> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/petroleum-docs/petro-and-c-store/commander-central/commander-central-user-guide/site-configuration/forecourt/initialization.md). # Initialization The Initialization section is located under Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization. Initialization commands allow authorized users to send control commands from C-Site to the Commander at a site. These commands trigger specific operations on the Commander, such as refreshing fuel configuration, updating fuel prices, or restarting dispenser communication drivers. Each command displays the status of the last execution and provides the option to resend the command if needed. {% hint style="warning" %} Initialization commands affect live site operations. Ensure there are no active transactions before sending initialization commands that may interrupt fueling or payment processing. {% endhint %}

#### Command Statuses All initialization commands display one of the following statuses after execution:

Status	Meaning
ACCEPTED	The command has been received by C-Site and is queued for delivery to the Commander.
IN_PROGRESS	The command has been sent to the Commander and is currently being executed.
SUCCESS	The Commander has confirmed successful execution of the command.
FAILED	The Commander reported that the command failed to execute. Review the command log and retry if needed.
RETRY_REQUIRED	The command could not be fully completed. Use the resend option or the Offline Initialization option where available.
FAILED_TIMEOUT	The Commander did not respond within the allowed time window (15 minutes). The command has been marked as expired. Resend if still required.
EXPIRED	The command was not executed within 15 minutes of being submitted and has been automatically canceled.
PPU_FORMAT_MISMATCH	Fuel Price Initialization was rejected because the PPU Decimal Position differs between the pending and in-effect fuel configuration. Perform a Fuel Initialization (Full Init) first; Fuel Price Initialization becomes available again once it completes.
B2B_FUEL_INIT_ERROR	A Fuel Initialization was rejected because another Fuel Initialization is already in progress at the site. Wait for the in-progress command to reach SUCCESS or FAILED before resending.

{% hint style="info" %} Records are automatically purged after 90 days. If the Commander is offline, C-Site will display: “Commander is offline. Please check its connectivity with Commander Central.” {% endhint %} ### Fuel Initialization The Fuel Initialization command sends the pending fuel configuration to the Commander at the site, triggering a full fuel initialization. Use this command when fuel configuration changes have been made in Fuel Pending Config and need to be applied to the site. Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > Fuel.

To send a Fuel Initialization command: {% stepper %} {% step %} **Navigate** Navigate to **Forecourt → Initialization → Fuel**. {% endstep %} {% step %} **Review Status** Check the last command status before sending a new command. Review the last command status to confirm no initialization is currently in progress. {% endstep %} {% step %} **Select** Select Fuel Initialization. {% endstep %} {% step %} **Confirm** Review the prompt before submitting the command. Review the confirmation prompt and select Confirm to proceed, or Cancel to abort. {% endstep %} {% step %} **Track Status** Monitor the command until it finishes. The command status updates to ACCEPTED, then IN\_PROGRESS as the Commander processes the request. When complete, the status updates to SUCCESS or FAILED. {% endstep %} {% step %} **Verify Results** Confirm the change in the active fuel prices view. To verify the results, navigate to Forecourt > Fuel > Fuel Prices and select In Effect Prices from the drop-down. {% endstep %} {% endstepper %}

Field / Button	Description
Fuel Initialization	Sends the pending fuel configuration to the Verifone Commander. A confirmation prompt is displayed before the command is submitted.
Offline Initialization	Sends the fuel initialization to the Verifone Commander regardless of whether the fuel price sign is online. Use this option if the fuel price sign is offline and prices must be updated.
Last Command Status	Displays the status and timestamp of the most recently submitted Fuel Initialization command.
Description	Displays a description of the last command execution, including any error details if the command failed.
Resend	Resends the initialization command to the Verifone Commander. Available when the last command status is FAILED or RETRY_REQUIRED.

### Fuel Price Initialization The Fuel Price Initialization command sends the pending fuel price configuration to the site and updates the fuel prices at the Commander. Use this command after updating fuel prices in Forecourt > Fuel > Fuel Prices. Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > Fuel Prices. {% hint style="info" %} If the PPU Decimal Position (Forecourt > Fuel > Fuel Configurations > Parameters) has been changed and the pending value differs from the value currently in effect at the site, Fuel Price Initialization is blocked. The system displays: “Cannot update prices. PPU decimal format has changed. Perform a Full Fuel Initialization.” Perform a Fuel Initialization first (see “Fuel Initialization” section); after it completes successfully, Fuel Price Initialization is available again for any number of subsequent price changes. {% endhint %}

To send a Fuel Price Initialization command: {% stepper %} {% step %} **Navigate** Navigate to Forecourt > Initialization > Fuel Prices. {% endstep %} {% step %} **Review Status** Review the last command status to confirm no initialization is currently in progress. {% endstep %} {% step %} **Select** Select Fuel Price Initialization. {% endstep %} {% step %} **Confirm** Review the confirmation prompt and select Confirm to proceed, or Cancel to abort. Confirmation text: 'Fuel Price Initialization will send the pending fuel price configuration to the site and update the fuel prices. Are you sure you want to continue?' {% endstep %} {% step %} **Track Status** Monitor the command until it finishes. The command status updates to ACCEPTED, then IN\_PROGRESS. When complete, the status updates to SUCCESS or FAILED. {% endstep %} {% endstepper %}

Field / Button	Description
Fuel Price Initialization	Sends the pending fuel price configuration to the Commander. A confirmation prompt is displayed before the command is submitted.
Offline Initialization	Sends the fuel price update to the Commander regardless of whether the fuel price sign is online. Confirmation text: 'The Offline Initialization option will send the fuel price update to the site regardless of if the fuel price sign is offline. Are you sure you want to continue?' Note: Review weights and measures requirements before using this option.
Last Command Status	Displays the status and timestamp of the most recently submitted Fuel Price Initialization command.
Description	Displays a description or error detail for the last command execution.
Resend	Resends the command to the Commander. Available when status is FAILED or RETRY_REQUIRED.

{% hint style="info" %} If the fuel price sign is offline, prices will not update. To force the prices to update with the fuel price sign offline, select the Offline Initialization option. To confirm the site's fuel prices have been updated, navigate to Forecourt > Fuel > Fuel Prices and select In Effect Prices from the drop-down. {% endhint %} ### DCR Initialization The DCR Initialization command sends updated DCR (Dispenser Card Reader) settings to the Commander, triggering a reinitialization of the DCR configuration at the site. Use this command after making changes to DCR Configuration settings. Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > DCR.

To send a DCR Initialization command: {% stepper %} {% step %} **Navigate** Navigate to Forecourt > Initialization > DCR. {% endstep %} {% step %} **Review Status** Review the last command status to confirm no initialization is currently in progress. {% endstep %} {% step %} **Select** Select DCR Initialization. {% endstep %} {% step %} **Confirm** Review the confirmation prompt and select Confirm to proceed, or Cancel to abort. {% endstep %} {% step %} **Track Status** Monitor the command until it finishes. The command status updates to ACCEPTED, then IN\_PROGRESS. When complete, the status updates to SUCCESS or FAILED. {% endstep %} {% endstepper %}

Field / Button	Description
DCR Initialization	Sends updated DCR settings to the Commander for reinitialization. A confirmation prompt is displayed before the command is submitted.
Last Command Status	Displays the status and timestamp of the most recently submitted DCR Initialization command.
Description	Displays a description or error detail for the last command execution.
Resend	Resends the DCR Initialization command. Available when status is FAILED or RETRY_REQUIRED.

### Fuel Driver Initialization The Fuel Driver Initialization command reinitializes the fuel communication driver on the Verifone Commander. Use this command to restore fuel dispenser communication after a driver fault or configuration change. Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > Fuel Driver.

To send a Fuel Driver Initialization command: {% stepper %} {% step %} **Navigate** Navigate to Forecourt > Initialization > Fuel Driver. {% endstep %} {% step %} **Review Status** Review the last command status to confirm no initialization is currently in progress. {% endstep %} {% step %} **Select** Select Fuel Driver Initialization. {% endstep %} {% step %} **Confirm** Review the confirmation prompt and select Confirm to proceed, or Cancel to abort. {% endstep %} {% step %} **Track Status** Monitor the command until it finishes. The command status updates to ACCEPTED, then IN\_PROGRESS. When complete, the status updates to SUCCESS or FAILED. {% endstep %} {% endstepper %}

Field / Button	Description
Fuel Driver Initialization	Reinitializes the fuel communication driver on the Commander. A confirmation prompt is displayed before the command is submitted.
Last Command Status	Displays the status and timestamp of the most recently submitted Fuel Driver Initialization command.
Description	Displays a description or error detail for the last command execution.
Resend	Resends the Fuel Driver Initialization command. Available when status is FAILED or RETRY_REQUIRED.

### DCR Driver Initialization The DCR Driver Initialization command reinitializes the DCR communication driver on the Verifone Commander. Use this command to restore DCR communication after a driver fault or configuration change affecting the Dispenser Card Reader. Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > DCR Driver.

To send a DCR Driver Initialization command: {% stepper %} {% step %} **Navigate** Navigate to Forecourt > Initialization > DCR Driver. {% endstep %} {% step %} **Review Status** Review the last command status to confirm no initialization is currently in progress. {% endstep %} {% step %} **Select** Select DCR Driver Initialization. {% endstep %} {% step %} **Confirm** Review the confirmation prompt and select Confirm to proceed, or Cancel to abort. {% endstep %} {% step %} **Track Status** Monitor the command until it finishes. The command status updates to ACCEPTED, then IN\_PROGRESS. When complete, the status updates to SUCCESS or FAILED. {% endstep %} {% endstepper %}

Field / Button	Description
DCR Driver Initialization	Reinitializes the DCR communication driver on the Commander. A confirmation prompt is displayed before the command is submitted.
Last Command Status	Displays the status and timestamp of the most recently submitted DCR Driver Initialization command.
Description	Displays a description or error detail for the last command execution.
Resend	Resends the DCR Driver Initialization command. Available when status is FAILED or RETRY_REQUIRED.

### Fuel Price Display Initialization The Fuel Price Display Initialization command sends updated configuration to the Fuel Price Display sign connected to the Commander. Use this command after making changes to the Fuel Price Display configuration in Forecourt > Fuel Price Display. Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > Fuel Price Display.

To send a Fuel Price Display Initialization command: {% stepper %} {% step %} **Navigate** Navigate to Forecourt > Initialization > Fuel Price Display. {% endstep %} {% step %} **Review Status** Review the last command status to confirm no initialization is currently in progress. {% endstep %} {% step %} **Select** Select Fuel Price Display Initialization. {% endstep %} {% step %} **Confirm** Review the confirmation prompt and select Confirm to proceed, or Cancel to abort. {% endstep %} {% step %} **Track Status** Monitor the command until it finishes. The command status updates to ACCEPTED, then IN\_PROGRESS. When complete, the status updates to SUCCESS or FAILED. {% endstep %} {% endstepper %}

Field / Button	Description
Fuel Price Display Initialization	Sends the updated Fuel Price Display configuration to the Commander. A confirmation prompt is displayed before the command is submitted.
Last Command Status	Displays the status and timestamp of the most recently submitted Fuel Price Display Initialization command.
Description	Displays a description or error detail for the last command execution.
Resend	Resends the command to the Commander. Available when status is FAILED or RETRY_REQUIRED.

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