> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/online-payments/api-integration/reversals-via-api.md).

# Reversals via API

In cases where the outcome of a transaction is unclear due to a disconnection or timeout, you can perform a reversal. This allows you to attempt another transaction and avoid duplicating the amount authorized against the cardholder. 

**Cases where initiating a reversal is advised:** 

* You receive a 504 HTTP Gateway timeout response. 
* You don’t receive a response within an expected window of time and wish to cancel the request. 

## Availability <a href="#availability" id="availability"></a>

Reversal is available to all merchants.

## How it works <a href="#how-it-works" id="how-it-works"></a>

### Step 1: Include the reversal ID in your initial payment request <a href="#step-1__003a-include-the-reversal-id-in-your-initial-payment-request" id="step-1__003a-include-the-reversal-id-in-your-initial-payment-request"></a>

To perform a reversal at a later stage, the initial payment request **must** include a unique identifier generated by you, so that Verifone can identify the payment you wish to reverse later.&#x20;

Verifone accepts this unique identifier in a [UUID](https://www.rfc-editor.org/rfc/rfc4122.html) format, as a header in your payment request with the key name: **x-vfi-api-idempotencykey**&#x20;

#### Example

**API Reference**: <https://verifone.cloud/api-catalog/verifone-ecommerce-api#tag/Ecom-Payments/operation/saleTransaction> &#x20;

**Request Method:** POST&#x20;

**URL:** <https://cst.test-gsc.vfims.com/oidc/api/v2/transactions/card> &#x20;

**Header**: x-vfi-api-idempotencykey: a38b85b2-b835-4c37-adec-4b91c3ed0dfb&#x20;

#### Request body

```javascript
{ 
    
        "entity_id": "{{entity_id}}", 
    
        "currency_code": "{{currency}}", 
    
        "amount": 1000, 
    
        "merchant_reference": "Payment 123", 
    
        "payment_provider_contract": "{{ppc}}", 
    
        "stored_credential": { 
    
            "stored_credential_type": "CHARGE", 
    
            "reference": "e03c516d-3ef2-4646-8533-de23575be882", 
    
            "processing_model_details": { 
    
                "processing_model": "UNSCHEDULED_CREDENTIAL_ON_FILE" 
    
            } 
    
        } 
    
    } 
```

### Step 2: Perform a Reversal  <a href="#step-2__003a-perform-a-reversal__00a0" id="step-2__003a-perform-a-reversal__00a0"></a>

Now, in case you were not able to retrieve the result from the transaction in step one, the x-vfi-api-idempotencykey can be used again to reverse it.&#x20;

#### Example

**API Reference:** <https://verifone.cloud/api-catalog/verifone-ecommerce-api#tag/Payment-Modifications/operation/reverseTransaction> &#x20;

**Request Method:** POST

**URL**: <https://cst.test-gsc.vfims.com/oidc/api/v2/transactions/reverse> &#x20;

**Header**:  x-vfi-api-idempotencykey: a38b85b2-b835-4c37-adec-4b91c3ed0dfb&#x20;

#### Body

N/A&#x20;

#### Response

```javascript
{ 

"id": "6c6564dd-1b53-4c60-82f8-3c0cb8cc36aa", 

"payment_provider_contract": "{{ppc}}", 

"amount": 1000, 

"merchant_reference": "Payment 123", 

"status": "AUTHORIZED", 

"status_reason": "Approved", 

"arn": "SIMULATORN54NC6B2IGGCRH71KJDY", 

"cvv_result": "0", 

"details": { 

"auto_capture": false 

}, 

"reason_code": "0000", 

"shopper_interaction": "ECOMMERCE", 

"stan": "123456", 

"threed_authentication": { 

"reversal_status": "NONE", 

"additional_data": { 

"initiator_trace_id": "123456" 

}, 

"balance_amount": 0 

} 
```

From the transaction response, you can see that the reversal attempt was AUTHORISED, the initial payment has now been successfully canceled.&#x20;

## Additional Steps  <a href="#additional-steps__00a0" id="additional-steps__00a0"></a>

### Query the transaction result  <a href="#query-the-transaction-result__00a0" id="query-the-transaction-result__00a0"></a>

Use the **Read Transaction** endpoint to check the initial transaction ID and observe the reversal being applied. \
&#x20;\
**API Reference:** <https://verifone.cloud/api-catalog/verifone-ecommerce-api#tag/Transaction/operation/readTransaction>&#x20;

**Request Method:** GET

**URL**: [https://cst.test-gsc.vfims.com/oidc/api/v2/transaction/{id}](https://cst.test-gsc.vfims.com/oidc/api/v2/transaction/%7bid%7d) &#x20;

**Header**: &#x20;

N/A&#x20;

**Body**:&#x20;

N/A&#x20;

**Response**:

```javascript
{ 

…….. 

"merchant_reference": "Payment 123", 

"payment_product": "CARD", 

"payment_product_type": "VISA", 

"status": "CANCEL AUTHORISED", 

………. 

} 
```


---

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