Introduction

Verifone Commander Central is a web application that enables Petroleum Merchants and Major Oil administrators to maintain a centralized point for site data, monitor sites remotely, and provides a convenient platform for synchronous oversight and configuration.

Verifone Commander Central does not require a technician to visit each location to make changes and updates. Updates can be made selectively or all at once from the web application.

This guide covers the following topics:

Hierarchy: Setting up and managing hierarchy — the arrangement of groups and sites that reflects your business structure (e.g. National > Regional > Western > Pacific).
Sites: Setting up and managing sites (individual business locations) within the hierarchy, including manual creation, bulk upload, and site transfers between merchant accounts.
Roles: Defining user roles and the permissions associated with each role, controlling what features and data each user can access within Verifone Commander Central.
Account Types and Features: An overview of the four primary account types (Petro Site Admin, Major Oil Admin, VASC, and Partner) and the features available to each.
Create Users: Creating and managing users, including assigning roles, automatic site assignment, and creating additional administrator accounts.
Dashboard: An overview of the application dashboard, which provides visibility into online and offline sites, devices, and configuration completion status.
My Account: Viewing and managing your account information, including changing your password and the forgot password process.
Reports: Access near-real-time data through Site Asset Reports, T-Log Viewer, Summary Reports, and Commander Reports (period-close reports synced automatically from the Commander at each shift, day, or other period close).
Password Management: Remotely managing Verifone Commander passwords across sites, including initial onboarding and ongoing configuration updates.
Loyalty (Enterprise): Creating and managing Loyalty programs, adding loyalty cards, assigning programs to sites, and managing Loyalty Merchant IDs (MIDs).
Mobile Payment (Enterprise): Creating and managing Mobile Payment programs, including MID bulk upload and program-level configuration.
Primary Payment (Enterprise): Configuring Primary Payment programs, including card price tiers, cashback, and fees.
Site Configuration: Remotely managing and synchronizing site-level configurations across Store Operations (MOPs, Currencies, Fees, Tax Rates, Categories, Departments, PLUs, Blue Laws, ID Checks, Sales, Images, Menus, Touch Screen, Tipping, House Accounts, Charity Donations, Self Checkout), Promos and Discounts (Car Wash PLU Promotions, NAXML Deal, Coupons), Payment Operations (Primary Payment, TAVE, Loyalty, Mobile, EPS, EMV, Commander Fleet), Access Control, Forecourt (DCR Configuration, Fuel Prices, Fuel Configuration, Fuel Tax Exemptions, Fuel Price Display), Devices, System Settings (NTP, Reboot Commander), and Reporting (Close Period).
Commander Fleet Services: Self-enrolling sites in the Commander Fleet subscription program through an integrated 2Checkout payment flow, including eligibility checking and activation tracking.
Major Oil Policy: Enforcing brand-level configuration policies across sites for Major Oil administrators, and managing Access Profiles that grant Major Oil Admins view and/or edit access to site configurations.
External Access Approval: Approving and managing access for Verifone Authorized Service Contractors (VASCs) and Partners, including assigning sites and features.
VASC Access: Describes the Verifone Commander Central experience for VASC users, including hierarchy, site management, and user administration.
Partner Access: Describes the Verifone Commander Central experience for Partner users, including hierarchy, site management, and API key management.
Viper Table Management: Managing Viper card tables used for fleet and commercial card processing.
Connect Device to Cloud: Connecting a Verifone Commander to the Verifone Commander Central cloud application, including requirements and troubleshooting.
One-Time Password: Configuring and using the One-Time Password (OTP) feature to send a secure password from the Commander to an email address for OTP-dependent access.

System Requirements

If the Verifone Commander is not onboarded to Verifone Commander Central within a certain amount of time, it will not be able to perform merchandise and fuel transactions. See the Appendix I section for specific details. In release 55.01, the requirement to onboard onto Verifone Commander Central still exists, but merchandise and fuel functionality will not be disabled.

All Verifone Commanders (Commander E & EF included) must be onboarded to Verifone’s Commander Central starting in release 53.35. Failure to onboard the Verifone Commander may negatively impact the site’s ability to perform merchandise & fuel transactions. Refer to Appendix A for additional details regarding messages and functionality that may be impacted.

Software Requirements

Verifone Software Release: Support begins in 53.35+
Web Browser: Microsoft Edge, Chrome, Firefox, or Safari accessed through a computer.

Software Release Specific Implementation

Release

Features Supported

53.35

T-Log Viewer, Site Assets, OTP

53.41

Mobile Payment Configuration, Viper Table Set Management

54.00

Loyalty Configuration

54.01

MOPs, Currencies, Fees, Tax Rates, Categories, Departments, Blue Laws and ID Checks, Commander Configuration Acknowledgment

54.02

POS Security, Fuel Tax Exemptions, Enhanced C-Site Onboarding Support, Major oil accounts can use loyalty configuration from Verifone Commander Central

55.00

PLUs, Sales Configuration, Login/Logout Message, Fuel Pricing - Pending, Fuel Configuration - In Effect

55.01

Both Dealer Location ID and PIN pad Serial Number were added to the Site Asset Report

55.02

Caloric Values, DCR Configuration, Primary Payment Configuration

56.00

Menu Configuration (Read Only), and Touch Screen Configuration

56.01

Tipping, Verifone Commander Password Management, Replicate Configuration

56.02

External Access Menu under Administration for approving VASC Access and Partner Access, Image Upload, Editable Menu Configuration, Major Oil Policy, Commercial Fleet (Direct), and User Site Assignments.

56.03

New Site Configuration forms: Store Operations > House Accounts, Store Operations > Charity Donations, Promos and Discounts > Car Wash PLU Promotions, and Forecourt > Fuel Display.

57.01

Support was added for Smart Suggestions and Mudflap (Commercial Fleet).

Enables Petro Site Admins and authorized Major Oil users to edit Fuel Pending Configuration across four tabs: Parameters, Tanks, Fuel Grades, and Fuel Positions. Adds remote control commands in Commander Central allowing users to trigger Fuel, Fuel Price, DCR, Fuel Driver, and DCR Driver initializations, Close Period, and Reboot Commander without on-site access. Introduces a self-service Commander Fleet subscription enrollment flow within Commander Central, powered by an integrated 2Checkout payment gateway with real-time eligibility checking and Amdocs activation tracking. Adds a Period Close Reports section to Commander Central that automatically syncs period-close report data (Shift, Hour, Day, Week, Month, Year) from the Commander Site Controller, allowing Store Managers to access and generate reports without logging into the Commander directly. Allows Helpdesk Admins to create and assign Access Profiles that grant Major Oil Admins view and/ or edit access to site configurations and reports for the Petro Site Admin accounts that share sites with them.

Version Support Notification

Verifone Commander Central has been enhanced to display when the connected site's software release version does not support specific forms. Messaging will appear that states 'This Version (xxx.xx.xx) does not support configuring the form, please upgrade your Commander.'

Software upgrades can be requested through Verifone's Remote Software Delivery (VRSD) process. See the VRSD Implementation Guide for more details.

Hardware Requirements

Verifone Commander with supported POS
Computer (Desktop or Laptop) with the most recent security updates
Managed Network Service Provider (MNSP) Implemented
Broadband Internet Connection

Synchronization

Verifone Commander Central sends configuration changes immediately as they occur, ensuring updates are reflected in real time. Changes made directly on the Verifone Commander system are transmitted to Verifone Commander Central every 15 minutes, or they can be pushed instantly by selecting Tools > Refresh Configuration in the Verifone Configuration Client.

Create a Verifone Commander Central Account

To create an account for Verifone Commander Central, navigate to Sign Up for Free.

Fill out Form

Complete and submit the form presented.

If the administrator has more than one store, only one account is needed. All sites should be onboarded to one account.

Terms and Conditions

When logging into Verifone Commander Central, a prompt appears to accept the terms and conditions. To log into the application, accept the terms and conditions to proceed.

To view the Terms and Conditions, select the blue text in the prompt.

At anytime, the Terms and Conditions can be reviewed by clicking on the profile icon in the upper right-hand corner of the screen and selecting “Terms” from the menu.