Reason codes for API transactions
The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs:
0000
Approved
SUCCESS
0001
Honour with identification
PARTIAL
0002
Approved for partial amount
PARTIAL
0003
Approved (VIP)
SUCCESS
0004
Approved, update track 3
SUCCESS
0005
Approved, account type specified by card issuer
SUCCESS
0006
Approved for partial amount, account type specified by card issuer
PARTIAL
0008
Approved but fees disputed
PARTIAL
0009
Approved with overdraft
SUCCESS
0010
Approved, customer reactivated
SUCCESS
0011
Approved, terminal unable to process online
SUCCESS
0012
Approved, transaction processed offline by terminal
SUCCESS
0013
Approved, transaction processed offline after referral
SUCCESS
0085
Declined, no reason given
FAILED
0800
Declined, additional customer identification required
FAILED
0801*
Advice accepted, no financial liability accepted
*Note: Deprecated code
FAILED
0802
Approved, but AVS or CVV mismatch
SUCCESS
0803
Approved as paper cheque. Keep cheque for deposit
SUCCESS
1000
Do not honour
FAILED
1001
Expired card
FAILED
1002
Suspected fraud
FAILED
1003
Card acceptor contact acquirer. Phone for authorization
FAILED
1004
Restricted card
FAILED
1005
Card acceptor call acquirer's security department
FAILED
1006
Allowable PIN tries exceeded
FAILED
1007
Refer to card issuer
FAILED
1008
Refer to card issuer's special conditions
FAILED
1009
Invalid card acceptor, Merchant
FAILED
1010
Invalid amount
FAILED
1011
Invalid card number
FAILED
1012
PIN data required
FAILED
1013
Unacceptable fee or commission
FAILED
1014
No account of type requested. Account Type Error
FAILED
1015
Requested function not supported
FAILED
1016
Not sufficient funds
FAILED
1017
Incorrect PIN
FAILED
1018
No card record
FAILED
1019
Transaction not permitted to cardholder
FAILED
1020
Transaction not permitted to terminal
FAILED
1021
Exceeds withdrawal amount limit
FAILED
1022
Security violation
FAILED
1023
Exceeds withdrawal frequency limit
FAILED
1024
Violation of law
FAILED
1025
Card not effective
FAILED
1026
Invalid PIN block
FAILED
1027
PIN length error
FAILED
1028
PIN key sync error
FAILED
1029
Suspected counterfeit card
FAILED
1030
Currency unacceptable to card issuer
FAILED
1031
Not authorised and fees disputed
FAILED
1032
Lost/stolen card
FAILED
1033
Authorization lifecycle unacceptable
FAILED
1034
Authorization lifecycle has expired
FAILED
1035
Closed account
FAILED
1036
Closed savings account, or restricted for closing
FAILED
1037
Closed credit account or restricted for closing
FAILED
1038
Closed credit facility cheque account or restricted for closing
FAILED
1039
Closed cheque account or restricted for closing
FAILED
1041
From account bad status
FAILED
1042
To account bad status
FAILED
1044
Information not on file
MISSING
1045
Card verification data failed
FAILED
1046
Amount not found
FAILED
1047
PIN change required
FAILED
1048
New PIN invalid
FAILED
1049
Bank not found
FAILED
1050
Bank not effective
FAILED
1051
Customer vendor not found
FAILED
1052
Customer vendor not effective
FAILED
1053
Customer vendor account invalid
FAILED
1054
Vendor not found
FAILED
1055
Vendor not effective
FAILED
1056
Vendor data invalid
FAILED
1057
Payment date invalid
FAILED
1058
Personal identification not found
MISSING
1059
Scheduled transactions exist
FAILED
1060
Transaction did not complete normally at terminal
FAILED
1061
Transaction not supported by the card issuer
FAILED
1062
Cashback not allowed
FAILED
1063
Cashback amount exceeded
FAILED
1064
Declined, transaction processed offline by terminal
FAILED
1065
Declined, terminal unable to process offline
FAILED
1066
Declined, transaction processed offline after referral
FAILED
1068
Identification number invalid
FAILED
1069
Driver number invalid
FAILED
1070
Vehicle number invalid
FAILED
1071
Digital certificate expired
FAILED
1800
Partial, Additional Customer identification required
PARTIAL
1801
Request format error
FAILED
1802
New Card Issued
FAILED
1803
Cancelled or Closed Merchant
FAILED
1804
PIN verification not supported
FAILED
1805
Terminal date-time error
FAILED
1806
Too many fallbacks
FAILED
1807
Fallback not allowed
FAILED
1808
Wrong EMV or ICC cryptogram
FAILED
1809
Cryptogram error
FAILED
1810
Track missing
FAILED
1811
Original transaction rejected
FAILED
1812
Original transaction already reversed
FAILED
1813
SCA - PIN required
FAILED
1814
Use another interface
FAILED
1815
Additional customer authentication required (CDCVM/Passcode/Biometric). Authenticate and tap/re-submit authorization again
FAILED
1816
Acquirer requested SCA action not supported
FAILED
1817
Invalid issuer
FAILED
1818
Customer Cancellation
FAILED
1819
Does not fulfill AML (Anti Money Laundering) Requirements
FAILED
1820
Card Number Blocked
FAILED
1821
Address Verification Failed
FAILED
1822
Transaction type not permitted for offline processing
FAILED
1823
Offline limit exceeded
FAILED
1824
Invalid use of SCA Exemption Indicators
FAILED
1825
Invalid terminal id
FAILED
1826
Try another card
FAILED
1827
Authorization order (recurring payment) revoked. Corresponds to Visa's R1 response code
FAILED
1828
All authorization orders (recurring payments) revoked. Corresponds to Visa's R3 response code
FAILED
1829
Bad authorization code
FAILED
1830
Inactive account
FAILED
1831
Card already active
FAILED
1832
Account locked
FAILED
1833
Invalid track data
FAILED
1834
Security code required
FAILED
1835
Cardholder refused a single recurring payment. Contact cardholder for more details. Corresponds to Visa's R0 response code
FAILED
1836
SCA Exemption Soft Decline. Transaction Risk Analysis service not available
FAILED
1837
New card. Activate your card before making a payment
FAILED
1838
Declined, additional customer identification required
FAILED
1839
Invalid country code
FAILED
2000
Do not honour
FAILED
2001
Expired card
FAILED
2002
Suspected fraud
FAILED
2003
Card acceptor contact acquirer
FAILED
2004
Restricted card
FAILED
2005
Card acceptor call acquirer's security department
FAILED
2006
Allowable PIN tries exceeded
FAILED
2007
Special conditions
FAILED
2008
Lost card
FAILED
2009
Stolen card
FAILED
2010
Suspected counterfeit card
FAILED
2011
Daily withdrawal uses exceeded
FAILED
2012
Daily withdrawal amount exceeded
FAILED
5000
Reconciled, in balance
SUCCESS
5001
Reconciled, out of balance
PARTIAL
5002
Amount not reconciled, totals provided
FAILED
5003
Totals not available
TECHNICAL
5004
Not reconciled, totals provided
FAILED
5800
Open session message, the session number used is less than current session. Correct session number attached
FAILED
5801
Wrong session number, the session number used is not the current one, it is not possible to reconcile other session than current open session. Current open session number attached
FAILED
8000
Accepted
SUCCESS
8001
Rejected, unable to perform request at current time, try later
FAILED
8002
Rejected, key verification failed. Key sync error or key check value does not match
TECHNICAL
9000
Advice acknowledged, no 9000-9001 financial liability accepted Used in all message types to indicate error or response actions
FAILED
9001
Advice acknowledged, financial liability accepted
SUCCESS
9080
Accepted, ATC Synchronization
SUCCESS
9102
Invalid transaction
MISSING
9103
Re-enter transaction
FAILED
9105
Acquirer not supported by switch
FAILED
9106
Cutover in process
TECHNICAL
9107
Card issuer or switch inoperative
TECHNICAL
9108
Transaction destination cannot be found for routing
FAILED
9109
System malfunction
TECHNICAL
9110
Card issuer signed off
TECHNICAL
9111
Card issuer timed out
TECHNICAL
9112
Card issuer unavailable
TECHNICAL
9113
Duplicate transmission
FAILED
9114
Not able to trace back to original transaction
MISSING
9115
Reconciliation cutover or checkpoint error
FAILED
9116
MAC incorrect
FAILED
9117
MAC key sync error
FAILED
9118
No communication keys available for use
FAILED
9119
Encryption key sync error
FAILED
9120
Security software/hardware error - try again
FAILED
9121
Security software/hardware error - no action
FAILED
9122
Message number out of sequence
FAILED
9123
Request in progress
TECHNICAL
9124
Invalid security code
FAILED
9125
Database error
FAILED
9128
Customer vendor format error
FAILED
9132
Recurring data error
FAILED
9133
Update not allowed
FAILED
9200
Transaction refused before sending to acquirer
FAILED
9201
Transaction refused after sending to acquirer
FAILED
9280
Invalid token scope. Either no token scope was provided or a default token scope could not be selected because this entity has multiple scopes configured.
FAILED
9350
Violation of business arrangement
FAILED
9133
Update not allowed
FAILED
9998
Transaction blocked by validation rules
FAILED
9999
General Error - Unknown or Unspecified reason
FAILED
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