> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/petroleum-docs/petro-and-c-store/pin-pads/implementation-guides/p400/hardware-installation.md).
# Hardware Installation
This section describes the setup procedure for the Verifone P400.
### Selecting Location
Use the following guidelines to select the best location for the Verifone P400 PIN pad.
* Choose a location convenient for both merchant and client:
* Far from heavy metal objects
* A flat support surface such as a countertop or a table
* Near a power outlet and the terminal that connects to the Verifone P400
{% hint style="warning" %}
For safety, do not string cables or cords across a walkway.
{% endhint %}
#### Environmental Factors
* Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
* Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.
* Do not use the Verifone P400 outdoors.
{% hint style="warning" %}
The Verifone P400 is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.
{% endhint %}
#### Electrical Considerations
* Avoid using this product during electrical storms.
* Do not use the Verifone P400 PIN pad near water or in moist conditions.
* Disconnect the device from power before cleaning.
{% hint style="warning" %}
Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors).
{% endhint %}
#### Contactless Considerations
Avoid having metallic objects in proximity of the contactless antenna. If mounting the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate.
{% hint style="warning" %}
Using an enclosed metal frame or mount may negatively affect contactless performance.
{% endhint %}
### PIN Protection Measures
Use the following techniques to provide effective screening of PIN-entry devices (PEDs) during the PIN entry process. Use these methods in combination, although in some cases a single method might suffice.
* Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include:
* Visual shields designed into the check-in stand. The shields may be solely for shielding purposes, or may be part of the general check stand design.
* Position the PED so that it is angled in such a way that PIN spying is difficult.
* Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult.
* Position in-store security cameras so that the PIN-entry keypad is not visible.
#### Ensuring User Privacy
Use the following guidelines to protect the user’s privacy when he enters his personal identification number (PIN):
* The area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45° and covering an area of 270° directly in front of the user.
* PIN entry can be secured by installing an optional Privacy Shield.
### Unpacking Shipping Carton
Carefully inspect the shipping carton and its contents for possible tampering or damage.
{% stepper %}
{% step %}
#### Remove the PIN pad
Remove the Verifone P400 PIN pad from the shipping carton. The standard package contains the PIN pad only and does not include any other cables or accessories. Refer Accessories and Documentation to for more information about Verifone P400 related accessories.
{% hint style="warning" %}
This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.
Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
{% endhint %}
{% endstep %}
{% step %}
#### Remove the protective wrap
Remove any protective plastic wrap and place the unit on a table or countertop.
{% endstep %}
{% step %}
#### Remove the display film
Remove the clear protective film from the display.
{% endstep %}
{% step %}
#### Save the packaging
Replace all the packing materials, close the lid, and save the carton for repacking or moving the Verifone P400 PIN pad in the future.
{% endstep %}
{% endstepper %}
### Cable Connection for Site Use
{% hint style="warning" %}
Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss.
{% endhint %}
The cable includes:
* Power supply connection
* Screw holes for fastening the cable to a shelf or counter top
* Coils
* Two Ethernet ports
* Cable P/N CBL430-001-01-A
* PIN pad connection
{% hint style="info" %}
The above coiled cable is approximately 1.1 meters or 43 inches in length. The coiled cable should not be stretched more than an approximate total length of 2.5 meters or 8 feet.
{% endhint %}
#### Attaching the Cables
Use the following steps to attach the Dongle cable, Ethernet cable, and Power Supply.
{% stepper %}
{% step %}
#### Place the terminal
Place the terminal face down on a soft and clean surface to protect the lens from scratches.
{% endstep %}
{% step %}
#### Open the compartment
Slide out and lift the compartment cover.
{% endstep %}
{% step %}
#### Attach the Dongle cable
Attach the Dongle cable, P/N CBL430-001-01-A, to the terminal. The Dongle cable provides two Ethernet ports, 28-pin connector, and a standard DC jack with an external power connection. Use the following steps to connect the cables.
{% endstep %}
{% step %}
#### Close the compartment
Slide in the compartment cover.
{% endstep %}
{% step %}
#### Connect Ethernet
Connect one end of the Ethernet cable into one of the Ethernet ports on the end of the cable and the other end to a port on the switch.
{% endstep %}
{% step %}
#### Disconnect the power pack
Disconnect the power pack cord from the power outlet before connecting a power supply.
{% endstep %}
{% step %}
#### Connect and route cables
Connect and route all cables between the PIN pad and switch before plugging the power pack cord into a wall outlet or surge protector.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.
{% endhint %}
{% hint style="warning" %}
Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A.
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.
{% endhint %}
When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, **DOWNLOAD NEEDED** appears on the display after the initial Verifone copyright screen.
### USB Connection for Loading Software
{% hint style="info" %}
This cable connection is only used by the Verifone Authorized Service Contractor (VASC) to install software.
{% endhint %}
{% stepper %}
{% step %}
#### Connect the loading cable
Use cable, P/N CBL435-044-01-A, to install software onto the PIN pad. It is a cable that provides a standard RJ-45 LAN socket, a mini-USB port, and a standard DC jack with an external power connection.
{% endstep %}
{% step %}
#### Connect Ethernet
Connect one end of the Ethernet cable to the right port of the cable and the other end to a port on the switch.
{% endstep %}
{% step %}
#### Disconnect the power pack
Disconnect the power pack cord from the power outlet before connecting a power supply.
{% endstep %}
{% step %}
#### Connect and route cables
Connect and route all cables between the PIN pad and switch before plugging the power pack cord into a wall outlet or surge protector.
{% endstep %}
{% endstepper %}
{% hint style="warning" %}
Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A.
{% endhint %}
---
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