# VASC Access

The VASC company should email [Petro Training](mailto:Training@Verifone.com) to establish an initial VASC admin account unless one has already been created. Afterwards, the VASC can perform limited tasks and onboarding.

## Website URL <a href="#bookmark256" id="bookmark256"></a>

Navigate to [Verifone Commander Central](https://us.live.verifone.cloud/).

<figure><img src="/files/XM7e17u8u5uo37UScZSp" alt=""><figcaption></figcaption></figure>

## VASC Welcome Page

After the VASC logs in, the Welcome Page displays.

<figure><img src="/files/fA1Fek8sizKycKUUTy4a" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Currently, the Verifone Commander Central Dashboard > Launch has not been implemented.
{% endhint %}

## Site Management Menu

VASCs can update assigned site features in Verifone Commander Central after the site administrator grants them access. After approval, they are able to edit only the features assigned to them, ensuring controlled, secure, and role-based management of site settings. Navigate to Verifone Commander Central > Configuration > Site Management > (assigned site) to edit assigned features.

<figure><img src="/files/wjTpkBwXcex0421J7ZAZ" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}
**Assigned Features**

Select the site to view the assigned features.
{% endstep %}

{% step %}
**Configure or Edit**

Use the Site Configuration steps in this guide to configure or edit the feature(s).
{% endstep %}
{% endstepper %}

## Hierarchy Menu

This section provides an overview of how to edit and manipulate hierarchies on the Merchant Administration page. A hierarchy structure allows the building or mapping of the business structure within Verifone Commander Central. Hierarchies should be configured before adding sites to Verifone Commander Central.

### Hierarchy Menu

Navigate to **Administration > Site Management > Hierarchy**.

### View Hierarchy

{% stepper %}
{% step %}
**Log in**

Log into the Verifone Commander Central application.
{% endstep %}

{% step %}
**Hierarchy**

Click on **Administration > Site Management > Hierarchy**.
{% endstep %}

{% step %}
**Search**

Use the Search bar to search for the name or use the collapsible menu below the search bar.
{% endstep %}
{% endstepper %}

![](/files/20f132efabc11a1c7de0c1f78812d185e65d075c)

### Edit Hierarchy

{% hint style="info" %}
If a new VASC Administrator has not set up any hierarchy for the account, the display page will show the company name with any sub-entries all in one group.
{% endhint %}

{% stepper %}
{% step %}
**Edit Hierarchy**

Hierarchies can be edited by selecting the Edit Hierarchy button in the top right corner of the Hierarchy window.

<figure><img src="/files/lttZYOd0Vl4CngTuCYMa" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Available Functions**

The following icons, if available, will appear next to the hierarchy names. Not all icons will appear next to each name based on the available functions for that row.

<figure><img src="/files/btLAXixYFrmC2SaYmOoc" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

<table><thead><tr><th width="105">Icon</th><th>Description</th></tr></thead><tbody><tr><td><img src="/files/d7029c2e99001ff33289c855f36d9bc21a861b26" alt=""></td><td>Edits an existing groups name.</td></tr><tr><td><img src="/files/1c4bad90a443759ae3c5510688a1a31865c33064" alt=""></td><td>Adds a sub-group to an existing group.</td></tr><tr><td><img src="/files/9d8aa52bb738101e51f4da75ac57001652e4d19d" alt=""></td><td>Reorders icons by selecting the group to move from the list, and then dragging and dropping the group.</td></tr><tr><td><img src="/files/f52600e38b00e0054ee2e8a5855eb38e97ebd95c" alt=""></td><td>Adds a new group to the highlighted row. The new group name prompt will appear below this line when selecting this icon.<img src="/files/fe3903f2cf835ee0af094c54db85cce2a718bdcb" alt=""></td></tr><tr><td><img src="/files/66361bedbd478e00a4f9fc35e6e68e3b13499830" alt=""></td><td>Deletes a group</td></tr></tbody></table>

### Search Hierarchy

Key in the name of the group in the search field to narrow down the hierarchy to the entered characters.

![](/files/dd897d0ce11b7d34cc0191b6bbccba16fb4174eb)

## Sites Menu

{% stepper %}
{% step %}
**Log in**

Log into the Verifone Commander Central application.
{% endstep %}

{% step %}
**Sites**

Click on Administration > Site Management > Sites.

<figure><img src="/files/YnTT8RCGhRaDQCFLfr3j" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Search**

Use the Search bar to search for the Service ID, Site Name, or scroll through pages.
{% endstep %}

{% step %}
**View Site Information**

Click on a site to view the Site Details, Custom Attributes, or Hierarchy.
{% endstep %}
{% endstepper %}

### Site Details

View the site details and see the table below for descriptions.

![](/files/17565625de7eb72ad80ad41b5c2e7ee0f497084b)

<table><thead><tr><th width="159">Field/Button</th><th>Description</th></tr></thead><tbody><tr><td>Service ID*</td><td>The Verifone Service ID shown in the site’s contract with Verifone.</td></tr><tr><td>Site ID</td><td>Any ID number used by the organization operating the site.</td></tr><tr><td>Site Name</td><td>The name of the site. This is useful when searching for sites. You must enter a site name.</td></tr><tr><td>Street Address</td><td>The physical address of the site.</td></tr><tr><td>Country</td><td>Choose a country from the drop-down list.</td></tr><tr><td>State</td><td>Choose a state from the drop-down list.</td></tr><tr><td>City</td><td>The municipality in which the site is located (or equivalent).</td></tr><tr><td>ZIP Code</td><td>The ZIP code for the site.</td></tr><tr><td>Phone</td><td>The phone number for the site.</td></tr></tbody></table>

### Custom Attributes

Custom attributes allow users to search for sites based on specific criteria relevant to those sites, such as brand of fuel sold, software version on the site controller, type of installation, etc. Up to five attributes can be added per site.

{% stepper %}
{% step %}
**Custom Atributes**

Select the **Custom Attributes** within the Site Details form.
{% endstep %}

{% step %}
**+Create New**

Select +Create New.
{% endstep %}

{% step %}
**Attribute Name**

Enter the name for the attribute in the field that appears.
{% endstep %}

{% step %}
**Attribute Value**

Enter a value in the field provided.

<figure><img src="/files/oDkz1xevATkmQNZi1RFi" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Delete**

To delete an attribute, select the Trash can icon.
{% endstep %}
{% endstepper %}

### Hierarchy

Use this section to re-assign a site to another group.

![](/files/43fe4c7be53a5964e67a2371477fce53daa9267a)

{% stepper %}
{% step %}
**Hierarchy**

Select the **Hierarchy** within the Site Details form.
{% endstep %}

{% step %}
**Search**

Search for the new VASC group by name.
{% endstep %}

{% step %}
**Re-Assign**

Click on the VASC group and then click on the **Re-assign to this group** button.

<figure><img src="/files/b0c5s81C8f7R1VqK0rdL" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Save**

Click **Save Changes** or **Cancel**.
{% endstep %}
{% endstepper %}

## Users Menu

{% hint style="info" %}
Before creating users, Hierarchies and Sites must already be configured.
{% endhint %}

![](/files/58e076f2e4c29aedb3dbc42334019448bc0294e2)

### Search for a User

{% stepper %}
{% step %}
**Users**

To search for a user, navigate to **Administration > User Management > Users**.
{% endstep %}

{% step %}
**Search**

Search by name, created date, or filter.
{% endstep %}
{% endstepper %}

### Add User

{% stepper %}
{% step %}
**Users**

To create new users, navigate to Administration > User Management > Users.
{% endstep %}

{% step %}
**Add User**

Click Add User in the top right corner of the screen. Complete the required fields using the table below for reference.
{% endstep %}
{% endstepper %}

![](/files/4a6fd6e7768bf1cfd171e27eb5d5703e0f34f288)

<table><thead><tr><th width="189">Field/Button</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td>Enter in the name of the VASC. It is recommended to use the First and Last name in the name field.</td></tr><tr><td>Email</td><td>Enter in the email address for the VASC. It is recommended to use company email addresses when possible. The email address is used for logging into Verifone Commander Central.</td></tr><tr><td>Status</td><td>VASCs can be set to active or deactivated if they no longer need access to the Verifone Commander Central application.</td></tr><tr><td>Technician ID</td><td>Enter the ID for the VASC.</td></tr><tr><td>Role</td><td>Assign the role from the list that best fits the VASC’s job functions.</td></tr><tr><td>Site Assignments</td><td>VASCs can be assigned to specific hierarchies, meaning they can be permitted access to only a subset of sites. If the VASC requires access to all sites, then select the first option under site assignments which will select all locations.</td></tr><tr><td>Create User</td><td>Click to create the user (VASC).</td></tr><tr><td>Discard</td><td>Click to discard all entries on the current form.</td></tr></tbody></table>

### Deleting a User

{% stepper %}
{% step %}
**Users**

To delete users, navigate to **Administration > User Management > Users**.
{% endstep %}

{% step %}
**Select User**

Select the user from the list.
{% endstep %}

{% step %}
**Delete User**

Select **Delete User** on the bottom left corner of the User Detail screen. To utilize the same email address, the Verifone Helpdesk must be contacted to fully remove the users email address.
{% endstep %}
{% endstepper %}


---

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