Appendix

Self-checkout end users will not see prompting messages. Messages will only appear when accessing cashier screens.

Verifone Commander Release 53.41

Topic	When will this appear	Frequency	Feature Disablement	Messages	Resolution
Verifone Commander not onboarded	120 days post installation of the Verifone Commander Software	Appears at login	N/A		Onboard the Verifone Commander
Verifone Commander Onboarded, but ASM Expired	120 days post installation of the Verifone Commander Software	Every Transaction	N/A		Renew ASM License
Not Connected	Any time after Onboarding	When connectivity is lost to Verifone Commander Central. Appears at POS Login.	N/A		1. Work with your MNSP to confirm connectivity to Verifone Commander Central is maintained. 2. Contact the helpdesk for assistance.

Verifone Commander Release 54.00 and 54.01

Topic	When will this appear	Frequency	Feature Disablement	Messages	Resolution
Verifone Commander not onboarded	60 days post installation of the Verifone Commander Software	Every transaction	Forecourt and POS functionality Disablement occurs at 90 days for Forecourt and 91 days for the POS. Occurs at midnight when the system is idle.		Onboard the Verifone Commander
Verifone Commander Onboarded, but ASM Expired	60 days post installation of the Verifone Commander Software	Every Transaction	Forecourt and POS functionality Disablement occurs at 90 days for Forecourt and 91 days for the POS. Occurs at midnight when the system is idle.		Renew ASM License
Not Connected	Anytime after Onboarding		N/A		1. Work with your MNSP to confirm connectivity to Verifone Commander Central is maintained. 2. Contact the helpdesk for assistance.

Verifone Commander Release 54.02

Topic	When will this appear	Frequency	Feature Disablement	Messages	Resolution
Verifone Commander not onboarded	60 days post installation of the Verifone Commander Software	Every transaction	Forecourt and POS functionality Disablement occurs at 90 days for Payment (inside), Self-Checkout, and Forecourt. POS is disabled at 91 days. Occurs at midnight when the system is idle.		Onboard the Verifone Commander
Verifone Commander Onboarded, but ASM Expired	60 days post installation of the Verifone Commander Software	Every Transaction	Forecourt and POS functionality Disablement occurs at 90 days for Payment (inside), Self-Checkout, and Forecourt. POS is disabled at 91 days. Occurs at midnight when the system is idle.		Renew ASM License
Not Connected	Anytime after Onboarding		N/A		Work with your MNSP to confirm connectivity to Verifone Commander Central is maintained. Contact the helpdesk for assistance.