Diagnostics

Diagnostics functions available from the Network Menu include the following:

• Check Host Status

• POP Initialization

Diagnostic Check Host Status

Accessing Diagnostic Check Host Status function: CSR Functions > Network Manager > Diagnostic Check Host Status

The Check Host Status function sends a request to the EPS to determine if the network is available.

Select [Diagnostic Check Host Status] from the POS Network Menu.

If the connection to the Payment Processor is established, then a Payment Processor Online message is displayed.

If the connection to the Payment Processor is not available, then a Payment Processor Offline error message is displayed.

The POS display returns to the Network menu.

Diagnostic POP Init

Accessing Diagnostic POP Init function: CSR Functions > Network Manager > Diagnostic POP Init

The POP Initialization function in the Diagnostics menu re-initializes the connection from the EPS to the POP PIN pad.

Select [Diagnostic POP Init] from the POS Network Menu.

If the connection between the EPS and the POP PIN pad is available, then an Approved message is displayed.

If the connection between the EPS and the POP PIN pad is not available, then a Failure message is displayed.

The POS display returns to the Network menu.