# Verifone Commander Cashier Traininng Checklist

Date: \_\_\_\_ / \_\_\_\_ / \_\_\_\_\_\_ Store: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 

Associate: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Trainer: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

<h4 align="center">Register Components</h4>

&#x20;                                                                   &#x20;

<h4 align="center">Main Menu</h4>

<table data-header-hidden><thead><tr><th width="377"></th><th></th><th></th><th></th></tr></thead><tbody><tr><td> </td><td>Associate </td><td>Trainer</td><td>  N/A </td></tr><tr><td>Main Menu / CSR Functions </td><td></td><td></td><td></td></tr><tr><td>How to lock your POS workstation </td><td></td><td></td><td></td></tr></tbody></table>

<h4 align="center">Basics</h4>

<table data-header-hidden><thead><tr><th width="376"></th><th></th><th></th><th></th></tr></thead><tbody><tr><td> </td><td>Associate </td><td>Trainer</td><td>  N/A </td></tr><tr><td>How to sign in and out </td><td> </td><td> </td><td> </td></tr><tr><td>How to operate hardware </td><td> </td><td> </td><td> </td></tr><tr><td>How to operate keyboard / touchscreen </td><td> </td><td> </td><td> </td></tr><tr><td>How to open a shift </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a Cashier Close </td><td> </td><td> </td><td> </td></tr></tbody></table>

<h4 align="center">Methods of Payment, Safe Drops and Safe Loans</h4>

<table data-header-hidden><thead><tr><th width="384"></th><th></th><th></th><th></th></tr></thead><tbody><tr><td> </td><td>Associate </td><td>Trainer</td><td>  N/A </td></tr><tr><td>How to accept methods of payment (Cash, Credit etc.) </td><td> </td><td> </td><td> </td></tr><tr><td>How to use quick tender keys and “Rest in Gas” </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a Safe Drop </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a Safe Loan </td><td> </td><td> </td><td> </td></tr><tr><td>How to handle prepaid, un-dispensed fuel </td><td> </td><td> </td><td> </td></tr><tr><td>How to split payment on a single transaction </td><td> </td><td> </td><td> </td></tr></tbody></table>

<h4 align="center">Merchandise Sales</h4>

<table data-header-hidden><thead><tr><th width="380"></th><th></th><th></th><th></th></tr></thead><tbody><tr><td> </td><td>Associate </td><td>Trainer</td><td>  N/A </td></tr><tr><td>How to ring up scannable PLUs </td><td> </td><td> </td><td> </td></tr><tr><td>How to ring up non-scannable PLUs </td><td> </td><td> </td><td> </td></tr><tr><td>How to use PLU Modifiers (Modify Key) </td><td> </td><td> </td><td> </td></tr><tr><td>How to ring up multiples of PLUs (QTY Key) </td><td> </td><td> </td><td> </td></tr><tr><td>How to ring up PLUs from a Menu </td><td> </td><td> </td><td> </td></tr><tr><td>How to ring up open Department sales </td><td> </td><td> </td><td> </td></tr></tbody></table>

<h4 align="center">Gift Card Sales</h4>

<table data-header-hidden><thead><tr><th width="385"></th><th></th><th></th><th></th></tr></thead><tbody><tr><td> </td><td>Associate </td><td>Trainer</td><td>  N/A </td></tr><tr><td>How to sell/activate gift cards </td><td> </td><td> </td><td> </td></tr><tr><td>How to recharge gift cards </td><td> </td><td> </td><td> </td></tr></tbody></table>

<h4 align="center">Corrections</h4>

<table data-header-hidden><thead><tr><th width="390"></th><th></th><th></th><th></th></tr></thead><tbody><tr><td>How to do an Error Correct </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a Line Void </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a Transaction Void </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a Price Override </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a Refund </td><td> </td><td> </td><td> </td></tr></tbody></table>

<h4 align="center">Other Sales Functions</h4>

<table data-header-hidden><thead><tr><th width="386"></th><th></th><th></th><th></th></tr></thead><tbody><tr><td> </td><td>Associate </td><td>Trainer</td><td>  N/A </td></tr><tr><td>How to reprint receipts </td><td> </td><td> </td><td> </td></tr><tr><td>How to Suspend a transaction  </td><td> </td><td> </td><td> </td></tr><tr><td>How to Recall a suspended transaction </td><td> </td><td> </td><td> </td></tr><tr><td>How to use age verification  </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a Price Check </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a Lottery Paid Out </td><td> </td><td> </td><td> </td></tr><tr><td>How to perform a Pay In and Pay Out </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a No-Sale </td><td> </td><td> </td><td> </td></tr></tbody></table>

<h4 align="center">Car Wash Sales</h4>

<table data-header-hidden><thead><tr><th width="394"></th><th></th><th></th><th></th></tr></thead><tbody><tr><td> </td><td>Associate </td><td>Trainer</td><td>  N/A </td></tr><tr><td>How to ring up a Car Wash </td><td> </td><td> </td><td> </td></tr><tr><td>How to refund a Car Wash </td><td> </td><td> </td><td> </td></tr></tbody></table>

<h4 align="center">Fuel Sales</h4>

<table data-header-hidden><thead><tr><th width="465"></th><th width="110"></th><th width="96"></th><th></th></tr></thead><tbody><tr><td> </td><td>Associate </td><td>Trainer</td><td>  N/A </td></tr><tr><td>How to use Fuel Sales Icons </td><td> </td><td> </td><td> </td></tr><tr><td>How to authorize a calling pump (postpay) </td><td> </td><td> </td><td> </td></tr><tr><td>How to cancel postpay authorization  </td><td> </td><td> </td><td> </td></tr><tr><td>How to add a postpay fuel sale to a transaction </td><td> </td><td> </td><td> </td></tr><tr><td>How to set a prepay fuel sale </td><td> </td><td> </td><td> </td></tr><tr><td>How to move a prepay fuel sale between fueling positions </td><td> </td><td> </td><td> </td></tr><tr><td>How to void a prepay fuel sale </td><td> </td><td> </td><td> </td></tr><tr><td>How to accept multiple prepays on a single transaction </td><td> </td><td> </td><td> </td></tr><tr><td>How to handle under-dispensed prepay sales (cash/debit) </td><td> </td><td> </td><td> </td></tr><tr><td>How to execute mixed sales (fuel and merchandise) </td><td> </td><td> </td><td> </td></tr><tr><td>How to stop pumps </td><td> </td><td> </td><td> </td></tr><tr><td>How to restart stopped pumps </td><td> </td><td> </td><td> </td></tr><tr><td>How to print fuel receipts (all methods) </td><td> </td><td> </td><td> </td></tr><tr><td>How to reprint DCR receipts </td><td> </td><td> </td><td> </td></tr><tr><td>How to do a Pump Test (prepay and postpay) </td><td> </td><td> </td><td> </td></tr><tr><td>How to set fuel prices </td><td> </td><td> </td><td> </td></tr><tr><td>How to initialize fuel prices </td><td> </td><td> </td><td> </td></tr><tr><td>How to clear “Reserved” fueling positions </td><td> </td><td> </td><td> </td></tr><tr><td>How to clear pumps “On Hold”</td><td> </td><td> </td><td> </td></tr></tbody></table>

<h3 align="center">Associate Acknowledgment</h3>

I hereby acknowledge that I have received training on the above POS procedures and therefore feel capable of operating the POS workstations associated with Commander Site Controller.&#x20;

Signature:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ***Date:***\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_&#x20;

<h3 align="center">Trainer Acknowledgment</h3>

Signature:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_&#x20;

Company:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Date:**\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_&#x20;


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