# Site Information

### **Commander (Service ID) Transfer Between Merchant Accounts**

#### **Validation During Onboarding**

Verifone Commander Central verifies that the provided serial number and Service ID are valid and not currently associated with any active merchant account. If the Verifone Commander is still onboarded to another merchant, an error will display stating that a Verifone Commander Central account exists for the Verifone Commander. The original merchant must remove the Verifone Commander by deleting the site from their account before it can be added to a new account.

#### **Software Distribution Requirements**

If the new merchant obtains a Verifone Commander with an existing software distribution installed, the Verifone Commander must be reloaded with a new software installation and then onboarded. (Also, the Verifone Commander must be removed from the original merchant account before onboarding to a new account.) Provisioning the new site/Verifone Commander in the new account is optional, but removal from the original account is mandatory.

#### **Major Oil Account Automation**

For merchants associated with Major Oil, Verifone Commander Central automates the transition. After the Verifone Commander is onboarded to the new merchant account, Verifone Commander Central automatically removes it from the previous Major Oil account and adds it to the new one. If the Major Oil affiliation remains the same, no changes are made.

{% hint style="info" %}
If the previous merchant cannot be located to delete the account, call the Verifone Helpdesk.

In most cases, the Verifone Commander Service ID remains the same, only the Merchant ID changes.
{% endhint %}

### **Required Site Information**

The following information must be obtained from the sites you wish to onboard to Verifone Commander Central:

* Verifone Service ID as shown in the site’s contract.
* Site’s Name
* Site’s Address
* Site’s Phone number

### **View Hierarchy**

{% stepper %}
{% step %}
**Log in**

Log in to the Verifone Commander Central application.
{% endstep %}

{% step %}
**Hierarchy form**

Click on Administration > Site Management > Hierarchy.
{% endstep %}

{% step %}
**Search for Sites**

Use the Search bar to search for the name or use the collapsible menu below the search bar.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Before the site is onboarded, make sure the hierarchies are set up correctly.
{% endhint %}


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