and preserve warranty coverage, observe the following guidelines: * Avoid storing the device in hot environments. Elevated temperatures shorten component lifespan and can deform plastic parts. * Avoid storing the device in cold environments. Condensation may form when the device returns to normal temperature, potentially damaging circuit boards. * Handle the device with care. Dropping, knocking, or shaking it can break internal circuit boards and delicate mechanical components. If the device experiences operational issues, contact the nearest Verifone-authorized service provider for maintenance or replacement. ### Cleaning & Sanitizing Guidelines Clean the device using a lightly water-dampened, clean microfiber cloth. One or two drops of pH-neutral, non-abrasive liquid soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners. {% hint style="danger" %} **Warning:** Using improper cleaning methods or products may result in functional and/or cosmetic issues that are not covered under warranty. {% endhint %} {% hint style="warning" %} #### Important Guidelines * **Avoid Direct Application**: Never spray, coat, or pour any liquid, sanitizer, or disinfectant directly onto the device. * **Avoid Harsh Chemicals**: Avoid using bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents as they can degrade plastic and rubber components. * **Prevent Electrostatic Discharge (ESD)**: Avoid vigorously rubbing the device with a dry cloth, as this can generate electrostatic discharge and trigger a tamper alert. {% endhint %} ### Cleaning Instructions 1. Power off the device. 2. Disconnect it from the power source. 3. Clean following the guidelines above. 4. Allow the device to dry completely before reconnecting to power. # Service and Support The Victa Portable device does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance. For product service and repair information, contact your Verifone representative. ### Returning a Device for Service The Victa Portable device does not contain user-serviceable parts. Before returning any unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. Each unit being returned requires its own individual MRA number, even if multiple units share the same model. {% hint style="warning" %} **Caution:** Customers outside the United States should contact their local Verifone representative for return assistance. The procedure below applies to U.S. customers only. *Les clients résidant hors des États-Unis doivent contacter leur représentant Verifone local pour obtenir de l'aide concernant les retours. La procédure ci-dessous s'applique uniquement aux clients résidant aux États-Unis.* {% endhint %} #### Step 1 - Gather Device Information Locate the printed label on the back of the Victa Portable device and record the following: | Information | Details | | ------------- | ------------------------------------------------------------------ | | Product ID | Model name and part number (e.g., "Victa Portable", "Mxxx-xxx-xx") | | Terminal ID | PTID xxxxxxxx | | Serial Number | S/N nnn-nnn-nnn | #### Step 2 - Obtain an MRA Number Contact Verifone using one of the following methods: **Phone**: Call 1-800-Verifone (toll-free, U.S. only). Follow the automated prompts and select the MRA option. The MRA department is available Monday–Friday, 8 A.M. to 8 P.M. Eastern Time. Have the device information from Step 1 ready. **Online**: Complete the Inquiry Contact Form at [verifone.com/en/us/contact-us](https://www.verifone.com/en/us/contact-us). Address the Subject field to "Verifone MRA Dept." Reference the model, part number, and serial number in the message body. #### Step 3 - Ship the Device {% stepper %} {% step %} ### Pack the device Pack the unit securely using the original shipping carton and materials where possible. {% endstep %} {% step %} ### MRA Number Write the MRA number clearly on the outside of the carton. {% endstep %} {% step %} ### Describe the issue Describe the fault or problem on a note placed inside the package. {% endstep %} {% step %} ### Add the return address Include the return shipping address where the repaired or replacement unit should be sent. {% endstep %} {% step %} ### Save details Retain the MRA number, serial number, and shipping tracking (air bill) number for your records. {% endstep %} {% endstepper %} # Accessories and Cables Listed below are the accessories, cables, and power supply options for the Victa Portable. Contact your Verifone sales representative and reference the specific part numbers below. ## Accessories | Part | Part Number | Part Description | | ------------ | --------------- | --------------------- | | Cable | CBL572-002-01-A | CABLE, USB-C to USB-A | | Battery Pack | BPK573-300-01-A | Battery Pack | | Power Pack | PWR572-001-xx-A | Power Pack | # Troubleshooting Guidelines This chapter compiles common instances of malfunctions that may arise during the operation of your device, along with the corresponding steps to address them. The troubleshooting guidelines outlined in the subsequent sections are incorporated to facilitate the effective installation and configuration of the device. Should you encounter challenges in operating your unit, please refer to these troubleshooting examples. If the issue persists despite following the provided guidelines or if the problem is not covered, kindly reach out to your local Verifone representative for further assistance. {% hint style="info" %} **Note:** The device is equipped with tamper-evident labels and does not contain any user-serviceable parts. It is crucial not to attempt to disassemble the unit under any circumstances. Only perform adjustments or repairs explicitly outlined in this guide. For any other services, please contact your local Verifone service provider. Utilizing services from unauthorized parties may potentially void any existing warranty. {% endhint %} {% hint style="warning" %} **Caution:** All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches the specified requirements on the back of the unit (refer to **Specifications** for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. *Toutes les unités nécessitent l'utilisation d'une alimentation. Utilisez uniquement un bloc d'alimentation fourni par Verifone. L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Assurez-vous que l'alimentation électrique utilisée pour alimenter l'unité correspond aux exigences spécifiées à l'arrière de l'unité (voir Spécifications pour les spécifications détaillées de l'alimentation électrique) avant le dépannage. Dans le cas contraire, procurez-vous une alimentation électrique appropriée avant de poursuivre le dépannage.* {% endhint %} ### Device Does Not Start If the device does not start: * Ensure that the device is plugged in to a dedicated power source. * Check all the cable connections. Also, check if the power cable connector is plugged in properly. * If the problem persists, contact your local Verifone representative for assistance. ### Blank Display When the device display is blank: * If the device display is dark, tap the screen with the stylus or your finger. If the unit is in screen-saver mode, then the screen will turn on when touched. * If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. ### Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. #### Checking Magnetic Card Reader To check the magnetic card reader: * Perform a transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. * Ensure that you are swiping cards properly. * Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. * Contact your local Verifone representative if the problem persists. #### Checking Smart Card Reader To check the smart card reader: * Perform a transaction using several different smart cards to ensure the problem is not a defective card. * Ensure that the card is inserted correctly. * Ensure the SAM cards are properly inserted in the slots and are properly secured. * Contact your local Verifone representative if the problem persists. #### Checking CTLS Reader To check the CTLS reader: * Make sure there are no obstructions between the contactless logo and the card. * Hold the card within 4 cm of the reader surface, above the Contactless Reader icon at the top of the display. * Contact your local Verifone representative if the problem persists. # Victa Portable Quick Installation Guide ## What's in the Box
Cover image

Victa Portable Device

/files/NQON82CW1iFxPL75t14Q

Power brick

*varies by country/files/X1ARhKBTLwDef7VLPEYO

Power cable

/files/GU7lOt0jYki842sAT3cI

Paper roll

/files/DBOnwxD6umUESclqFsZH
## Victa Portable Device Walkthrough ### Front {% columns %} {% column width="50%" %} {% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Printer {% endstep %} {% step %} #### Front camera {% endstep %} {% step %} #### Lock {% endstep %} {% step %} #### Volume controls {% endstep %} {% step %} #### Power and Navigation button Power ON/OFF: Press and hold the power button down for 3 to 5 seconds and then release. {% endstep %} {% step %} #### Scanning button {% endstep %} {% step %} #### Display {% endstep %} {% step %} #### Protective sticker {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} {% columns %} {% column width="50%" %} {% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Charging LED {% endstep %} {% step %} #### NFC Contactless {% endstep %} {% step %} #### Audio jack {% endstep %} {% step %} #### USB-C Port {% endstep %} {% step %} #### Scanning button {% endstep %} {% step %} #### SIM/SAM/SD tray {% endstep %} {% step %} #### Protective sticker {% endstep %} {% step %} #### MSR {% endstep %} {% step %} #### EMV Reader {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ### Top {% columns %} {% column width="50%" %} ![](/files/qwWs3b52kDmD3yqRlKau) {% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Aimer LED {% endstep %} {% step %} #### Top Camera {% endstep %} {% step %} #### Flash {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ### Rear {% columns %} {% column %}
{% endcolumn %} {% column %} {% stepper %} {% step %} #### Speaker {% endstep %} {% step %} #### Pogo pins {% endstep %} {% step %} #### Location pins {% endstep %} {% step %} #### Battery cover {% endstep %} {% step %} #### Nonslip grips {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ## Quick Setup Guide {% stepper %} {% step %} ### Open the SIM/SAM/SD tray using an ejector pin.
{% endstep %} {% step %} ### Insert or replace SIM/SAM/SD and close the tray.
{% endstep %} {% step %} ### Replace the battery
{% endstep %} {% step %} ### Open the Printer door and Insert the Paper Roll
{% endstep %} {% step %} ### Connect to Power
{% endstep %} {% step %} ### Insert Chip Card for Payment
### Swipe Card for Payment
### Contactless (Tap) Card for Payment
{% endstep %} {% step %} ### Barcode and QR Code Scanning
{% endstep %} {% endstepper %} ## Victa Portable Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [Installation Guide.](/hardware-products/hardware/victa/victa-portable/victa-portable-installation-guide) ***VPN: DOC573-005-ENG-A, Rev A02*** # Victa Reader Tap, chip and swipe payments on Apple and Android devices. {% hint style="info" %} The documents are being developed and will be available when ready. {% endhint %} {% columns %} {% column width="25%" %}
Verifone Victa mobile payment terminal photo
{% endcolumn %} {% column width="50%" %} • Bluetooth® 5.0 + LE \ • Verifone Secure OS 2 \ • STM32U5A5 \ • 2.5MB RAM / 12MB storage \ • Battery: 800mAh {% endcolumn %} {% column width="24.999999999999996%" %} #### Related Products Victa Mobile {% endcolumn %} {% endcolumns %} ***

Looking for help? Start here!

*** *** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # Victa Full Feature Base {% columns %} {% column width="25%" %}
{% endcolumn %} {% column width="41.666666666666664%" %} * USB-Serial Gadget Support * Ethernet Sharing via Pogo Pins * Undocked State Handling * Flexible Docking Connectivity * Compatible Terminals : VP100, VM100 {% endcolumn %} {% column width="33.33333333333333%" %} #### Related Products Victa Mobile Victa Portable Victa SoftPOS Mobile Victa SoftPOS Portable {% endcolumn %} {% endcolumns %} ***

Looking for help? Start here!

*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/R4WnhflYkgjcpOFSom8s" %} [Victa Full Feature Base Quick Installation Guide](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-quick-installation-guide) {% endcontent-ref %} {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/0ba4c8eee88ad199c974394508ed9e8bcc6f7b1c" %} [Victa Full Feature Base Installation Guide](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-installation-guide) {% endcontent-ref %} {% endcolumn %} {% column width="50.00000000000002%" %} {% endcolumn %} {% endcolumns %} *** ## Resources

Verifone Central

Learn about Verifone Central and how to manage merchants and transactions/spaces/dzivQyj8aHN5Kvmx8apX/pages/ujppsiLxcsW0YRyYtVRY

Verifone HQ

Next generation terminal estate management software suite/spaces/EY3R9hvJAT89rYtAGNR3/pages/YAyondtG4MTcLfu1MgOd
*** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # Victa Full Feature Base Installation Guide This guide is the primary source of information for setting up the Victa Full Feature (FF) Base device. ## Audience This guide is intended for any user involved in the installation of the Victa Full Feature Base (VF1-B-FF) device. ## Organization This guide is organized as follows: * [**Device Overview**](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-installation-guide/device-overview) - Provides an overview of the Victa Full Feature Base device. * [**Device Setup**](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-installation-guide/device-setup) - Provides instructions on connecting the Victa Full Feature Base device. * [**Specifications**](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-installation-guide/specifications) - Provides the power and other requirements of the Victa Full Feature Base device. * [**Maintenance and Cleaning**](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-installation-guide/maintenance-and-cleaning) - Explains how to maintain the device. * [**Service and Support**](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-installation-guide/service-and-support) - Furnishes information on contacting local Verifone representatives or service providers, as well as details on ordering accessories or documentation from Verifone. * [**Accessories and Cables**](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-installation-guide/accessories-and-cables) - Provides the range of accessories and cables with corresponding part numbers. * [**Troubleshooting Guidelines**](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-installation-guide/troubleshooting-guidelines) - Provides guidance for addressing issues that may arise during device installation. ## Related Documentation To learn more about the Victa Full Feature Base, refer to the following document associated with the Verifone Part Numbers (VPNs). | Document | VPN | | -------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------- | | [Victa Full Feature Base Quick Installation Guide](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-quick-installation-guide) | VPN DOC573-024-ENG-A | | Victa Full Feature Base Certifications and Regulations | VPN DOC573-007-EN-A | ## Conventions The following table describes the conventions and provides examples of their use. | Convention | Meaning | Example | | ----------- | ----------------------------------------------------------------------------------- | --------------------------------------------------------------- | | **NOTE** | The bulb icon is used to highlight important information. | If exchanging cables use a Verifone-approved cable. | | **CAUTION** | The caution symbol indicates possible hardware or software failure or loss of data. | Avoid placing metallic objects at the front of the card reader. | | **WARNING** | The lightning symbol is used as a warning when bodily injury might occur. | For safety, do not string cables or cords across a walkway. | ***VPN: DOC573-027-ENG-A, Rev A00.1*** # Device Overview This chapter provides an overview of the Victa Full Feature Base device. The Full Feature Base is a highly capable solution built for modern mobile and portable devices such as VP100, VM100 etc. The Victa FF Base supports Ethernet connection for seamless integration with Electronic Cash Registers (ECRs). There are three separate USB interfaces; USB-A to connect accessories to the base such as scanner. Only peripherals appearing as single virtual serial ports are supported on this port. USB-C for powering the base via the power supply provided with the terminal, and the secondary USB-B interface that allows serial data connection. In Bluetooth connection, a dedicated base control channel ensures the operation and remains independent of the handset. When the terminal is docked, it automatically communicates over USB by default; when undocked, it transitions seamlessly to a Bluetooth PAN connection. Bluetooth support enables Grab-and-Go workflows, allowing the terminal to be removed from the base and remain connected via Bluetooth. ## Features Following are the supported features: * **USB-Serial Gadget Support**: Supports USB-Serial gadget mode exclusively. * **Ethernet Sharing via Pogo Pins**: When the Terminal is docked, the ETH0 interface can activate and shares Ethernet connectivity through pogo pins. * **Undocked State Handling**: Ethernet interface remains inactive when the Terminal is not docked. * **Flexible Docking Connectivity**: Handset docking is supported via Bluetooth pairing when undocked, and via pogo-pin connection when docked. ### Compatible Terminals * VP100 * VM100 ### Multiple Bases Support Up to seven Terminals can be paired to a single Base. A Terminal handset can be paired with up to three Bases. {% hint style="info" %} **Note**: Even if paired against multiple Bases, a Terminal can be connected to only a single Base at a time. {% endhint %} * **Charging and Communication Dock** * Charges the terminal while connected, reducing downtime. * Allows simultaneous charging and data communication. * **Peripheral Support** * Ports for connecting peripherals such as ECR, barcode scanners, or printers. * Enhances functionality of the payment terminal. * **Secure Cradle Design** * Prevents accidental disconnection or tampering. * **Compact and Durable** * Designed for counter-top use with minimal space requirements. * Built for long-term use in busy retail environment. ## Connectivity Options The Victa Full Feature Base provides multiple ports to connect and power the payment terminal while integrating smoothly into your point-of-sale. * USB-C Port * Ethernet Port (LAN) * USB-A Host Port * USB-B Device Port
# Device Setup This section outlines the setup procedures for the Victa Full Feature Base, covering the following segments: * [Safety Instructions](#safety-instructions) * [Periodic Inspection](#periodic-inspection) * [Electrical Considerations](#electrical-considerations) * [Selecting Location](#selecting-location) * [Inside the Shipping Carton](#inside-the-shipping-carton) * [Inspecting the Features of the Unit](#inspecting-the-features-of-the-unit) * [Power Supply](#power-supply) * [Secure Pairing Options](#secure-pairing-options) ## Safety Instructions 1. Prior to connecting the equipment, thoroughly read and understand all instructions. Do not proceed with the installation until all instructions and warnings have been understood. 2. Ensure that there are no missing or defective parts do not use any defective parts. Verifone holds no liability for damage or injury resulting from improper installation, misuse, or failure to adhere to safety instructions, which may void the warranty. 3. Use only peripherals recommended by Verifone to avoid the risk of fire, electric shock, or injury. 4. Avoid using the device near water. 5. Do not place the unit on an unstable cart, stand, or table, as it may lead to serious personal injury or damage to the equipment. 6. Avoid using the device in areas with excess heat, dust, humidity, moisture, caustic chemicals, or oils. 7. Keep the device away from direct sunlight and anything that radiates heat, such as a stove or a motor. 8. Do not use the device outdoors. ## Periodic Inspection 1. Regularly check the product to ensure ongoing safety. 2. Inspect the device daily for signs of tampering. ## Electrical Considerations 1. Avoid using this product during electrical storms. 2. Disconnect the device from its POS terminal before cleaning. {% hint style="warning" %} The device is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. *L'appareil n'est ni étanche à l'eau ni à la poussière et est destiné à une utilisation en intérieur uniquement. Tout dommage causé à l'appareil par une exposition à la pluie ou à la poussière peut annuler la garantie.* {% endhint %} {% hint style="warning" %} Due to the risk of electric shock or damage to the terminal, do not use this equipment near a water source, for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. Likewise, avoid using this product during thunderstorms causing power cuts. Avoid placing the terminal near electrical devices or other units that could cause large voltage fluctuations or electrical interference, such as air conditioners, neon signs, high-frequency safety devices, or electrical equipment. *En raison du risque de choc électrique ou d'endommagement du terminal, n'utilisez pas ce équipement à proximité d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'une cuisine un évier ou une cuve à lessive, dans un sous-sol humide ou près d'une piscine. De même, évitez d'utiliser ce produit lors d'orages provoquant des coupures de courant. Éviter placer le terminal à proximité d'appareils électriques ou d'autres unités susceptibles de provoquer de grandes fluctuations de tension ou interférences électriques, telles que les climatiseurs, les enseignes au néon, dispositifs de sécurité haute fréquence ou équipements électriques.* {% endhint %} ## Selecting Location Use the following guidelines to select the best location for the Victa Full Feature Base. ### To Select a Location Choose a location convenient for the merchant: * Far from heavy metal objects. * A flat support surface. * Near a power outlet and the terminal or computer that connects to the device. {% hint style="danger" %} For safety, do not string cables or cords across a walkway. *Pour des raisons de sécurité, ne faites pas passer de câbles ou de cordons sur une passerelle.* {% endhint %} ## Inside the Shipping Carton Upon opening the shipping carton, meticulously examine its contents for any signs of tampering or shipping damage. ### To Unpack the Shipping Carton **Unpacking Instructions:** {% stepper %} {% step %} #### Thoroughly examine the shipping carton {% endstep %} {% step %} #### Verify the authenticity of the sender by checking the shipping tracking number and other details on the product order paperwork. {% endstep %} {% step %} #### Unseal the carton box by removing the tape. {% endstep %} {% step %} #### Lift and extract the inner carton box from the outer carton box once the tape is removed. {% endstep %} {% step %} #### Unfold the inner carton box {% endstep %} {% step %} #### Conduct a detailed inspection of the shipping carton contents. The carton box includes the following components as part of the Victa Full Feature Base product: * Victa Full Feature Base * 2 Screws
{% endstep %} {% step %} #### Remove all the paper wrapping from the device and its components. {% endstep %} {% step %} #### Preserve the shipping carton and packing materials for potential future repacking or relocation of the device. {% endstep %} {% endstepper %} {% hint style="danger" %} Do not use a tampered or damaged unit. If you observe any damage to a label or component, promptly inform both the shipping company and your Verifone service provider. *N'utilisez pas un appareil altéré ou endommagé. Si vous constatez un dommage sur une étiquette ou un composant, informez-en rapidement le transporteur et votre fournisseur de services Verifone.* {% endhint %} ## Inspecting the Features of the Unit Prior to proceeding with the installation process, familiarize yourself with the features of the device.
{% hint style="warning" %} Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. *Observez les précautions standard lors de la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet antistatique mis à la terre.* {% endhint %} The Victa Full Feature Base indicates the charge status of the device placed on the base as below: * Pulsing Red LED = Charging * Green LED = Fully Charged ## Power Supply The power supply to be used is the one that comes along with the Victa Portable or the Mobile device. The interface used is USB-C to provide power to the Victa Full Feature Base. {% hint style="info" %} Always use the recommended, compatible power supply to avoid charging issues or potential damage to the device. {% endhint %} {% hint style="warning" %} To protect against electrical surges or lightning strikes, consider using a certified surge protector. *Pour vous protéger contre les surtensions électriques ou la foudre, pensez à utiliser un parasurtenseur certifié.* {% endhint %} {% hint style="warning" %} Using an incorrectly rated power supply may lead to potential damage to the device or cause it not to function as specified. Before proceeding with troubleshooting, it is crucial to verify that the power supply being used to power the device aligns with the specified requirements detailed on the bottom of the device. For comprehensive power supply specifications, refer to the "Specifications" section. Verifone recommends the PWR572-001-xx-A power supply. If there is any discrepancy, obtain the appropriately rated power supply before proceeding further with troubleshooting activities. *L'utilisation d'une alimentation électrique mal évaluée peut entraîner des dommages potentiels à l'appareil ou l'empêcher de fonctionner comme spécifié. Avant de procéder au dépannage, il est crucial de vérifier que l'alimentation électrique utilisée pour alimenter l'appareil est conforme aux exigences spécifiées détaillées au bas de l'appareil. Pour connaître les spécifications complètes de l'alimentation, reportez-vous à la section « Spécifications ». Verifone recommande le bloc d'alimentation PWR572-001-xx-A. En cas de divergence, procurez-vous une alimentation électrique appropriée avant de poursuivre les activités de dépannage.* {% endhint %} ### Connecting the Power Supply {% stepper %} {% step %} #### Identify the power input port on the Victa Full Feature Base. {% endstep %} {% step %} #### Insert the compatible USB-C power cable into the Base. **Note:** Power supply and USB-C cables are available from the Verifone Online Store - see ["Accessories and Cables"](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-installation-guide/accessories-and-cables) for part numbers. {% endstep %} {% step %} #### Plug the other end into an appropriate power source or adapter. {% endstep %} {% step %} #### Ensure the cable is fully seated and correctly aligned. {% endstep %} {% step %} #### Turn on the base. Once powered on, the device's display and the indicator lights illuminate, confirming that the unit is receiving power. {% endstep %} {% endstepper %}
### Victa Full Feature Base Connection Modes The handset maintains a distinct base control channel. When docked, the Victa Portable/Mobile communicates over USB. When undocked, it switches automatically to Bluetooth connection. Also, there are 2 ways of using the Victa Full Feature Base. {% stepper %} {% step %} #### The grab and go mode can be achieved by location pins. {% endstep %} {% step %} #### View the grab and go configuration
{% endstep %} {% step %} #### The device can be directly fixed using 2 screws by removing the location pins.
{% endstep %} {% endstepper %} ## Secure Pairing Options The Victa Full Feature Base supports USB-authenticated pairing system. ### Entering and Leaving Base radio area Android Terminals use a **Captive Portal check** to verify internet connectivity whenever a new network connection is established. When a Terminal moves **out of a Base's coverage area**, it attempts to restore data connectivity using **lower-priority connections**, such as Wi-Fi or Cellular (if these options are configured and available). When the Terminal **re-enters the Base's coverage area**, it automatically attempts to **reconnect to the Base via Bluetooth (BT)**. ### Connection to Terminal (Docked & Undocked) Physical docking between the **Victa Terminal** and the **FF Base** is supported through **pogo pins**. Docking is established using **Bluetooth (BT) pairing**, and communication between the Terminal and the Base takes place via **BT profile protocols**. * By default, when the Terminal is **docked** and an **Ethernet cable** is connected to the FF Base, the Ethernet connection is shared with the Terminal through the pogo pins in **bridge mode**. * When the Terminal is **undocked**, the Ethernet connection is shared with the Terminal via the **BT-PAN interface**. ## BT Connection The Victa Full Feature Base features an integrated Bluetooth radio transceiver, allowing wireless communication. This capability provides the Victa Full Feature Base with flexible, cable-free connectivity options, ideal for dynamic retail and service environments. The Victa Full Feature Base features a simple LED indication of the bluetooth pairing status: * Blinking Blue: Pairing * Solid Blue: Paired ### BT Profiles The Base maintains a Bluetooth connection with the Terminal if the Terminal has been previously paired and connected using a specific BT profile. Different Bluetooth profiles are utilized to support the various **external connectors.** The UUID table for Victa FF Base is as follows: | Interface | UUID | | ---------- | ----------------------------------------- | | USB type B | UUID 2e3531e6-ddc2-4c51-8a51-964e6a920417 | | USB type A | UUID 6820a0cc-24c0-4f65-8d9a-dee11340875b | ### Base BT-PAN modes * Router mode: The Terminal is assigned a **local IP address** by the Base. * Bridge mode: The Terminal can be accessed from external networks through **incoming messages**. ### Data Transfer through FF base | Interface | Port | | ---------- | ---------------- | | USB type B | ACM1 (Serial 17) | | USB type A | ACM3 (Serial 19) | ### Base Control Channel The Terminal maintains a **dedicated control channel** with the Base. The **Base Control application** on the Terminal connects to this channel using **Bluetooth Serial Port Profile (SPP)**. When multiple Terminals are paired with the Base, the Terminal that is **selected within the application** is granted access to the control channel. **Only one Terminal can connect to the control channel at any given time.** **The control channel supports the following internal operations:** * **Configuration**: Switch between **Router** and **Bridge** modes * **Software Information**: Retrieve Base software version details * **Serial Port Configuration** * **Other internal management operations** ### Connection Handover **Routing Preferences** * When the Terminal is **docked** or **undocked**, the preferred connection is B**ase Ethernet**, provided via: * **ETH0** when the device is docked, with option to use BT-only via configuration. * **BT-PAN** when the device is undocked. * When the Terminal moves **outside the Base radio coverage**, it automatically falls back to available communication options based on configured priorities and network availability: * **Highest priority (unmetered)**: Wi-Fi * **Next priority (metered)**: Cellular, in the order **4G -> 3G -> 2G** ### Bluetooth and Peripheral Connection Status * The **Bluetooth connection status** is indicated by an icon in the **Android notification bar.** The following information is available for viewing: | Dock status | Docked Base Network Information | Base OS version | | ------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------- | --------------------------------- | | Displays the current docking state of the device along with the **serial number of the connected docking station.** | Displays network information provided by the connected docking station. | OS Version of the Docked Station. | ### Loss of Data Connectivity Examples The following examples illustrate the Terminal's connectivity behaviour, including scenarios in which the Base temporarily loses and later restores its internet connection. In all examples, the Base is configured to operate in **Bridge Mode.** | Initial Condition | Setup | Steps/Result | | ------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | |

Base with Ethernet Cable Connected

Terminal BT paired to Base

|

Scenario #1:

  • Terminal has an active cellular SIM.
  • Terminal is connected to Wi-Fi (same network as the Base's wired connection).
  • Ethernet cable is connected to the Base.
    Bluetooth is enabled on the Terminal.
  • Terminal is not docked on the Base.
|

1. The Terminal is paired to the Base via the Base Control app, and the Base has an Ethernet cable connected. In this configuration, the Terminal receives data via the BT-PAN profile.
2. If the Ethernet cable is removed from the Base or the Base loses connectivity:

The Terminal falls back to cellular (4G).

The Android notification bar displays the Wi-Fi icon with an "x", indicating that Wi-Fi is connected but no internet access is available.

Explanation:

If the Terminal's Wi-Fi is connected to the same router as the Base's Ethernet, both Ethernet and Wi-Fi share the same gateway.

When the Ethernet connection reports "No Internet Access", the Android Connectivity Manager automatically switches from BT-PAN/Ethernet to cellular data.

When the Ethernet cable is reconnected to the Base, the Terminal automatically switches back to BT-PAN/Ethernet.

| | |

Scenario #2:

  • Terminal has an active cellular SIM.
  • Terminal is connected to Wi-Fi using an independent backhaul (separate from the Base's Ethernet connection).
  • Ethernet cable is connected to the Base.
  • Bluetooth is enabled on the Terminal.
  • Terminal is not docked on the Base.
|

1. The Terminal is paired to the Base via the Base Control app, and the Base has an Ethernet cable connected. In this configuration, the Terminal receives data via the BT-PAN profile.
2. If the Ethernet cable is removed from the Base or the Base loses connectivity:

The Terminal falls back to Wi-Fi.

Explanation:

When the Terminal's Wi-Fi uses an independent backhaul (different router or network than the Base's Ethernet), the Android Connectivity Manager automatically switches the Terminal from BT-PAN/Ethernet to Wi-Fi data.
3. When the Ethernet cable is reconnected to the Base, the Terminal automatically switches back to BT-PAN/Ethernet.

| | |

Scenario #3:

  • Terminal has an active cellular SIM.
  • Wi-Fi is disconnected.
  • Ethernet cable is connected to the Base.
  • Bluetooth is enabled on the Terminal.
  • Terminal is not docked on the Base.
|

1. The Terminal is paired to the Base via the Base Control app, with the Base's Ethernet cable connected. In this configuration, the Terminal receives data via the BT-PAN profile.
2. If the Ethernet cable is removed from the Base or the Base loses connectivity the Terminal falls back to Cellular data.
3. When Wi-Fi is connected:
1. If the Wi-Fi uses an independent backhaul (different network or router than the Base's Ethernet), the Terminal switches from Cellular to Wi-Fi, as Wi-Fi has higher priority than Cellular.
2. If the Wi-Fi uses the same network/router as the Base's Ethernet, the Terminal remains on Cellular, because the Android Connectivity Manager detects that the Wi-Fi connection does not provide additional independent connectivity.
3. When the Ethernet cable is reconnected to the Base, the Terminal automatically switches back to BT-PAN/Ethernet.

| | Initial Condition | Setup | Steps/Results | | ----------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Base with Ethernet Cable Disconnected (or data unavailable) |

Scenario #1:

  • Terminal has an active cellular SIM.
  • Terminal is connected to Wi-Fi (using the same router/network as the Base's Ethernet connection).
  • Ethernet cable is not connected to the Base, or data is unavailable.
  • Bluetooth is enabled on the Terminal.
  • Terminal is not docked on the Base.
|

1. Pair the Terminal to the Base while the Base's Ethernet cable is disconnected (or data is unavailable).

In this case, the Terminal uses Wi-Fi for connectivity.
2. Connect the Ethernet cable to the Base:

The Terminal remains on Wi-Fi.

Explanation:
In Bridge Mode, if the Ethernet cable is not connected (or data is lost), the BT-PAN interface does not receive an IP address when the Terminal starts BT-PAN.

Without an IP address, the Android Connectivity Manager cannot validate the BT-PAN interface for internet access and therefore continues using Wi-Fi.
3. Reconnect Ethernet cable and reboot the Base:

Bridge Mode is re-established, and a valid IP address is assigned to both the Base and the Terminal (as BT-PAN client).

The Terminal automatically switches from Wi-Fi to BT-PAN/Ethernet for connectivity.

| ### Transitions Between Docked and Undocked States When using **Bluetooth (all profiles),** the connection is maintained during both docking and undocking events. Currently, when a single Terminal is used with **two FF Bases,** and the Terminal is moved from **Base B1 to Base B2** and then undocked, the **BT-PAN connection to the most recently paired Base** is re-established. **Scenario 1: Transition Between Two Bases** **Preconditions** * Two FF Bases (**B1** and **B2**) are available * An Ethernet cable is connected to each Base * Both Bases are configured in **Router Mode** **Steps** * Dock the Terminal on **B1**. * Verify the Terminal IP address in **Diagnostics -> Network Information**. * Remove the Terminal from **B1** and dock it on **B2**. * Verify the Terminal IP address again in **Diagnostics -> Network Information**. * Remove the Terminal from **B2** and check which Base the Terminal connects to using: * **Base Control application**, or * **Settings ->Connected Devices** **Actual Result** * When the Terminal is moved from **B1 to B2,** and then undocked, the connection to the **last paired Base (B2)** is maintained, and the **IP address assigned by B2** continues to be used. * When the Terminal is removed from **B2** and then docked on **B1,** the connection to the **last paired Base (B2)** is still maintained, while the **ETH0 interface via pogo pins** becomes active. **Switching Ethernet connection from pogo pins to Wi-Fi:** **Preconditions:** * Terminal is docked to the Base * Wi-Fi is enabled * Ethernet cable is connected to the FF Base * Terminal gets IP address from docked base via USB Pogo pins **Steps:** * Disconnect ethernet cable on the Base **Actual Result:** Terminal falls back to Wi-Fi connection within \~45 sec. **Switching Ethernet Connection from BT-PAN to Wi-Fi** **Preconditions** * Wi-Fi is enabled * Ethernet cable is connected to the FF Base * Terminal is connected to the Base but not docked * Terminal uses BT-PAN for connectivity **Steps** * Disconnect the Ethernet cable from the Base **Actual Result:** The Terminal falls back to a Wi-Fi connection within approximately 30 seconds. ### Power Management **Base** The Base does not implement power management and operates continuously in active mode. **Terminal Behavior** **Victa** * **VP1-B-FF** * **Base External Connectors** | Function | Connector | Notes | | --------------- | --------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Serial over USB | USB-B |

This is a USB device interface for connecting to an ECR.

It supports Serial-over-USB communication with ECR devices.

| | USB-Host | USB-A |

The port is configured in Host mode. It supports:

  • Transfer of Base logs to a USB stick connected to this port.
  • Connection of USB accessories, such as an external scanner.
| | Ethernet | RJ45 | **Gigabit Ethernet port** for connecting to a **LAN (Local Area Network).** | | Handset Docking | Pogo pins | **USB interface to the handset,** providing **power and data** through the **pogo pins**. | | Power Supply | USB-C | DC power input | ### Compatible Terminals The following Victa Portable/Mobile terminals are supported: * VP100 * VM100 ### Secure Auto-Pairing {% stepper %} {% step %} #### Dock the handset on the Base After a few seconds, the **blue LED** on the Base begins flashing, and a **Pairing Request** notification appears on the Terminal.
{% endstep %} {% step %} #### Pair the handset Tap **"Pair and Request",** and on the next screen, tap **"Pair."**
{% endstep %} {% step %} #### Confirm the connection Once pairing is complete, the handset automatically connects to the Base. The **blue LED remains solid,** indicating a successful connection.
{% endstep %} {% endstepper %} ### Base software update Dock the Terminal on the Base. Verify that an **Ethernet icon** is displayed and that the default IP address **(192.168.138.2)** is assigned to the **Pogo Pins (Ethernet over USB)** interface. {% hint style="info" %} The update can also be performed via **BT-PAN**; however, when docked, the update process is significantly faster. {% endhint %}
{% stepper %} {% step %} #### Launch Base Manager If the Terminal is already connected to the Base, select the connected Base. If not, choose the paired Base; the Terminal will connect and proceed to the **Base Settings** screen.
{% endstep %} {% step %} #### Update the database On the next screen, select the update file. The file is transferred to the Base, installed, and the Base reboots automatically. After the update completes successfully, verify the software version by selecting **"Software Information"** on the B**ase Settings** screen.
{% endstep %} {% endstepper %} ## ECR Connection Plug one end of the USB cable into the USB-B port on the Victa Full Feature Base, and connect the other end to the ECR.
## Peripheral Connection Plug one end of the USB cable into the USB-A port on the Victa Full Feature Base, and connect the other end to the scanner.
# Specifications This chapter provides details on the power requirements and additional specifications of the Victa Full Feature Base device. ## Unit Power Requirement * Input power rating: DC 5V/2.2A ## Temperature * Operating temperature: -5°C to 45°C (23°F to 113°F) * Storage temperature: -20°C to 60°C (-4°F to 140°F) ## Humidity * Relative humidity: 5% to 90% {% hint style="info" %} If the device is intended for use in environments where the temperature exceeds the specified operating range, integrators must take measures to control ambient conditions, ensuring that the product remains within the designated temperature range. {% endhint %} ## Communication WAN Support * EM SKU: * GSM 850/900/1800/1900 MHz * WCDMA B1/2/4/5/8 * LTE-FDD: B1/2/3/4/5/7/8/10/20/28/66 * LTE-TDD: B38/40/41 # Maintenance and Cleaning ## General Care To protect your device and preserve warranty coverage, observe the following guidelines: * Avoid storing the device in hot environments. Elevated temperatures shorten component lifespan and can deform plastic parts. * Avoid storing the device in cold environments. Condensation may form when the device returns to normal temperature, potentially damaging circuit boards. * Handle the device with care. Dropping, knocking, or shaking it can break internal circuit boards and delicate mechanical components. If the device experiences operational issues, contact the nearest Verifone-authorized service provider for maintenance or replacement. ## Cleaning & Sanitizing Guidelines Clean the device using a lightly water-dampened, clean microfiber cloth. One or two drops of pH-neutral, non-abrasive liquid soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners. {% hint style="warning" %} Using improper cleaning methods or products may result in functional and/or cosmetic issues that are not covered under warranty. {% endhint %} {% hint style="warning" %} **Important Guidelines** * **Avoid Direct Application**: Never spray, coat, or pour any liquid, sanitizer, or disinfectant directly onto the device. * **Avoid Harsh Chemicals**: Avoid using bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents as they can degrade plastic and rubber components. * **Prevent Electrostatic Discharge (ESD)**: Avoid vigorously rubbing the device with a dry cloth, as this can generate electrostatic discharge and trigger a tamper alert. {% endhint %} ## Cleaning Instructions 1\. Power off the device. 2\. Disconnect it from the power source. 3\. Clean it following the guidelines above. 4\. Allow the device to dry completely before reconnecting to power. # Service and Support This device does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance. For product service and repair information contact your Verifone representative ## Returning a Device for Service This device does not contain user-serviceable parts. Before returning any unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. Each unit being returned requires its own individual MRA number, even if multiple units share the same model. {% hint style="warning" %} Customers outside the United States should contact their local Verifone representative for return assistance. The procedure below applies to U.S. customers only. *Les clients résidant hors des États-Unis doivent contacter leur représentant Verifone local pour obtenir de l'aide concernant les retours. La procédure ci-dessous s'applique uniquement aux clients résidant aux États-Unis.* {% endhint %} {% stepper %} {% step %} ### Gather device information Locate the printed label on the back of the Victa FF Base and record the following: | Information | Details | | ------------- | ----------------------------------------------------------------- | | Product ID | Model name and part number (e.g., "Victa FF Base", "Mxxx-xxx-xx") | | Terminal ID | PTID xxxxxxxx | | Serial Number | S/N nnn-nnn-nnn | | {% endstep %} | | {% step %} ### Obtain an MRA number Contact Verifone using one of the following methods: **Phone**: Call 1-800-Verifone (toll-free, U.S. only). Follow the automated prompts and select the MRA option. The MRA department is available Monday–Friday, 8 A.M. to 8 P.M. Eastern Time. Have the device information from **Step 1** ready. **Online**: Complete the Inquiry Contact Form at [https://www.verifone.com/en/us/contact-us.](https://www.verifone.com/en/us/contact-us) Address the Subject field to "Verifone MRA Dept." Reference the model, part number, and serial number in the message body. {% endstep %} {% step %} ### Ship the device * Pack the unit securely using the original shipping carton and materials where possible. * Write the MRA number clearly on the outside of the carton. * Describe the fault or problem on a note placed inside the package. * Include the return shipping address where the repaired or replacement unit should be sent. * Retain the MRA number, serial number, and shipping tracking (air bill) number for your records. {% endstep %} {% endstepper %} # Accessories and Cables Listed below are the accessories, cables, and power supply options for the Victa FF Base. Contact your Verifone sales representative and reference the specific part numbers below. ## Accessories | Part | Part Number | Part Description | | ---------- | --------------- | ---------------- | | Cable | CBL572-002-01-A | CABLE, USB-C | | Power Pack | PWR572-001-xx-A | Power Supply | # Troubleshooting Guidelines This chapter compiles common instances of malfunctions that may arise during the operation of your device, along with the corresponding steps to address them. The troubleshooting guidelines outlined in the subsequent sections are incorporated to facilitate the effective installation and configuration of the device. Should you encounter challenges in operating your unit, please refer to these troubleshooting examples. If the issue persists despite following the provided guidelines or if the problem is not covered, kindly reach out to your local Verifone representative for further assistance. {% hint style="info" %} The device is equipped with tamper-evident labels and does not contain any user-serviceable parts. It is crucial not to attempt to disassemble the unit under any circumstances. Only perform adjustments or repairs explicitly outlined in this guide. For any other services, please contact your local Verifone service provider. Utilizing services from unauthorized parties may potentially void any existing warranty. {% endhint %} {% hint style="warning" %} All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches the specified requirements on the back of the unit (refer to **Specifications** for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. *Toutes les unités nécessitent l'utilisation d'une alimentation. Utilisez uniquement un bloc d'alimentation fourni par Verifone. L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Assurez-vous que l'alimentation électrique utilisée pour alimenter l'unité correspond aux exigences spécifiées à l'arrière de l'unité (voir **Spécifications** pour les spécifications détaillées de l'alimentation électrique) avant le dépannage. Dans le cas contraire, procurez-vous une alimentation électrique appropriée avant de poursuivre le dépannage.* {% endhint %} ## Device Does not Start If the device does not start: * Ensure that the device is plugged in to a dedicated power source. * Check all the cable connections. Also, check if the power cable connector is plugged in properly. * If the problem persists, contact your local Verifone representative for assistance. ## Blank Display When the device display is blank: * If the device display is dark, tap the screen with the stylus or your finger. If the unit is in screensaver mode, then the screen will turn on when touched. * If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. ## Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. ### Checking Magnetic Card Reader To check the magnetic card reader: * Perform a transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. * Ensure that you are swiping cards properly. * Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. * Contact your local Verifone representative if the problem persists. ### Checking Smart Card Reader To check the smart card reader: * Perform a transaction using several different smart cards to ensure the problem is not a defective card. * Ensure that the card is inserted correctly. * Ensure the SAM cards are properly inserted in the slots and are properly secured. * Contact your local Verifone representative if the problem persists. ### Checking CTLS Reader To check the CTLS reader: * Make sure there are no obstructions between the contactless logo and the card. * Hold the card within 4 cm of the reader surface, above the Contactless Reader icon at the top of the display. * Contact your local Verifone representative if the problem persists. # Victa Full Feature Base Quick Installation Guide Use this guide to unbox, identify, and set up Victa Full Feature Base. Before you begin, confirm you have all device, cable, and accessories listed below. ## What's in the Box
Cover image

Victa FF Base

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Power brick

*varies by country/files/VK1dhCX3DOTdhbZiV0ka
## Device Walkthrough ### Front {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### USB-C {% endstep %} {% step %} #### USB-A {% endstep %} {% step %} #### USB-B {% endstep %} {% step %} #### Ethernet (LAN) {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} {% columns %} {% column width="50%" %} ![](/files/zM4nRXQBgwfySkqZQYZH) {% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Location pins {% endstep %} {% step %} #### Pogo pins {% endstep %} {% step %} #### Charging indicator LED {% endstep %} {% step %} #### BT status indicator {% endstep %} {% step %} #### BT pairing button
{% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ### Rear {% columns %} {% column width="50%" %} ![](/files/NTeALSJf5327BWISKVEI) {% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Adhesive foot {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ## Quick Setup Guide ## Mount the Base Using Adhesive {% stepper %} {% step %} ### Peel off the protective film.
{% endstep %} {% step %} ### Place the Victa FF Base on a stable, flat surface.
{% endstep %} {% endstepper %} ## Grab and Go {% stepper %} {% step %} ### Lift the Victa Mobile device off the Victa FF Base by disengaging it from the locating pins.
{% endstep %} {% step %} ### Lift the Victa Portable device off the Victa FF Base by disengaging it from the locating pins.
{% endstep %} {% endstepper %} ## Direct Fix {% stepper %} {% step %} ### Unscrew the location pins using a screwdriver
{% endstep %} {% step %} ### Remove the location pins
{% endstep %} {% step %} ### Place the Victa Mobile Device and fix the screws.
{% endstep %} {% step %} ### Place the Victa Portable Device and fix the screws.
{% endstep %} {% endstepper %} Connect to Power and Peripherals
## Full Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [Installation Guide.](/hardware-products/hardware/victa/victa-full-feature-base/victa-full-feature-base-installation-guide) ***VPN: DOC573-024-ENG-A, Rev A00*** # Victa Register A powerful, dual-display Android-based POS (Point of Sale) system built for high-volume retail and hospitality environments. {% columns %} {% column width="25%" %}
Verifone Victa register payment terminal photo
{% endcolumn %} {% column width="41.666666666666664%" %} * 14" FHD merchant display with 8" HD customer display * Android 14 on Victa POS and VAOS based on Android 13 * SM6225 octa-core processors across both displays * 8GB RAM and 64GB flash on the merchant display * 4GB RAM and 32GB flash on the customer display * Smart card, contactless, MSR, and QR scanning support {% endcolumn %} {% column width="33.33333333333333%" %} #### Related Products Victa Lane Victa Full Feature BaseVicta SoftPOS MobileVicta SoftPOS Portable {% endcolumn %} {% endcolumns %} ***

Looking for help? Start here!

*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/pages/245bc012b1c94a85410ac7b58322d543db6ae431" %} [Victa Register Installation Guide](/hardware-products/hardware/victa/victa-register/victa-register-installation-guide) {% endcontent-ref %} {% content-ref url="/pages/QoiyM0Bn0KruKQAS4Vka" %} [Victa Register Quick Installation Guide](/hardware-products/hardware/victa/victa-register/victa-register-quick-installation-guide) {% endcontent-ref %} {% endcolumn %} {% column width="50.00000000000002%" %} ## Downloads {% @verifone-s3/s3-list-files prefix="dwn/info/reg/victa/vr" preferences="eyJkd24vaW5mby9yZWcvdmljdGEvdnIvRE9DMjA2XzAwNF9FTl9BMDFfVlIxX0NlcnRpZmljYXRpb25zX2FuZF9SZWd1bGF0aW9ucy5wZGYiOnsibmFtZSI6IlZpY3RhIHJlZ2lzdGVyIENlcnRpZmljYXRpb25zIGFuZCBSZWd1bGF0aW9ucy5wZGYifSwiZHduL2luZm8vcmVnL3ZpY3RhL3ZyL0RPQzIwNl8wMDVfRU5fQTAwX1ZSMV9CX0NlcnRpZmljYXRpb25zX2FuZF9SZWd1bGF0aW9ucy5wZGYiOnsibmFtZSI6IlZpY3RhIFJlZ2lzdGVyIGIgQ2VydGlmaWNhdGlvbnMgYW5kIFJlZ3VsYXRpb25zLnBkZiJ9fQ==" %} {% endcolumn %} {% endcolumns %} *** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # Victa Register Installation Guide This guide is the primary source of information for setting up the Victa Register. ## Audience This guide is intended for the users involved in the installation of the Victa Register. ## Organization This guide is organized as follows: * [Device Overview](/hardware-products/hardware/victa/victa-register/victa-register-installation-guide/device-overview). Provides an overview of the Victa Register. * [Specifications](/hardware-products/hardware/victa/victa-register/victa-register-installation-guide/specifications). Discusses power requirements, dimensions, and other specifications of the Victa Register. * [Accessories](/hardware-products/hardware/victa/victa-register/victa-register-installation-guide/accessories). Provides the range of accessories and cables with corresponding part numbers. * [Device Setup](/hardware-products/hardware/victa/victa-register/victa-register-installation-guide/device-setup). Explains the setup and installation, selecting a location, and establishing connections. * [Service and Support](/hardware-products/hardware/victa/victa-register/victa-register-installation-guide/service-and-support). Provides information on how to contact your local Verifone representative or service provider and information on how to order accessories or documentation from Verifone. * [Troubleshooting Guidelines](/hardware-products/hardware/victa/victa-register/victa-register-installation-guide/troubleshooting-guidelines). Provides troubleshooting guidelines. ## Related Documentation To learn more about the Victa Register, refer to the following document associated with the Verifone Part Number (VPN). | Document | VPN | | -------------------------------------------------------------------------------------------------------------- | ---------------- | | [Victa Register QIG](/hardware-products/hardware/victa/victa-register/victa-register-quick-installation-guide) | DOC573-114-ENG-A | | VG100 Certification and Regulations | DOC576-001-EN-A | ## Conventions The following table describes the conventions and provides examples of their use. | Convention | Meaning | Example | | ---------- | ----------------------------------------------------------------------------------- | --------------------------------------------------------------- | | NOTE | The bulb icon is used to highlight important information. | If exchanging cables use a Verifone-approved cable. | | CAUTION | The caution symbol indicates possible hardware or software failure or loss of data. | Avoid placing metallic objects at the front of the card reader. | | WARNING | The lightning symbol is used as a warning when bodily injury might occur. | For safety, do not string cables or cords across a walkway. | ***VPN: DOC573-013-ENG-A, Rev A00.1*** # Device Overview Verifone Victa Register is a modern, all-in-one POS solution. Complementing this is Verifone Victa Lane, a customer-facing screen with built-in biometrics (Facial Recognition and Palm Vein Reading) for secure, seamless payments, including all three card payment types: Contactless, Smart Card and Magstripe readers. Powered by an octa-core processor, Verifone Victa Register is ideal for high-traffic, security-focused environments. Victa Register supports two modes, Dual Screen Mode and Split Screen Mode.
* **Dual Screen Mode** - The Victa Lane is mounted directly to the same pedestal as the Victa Register. Both displays share a single stand. Use this configuration for counter-top deployments where the merchant and customer face each other across a fixed counter. * **Split Screen Mode** - The Victa Lane is separated from the Victa Register pedestal and connected via cable, allowing the Victa Lane to be positioned closer to the customer. Use this configuration when the customer needs independent access to the payment screen, such as at a wide checkout counter or self-service station. The Victa Register supports Verifone's estate management services, enabling clients to remotely monitor and update their payment devices. Victa Register supports Bluetooth and Wi-Fi connectivity, as well as Ethernet and USB communications. The Verifone payment device supports all payment methods, including magnetic stripe, EMV, and NFC/contactless reader, along with popular mobile wallets like Apple Pay, Google pay, and Samsung Pay. ## Effortless Setup A true plug-and-play solution, the system is designed for rapid deployment with minimal effort, reducing downtime and enabling businesses to get started right away. ## Biometric Identity Biometric identity enables fast and secure face and palm authentication built for speed and reliability. Customers can check in, access loyalty rewards, and pay instantly using biometrics linked to their card or account. It streamlines user experience with fast, secure authentication.
## Seamless Checkout with Biometric Payment Integrated biometric authentication adds an extra layer of convenience and security, allowing customers to pay effortlessly while reducing fraud risks. ## Instant Digital Receipts NFC-enabled technology delivers receipts directly to customers' devices in real time, eliminating paper waste and improving record-keeping. ## Power and Performance Engineered for speed and reliability, the system offers robust performance to handle peak business hours and complex operations without compromise. # Device Setup This chapter describes the setup procedure for the Victa Register in the following sections: * [Environmental & Safety Guidelines](#environmental-and-safety-guidelines) * [PIN Protection Measures](#pin-protection-measures) * [Inside the Shipping Carton](#inside-the-shipping-carton) * [Inspecting the Features of the Unit](#inspecting-the-features-of-the-unit) * [Built-in Biometrics](#built-in-biometrics) * [Establishing Connections](#establishing-connections) * [Barcode and QR Code Scanning](#barcode-and-qr-code-scanning) * [Customer Facing Display Transactions](#customer-facing-display-transactions) ## Environmental & Safety Guidelines 1. Use the device in a clean, dry, and customer-accessible location, away from excessive heat, dust, humidity, moisture, chemicals, oils, and magnetic interference. 2. Avoid direct sunlight, heat-emitting sources, and unstable surfaces to prevent equipment damage or injury. 3. Keep the device away from water and never place it near or on unstable carts, stands, or tables. 4. Read and understand all safety instructions before installation. Do not proceed if any warnings are unclear. 5. Do not use the device if any parts are missing or damaged. Improper setup or misuse may cause harm and void the warranty. 6. Only use Verifone-approved accessories to avoid the risk of fire, electric shock, or injury. ## PIN Protection Measures Use the following techniques to provide effective screening of the PIN-entry during the PIN entry process. * Position the device in such a way as to block visual observation of the PIN-entry process. * Position the angle of the device in such a way that PIN spying is difficult. * Position in-store security cameras so that the PIN-entry keypad is not visible. ## Inside the Shipping Carton Upon opening the shipping carton, meticulously examine its contents for any signs of tampering or shipping damage. ### To Unpack the Shipping Carton Unpacking Instructions: {% stepper %} {% step %} #### Thoroughly examine the shipping carton {% endstep %} {% step %} #### Verify the authenticity of the sender Verify the authenticity of the sender by checking the shipping tracking number and other details on the product order paperwork. {% endstep %} {% step %} #### Unseal the carton box {% endstep %} {% step %} #### Inspect the carton contents Conduct a detailed inspection of the shipping carton contents. The carton box includes the following components: * Victa Register * Victa Lane * Cables * Adapter * Green Dongle * Deco Cover * Stylus and Holster * SIM/SAM card tray ejector pin
{% endstep %} {% step %} #### Remove the wrapping Remove all the wrapping from the device and its components. {% endstep %} {% step %} #### Peel off the protective film Peel off the clear protective film from the display. {% endstep %} {% step %} #### Preserve the shipping carton and packing materials Preserve the shipping carton and packing materials for potential future repacking or relocation of the device. {% endstep %} {% endstepper %} {% hint style="danger" %} Do not use a tampered or damaged unit. The device is equipped with tamper-evident labels. If you observe any damage to a label or component, promptly inform both the shipping company and your Verifone service provider. *N'utilisez pas un appareil trafiqué ou endommagé. L'appareil est équipé d'étiquettes d'inviolabilité. Si vous constatez des dommages sur une étiquette ou un composant, informez-en rapidement la compagnie maritime et votre fournisseur de services Verifone.* {% endhint %} ## Inspecting the Features of the Unit Prior to proceeding with the installation process, familiarize yourself with the features of the device.
Select the Configuration Mode before establishing connections, determine which physical configuration the deployment requires. The two modes differ in how the Victa Lane is physically mounted and cabled. ## Built-in Biometrics Verifone Victa Lane is a customer-facing screen with built-in biometrics (Facial Recognition and Palm Vein Reading) for secure, seamless payments, which includes all three card payment types: Contactless, Smart Card, and Magstripe readers. ### LEDs, Cameras, and Sensors The front panel of the customer-facing display has the built-in biometric module, which has the following indicators: * 2 White LEDs for enhanced palm imaging * 2 IR LEDs for palm vein detection * dToF sensor for depth measurement * RGB and IR Cameras for accurate facial and palm recognition ### Installing Micro SIM and/or SAM Cards To install a SIM (Subscriber Identity Module) card in the Victa Register and SAM (Security Access Module) card in the Victa Lane, follow these steps: {% stepper %} {% step %} #### Power off the device {% endstep %} {% step %} #### Locate the compartment Locate the compartment on the side of the device. {% endstep %} {% step %} #### Unlock the compartment Use the SIM/SAM card tray ejector pin to unlock the compartment by inserting it into the small hole. {% endstep %} {% step %} #### Open the compartment cover Open the compartment cover to access the SIM and/or SAM slots. {% endstep %} {% step %} #### Insert or remove the cards Insert or remove the SIM/SAM cards securely. {% endstep %} {% step %} #### Close the compartment Close the compartment until it clicks into place. {% endstep %} {% step %} #### Power on the device Power on the device to ensure that the cards are recognized. {% endstep %} {% endstepper %}
\*When Victa Lane is used with Victa Register, only SAM is supported.\ \*Victa Register supports eSIM. {% hint style="warning" %} Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. *Observez les précautions standard lors de la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet antistatique mis à la terre.* {% endhint %} ## Establishing Connections The following are the supported connections: * 1 x USB-C port, with locking screw, to support Split Screen Mode, to power the Victa Lane. * **Power Supply:** * 1 x USB-C port, with locking screw, to connect to DC Power * Connectivity to the Green Dongle is optional depending on the use case. * **Peripheral Devices:** * 1 x USB-A port for peripheral devices (Printer, Scanner). * Connect one end of the green cable to the Victa Register and the other end to the green dongle. Then, plug the USB from the dongle to the peripheral devices. ### Connecting to Victa Lane To connect the cable (s) that are coming out from the Merchant Facing Display to the Customer Facing Display. * Connect USB cable with a locking screw from merchant facing display (Victa Register) to power the customer facing display (Victa Lane). ### Connecting Victa Register to a Power Source There are two methods to power up the Victa Register. Choose one method based on your setup requirements. Do not use both methods simultaneously. Following are the two ways to power up the Victa Register: ### To Connect Victa Register to a Power Source {% stepper %} {% step %} #### Method A — Power the Victa Register directly from the 48W PSU Use this method when peripheral devices (printer, scanner) will be connected via the Victa Register's built-in USB-A port, or when the green dongle is not required. * Ensure all peripheral devices are connected, and the Victa Lane cable is secured. * Connect the tethered USB-C cable with locking screw to the power input port on the Victa Register. Tighten the locking screw finger tight. * Plug the AC power adapter into a grounded AC power outlet. The Victa Register will power on automatically.
{% endstep %} {% step %} #### Method B — Power Victa Register PSU through Green Dongle with 48W Use this method when peripheral devices will be connected through the green dongle, or when Ethernet connectivity is required. * Ensure all peripheral devices are connected, and the Victa Lane cable is secured. * Connect one end of the green cable (CBL576-001-02-A) to the USB-C port on the Victa Register. Tighten the locking screw finger tight. * Connect the other end of the green cable to the input port on the green dongle (576-100-01-A) * Attach the tethered USB-C cable with locking screw to the other end of the green dongle * Plug the AC power adapter into a grounded AC power outlet. The Victa Register will power on automatically. White LED glows when powered up, indicating that the power connection has been established.
{% endstep %} {% endstepper %} {% hint style="warning" %} Do not connect the device to the power supply until all peripheral devices and the Victa Lane cable are fully attached. Using an incorrectly rated power supply can damage the unit or cause it to malfunction. See Chapter 2, Specifications for power supply requirements. Verifone recommends installing a surge protector to guard against damage from lightning strikes and electrical surges. Disconnecting power during an active transaction may cause unsaved data to be lost. *Ne connectez pas l'appareil à l'alimentation électrique tant que tous les périphériques ne sont pas connectés. L'utilisation d'une alimentation électrique mal dimensionnée peut endommager l'appareil ou entraîner son dysfonctionnement. Consultez les spécifications pour plus de détails sur l'alimentation. La déconnexion de l'alimentation pendant une transaction peut également entraîner la perte de fichiers de données non enregistrés. Verifone recommande d'installer un parasurtenseur pour se protéger contre d'éventuels dommages causés par la foudre et les surtensions électriques.* {% endhint %} ### Verifying Victa Lane Connection (Dual-screen mode) After physically connecting the USB cable from the Victa Register to the Victa Lane, verify that the link is active before proceeding. Power on the Victa Register (see "Connecting Victa Register to a Power Source"). Observe the Victa Lane display. Within 30 seconds of power-on, the Victa Lane screen should illuminate and display the Verifone boot screen. If the Victa Lane screen remains dark, check the following: * Confirm the USB cable locking screw is fully tightened at both ends. * Confirm the cable is connected to the correct USB-C port on the Victa Register (the port designated for Victa Lane, not the power supply port). * Try replacing the cable with a known-good unit. Once the Victa Lane displays the idle payment screen, the connection is confirmed. {% hint style="info" %} The Victa Lane is powered entirely by the USB-C connection from the Victa Register. It does not require a separate power supply. If the Victa Register loses power, then the Victa Lane will also power off. {% endhint %} The Victa Lane does not require independent network configuration. All network communication (Wi-Fi, LTE, Ethernet) is handled by the Victa Register and passed through the USB connection to the Victa Lane. No additional network settings are required on the Victa Lane itself. ### Victa Register – Victa Lane Split Screen 1. Press and hold the release button on the pedestal of Victa Register. 2. Slide the Victa Lane downward to separate the Victa Lane from the Register setup. 3. Connect the Victa Lane base cable to the Victa Lane. 4. Place the Victa Lane on the countertop base, slide it down and pull it up until it locks into place. 5. Connect the other end of the Victa Lane base cable to the Victa Register. 6. Position the pedestal blanking cover over the opening and press it into place. ### Connecting to the Peripheral Devices Following are the steps to connect the cables that are coming out from the Victa Register to the peripheral devices. {% stepper %} {% step %} #### Locate the USB-A port Locate the USB-A port on the Victa Register. {% endstep %} {% step %} #### Connect the USB-A cable Insert one end of the USB-A cable into the Victa Register's USB-A port. {% endstep %} {% step %} #### Connect the peripheral device Connect the other end of the cable to the peripheral device (e.g., barcode scanner). {% endstep %} {% step %} #### Secure the connection Ensure the connection is secure on both ends. {% endstep %} {% endstepper %}
### Connecting to the Peripheral Devices through Dongle {% stepper %} {% step %} #### Locate the USB slots on the green dongle {% endstep %} {% step %} #### Connect one end of the green cable to the Victa Register Connect one end of the green cable to the Victa Register. {% endstep %} {% step %} #### Attach the other end to the green dongle Attach the other end of the green cable to the green dongle. {% endstep %} {% step %} #### Plug in the USB connector Plug the USB connector from the dongle into the desired peripheral device (e.g., Printer or Scanner). {% endstep %} {% step %} #### Ensure all connections are secure Ensure all connections are secure before powering on the devices. {% endstep %} {% endstepper %}
{% hint style="info" %} Plug the USB-A connector from the dongle into the desired peripheral device that operates on USB 2.0 (5 V/0.5 A). {% endhint %} ## Barcode and QR Code Scanning Victa Lane includes a dedicated downward-facing QR code scanner and a 2 MP bottom camera for scanning both QR codes and barcodes. Follow these steps to scan successfully: * Open the app that requires barcode or QR code scanning * Position the downward-facing scanner or bottom camera over the barcode or QR code. * Align the code within the scanning area and hold the device steady. ## Customer Facing Display Transactions | Transaction Type | Victa Lane | | ---------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | |

Insert

|

A smart card reader is integrated into the front of the device to process smart card-based debit or credit transactions.

To proceed with an EMV transaction:

  • Insert the smart card into the reader slot.
  • Ensure the contacts on the smart card are facing upward.
  • Insert the card smoothly and continuously until it sits firmly.
  • Wait for the application to signal a completed transaction before removing the card.
  • Note that premature card removal may invalidate the transaction.
  • EMV transactions support both credit and debit card transactions using the specified procedure.
| |

Swipe

|

A magnetic card reader is built into the device that allows debit or credit card transactions. For proper magnetic swipe card reading, insert the card from the side of the device.

Follow the steps to use the magnetic stripe card:

  • Position the card with the magnetic stripe facing backward or downward.
  • To ensure a proper read, insert the magnetic card from the side of the device.
  • Swipe the card through the magnetic card reader.
  • If using a smart card, insert the card and follow the on-screen instructions before removing it.

This process allows for the utilization of both magnetic stripe and smart cards with the device.

| |

CTLS

|

The device supports contactless credit or debit card transactions.
Gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device, above the Contactless Reader icon.

| # Specifications This chapter lists the power requirements and other specifications of the Victa Register. | | **Merchant Facing Display (Victa Register)** | **Customer Facing Display (Victa Lane)** | | ------------------ | ---------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ | | **OS** | \*Powered by Android™ 14, GMS Certified |

• Verifone Secure OS
• VAOS based on Android™ 13

| | **Display** |

• 1920 × 1080 FHD
• 14" Color Capacitive Multi-Touch

|

• 1280 × 800 HD multi-touch screen
• 8" Color LCD with Capacitive Multi-Touch

| | **Memory** |

• 8GB RAM
• 64GB Flash

|

• 4GB RAM
• 32GB Flash

| | **Processor** | QUALCOMM SM6225 Octa-Core 4xA73 @2.4GHz, 4xA53 @1.9 GHz | QUALCOMM SM6225 Octa-Core 4xA73 @2.4GHz, 4xA53 @1.9 GHz | | **Multimedia** |

• Speaker
• Microphone
• Micro SD Slot

|

• Speaker, Buzzer
• Headset Jack
• Microphone
• Haptics

| | **Camera** | - |

• Biometrics (Face): 8M AF (Face only)

Biometrics (Face + Palm): 8M AF (Face) and 2M FF (Palm)
• Bottom: 2 MP (Barcode scanning)

| | **Card Readers** | - | Triple Track MSR / Smart Card Reader / Contactless Card Reader | | **SIM** |

• eSIM
• X1 SIM

| - | | **Accessibility** | - | Navigator Hardware and Software | | **Scanner** | - | Downward-facing QR code scanner | | **Power** | 12V 4A, 48W, external PSU through tethered USB-C cable with locking screw | USB Type-C | | **Certifications** | GMS Certified | EMV L1 & L2 / EMV Contactless L1, MasterCard Contactless / MasterCard TQM / VISA payWave / American ExpressPay / Interac | | **Environment** |

• Operating temperature: -5°C to 50°C
• Storage temperature: -20°C to 60°C
• Relative humidity: 5%–90% non-condensing

|

• Operating temperature: -5°C to 50°C
• Storage temperature: -20°C to 60°C
• Relative humidity: 5%–90% non-condensing

| | **Connectivity** |

• 2G/3G/4G LTE CAT4
• DB Wi-Fi AC
• Bluetooth V5.0 with BLE

| Connectivity via USB cable | \*Android is a trademark of Google LLC. ## External Dimensions | **Dimension** | **Victa Register** | **Dimension** | **Victa Lane** | | ------------- | --------------------- | ------------- | -------------------- | | Length | 332.8 mm (13.10 in.) | Length | 207.95 mm (8.18 in.) | | Width | 263.62 mm (10.37 in.) | Width | 140.32 mm (5.52 in.) | | Height | 205.04 mm (8.07 in.) | Depth | 13.7 mm (0.53 in.) | ## Unit Weight | Victa Register | 2882g (101.6 oz) | | -------------- | ---------------- | | Victa Lane | 508g (17.9 oz) | # Maintenance and Cleaning ### General Care To protect your device and preserve warranty coverage, observe the following guidelines: * Avoid storing the device in hot environments. Elevated temperatures shorten component lifespan and can deform plastic parts. * Avoid storing the device in cold environments. Condensation may form when the device returns to normal temperature, potentially damaging circuit boards. * Handle the device with care. Dropping, knocking, or shaking it can break internal circuit boards and delicate mechanical components. If the device experiences operational issues, contact the nearest Verifone-authorized service provider for maintenance or replacement. ### Cleaning & Sanitizing Guidelines Clean the device using a lightly water-dampened, clean microfiber cloth. One or two drops of \ pH-neutral, non-abrasive liquid soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners. {% hint style="danger" %} **Warning:** Using improper cleaning methods or products may result in functional and/or cosmetic issues that are not covered under warranty. {% endhint %} ### Important Guidelines * **Avoid Direct Application**: Never spray, coat, or pour any liquid, sanitizer, or disinfectant directly onto the device. * **Avoid Harsh Chemicals**: Avoid using bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents as they can degrade plastic and rubber components. * **Prevent Electrostatic Discharge (ESD)**: Avoid vigorously rubbing the device with a dry cloth, as this can generate electrostatic discharge and trigger a tamper alert. ### Cleaning Instructions 1. Power off the device. 2. Disconnect it from the power source. 3. Clean following the guidelines above. 4. Allow the device to dry completely before reconnecting to power. # Service and Support The Victa Register device does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance. For product service and repair information, contact your Verifone representative. ### Returning a Device for Service The Victa Register device does not contain user-serviceable parts. Before returning any unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. Each unit being returned requires its own individual MRA number, even if multiple units share the same model. {% hint style="warning" %} **Caution:** Customers outside the United States should contact their local Verifone representative for return assistance. The procedure below applies to U.S. customers only. *Les clients résidant hors des États-Unis doivent contacter leur représentant Verifone local pour obtenir de l'aide concernant les retours. La procédure ci-dessous s'applique uniquement aux clients résidant aux États-Unis.* {% endhint %} {% stepper %} {% step %} ### Gather Device Information Locate the printed label on the back of the Victa Register and record the following: | **Information** | **Details** | | --------------- | ------------------------------------------------------------------ | | Product ID | Model name and part number (e.g., "Victa Register", "Mxxx-xxx-xx") | | Terminal ID | PTID xxxxxxxx | | Serial Number | S/N nnn-nnn-nnn | | {% endstep %} | | {% step %} ### Obtain an MRA number Contact Verifone using one of the following methods: **Phone**: Call 1-800-Verifone (toll-free, U.S. only). Follow the automated prompts and select the MRA option. The MRA department is available Monday–Friday, 8 A.M. to 8 P.M. Eastern Time. Have the device information from **Step 1** ready. **Online**: Complete the Inquiry Contact Form at . Address the Subject field to "Verifone MRA Dept." Reference the model, part number, and serial number in the message body. {% endstep %} {% step %} ### Ship the device * Pack the unit securely using the original shipping carton and materials where possible. * Write the MRA number clearly on the outside of the carton. * Describe the fault or problem on a note placed inside the package. * Include the return shipping address where the repaired or replacement unit should be sent. * Retain the MRA number, serial number, and shipping tracking (air bill) number for your records. {% endstep %} {% endstepper %} # Accessories Victa Register supports the following accessories which can be ordered separately: * Printer * Cash Drawer * Barcode Scanner ## Accessories | Item | Part Number | | ----------------------- | --------------- | | Printer | M573-P05-00-WWA | | Cash Drawer (Black) | MSC000-032-01-A | | Cash Drawer (White) | MSC000-032-02-A | | Barcode Scanner (Black) | BCR414-209-02-A | | Barcode Scanner (White) | BCR414-209-01-A | ## Victa Register Carton Contents | **Part Number** | **Description** | | --------------- | ----------------------------------------------------------------------------- | | 576-100-01-A | DONGLE, GREEN DO, ETH, USB TYPE-A X2, TYPE-C X2 | | SUB576-003-01-A | SUB ASSY, VICTA LANE BASE | | CBL576-001-02-A | CABLE, 2M VICTA REGISTER, GREEN CABLE | | CBL576-002-01-A | CABLE, 1M VICTA REGISTER, BASE CABLE | | PPL573-010-01-A | HOLDER, VICTA LANE STYLUS | | STY573-001-01-A | STYLUS, VICTA LANE CAPACITIVE | | PPL576-016-01-A | DECO COVER, FOR VICTA LANE, PEDESTAL | | MET573-002-01-A | SIM EJECTOR, VICTA LANE | | PWR576-001-01-A | PS, VG100 100-240VAC, 12VDC/4A/48W, US, WM, 2M, SCREW LOCKING USB C STRAIGHT | | PWR576-001-02-A | PS, VG100 100-240VAC, 12VDC/4A/48W, EU, WM, 2M, SCREW LOCKING USB C STRAIGHT | | PWR576-001-03-A | PS, VG100 100-240VAC, 12VDC/4A/48W, UK, WM, 2M, SCREW LOCKING USB C STRAIGHT | | PWR576-001-04-A | PS, VG100 100-240VAC, 12VDC/4A/48W, AUS, WM, 2M, SCREW LOCKING USB C STRAIGHT | # Troubleshooting Guidelines This chapter compiles common instances of malfunctions that may arise during the operation of your device, along with the corresponding steps to address them. The troubleshooting guidelines outlined in the subsequent sections are incorporated to facilitate the effective installation and configuration of the device. Should you encounter challenges in operating your unit, please refer to these troubleshooting examples. If the issue persists despite following the provided guidelines or if the problem is not covered, kindly reach out to your local Verifone representative for further assistance. {% hint style="info" %} **Note:** The device is equipped with tamper-evident labels and does not contain any user-serviceable parts. It is crucial not to attempt to disassemble the unit under any circumstances. Only perform adjustments or repairs explicitly outlined in this guide. For any other services, please contact your local Verifone service provider. Utilizing services from unauthorized parties may potentially void any existing warranty. {% endhint %} {% hint style="warning" %} **Caution:** All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches the specified requirements on the back of the unit (refer to **Specifications** for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. *Toutes les unités nécessitent l'utilisation d'une alimentation. Utilisez uniquement un bloc d'alimentation fourni par Verifone. L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Assurez-vous que l'alimentation électrique utilisée pour alimenter l'unité correspond aux exigences spécifiées à l'arrière de l'unité (voir Spécifications pour les spécifications détaillées de l'alimentation électrique) avant le dépannage. Dans le cas contraire, procurez-vous une alimentation électrique appropriée avant de poursuivre le dépannage.* {% endhint %} ### Device Does Not Start If the device does not start: * Ensure that the device is plugged in to a dedicated power source. * Check all the cable connections. Also, check if the power cable connector is plugged in properly. * If the problem persists, contact your local Verifone representative for assistance. ### Blank Display When the device display is blank: * If the device display is dark, tap the screen with the stylus or your finger. If the unit is in screen-saver mode, then the screen will turn on when touched. * If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. ### Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. #### Checking Magnetic Card Reader To check the magnetic card reader: * Perform a transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. * Ensure that you are swiping cards properly. * Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. * Contact your local Verifone representative if the problem persists. #### Checking Smart Card Reader To check the smart card reader: * Perform a transaction using several different smart cards to ensure the problem is not a defective card. * Ensure that the card is inserted correctly. * Ensure the SAM cards are properly inserted in the slots and are properly secured. * Contact your local Verifone representative if the problem persists. #### Checking CTLS Reader To check the CTLS reader: * Make sure there are no obstructions between the contactless logo and the card. * Hold the card within 4 cm of the reader surface, above the Contactless Reader icon at the top of the display. * Contact your local Verifone representative if the problem persists. # Victa Register Quick Installation Guide Use this guide to unbox, identify, and set up Victa Register and Victa Lane. Use this guide to unbox, identify, and set up Victa Register and Victa Lane. Before you begin, confirm you have all devices, cables, and accessories listed below. ## What's in the Box
Cover image

Victa Register Device

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48W PSU

*varies by country/files/eQTAl20gS8qm63VSnAxt

SIM Ejector PIN

/files/SpnqXYHuiZkKb8i0TJrz

Green Dongle

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Pedestal Blanking Cover

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Victa Lane Countertop Base

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Victa Lane Base Cable and Green Connector Cable

/files/M5H5jdXreuzI5S4oJfsM
## Device Walkthrough ### Rear {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Victa POS Volume Button {% endstep %} {% step %} #### Power/ + Power Indicator {% endstep %} {% step %} #### SIM / micro-SD Tray {% endstep %} {% step %} #### SAM Tray {% endstep %} {% step %} #### Audio Jack {% endstep %} {% step %} #### Power/Navigator {% endstep %} {% step %} #### Victa Lane Volume Button {% endstep %} {% step %} #### Victa Lane Release Button {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ### Front {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Biometrics Cameras and Sensors {% endstep %} {% step %} #### MSR Slot {% endstep %} {% step %} #### Contactless {% endstep %} {% step %} #### Protective sticker {% endstep %} {% step %} #### EMV Reader {% endstep %} {% step %} #### Speaker {% endstep %} {% step %} #### Barcode Scanning {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ### Base {% columns %} {% column width="50%" %}
{% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} #### Pedestal Cable Management {% endstep %} {% step %} #### USB-C Port (Power) {% endstep %} {% step %} #### USB-A Port (Peripherals) {% endstep %} {% step %} #### USB-C Port (Split Screen) {% endstep %} {% step %} #### Nonslip Grips {% endstep %} {% step %} #### Countertop Screw Mounts {% endstep %} {% step %} #### Cable Holders {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ## Quick Setup Guide {% stepper %} {% step %} ### Insert SIM/SAM/SD for Victa Lane Locate the SIM/SAM ejector slot on the Victa Lane and use the SIM ejector pin to remove the tray.
{% hint style="info" %} When Victa Lane is used with Victa Register, only SAM is supported. {% endhint %} {% endstep %} {% step %} ### Insert SIM/SAM/SD for Victa Register Locate the SIM/SAM ejector slot on the Victa Register and eject the tray.
{% endstep %} {% step %} ### Connect to Power
{% endstep %} {% step %} ### Connect to Power through Green dongle
{% endstep %} {% step %} ### Connect to Peripherals through Green Dongle
{% endstep %} {% step %} ### Connect to Peripherals Directly Use direct power connection when the built-in port is sufficient to connect the peripherals.
{% endstep %} {% step %} ### Victa Register – Victa Lane Split Screen {% stepper %} {% step %} #### Press and hold the release button
{% endstep %} {% step %} #### Once button is released, then slide the Victa Lane downward
{% endstep %} {% step %} #### Separate the Victa Lane from the Register.
{% endstep %} {% step %} #### Connect the Victa Lane base cable to to the Victa Lane
{% endstep %} {% step %} #### Place the Victa Lane on the countertop base, slide it down and pull it up until it locks into place.
{% endstep %} {% step %} #### Connect the other end of the cable to the Victa Register
{% endstep %} {% step %} #### Position the pedestal blanking cover over the opening and press it into place
{% endstep %} {% endstepper %} {% endstep %} {% step %} ### Payment Methods #### EMV Chip / Contactless (CTLS) / Magnetic Stripe
{% endstep %} {% step %} ### Barcode/QR Code Scanning Present the barcode or QR code to the scanner window underneath, on the left-side of the Victa Lane.
{% endstep %} {% endstepper %} ## Full Installation Guide For full device setup details, product information, and troubleshooting steps, refer to the [Installation Guide](/hardware-products/hardware/victa/victa-register/victa-register-installation-guide). ***VPN: DOC573-014-ENG-A, Rev A00*** # Victa Mini PINpad {% columns %} {% column width="25%" %}
{% endcolumn %} {% column width="41.666666666666664%" %} Compact PINpad for secure contactless payments. * Qualcomm QCS2290 quad-core processor, A53 @ 2 GHz * 1 GB RAM and 8 GB flash memory * Supports contactless cards and NFC phones * USB-C peripheral port * PCI PTS 7.x approved with SRED and AES DUKPT support * 100.19 × 86.46 × 21.57 mm (3.94 × 3.40 × 0.84 in) {% endcolumn %} {% column width="33.33333333333333%" %} #### Related Products Victa Mobile Victa Mini {% endcolumn %} {% endcolumns %} ***

Looking for help? Start here!

*** {% columns %} {% column width="50%" %} ## Guides {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/XXDfCIPmn8mqktuUpMeZ" %} [Victa Mini PINpad Quick Installation Guide](/hardware-products/hardware/victa/victa-mini-pinpad/victa-mini-pinpad-quick-installation-guide) {% endcontent-ref %} {% content-ref url="/spaces/kxOil1YNUno7kCEUA3XZ/pages/j6o1xmcbHjdXNRf8rQK0" %} [Victa Mini PINpad Installation Guide](/hardware-products/hardware/victa/victa-mini-pinpad/victa-mini-pinpad-installation-guide) {% endcontent-ref %} {% endcolumn %} {% column width="50.00000000000002%" %} {% endcolumn %} {% endcolumns %} *** ## Resources

Verifone Central

Learn about Verifone Central and how to manage merchants and transactions/spaces/dzivQyj8aHN5Kvmx8apX/pages/ujppsiLxcsW0YRyYtVRY

Verifone HQ

Next generation terminal estate management software suite/spaces/EY3R9hvJAT89rYtAGNR3/pages/YAyondtG4MTcLfu1MgOd
*** ## Support Have questions about this product? [Visit our Support page for help](/support-contacts). # Victa Mini PINpad Installation Guide This guide is the primary source of information for setting up the Victa Mini PINpad device. ## Audience This guide is intended for the users involved in Victa Mini PINpad device installation. ## Organization This guide is organized as follows: * [Device Overview](/hardware-products/hardware/victa/victa-mini-pinpad/victa-mini-pinpad-installation-guide/device-overview) - Provides an overview of the Victa Mini PINpad device. * [ Device Setup](/hardware-products/hardware/victa/victa-mini-pinpad/victa-mini-pinpad-installation-guide/device-setup) - Provides instructions on configuring the Victa Mini PINpad device. * [Specifications](/hardware-products/hardware/victa/victa-mini-pinpad/victa-mini-pinpad-installation-guide/specifications) - Provides the power requirements and dimensions of the Victa Mini PINpad device. * [ Maintenance and Cleaning ](/hardware-products/hardware/victa/victa-mini-pinpad/victa-mini-pinpad-installation-guide/maintenance-and-cleaning)- Explains how to maintain the device. * [ Service and Support](/hardware-products/hardware/victa/victa-mini-pinpad/victa-mini-pinpad-installation-guide/service-and-support) - Furnishes information on contacting local Verifone representatives or service providers, as well as details on ordering accessories or documentation from Verifone. * [Accessories and Cables ](/hardware-products/hardware/victa/victa-mini-pinpad/victa-mini-pinpad-installation-guide/accessories-and-cables)- Provides the range of accessories and cables with corresponding part numbers. * [Troubleshooting Guidelines](/hardware-products/hardware/victa/victa-mini-pinpad/victa-mini-pinpad-installation-guide/troubleshooting-guidelines) - Provides guidance for addressing issues that may arise during device installation. ## Related Documentation To learn more about the Victa Mini PINpad, refer to the following documents associated with the Verifone Part Number (VPNs). | Document | Verifone Part Number | | -------------------------------------------------------------------------------------------------------------------------------------------- | -------------------- | | [Victa Mini PINpad Quick Installation Guide](/hardware-products/hardware/victa/victa-mini-pinpad/victa-mini-pinpad-quick-installation-guide) | VPN DOC573-035-ENG-A | | Victa Mini PINpad Certifications and Regulations | VPN DOC573-017-EN-A | ## Conventions The following table describes the conventions and provides examples of their use. | Convention | Meaning | Example | | ----------- | ----------------------------------------------------------------------------------- | --------------------------------------------------------------- | | **NOTE** | The bulb icon is used to highlight important information. | If exchanging cables use a Verifone-approved cable. | | **CAUTION** | The caution symbol indicates possible hardware or software failure or loss of data. | Avoid placing metallic objects at the front of the card reader. | | **WARNING** | The lightning symbol is used as a warning when bodily injury might occur. | For safety, do not string cables or cords across a walkway. | ***VPN: DOC573-035-ENG-A, Rev A00.1*** --- [Next Page](/llms-full.txt/1)