Initialization
The Initialization section is located under Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization. Initialization commands allow authorized users to send control commands from C-Site to the Commander at a site. These commands trigger specific operations on the Commander, such as refreshing fuel configuration, updating fuel prices, or restarting dispenser communication drivers.
Each command displays the status of the last execution and provides the option to resend the command if needed.
Initialization commands affect live site operations. Ensure there are no active transactions before sending initialization commands that may interrupt fueling or payment processing.
Command Statuses
All initialization commands display one of the following statuses after execution:
ACCEPTED
The command has been received by C-Site and is queued for delivery to the Commander.
IN_PROGRESS
The command has been sent to the Commander and is currently being executed.
SUCCESS
The Commander has confirmed successful execution of the command.
FAILED
The Commander reported that the command failed to execute. Review the command log and retry if needed.
RETRY_REQUIRED
The command could not be fully completed. Use the resend option or the Offline Initialization option where available.
FAILED_TIMEOUT
The Commander did not respond within the allowed time window (15 minutes). The command has been marked as expired. Resend if still required.
EXPIRED
The command was not executed within 15 minutes of being submitted and has been automatically canceled.
Records are automatically purged after 90 days.
If the Commander is offline, C-Site will display: “Commander is offline. Please check its connectivity with Commander Central.”
Fuel Initialization
The Fuel Initialization command sends the pending fuel configuration to the Commander at the site, triggering a full fuel initialization. Use this command when fuel configuration changes have been made in Fuel Pending Config and need to be applied to the site.
Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > Fuel.
To send a Fuel Initialization command:
Navigate
Navigate to Forecourt → Initialization → Fuel.
Review Status
Check the last command status before sending a new command. Review the last command status to confirm no initialization is currently in progress.
Select
Select Fuel Initialization.
Confirm
Review the prompt before submitting the command.
Review the confirmation prompt and select Confirm to proceed, or Cancel to abort.
Track Status
Monitor the command until it finishes. The command status updates to ACCEPTED, then IN_PROGRESS as the Commander processes the request. When complete, the status updates to SUCCESS or FAILED.
Verify Results
Confirm the change in the active fuel prices view. To verify the results, navigate to Forecourt > Fuel > Fuel Prices and select In Effect Prices from the drop-down.
Fuel Initialization
Sends the pending fuel configuration to the Verifone Commander. A confirmation prompt is displayed before the command is submitted.
Offline Initialization
Sends the fuel initialization to the Verifone Commander regardless of whether the fuel price sign is online. Use this option if the fuel price sign is offline and prices must be updated.
Last Command Status
Displays the status and timestamp of the most recently submitted Fuel Initialization command.
Description
Displays a description of the last command execution, including any error details if the command failed.
Resend
Resends the initialization command to the Verifone Commander. Available when the last command status is FAILED or RETRY_REQUIRED.
Fuel Price Initialization
The Fuel Price Initialization command sends the pending fuel price configuration to the site and updates the fuel prices at the Commander. Use this command after updating fuel prices in Forecourt > Fuel > Fuel Prices.
Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > Fuel Prices.
To send a Fuel Price Initialization command:
Navigate
Navigate to Forecourt > Initialization > Fuel Prices.
Review Status
Review the last command status to confirm no initialization is currently in progress.
Select
Select Fuel Price Initialization.
Confirm
Review the confirmation prompt and select Confirm to proceed, or Cancel to abort. Confirmation text: 'Fuel Price Initialization will send the pending fuel price configuration to the site and update the fuel prices. Are you sure you want to continue?'
Track Status
Monitor the command until it finishes. The command status updates to ACCEPTED, then IN_PROGRESS. When complete, the status updates to SUCCESS or FAILED.
Fuel Price Initialization
Sends the pending fuel price configuration to the Commander. A confirmation prompt is displayed before the command is submitted.
Offline Initialization
Sends the fuel price update to the Commander regardless of whether the fuel price sign is online. Confirmation text: 'The Offline Initialization option will send the fuel price update to the site regardless of if the fuel price sign is offline. Are you sure you want to continue?' Note: Review weights and measures requirements before using this option.
Last Command Status
Displays the status and timestamp of the most recently submitted Fuel Price Initialization command.
Description
Displays a description or error detail for the last command execution.
Resend
Resends the command to the Commander. Available when status is FAILED or RETRY_REQUIRED.
If the fuel price sign is offline, prices will not update. To force the prices to update with the fuel price sign offline, select the Offline Initialization option.
To confirm the site's fuel prices have been updated, navigate to Forecourt > Fuel > Fuel Prices and select In Effect Prices from the drop-down.
DCR Initialization
The DCR Initialization command sends updated DCR (Dispenser Card Reader) settings to the Commander, triggering a reinitialization of the DCR configuration at the site. Use this command after making changes to DCR Configuration settings.
Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > DCR.
To send a DCR Initialization command:
Navigate
Navigate to Forecourt > Initialization > DCR.
Review Status
Review the last command status to confirm no initialization is currently in progress.
Select
Select DCR Initialization.
Confirm
Review the confirmation prompt and select Confirm to proceed, or Cancel to abort.
Track Status
Monitor the command until it finishes. The command status updates to ACCEPTED, then IN_PROGRESS. When complete, the status updates to SUCCESS or FAILED.
DCR Initialization
Sends updated DCR settings to the Commander for reinitialization. A confirmation prompt is displayed before the command is submitted.
Last Command Status
Displays the status and timestamp of the most recently submitted DCR Initialization command.
Description
Displays a description or error detail for the last command execution.
Resend
Resends the DCR Initialization command. Available when status is FAILED or RETRY_REQUIRED.
Fuel Driver Initialization
The Fuel Driver Initialization command reinitializes the fuel communication driver on the Verifone Commander. Use this command to restore fuel dispenser communication after a driver fault or configuration change.
Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > Fuel Driver.
To send a Fuel Driver Initialization command:
Navigate
Navigate to Forecourt > Initialization > Fuel Driver.
Review Status
Review the last command status to confirm no initialization is currently in progress.
Select
Select Fuel Driver Initialization.
Confirm
Review the confirmation prompt and select Confirm to proceed, or Cancel to abort.
Track Status
Monitor the command until it finishes. The command status updates to ACCEPTED, then IN_PROGRESS. When complete, the status updates to SUCCESS or FAILED.
Fuel Driver Initialization
Reinitializes the fuel communication driver on the Commander. A confirmation prompt is displayed before the command is submitted.
Last Command Status
Displays the status and timestamp of the most recently submitted Fuel Driver Initialization command.
Description
Displays a description or error detail for the last command execution.
Resend
Resends the Fuel Driver Initialization command. Available when status is FAILED or RETRY_REQUIRED.
DCR Driver Initialization
The DCR Driver Initialization command reinitializes the DCR communication driver on the Verifone Commander. Use this command to restore DCR communication after a driver fault or configuration change affecting the Dispenser Card Reader.
Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > DCR Driver.
To send a DCR Driver Initialization command:
Navigate
Navigate to Forecourt > Initialization > DCR Driver.
Review Status
Review the last command status to confirm no initialization is currently in progress.
Select
Select DCR Driver Initialization.
Confirm
Review the confirmation prompt and select Confirm to proceed, or Cancel to abort.
Track Status
Monitor the command until it finishes. The command status updates to ACCEPTED, then IN_PROGRESS. When complete, the status updates to SUCCESS or FAILED.
DCR Driver Initialization
Reinitializes the DCR communication driver on the Commander. A confirmation prompt is displayed before the command is submitted.
Last Command Status
Displays the status and timestamp of the most recently submitted DCR Driver Initialization command.
Description
Displays a description or error detail for the last command execution.
Resend
Resends the DCR Driver Initialization command. Available when status is FAILED or RETRY_REQUIRED.
Fuel Price Display Initialization
The Fuel Price Display Initialization command sends updated configuration to the Fuel Price Display sign connected to the Commander. Use this command after making changes to the Fuel Price Display configuration in Forecourt > Fuel Price Display.
Navigation: Verifone Commander Central > Site Management > (Select Site) > Forecourt > Initialization > Fuel Price Display.
To send a Fuel Price Display Initialization command:
Navigate
Navigate to Forecourt > Initialization > Fuel Price Display.
Review Status
Review the last command status to confirm no initialization is currently in progress.
Select
Select Fuel Price Display Initialization.
Confirm
Review the confirmation prompt and select Confirm to proceed, or Cancel to abort.
Track Status
Monitor the command until it finishes. The command status updates to ACCEPTED, then IN_PROGRESS. When complete, the status updates to SUCCESS or FAILED.
Fuel Price Display Initialization
Sends the updated Fuel Price Display configuration to the Commander. A confirmation prompt is displayed before the command is submitted.
Last Command Status
Displays the status and timestamp of the most recently submitted Fuel Price Display Initialization command.
Description
Displays a description or error detail for the last command execution.
Resend
Resends the command to the Commander. Available when status is FAILED or RETRY_REQUIRED.
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