# Refunds

{% hint style="warning" %}
In order to correctly use the refund system from Shopify, you need to know what the **settlement period of your transactions** are. This settlement period is dependent on you acquirer. Reach out to your Verifone representative for more information.
{% endhint %}

1. Locate the transaction you want to refund and click on **Refund**.

   For instructions on how to search and locate a transaction check the [Searching Transactions](/online-payments/plugins/shopify-plugin-integration/searching-transactions.md) documentation.

   <div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/1_3.JPG" alt=""></div>
2. Enter a refund reason (optional) and the refund amount.

   <div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/2_6.JPG" alt=""></div>

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>If you are issuing a partial refund, note that this type of refund can only be done after the transaction has been settled.</p><p>If you initiate this refund from Shopify before settlement, you may need to reinitiate the refund from your Verifone Central account at a later date.</p></div>
3. Click again on **Refund**.


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