# What’s New In Version: 56.00.00

<h2 align="center">New Features and Enhancements</h2>

### Verifone OS Update <a href="#verifone_os_update" id="verifone_os_update"></a>

The Common OS for the Verifone Commander and POS Workstations was upgraded to 6.02.00 version.

### Verifone C-Site Management <a href="#bookmark156" id="bookmark156"></a>

**Menu Configuration**

The Menu Configuration is now sent from the Verifone Commander to the Verifone C-Site Management.

**T-Log Purge**

If the Verifone Commander is disconnected for more than 32 days, the T-Logs will begin to purge from Verifone C-Site Management. After the connection is restored, the deleted data will not be sent to Verifone C-Site Management.

**Touchscreen Configuration**

The user experience was enhanced when using the Touchscreen Configuration. One enhancement is the use of Dragging and Dropping items on the Touchscreen.

### Verifone Self Checkout <a href="#bookmark157" id="bookmark157"></a>

**Decimal Places**

Improvements have been made to the handling of decimal places to be more consistent on the Verifone C18.

**Hot Items renamed to Popular Items**

On Verifone Self Checkout, “Hot Items” was renamed to “Popular Items” in Category Configuration. The number of “Popular Items” displayed on the home screen was increased to 16 items. The Look up function was moved to the top right-hand corner of the receipt widget. Fuel Prepay will display on the first home page button when enabled.

**Look Up Button**

The Look Up button was updated to follow the Pay at Counter button that appears on the checkout screen. When the Pay at Counter screen updates, the text will display white or black so that it is in contrast with the background color that displays. Additionally, the Check Out button was also updated to follow the same appearance as the Look Up button and the Pay at Counter button.

**Void Ticket**

The remote cashier action “Void Ticket” has been implemented into Verifone Self Checkout Monitoring Detailed View. A cashier logged into a POS that has the appropriate security can see this option available between the time an item is added to the Verifone Self Checkout basket up until the customer is ready to checkout and pay. If the cashier voids the ticket, the Verifone Self Checkout will void the transaction and return to the Welcome screen. The detail view on the POS will return to idle.

### Dispenser Card Readers <a href="#bookmark158" id="bookmark158"></a>

**Serial DCR Support Removed**

Serial DCR support has been removed as Verifone Commander mandates DCRs be configured using Ethernet for EMV implementation. This will affect Verifone Commander Configuration Client and the Backoffice SMS import and export utility. The DCR manufacturers impacted are Gilbarco, Wayne, Tokheim and Bennett. Invenco has always been over Ethernet. Our Latin America Customers (LAC) using the serial DCR interface will switch to IP.

**Manual Loyalty ID Modification**

The Manual Loyalty ID soft key (or Cancel key press) behavior has been modified to behave similarly to the Reward soft key on the DCR. The customer can select “Pay Inside” after loyalty if post-pay is allowed.

### EPS System <a href="#bookmark159" id="bookmark159"></a>

**VIPER (EPS) Diagnostic page**

The VIPER (EPS) Diagnostic page will now display memory available instead of memory free.

**FID (Field Identifier) table**

The values in the FID (Field Identifier) table will now be retained after an auto upgrade. These values are the location, location address, location city, location state, and location ZIP code.

### Loyalty <a href="#bookmark160" id="bookmark160"></a>

**Invalid Loyalty IDs**

The following has been implemented when handling invalid loyalty IDs:

* Hybrid Card - No retries will be allowed for an invalid ID from a Hybrid card.
* Regular Loyalty Card - No retries will be allowed for an invalid ID from a regular loyalty card.
* Manual Loyalty - Allow the customer up to three retries to enter the loyalty ID if entered incorrectly.

**Multiple Loyalty Programs**

The following enhancements have been made when the customer uses more than one loyalty in a transaction:

* The POS will now display the respective PCAT Loyalty Program Name or Program ID while processing the PCAT loyalty on indoor and outdoor terminal.
* Reward confirmation prompting before moving to the next loyalty program.
* Process the one loyalty program at a time rather than asking to enter all the loyalty information and then ask to burn the rewards one after other.
* The “Swipe” prompt was updated to “Use Loyalty Options” on the loyalty screen.
* The loyalty transaction flow will be the same for all MOPs.

### POS System <a href="#bookmark161" id="bookmark161"></a>

**2D Bar Code Support**

Scanners can now successfully scan 2D bar codes in the form of a GS1 QR Code, GS1 Data Matrix, and GS1 Digital URI Link. After scanning the bar codes of the products, the POS is able to display the products along with simultaneously storing the additional information that is packed in the 2D bar codes regarding the products.

**End-Of-Life (EOL) Legacy Devices**

{% hint style="info" %}
Topaz XL 410, Ruby2, RubyCi and Ruby2 iOrder will continue to be supported in the Latin America Verifone EPS distribution.
{% endhint %}

Petro Suite Installer and Auto Upgrade will no longer install software on End-Of-Life (EOL) Legacy Devices (Topaz XL 410, Ruby2, RubyCI and Ruby2 iOrder). See the VASC Bulletin 1123\_001 for more details on End-Of-Life (EOL) Legacy Devices.

**New Escape Character for RsysLog**

RsysLog (Rocket-fast SYStem for LOG processing) has changed the escape character. With this change, all remote log servers that parse logging events submitted by the Verifone Commander or POS systems must now account for the new escape character. Originally, the escape character was the backslash ('\\') and now it has been replaced with the hash ('#') character. Here is an example:

* Before — message string \012New line
* New — message string #012New line

**VISTA Enhancements**

1. Vista has been enhanced to remove the fuel grade prompt requirement for prepays.
2. The VISTA Refresh Configuration has been enhanced to send additional details about Departments and PLUs.

### Reports <a href="#bookmark162" id="bookmark162"></a>

**Close Day Messages**

The following messages are now included in the Close Day if the condition is present:

* AEOD failure reason message
* AEOD successful message
* Close period host unavailable message
* Close period successful message

### Sales <a href="#sales" id="sales"></a>

**Line Item Tax Exempt and Quantity**

Sales Functions Security settings have been added for Line Item Tax Exempt and Quantity input functions to limit access.

<h2 id="bookmark164" align="center">Resolutions</h2>

### Verifone Configuration Client <a href="#verifone_configuration_client" id="verifone_configuration_client"></a>

1. When accessing the Verifone Commander Configuration Client > Self Checkout > Category Configuration screen from the C18 or Topaz POS, it was not allowing the user to look up a PLU when adding an item. There was no keyboard overlay to enter PLU number and the user was unable to close the Category Configuration screen. Also, in another instance, the PLU Look Up screen was not closing in Verifone Commander Configuration Client. These were corrected.
2. When the time-out overlay displayed prompting to continue or cancel the session while in Configuration Client on the POS and “I’m here, continue” was selected, the POS displayed a keyboard information message. This was corrected and now the continue prompt overlay is dismissed without the keyboard message displaying.

### Verifone C-Site Management <a href="#verifone_c-site_management" id="verifone_c-site_management"></a>

1. Intermittently, a “JAXB Object error” message displayed when updating the Mobile Configuration from C-Site Management to the Verifone Commander. This was corrected.
2. When there were four or more hosts configured in Mobile Configuration and one was disabled in Verifone Configuration Client, it was not updated in C-Site Management. This was corrected.
3. When a loyalty program with cards was added first in C-Site Management and then another second loyalty program with cards was added in Verifone Commander Configuration Client, the second one was not being sent to C-Site Management. This was corrected.

### Verifone Self Checkout <a href="#verifone_self_checkout" id="verifone_self_checkout"></a>

1. On Verifone Self Checkout, when age restricted items were present in the transaction and checkout was pressed, an age restricted prompt displayed. The prompt was not being dismissed after the cashier logged in using a bar code. This was corrected and now it will dismiss.
2. When the numeric keypad was used and then dragged and dropped into a new screen location in Portrait Mode, it became unusable when the orientation was switched to Landscape Mode. This was corrected.
3. In Verifone C18 Self Checkout Portrait Mode, the cashier options icon was hidden when trying to log in with the cashier bar code on the payment screen and/or other overlay screens. This was corrected and the cashier’s options are now visible in both Portrait and Landscape.
4. On Verifone Self Checkout, when a main item was added from the expanded order menu and then a sub-item with ID Check was added and age was verified, the user was unable to edit the food order. This was corrected and now the user can edit the order.
5. On Verifone Self Checkout, an age verification item was allowed to be suspended when it was added as a sub-item in a food order menu. This was corrected and it will not be allowed to be suspended.
6. The Verifone Self Checkout was limiting the entry for the Alt Loyalty prompt to 12-digits. This was corrected and increased to 14-digits.
7. The following occurred when using Device Monitoring for Verifone Self Checkout. When there was a prepay including a quantity item and Error Correct was performed, the prepay did not clear from the Detail View. When the next transaction was initiated on Verifone Self Checkout, the Device Monitoring button cart quantity was negative and detail view was not updated with respective items until transaction was completed. This was corrected.
8. When purchasing a car wash code on Verifone Self Checkout, it prompted the customer if they wanted to print a receipt. This was corrected and now it will print automatically since the car wash code is printed on the receipt.
9. Prepay fuel icon remained on the Verifone Self Checkout screen after being disabled in System Properties. This was corrected.
10. When a TruAge QR Code was scanned on Verifone Self Checkout, it locked up. This was corrected and now the transaction will complete.

### Dispensers <a href="#dispensers" id="dispensers"></a>

The Price Sign Controller (PSC) was going offline during a price initialization. Multiple retries of price changes were being done automatically which eventually allowed prices to be updated. This was corrected and now the PSC will not go offline during a price initialization.

### Dispenser Card Readers <a href="#dispenser_card_readers" id="dispenser_card_readers"></a>

1. DCR locked up when the prompt to remove the card displayed and a DCR initialization was sent at the same time.
2. When a transaction level discount was applied for a purchase, the discount was displayed, but there was an extra “Rewards 0.00” on the DCR receipt. This was corrected and now only the actual rewards amount will display on the DCR receipt.
3. After upgrading to Verifone Commander 55.02 release and then performing an EMV outdoor transaction, the Start ICC (Integrated Circuit Card) Transaction timed out resulting in a transaction failure. This was an intermittent issue that could be resolved by initializing the DCR and hard rebooting the Verifone Commander. However, the issue reappeared after performing a few transactions. This was corrected.
4. When the customer selected ‘Yes’ or ‘No’ at the DCR “Scan Loyalty ID” prompt, nothing happened unless the customer went ahead and presented the bar code, and then the transaction proceeded. This was corrected.

### EPS System <a href="#eps_system" id="eps_system"></a>

1. When there was a fuel prepay with loyalty alternate ID in a Verifone Commander E configuration and then paid with a VISA card, the PIN pad was stuck on “Processing Please Wait” message and the POS workstation displayed the “EPS Not Responding” message. This was corrected.
2. PIN pad was displaying “INSERT OR OR SWIPE PAYMENT CARD” instead of “Insert Tap or Swipe the payment card” after selecting ‘Yes’ and swiping loyalty card. Loyalty and Auth on Total were enabled. This was corrected.
3. When the customer selected the Cancel button at the cashback prompt for a Debit EMV card transaction, transaction was declined. This was corrected and now the transaction will be approved.
4. Mastercard refund transactions were failing. The card was returning an ACC response with decline. This was corrected.
5. “Tap Card” was missing in the “Insert or Swipe Payment” prompt displayed on the DCR screen when a loyalty card was swiped first. This was corrected and now “Tap Card” will be displayed.
6. Fuelman, Fleetone and Fleetwide fleet card transactions were approved for Lottery PLU. This was corrected and now they will decline for lottery purchases.
7. When the Enter key was pressed for Vehicle ID without entering a value, the fleet card receipt printed “null” for “Veh #.” This was corrected and now nothing will print if value is not entered.

### Loyalty <a href="#loyalty" id="loyalty"></a>

1. The “Scan The Loyalty Token” message was not displaying on the PIN pad after selecting the bar code option for the second loyalty prompt. This was corrected and now the message will display.
2. After selecting ‘NO’ to the loyalty Prompt on the Verifone C18 Self Checkout, it displayed again on the PIN pad. This was corrected and the loyalty prompt will not display again on the PIN pad.
3. In a loyalty transaction, there was a second Get Rewards Request that should have been transmitted with two loyalty IDs, but only contained one. This was corrected.
4. When a customer used a loyalty card to purchase fuel at a site with multiple loyalty programs configured, they received a discount message and the discount on purchase, however in some cases the transaction was never sent to the loyalty host resulting in a shortage on loyalty sales. This was corrected and now the system will ensure that the transaction completion will be sent to the valid loyalty host in all cases.
5. The dispenser was rolling back the price even though the customer selected ‘No’ at the loyalty prompt in a multiple prepay fuel rewards transaction. This was corrected and now multiple prepay fuel rewards handling will validate and apply each rewards individually.
6. When the “Send Rewards Prompt to Cashier” was enabled, the prompt to wait was not being displayed on the MX 915 PIN pad. The PIN pad had a blank screen. This was corrected and now the PIN pad displays “Waiting for Cashier”.
7. The “Use Loyalty Options” header was missing from the top of the PIN pad screen for the second loyalty program when four loyalty programs were configured. The header was also missing if the bar code was enabled and the transaction was on an MX 800 Series PIN pad. These were corrected.
8. The POS screen was stuck at sending “Loyalty Authorization Request” when an invalid loyalty ID was entered at the DCR and cash MOP was used for “Pay Inside.”
9. Site was receiving “PCATS ISO FORMAT ERROR” on an inside loyalty discount immediately pressing Total. This was caused when the loyalty receipt text provided by LFEP as description text (either short or long) was used as a label and it was blank. This was corrected and now the system check to see if the value is blank.

### Mobile <a href="#mobile" id="mobile"></a>

When there was a POP Discount for fuel in a mobile transaction using a proprietary card, only a portion of the discount was applied locally. This was corrected.

### POS System <a href="#pos_system" id="pos_system"></a>

1. In POS Detail View, when any full screen overlay was opened on top of the detail view and then the Help button was pressed, the Help screen was hidden behind the overlay. This was corrected and now the Help screen will display on top of the full screen overlay.
2. When the Verifone Commander was offline, an item was voided because customer did not meet age requirement, and then the connection was restored, the Store and Forward (SAF) sent the voided item as zero quantity to TruAge host. This was corrected and now the system will not send the product quantity as zero to TruAge host.
3. After the completion of Auto Upgrade, the Verifone Commander instructed the Topaz 410 to display Upgrade Completed message with an OK button, but after pressing the button, it became unresponsive. This was corrected.
4. When the sales minimum amount was set to zero value and then pressing Total > Price Override after adding the last item, the price of last item in the transaction was immediately set to zero value and there was no “Price Override” prompt for cashier input. This was corrected and now it will prompt the cashier for price override input.
5. USB Scanner ID and Model Configuration were not retained after auto upgrade. This was corrected.

### Reports <a href="#reports" id="reports"></a>

1. Taxes were not displaying in the Tax Reports when the tax name size was more than 10 character and included a special character. This was corrected and the tax name will be truncated in the report if it has more then 10 characters.
2. A PLU Promo was double reporting the amount of the reduction on the item price. This was corrected.
3. Current period reports are displaying an incorrect business date, but after the report is closed, it has the correct open and close date. This was corrected and now the current period report will display the correct date.

<h2 id="fep_specific_changes" align="center">FEP Specific Changes</h2>

### Chevron FEP <a href="#chevron_fep" id="chevron_fep"></a>

#### Enhancements <a href="#bookmark177" id="bookmark177"></a>

**Fleet Card Certification and Support**

{% hint style="info" %}
Fleet cards are currently certified for M400, P400, Gilbarco and Wayne devices (See the DCR firmware section for minimum versions). These release notes will be updated when Invenco, GPA and Bennett have been certified.&#x20;

The parameter Prompt Restriction Outside must be enabled to support Visa Fleet 2.0/Wex Fleet Host Based Product Restriction for specific fuel grades. It must be enabled at Forecourt > Fuel Configuration > Site Parameters tab.
{% endhint %}

Card support has been added to the Chevron distribution for EMV WEX Fleet 4.1, EMV Visa Fleet 2.0, additional prompts, and host-based product restrictions.

**Lottery Purchase**

A Lottery purchase is now allowed for all Credit cards and WEX cards. Lottery purchase is restricted for all other fleet cards including Visa Fleet and Mastercard Fleet. In Verifone Configuration Client > Payment Management, there is an additional field with a check box called “Allow Lottery Purchase.” It is disabled by default.

#### Resolutions <a href="#bookmark178" id="bookmark178"></a>

The loyalty prompt after payment on the Gilbarco FlexPay 2 and 4 DCR was attempting to add the word “Reward” after the program name that was resulting in the text being displayed as “CHEVRON AND SAFEWAY REYES/NO” instead of “CHEVRON AND SAFEWAY REWARD YES/NO”. This was corrected.

### NBS FEP <a href="#nbs_fep" id="nbs_fep"></a>

#### Enhancement <a href="#bookmark180" id="bookmark180"></a>

**EMV EBT Cards**

EMV EBT cards were declining due to the unavailability of EBT Fallback entries in the card table. Support was added process EMV EBT cards as Fallback to mag-stripe.

### Rapid Connect FEP <a href="#rapid_connect_fep" id="rapid_connect_fep"></a>

#### Enhancements <a href="#enhancements" id="enhancements"></a>

**EMV EBT Cards**

EMV EBT cards were declining due to the unavailability of EBT Fallback entries in the card table. Support was added process EMV EBT cards as Fallback to mag-stripe.

**BP NTP Server IP Address**

The default NTP Server IP address was updated to ‘149.196.96.120’ for Brand BP for the Buypass distribution.

#### Resolutions <a href="#bookmark183" id="bookmark183"></a>

1. A TAVE PIN pad was stuck on “Approved” after a host based restriction. This was corrected.
2. When a Time Out Reversal (TOR) was performed on a postpay with a Host Based Discount (HBD) with any card, the transaction amounts should be the same for both the sale and TOR sales, but the EPS was sending the non-discounted amount in the TOR message. The host responded with a 902 error code. This was corrected and now it will send the discounted amount.
3. Gift Card transactions were displaying the “Invalid Card” message when trying to sell or activate them. This was corrected.
4. Comdata DCR transactions came due inside with a 911 error message. A 911 error is a temporary and intermittent error that occasionally occurs on the host when they get a timeout on their end. This was corrected and now if the host response is a 911 error, the live completion will be moved to Store and Forward.
5. Comdata Mastercard transactions were failing with an “Invalid Product” message. This was corrected.
6. For TransCard and Fuelman cards, the customer was able to fuel and complete the transaction. The system received a “Network Unavailable” response with response code “911” from the host, but the transaction was locally approved. This was corrected.
7. When the merchant was performing a transaction with Express Code and Comchek, the transaction was declined with E16 ISO Format Error. This was corrected.

### Shell FEP <a href="#shell_fep" id="shell_fep"></a>

#### Resolution <a href="#bookmark185" id="bookmark185"></a>

The default DCR idle screen contained a Debit softkey. The Debit softkey was removed.

### Verifone EPS FEP <a href="#verifone_eps_fep" id="verifone_eps_fep"></a>

#### Enhancement <a href="#bookmark187" id="bookmark187"></a>

**Maximum Value For Pump Authorization**

The Verifone Configuration Client > Payment Controller > EPS Configuration > (FEP) Configuration > FEP Card > Card Limits > Maximum Value For Pump Authorization was changed to allow up to ‘999999’ or 6-digits.

#### Resolution <a href="#resolution" id="resolution"></a>

When configuring the printer, Fiscal or Standard, the user was unable to bring it online and the logs and Verifone Configuration Client were displaying errors. This was corrected.

### WorldPay FEP <a href="#worldpay_fep" id="worldpay_fep"></a>

#### Enhancement <a href="#enhancement" id="enhancement"></a>

**EMV EBT Cards**

EMV EBT cards were declining due to the unavailability of EBT Fallback entries in the card table. Support was added process EMV EBT cards as Fallback to mag-stripe.

#### Resolutions <a href="#resolutions" id="resolutions"></a>

1. The Electronic Benefits Transfer (EBT) Food Stamps (FS) receipt was not printing a value for the EBT Cashback Balance. This was corrected.
2. When using a card with a PIN in a transaction, the customer receipt was missing the fields “Approved by Issuer” and “Cardholder verified by PIN”. These fields were present in the merchant receipt. This was corrected and now the customer receipt will ha


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