Loyalty

Loyalty Sales allow the processing and redemption of loyalty transactions, both inside at the Point of Sale (POS) and outside at the Dispenser Card Readers (DCR). Each locations loyalty configuration can be viewed and modified for individual sites. The individual site configuration for loyalty is found under C-Site Management > Site Management > Site Name > Payment Operations > Loyalty.

Complete the following parameters shown specific to the Loyalty Host being configured. See table below for details on each field.

Loyalty Parameters

Field/Button	Description
FEP Enabled	Enables the loyalty program.
Provider	Select the loyalty provider from the list that is used to host the name. The list is a predefined selection of approved loyalty hosts.
Merchant ID	Sets the Merchant ID provided by the network.
Program Name	Sets the Program ID for the loyalty program.
IP/Host	Sets the IP address of the loyalty host. (Provided by loyalty host)
Port	Communication Port Number for the primary loyalty host. (Provided by loyalty host)
Heartbeat (Seconds)	Sets the interval in seconds between network status checks from the Electronic Payment Server to the Loyalty Host. Minimum amount allowed is 120 seconds.
Enable TLS	Enables the use of a secure Transport Layer Security (TLS) connection to the loyalty host. When TLS is used, data is encrypted over the communication line.
Enable Barcode Scan	Enables a Barcode Scanning for the related FEP. The flag default is disabled.
Enable Card Download	Enables the Loyalty Card Table Download that allows the Loyalty Host to send down card table entries. The flag default is disabled.
Display FEP Inside for Multiple Loyalty	Displays Loyalty Program at the POS when multiple loyalty is used.
Display FEP Outside for Multiple Loyalty	Displays Loyalty Program at the DCR when multiple loyalty is used.
Receipt Offline Message	When loyalty is offline, the message entered here will print on the receipt.
Remove Program	Removes the loyalty program.

Loyalty Cards

Field/Button	Description
Card Name	Name given to identify this entry.
Abbreviation	Sets a two digit abbreviation for the card.
Lower ISO	Sets the lower value of the card (BIN) range. The entered card number must be greater than or equal to this number to match the table entry.
Upper ISO	Sets the upper value of the card (BIN) range. The entered card number must be less than or equal to this number to match the table entry.
PAN Length	Sets the number of digits to be used with the card.
Hybrid	Sets the card as a hybrid card.

Loyalty General Settings

1

Site Management

To view or edit individual site loyalty configurations navigate to C-Site Management > Configuration > Site Management

2

Search

Use the search by Site name or Hierarchy drop-down menu to locate the site you wish to modify the loyalty configurations for. After the site name is located, click on the name to open the site configuration.

3

Loyalty

Select Payment Operations > Loyalty from the left column to view the site’s loyalty parameters.

4

General Settings

To view the site’s general loyalty settings, use the drop-down menu on the top left column to switch from the loyalty programs to General Settings.

Field/Button	Description
Enable Alternate ID	Enables the payment device to prompt for an alternative ID for loyalty.
Prompt for Loyalty after payment	Prompts the customer for loyalty after they have paid for the transaction.
Display Host Messages	Loyalty messages will appear on the POS from the loyalty host.
Journal Loyalty ID to POS	Captures the customer’s loyalty ID in the site’s POS journal logs.
Send Reward prompt to Cashier	Enables the cashier to answer the PIN pad prompt from the POS in the event the customer hands the cashier cash and leaves the store without using the PIN pad display.
Reward Prompt Timeout (in seconds)	Sets a time out value for the loyalty reward prompt in seconds.
Use Long Test for Indoor Prompts	Shows longer prompts inside for loyalty rather than abbreviating them.
Prompt for reward on fuel only	Enabling this setting will only prompt the customer for loyalty if they are purchasing fuel.

5

Programs

Loyalty Programs (PCATs Loyalty in Verifone Commander’s Configuration Client) assigned to the site will be found under the Programs drop-down menu. If the loyalty program is managed through Enterprise configuration, then it will have a label next to the program name indicating ‘Enterprise’.