# Appendix

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Self-checkout end users will not see prompting messages. Messages will only appear when accessing cashier screens.
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## Verifone Commander Release 53.41

<table><thead><tr><th valign="top">Topic</th><th valign="top">When will this appear</th><th width="121" valign="top">Frequency</th><th width="136" valign="top">Feature Disablement</th><th valign="top">Messages</th><th valign="top">Resolution</th></tr></thead><tbody><tr><td valign="top">Verifone Commander not onboarded</td><td valign="top">120 days post installation of the Verifone Commander Software</td><td valign="top">Appears at login</td><td valign="top">N/A</td><td valign="top"><img src="/files/KHpngmda6BPYV7lAWqPm" alt="" data-size="original"></td><td valign="top">Onboard the Verifone Commander</td></tr><tr><td valign="top">Verifone Commander Onboarded, but ASM Expired</td><td valign="top">120 days post installation of the Verifone Commander Software</td><td valign="top">Every Transaction</td><td valign="top">N/A</td><td valign="top"><img src="/files/tC5CRfnET2tAjiTtKy3D" alt="" data-size="original"></td><td valign="top">Renew ASM License</td></tr><tr><td valign="top">Not Connected</td><td valign="top">Any time after Onboarding</td><td valign="top"><p>When connectivity is lost to</p><p>Verifone Commander Central. Appears at POS Login.</p></td><td valign="top">N/A</td><td valign="top"><img src="/files/Y56ul3X8dY3kuokFYwD7" alt="" data-size="original"></td><td valign="top"><p>1. Work with your MNSP to confirm connectivity to Verifone Commander Central is maintained.</p><p>2. Contact the helpdesk for assistance.</p></td></tr></tbody></table>

### Verifone Commander Release 54.00 and 54.01

<table><thead><tr><th valign="top">Topic</th><th valign="top">When will this appear</th><th width="113" valign="top">Frequency</th><th width="142" valign="top">Feature Disablement</th><th valign="top">Messages</th><th valign="top">Resolution</th></tr></thead><tbody><tr><td valign="top">Verifone Commander not onboarded</td><td valign="top">60 days post installation of the Verifone Commander Software</td><td valign="top">Every transaction</td><td valign="top"><p>Forecourt and POS functionality</p><p>Disablement occurs at 90 days for Forecourt and 91 days for the POS. Occurs at midnight when the system is idle.</p></td><td valign="top"><img src="/files/oysbmt0opNQ4MbH9oeDs" alt="" data-size="original"></td><td valign="top">Onboard the Verifone Commander</td></tr><tr><td valign="top">Verifone Commander Onboarded, but ASM Expired</td><td valign="top">60 days post installation of the Verifone Commander Software</td><td valign="top">Every Transaction</td><td valign="top"><p>Forecourt and POS functionality</p><p>Disablement occurs at 90 days for Forecourt and 91 days for the POS. Occurs at midnight when the system is idle.</p></td><td valign="top"></td><td valign="top">Renew ASM License</td></tr><tr><td valign="top">Not Connected</td><td valign="top">Anytime after Onboarding</td><td valign="top"></td><td valign="top">N/A</td><td valign="top"><img src="/files/r2kWOEobeKz9osxntZsd" alt="" data-size="original"></td><td valign="top"><p>1. Work with your MNSP to confirm connectivity to Verifone Commander Central is maintained.</p><p>2. Contact the helpdesk for assistance.</p></td></tr></tbody></table>

## Verifone Commander Release 54.02

<table data-header-hidden><thead><tr><th valign="top">Topic</th><th valign="top">When will this appear</th><th valign="top">Frequency</th><th width="128" valign="top">Feature Disablement</th><th width="128" valign="top">Messages</th><th valign="top">Resolution</th></tr></thead><tbody><tr><td valign="top">Topic</td><td valign="top">When will this appear</td><td valign="top">Frequency</td><td valign="top">Feature Disablement</td><td valign="top">Messages</td><td valign="top">Resolution</td></tr><tr><td valign="top">Verifone Commander not onboarded</td><td valign="top">60 days post installation of the Verifone Commander Software</td><td valign="top">Every transaction</td><td valign="top"><p>Forecourt and POS functionality<br><br>Disablement occurs at 90 days for Payment (inside), Self-Checkout, and Forecourt.</p><p>POS is disabled at 91 days. Occurs at midnight when the system is idle.</p></td><td valign="top"><img src="/files/jKWfmuHEFoBossf48aLx" alt="" data-size="original"></td><td valign="top">Onboard the Verifone Commander</td></tr><tr><td valign="top">Verifone Commander Onboarded, but ASM Expired</td><td valign="top">60 days post installation of the Verifone Commander Software</td><td valign="top">Every Transaction</td><td valign="top"><p>Forecourt and POS functionality<br><br>Disablement occurs at 90 days for Payment (inside), Self-Checkout, and Forecourt.</p><p>POS is disabled at 91 days. Occurs at midnight when the system is idle.</p></td><td valign="top"><img src="/files/hMuH9H7P4KuGe4OFwr8l" alt=""><br><br><img src="/files/ezdlxk0mqLmuaHMhcmlq" alt=""><br><br></td><td valign="top">Renew ASM License</td></tr><tr><td valign="top">Not Connected</td><td valign="top">Anytime after Onboarding</td><td valign="top"></td><td valign="top">N/A</td><td valign="top"><img src="/files/aAZoEao4q7EtMf4sHomS" alt="" data-size="original"></td><td valign="top"><p>Work with your MNSP to confirm connectivity to Verifone Commander Central is maintained.<br></p><p>Contact the helpdesk for assistance.</p><p><br></p></td></tr></tbody></table>


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