> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/online-payments/payment-actions/refunds.md).

# Refunds

Refund a payment that has previously been captured. A status of SALE\_SETTLED is needed before a payment can be refunded. Multiple refunds can be done on a single transaction until the original authorized amount has been refunded completely. You can perform a refund through the [API](broken://spaces/OiXbo96Og9EN7rz2U44K/pages/OnU159hHWJkJp14gc6AP) or through [Verifone Central](https://test.verifone.cloud/).

Refunds can be matched or unmatched. Matched refunds are processed based on providing the identifiers to the original message. These would include the elements within the **related transaction** section of the transaction object. Unmatched refunds require a new transaction message with a payment instrument.

This documentation page refers to the matched refunds, where the original transaction id to refund is given.

## Refunding a transaction via the API <a href="#refunding-a-transaction-via-the-api" id="refunding-a-transaction-via-the-api"></a>

Send `POST/transactions/{id}/refund`.

Note the parameters:

* id (required) - Original transaction id to refund.
* amount (required) - string (Amount Simple Type) <= 32 characters ^((-?\[0-9]+)|(-?(\[0-9]+)?.+))$&#x20;

The value can be anything from:

* An integer. For currencies that are not typically fractional, such as JPY.
  * A three-place decimal fraction. For currencies that are subdivided into thousandths, such as TND.
  * An eight-place decimal fraction. For currencies such as Bitcoin.
  * For the required number of decimal places for a currency code, see ISO 4217.
* reason - The reason for the refund.

Request example:

POST '[https://qat1.test-gsc.vfims.com/oidc/api/v2/transactions/fc297400-ddbc-…](https://qat1.test-gsc.vfims.com/oidc/api/v2/transactions/fc297400-ddbc-418b-9686-e40814b8ceae/refund)'\\

```json
{
 "amount":4400
}'
```

**Response example**:

```json
{
    "status": "REFUNDED",
    "id": "d43ad789-9af3-4878-ba9d-9b7141deb532",
    "payment_provider_contract": "9d0e6331-7610-404e-a9cc-f1520d3cf148",
    "amount": 4400,
    "customer": "41437fbd-29f1-436e-a674-234d0d339740",
    "merchant_reference": "327515921647",
    "processor_reference": "016153570198200",
    "arn": "MjAyMjEwMzEwNTU3MjUcMjIxMDMxNTU3MjUcNjY3MjAzODYyNTExNjc2OTIwNDk1MxxJc0NyZWRpdA==",
    "authorization_code": "",
    "cvv_result": "0",
    "reason_code": "0000",
    "status_reason": "Approved",
    "rrn": "22103155725",
    "shopper_interaction": "ECOMMERCE",
    "stan": "55725",
    "reversal_status": "NONE",
    "additional_data": {
        "initiator_trace_id": "55725",
        "acquirer_response_code": "000"
    }
}
```

The Refund API documentation can be found by accessing the [Refund Payment API](broken://spaces/OiXbo96Og9EN7rz2U44K/pages/OnU159hHWJkJp14gc6AP) page.

## Refunding a transaction via Verifone Central <a href="#refunding-a-transaction-via-verifone-central" id="refunding-a-transaction-via-verifone-central"></a>

1. Log in to the portal and go to the **Orders/Transaction** page.
2. From the *Orders* view, select the **Transaction ID** from the drop-down menu and type the transaction ID in the search bar.
3. Click on the transaction and navigate to the **Actions** tab.
4. Enter the amount you want to refund and optionally a reason and click **Refund**.


---

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