Introduction

Verifone Commander Central is a web application that enables Petroleum Merchants and Major Oil administrators to maintain a centralized point for site data, monitor sites remotely, and provides a convenient platform for synchronous oversight and configuration.

Verifone Commander Central does not require a technician to visit each location to make changes and updates. Updates can be made selectively or all at once from the web application.

This guide covers the following topics:

Hierarchy: Setting up and managing hierarchy, the arrangement of groups and sites to reflect the business structure (e.g. National > Regional > Western > Pacific).
Sites: Setting up and managing sites (individual business locations) within the hierarchy.
User Administration: Creating and managing users with various roles and permissions (e.g. access to administrative or reporting features within the Verifone Commander Central application)
Dashboard: An overview of the application's dashboard, from which the features can be accessed, view configuration steps (and their completion status), and find information on additional help and support.
My Account: Information for users on viewing their account information. Editing user information is not available currently.
Reports: Reporting allows near-real-time data for Transaction Logs (T-Logs), Site Assets, and Summary details to be readily viewed.
Configuration: Remotely manage and synchronize site configurations for Password Management, Primary Payment, Mobile Payment, Loyalty Configuration, Viper Card Tables, and various site price book configurations.
Connect Device to Cloud: This feature allows the connection to the Verifone Commander to the Verifone Commander Central cloud application.
One-Time Password: This feature allows the One-Time Password (OTP) to be sent from the Verifone Commander to an email address to access the OTP-dependent features of the Verifone Commander.

System Requirements

If the Verifone Commander is not onboarded to Verifone Commander Central within a certain amount of time, it will not be able to perform merchandise and fuel transactions. See the Appendix I section for specific details. In release 55.01, the requirement to onboard onto Verifone Commander Central still exists, but merchandise and fuel functionality will not be disabled.

All Verifone Commanders (Commander E & EF included) must be onboarded to Verifone’s C-Site Management starting in release 53.35. Failure to onboard the Verifone Commander may negatively impact the site’s ability to perform merchandise & fuel transactions. Refer to Appendix A for additional details regarding messages and functionality that may be impacted.

Software Requirements

Verifone Software Release: Support begins in 53.35+
Web Browser: Microsoft Edge, Chrome, Firefox, or Safari accessed through a computer.

Software Release Specific Implementation

Release

Features Supported

53.35

T-Log Viewer, Site Assets, OTP

53.41

Mobile Payment Configuration, Viper Table Set Management

54.00

Loyalty Configuration

54.01

POS Configuration, Commander Configuration Acknowledgment

54.02

POS Security, Fuel Tax Exemptions, Enhanced C-Site Onboarding Support, Major oil accounts can use loyalty configuration from Verifone Commander Central

55.00

PLUs, Sales Configuration, Login/Logout Message, Fuel Pricing - Pending, Fuel Configuration - In Effect

55.01

Dealer Location ID Presented in Site Asset Report

55.02

Caloric Values, DCR Configuration, Primary Payment Configuration

56.00

Menu Configuration (Read Only), and Touch Screen Configuration

56.01

Tipping, Verifone Commander Password Management, Replicate Configuration

56.02

External Access Menu under Administration for approving VASC Access and Partner Access, Image Upload, Editable Menu Configuration, Major Oil Policy, Commercial Fleet Direct, and User Site Assignments.

56.03

New Site Configuration forms: Store Operations > House Accounts, Store Operations > Charity Donations, Promos and Discounts > Car Wash PLU Promotions, and Forecourt > Fuel Display.

Version Support Notification

Verifone Commander Central has been enhanced to display when the connected site's software release version does not support specific forms. Messaging will appear that states 'This Version (xxx.xx.xx) does not support configuring the form, please upgrade your Commander.'

Software upgrades can be requested through Verifone's Remote Software Delivery (VRSD) process. See the VRSD Implementation Guide for more details.

Hardware Requirements

Verifone Commander with supported POS
Computer (Desktop or Laptop) with the most recent security updates
Managed Network Service Provider (MNSP) Implemented
Broadband Internet Connection

Synchronization

Verifone Commander Central sends configuration changes immediately as they occur, ensuring updates are reflected in real time. Changes made directly on the Verifone Commander system are transmitted to Verifone Commander Central every 15 minutes, or they can be pushed instantly by selecting Tools > Refresh Configuration in the Verifone Configuration Client.

Create a Verifone Commander Central Account

To create an account for Verifone Commander Central, navigate to Sign Up for Free.

Fill out Form

Complete and submit the form presented.

If the administrator has more than one store, only one account is needed. All sites should be onboarded to one account.

Terms and Conditions

When logging into Verifone Commander Central, a prompt appears to accept the terms and conditions. To log into the application, accept the terms and conditions to proceed.

To view the Terms and Conditions, select the blue text in the prompt.

At anytime, the Terms and Conditions can be reviewed by clicking on the profile icon in the upper right-hand corner of the screen and selecting “Terms” from the menu.