# SCA Media Specifications Ref Guide 2.0c
## Introduction
This document is designed for developers and integrators interested in delivering media content to Verifone devices using SCA application.
The purpose of this document is to:
* Define media areas and specifications for the Engage and Neo series devices.
* Define means for delivering media content to Engage and Neo series devices.
### Overview
Merchants need to update the idle screen or welcome screen or line item advertisement area content to highlight offers or promotions to the customers. Therefore SCA 4.0 on the Engage series supports customer branding media and image areas on the idle screen and the line item display screens. SCA allows to have media added to the configuration bundle for its setup on the device. Merchants may create their own content for remote distribution to the devices. Following are the list enhancements currently added in the application.
* VHQ supports are added for the content downloads, through which the unsigned files of specific formats can be downloaded.
* SCA Engage is being enhanced to accept the content that comes from VHQ and apply to the different screens applicable.
* This feature will be configuration controlled and the animation mode is set as default on supported screens.
### Reference Documents
* SCA Engage Application Guide
* Point SCA4.0/Engage Integration Guide
* SCA Configuration Guide
### Supported Devices
SCA 4.0 currently supports the following payment acceptance devices to deliver media content. Future revisions may support other Verifone payment acceptance devices.
| Supported Engage Devices | |
| -------------------------------------------------------------------- | -------------------------------------------------------------------- |
| **e280**\*\*\*\* | **e285**\*\*\*\* |
| **M400**\*\*\*\* | **M440**\*\*\*\* | **M424**\*\*\*\* |
| --------------------------------------------------------------------------------------- | -------------------------------------------------------------------- | -------------------------------------------------------------------- |
| **V200c**\*\*\*\* | **V400c**\*\*\*\* | **V400m**\*\*\*\* |
| ----------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------ | --------------------------------------------------------------------- |
| Supported Neo Devices | | |
| **UX700**\*\*\*\* | **M425**\*\*\*\* | **M450**\*\*\*\* |
## Supporting Media Areas
SCA 4.0 supports the Idle Screen, Welcome Screen, Lane Closed Screen and LineItem Ad Area screen, as merchant-controlled media areas.
#### Idle Screen
|  | Full screen media on Idle screen, with support of Image, Animation and Video modes. |
| ---------------------------------------------------- | ----------------------------------------------------------------------------------- |
#### Welcome Screen
|  | Welcome Screen media area, with only Image mode. Welcome Text, for welcome message which can be custom set as per the requirement through configuration. |
| ---------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- |
#### Lane Closed Screen
|  | Full screen media, with Lane Closed text scrolling horizontally in the center, across the screen. Supports Image and Animation media mode. |
| ---------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ |
#### Line Item Ad Area Screen
|  | Line item Ad area screen media area, with Welcome Text at bottom similar to the Welcome screen. Welcome text is configurable.**NOTE:** If Consumer Option feature is enabled then media area will not be displayed on left panel for split screen. Consumer options will be displayed. |
| ---------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
#### Verifone Logo
|  | New logo for Verifone Engage devices. This is used on MAC Menu. The file name is **verifone-icon.png**. |
| ---------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------- |
|  | This logo is for Verifone Neo devices. This is used on MAC Menu. The file name is **verifone\_symbol\_r\_white 1.png**. |
## Media Specifications
This section details the specifications on media files, size and formats, locations, and resolutions for the Engage devices.
### Media Files - Size and Formats
The following table describes resolutions details, when the status bar is OFF.
| Media Area | M400 | M440 | M424 | V/P-400/e280 | V/P 200/e285 | e235 | File Formats |
| ------------------------------------------------------ | ------- | -------- | ------- | ------------ | ------------ | ------- | ------------ |
| Idle Screen Full Image/Lane Closed Full Image | 854x480 | 976x587 | 753x400 | 320x480 | 240x320 | 296x240 | PNG\* |
| Welcome Screen Image | 854x384 | 976x470 | 753x320 | 320x384 | 240x256 | 296x176 | PNG\* |
| Line Item Screen Ad Area Image | 427x384 | 488x469 | 376x320 | NA | NA | NA | PNG\* |
| Idle Screen Full Animation/ Lane Closed Full Animation | 854x480 | 976x587 | 753x400 | 320x480 | 240x320 | 296x240 | GIF |
| Line Item Screen Ad Area Animation | 427x384 | 488x469 | 376x320 | NA | NA | NA | GIF |
| Idle Screen Full Video | 854x480 | 1280x720 | 988x491 | 320x480 | 240x320 | 296x240 | AVI/MP4 |
| Idle Screen Full Image/Lane Closed Full Image | 854x480 | 976x587 | 753x400 | 320x480 | 240x320 | 296x240 | PNG\* |
The following table describes resolutions details, when the status bar is ON.
| Media Area | M400 | M440 | M424 | V/P-400/e280 | V/P 200/e285 | e235 | File Formats |
| ------------------------------------------------------ | ------- | -------- | ------- | ------------ | ------------ | ------- | ------------ |
| Idle Screen Full Image/Lane Closed Full Image | 854x460 | 976x587 | 753x400 | 320x460 | 240x300 | 296x220 | PNG\* |
| Welcome Screen Image | 854x368 | 976x470 | 753x320 | 320x368 | 240x240 | 296x160 | PNG\* |
| Line Item Screen Ad Area Image | 427x368 | 488x469 | 376x320 | NA | NA | NA | PNG\* |
| Idle Screen Full Animation/ Lane Closed Full Animation | 854x460 | 976x587 | 753x400 | 320x460 | 240x300 | 296x220 | GIF |
| Line Item Screen Ad Area Animation | 427x368 | 488x469 | 376x320 | NA | NA | NA | GIF |
| Idle Screen Full Video | 856x460 | 1280x720 | 988x491 | 320x460 | 240x300 | 296x220 | AVI/MP4 |
| Idle Screen Full Image/Lane Closed Full Image | 854x460 | 976x587 | 753x400 | 320x460 | 240x300 | 296x220 | PNG\* |
| **NOTE** | M440 device supports only MP4 file format for video. |
| ------------------------------------------------------------ | ---------------------------------------------------- |
#### Media Files Format Recommendations
* Transparent backgrounds are not officially supported. PNG\* files should contain an appropriate background to avoid overlapping of background images.
* AVI files are for video media files. They should be converted to the required format and sizing by using MX800 Video Converter tool. The converted videos using this tool are easily playable on terminal. Therefore, it is recommended to use this tool before uploading the videos on the terminal.
* The total file size for images is recommended to be less than 3 MB. The total file size is the combined size of four images, like Idle Screen, Welcome Screen, Lane Closed Screen and Line Item Ad Area Screen.
* Video file size recommended to be less than 25 MB.
* GIF file size should be less than 1.5 MB and its frames per second should be less than 15 for seamless playback.
* AVI files for full screen video must be formatted such that the resolution of the video matches with that of the terminal. For Example: The resolution of M400 Full screen video must be 854x480.Free online resources like ffmpeg can be used to resize the video.This formatting will help reduce ADK CPU consumption with full video running.
#### Neo Devices Screen Resolution
The following table describes screen resolutions details of Neo devices, when the status bar is ON.
| **NOTE** | As of this publication, without status bar screen resolution is not supported for Neo devices. |
| ------------------------------------------------------------ | ---------------------------------------------------------------------------------------------- |
| Media Area | **UX700** | **M425** | **M450** | **P630s** | File Formats |
| ------------------------------------------------------ | ---------- | ---------- | -------- | --------- | ------------ |
| Idle Screen Full Image/Lane Closed Full Image | 720 x 1240 | 1280 x 680 | 1280x760 | 320 x 460 | PNG\* |
| Welcome Screen Image | 660 x 990 | 1192 x 432 | 1280x760 | 292 x 330 | PNG\* |
| Line Item Screen Ad Area Image | | 470 x 430 | 470x490 | | PNG\* |
| Idle Screen Full Animation/ Lane Closed Full Animation | 720 x 1240 | 1280 x 680 | 1280x760 | 320 x 460 | GIF |
| Line Item Screen Ad Area Animation | | 470 x 430 | 470x490 | | GIF |
| Idle Screen Full Video | 720 x 1240 | 1280 x 680 | 1280x760 | 320 x 460 | AVI/MP4 |
| Idle Screen Full Image/Lane Closed Full Image | 720 x 1240 | 1280 x 680 | 1280x760 | 320 x 460 | PNG\* |
### Media Control Files
The Advertisement Image media files will be located under flash/www/(device).
| Media Area | Media Control File | Supported Devices |
| ---------------------------------- | --------------------------------- | --------------------------------------------------------------------------- |
| Idle Screen Full Image | scaidleimage.png | M400, M440, M424, V/P400, V/P200, e280/e285, e235, UX700, M425, M450, P630s |
| Welcome Screen Image | scawelcomeimage.png | M400, M440, M424, V/P400, V/P200, e280/e285, e235, UX700, M425, M450, P630s |
| Line Item Screen Ad Area Image | scalineitemimage.png | M400, M440, M424, M425, M450 |
| Lane Closed Screen Image | scalaneclosedimage.png | M400, M440, M424, V/P400, V/P200, e280/e285, e235, UX700, M425, M450, P630s |
| Idle Screen Full Animation | scaidleanimation.gif | M400, M440, M424, V/P400, V/P200, e280/e285, e235, UX700, M425, M450, P630s |
| Line Item Screen Ad Area Animation | scalineitemanimation.gif | M400, M440, M424, M425, M450 |
| Lane Closed Screen Animation | scalaneclosedanimation.gif | M400, M440, M424, V/P400, V/P200, e280/e285, e235, UX700, M425, M450, P630s |
| Idle Screen Full Video | scaidlevideo.avi scaidlevideo.mp4 | M400, M440, M424, V/P400, V/P200, e280/e285, e235, UX700, M425, M450, P630s |
| **NOTE** | - The default mode is Animation Mode to handle Screen Persistence and Screen Burn-in issues.
- When a media file is missing, like image or video, then for that specific screen, the media mode will fall back to Animation. The default media mode files will be present in the sca\_default\_media package.
|
| ------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
### Media Files Location
The image media and animation media files are located under flash/www/TerminalSpecificFolder/Images folder and the video media files are located under flash/www/TerminalSpecificFolder/Videos folder.
**Example:** File locations for M400 are:
* flash/www/854x480C15T/Images
* flash/www/854x480C15T/Videos
| Device | Image/Animation File Path | Video File Path |
| ------------------------ | --------------------------------------- | --------------------------------------- |
| M400 | /home/usr1/flash/www/854x480C15T/Images | /home/usr1/flash/www/854x480C15T/Videos |
| M440 | /home/usr1/flash/www/976x587C15T/Images | /home/usr1/flash/www/976x587C15T/Videos |
| M424 | /home/usr1/flash/www/753x400C15T/Images | /home/usr1/flash/www/753x400C15T/Videos |
| V/P400 | /home/usr1/flash/www/320x480C15T/Images | /home/usr1/flash/www/320x480C15T/Videos |
| e280 | /home/usr1/flash/www/320x480C0T/Images | /home/usr1/flash/www/320x480C0T/Videos |
| V/P200 | /home/usr1/flash/www/240x320C21N/Images | /home/usr1/flash/www/240x320C21N/Videos |
| e285 | /home/usr1/flash/www/240x320C15T/Images | /home/usr1/flash/www/240x320C15T/Videos |
| e235 | /home/usr1/flash/www/296x240C15N/Images | /home/usr1/flash/www/296x240C15N/Videos |
| UX700, M425, M450, P630s | flash/www/Images | flash/www/Videos |
### Configuration Settings
| Parameter | Description | Values |
| ------------- | ------------------------------------------------------------------------ | ------------------------------------------------- |
| IdleMediaMode | This parameter is used to sets media mode for Idle screens. | 0 - Image Mode 1 - Animation Mode 2 - Video Mode |
| LCMediaMode | This parameter is used to set media mode for Lane Closed screens. | 0 - Image Mode 1 - Animation Mode |
| LIMediaMode | This parameter is used to set media mode for Line Item Ad Area screens. | 0 - Image Mode 1 - Animation Mode |
| WelcomeText | This parameter is used to set custom welcome message on Welcome screens. | Message length is recommended till 28 characters. |
### Customizing Media Files for Device Commands
This section details the background image customization for Charity, Customer Question and CreditApp device transactions.
#### Background Image Resolutions
**Without Status Bar**
| Media Area | M400 | M440 | M424 | V/P-400/e280 | V/P 200/e285 | File Formats |
| ------------------------ | ------- | ------- | ------- | -------------- | ------------ | ------------ |
| Charity Screen | 854x480 | 976x587 | 753x400 | 320x480 | 240x320 | PNG |
| Customer Question Screen | 854x480 | 976x587 | 753x400 | 320x480 | 240x320 | PNG |
| CreditApp Screens | 854x480 | 976x587 | 753x400 | 320x480 | 240x320 | PNG |
| Loyalty Screen | | | 753x400 | 320x480 (e280) | | PNG |
**With Status Bar**
| Media Area | M400 | M440 | M424 | V/P-400/e280 | V/P 200/e285 | File Formats |
| ------------------------ | ------- | ------- | ------- | -------------- | ------------ | ------------ |
| Charity Screen | 854x460 | 976x587 | 753x400 | 320x460 | 240x300 | PNG\* |
| Customer Question Screen | 854x460 | 976x587 | 753x400 | 320x460 | 240x300 | PNG\* |
| CreditApp Screens | 854x460 | 976x587 | 753x400 | 320x460 | 240x300 | PNG\* |
| Loyalty Screen | | | 753x400 | 320x460 (e280) | | PNG |
| **NOTE** | PLOYALTY parameter is added to enable a new loyalty flow and with customizable loyalty screen. Refer to SCA Configuration Guide for more details on the parameter. |
| ------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **NOTE** | As of this publication, Background Image Resolutions for the Device are not supported for Neo devices. |
| ------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------ |
#### Media Files
| Media Area | Media Control File | Supported Devices | Size Limitation |
| ------------------------ | ----------------------- | ------------------------------------------ | -------------------------------- |
| Charity Screen | charityimage.png | M440, M400, M424, V/P400, V/P200, e280/285 | Image Size must be less than 1mb |
| Customer Question Screen | custquestionimage.png | M440, M400, M424, V/P400, V/P200, e280/285 | Image Size must be less than 1mb |
| CreditApp Screens | creditappimage.png | M440, M400, M424, V/P400, V/P200, e280/285 | Image Size must be less than 1mb |
| Loyalty Screen | Loyalty\_background.png | M424 and e280 | Image Size must be less than 1mb |
#### Media File Location
| Device | Image/Animation File Path |
| ------ | --------------------------------------- |
| M400 | /home/usr1/flash/www/854x480C15T/Images |
| M440 | /home/usr1/flash/www/976x587C15T/Images |
| M424 | /home/usr1/flash/www/753x400C15T/Images |
| V/P400 | /home/usr1/flash/www/320x480C15T/Images |
| E280 | /home/usr1/flash/www/320x480C0T/Images |
| V/P200 | /home/usr1/flash/www/240x320C21N/Images |
| E285 | /home/usr1/flash/www/240x320C15T/Images |
#### Downloading Image
The background image can be downloaded in one of the following ways:
* **Content download through VHQ**User is required to put contents in the VHQ content library with appropriate image file name for VHQ, on device file name for terminal as per defined in the guidelines, and the device location where it will be placed. Then schedule download for those image files in content download management.
* **By adding the image files to Default Media Package**User needs to include the required background image to the specific resolution folder in the Media package and load either via MX Downloader or via VHQ.
Refer to [Contents Download from VHQ](#Contents_Download_from_VHQ) for more details on Contents Download.
### Supporting Camera as Scanner
SCA is enhanced to support Camera Scanning on M440 and M424 devices. SCA Camera is shown on left half of the screen. The remaining half will be white screen by default with **Please Scan** message. The background of the camera can be set to any custom image.
| Area | Media Control File |
| ----------------- | -------------------------------------------- |
| Camera background | camera\_background.png camera\_animation.gif |
| **NOTE** | UI based scanning for e280s is optional. The user can enable UI based scanning for e280s, by sending BCCFG\_DISPLAY\_UI field (as Enable) in Configure Barcode command. Refer to *Point SCA4.0/Engage Integration Guide* for more details. User can set the background image for e280s as camera\_background.png in e280s image resolution folder. |
| ------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Media Area | M440 | M424 | e280 |
| ---------------------------------------------------------------------------------------------------- | ------- | ------- | ------- |
| Background Image Resolution | 976x587 | 753x400 | 320x480 |
| Background GIF Resolution | 450x293 | 375x200 | 170x170 |
| Camera covered region (a region on left bottom will not be visible, as camera will cover left half.) | 488x587 | 376x200 | |
* SCA Camera is shown on Left half of the screen, covers the entire left, like 50% of the total screen.
* **M424:** For this device, background image resolution would be 753x400 pixels, however a region of 376x400 pixels on the left side of screen will not be visible. Image file name is **camera\_background.png**.
* **M440:** For this device, background image resolution would be 976x587 pixels, however a region of 488x587 pixels on the left side of screen will not be visible. Image name is\*\* camera\_background.png\*\*.
**Sample view:**
* SCA is also enhanced to support for showing a GIF image below the text label on camera view screen.
* **M424:** Image file name is **camera\_animation.gif** and the allowed maximum resolution is 375x200 pixels.
* **M440:** Image file name is **camera\_animation.gif** and the allowed maximum resolution is 450x293 pixels.
* For e280 device, UI is not required, however POS can show the Barcode UI. Support for background image and GIF image are added for e280.For e280 device, GIF image file name is **camera\_animation.gif** and the allowed maximum resolution is 170x170 pixels.For Background image, the file name is **camera\_background.png** and the allowed maximum resolution is 320x480 pixels.
| **NOTE** | As of this publication, Supporting Camera as Scanner feature is not supported for Neo devices. |
| ------------------------------------------------------------ | ---------------------------------------------------------------------------------------------- |
### Title Logo
The size of the Title Logo image is not controlled within HTMLs. Title Logo image is required to set as the below mentioned size with height. Width can be anything based on the logo specifications, and height should be fixed as mentioned below.
| Media Area - Engage Devices | M440 | **M440** | **M424** |
| ------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------- |
| Height in pixels, for title\_logo.png This will be displayed for the devices on all processing screens. | 70px Top banner is 78px.
Padding of 4px added on top and bottom and allowed logo up to 70px height. Maximum width allowed is 854px.
| 70px Top banner is 78px.
Padding of 4px added on top and bottom and allowed logo up to 70px height. Maximum width allowed is 976px.
| 47px Top banner is 53px.
Padding of 3px added on top and bottom and allow logo up to 47px height. Maximum width allowed is 753px.
|
| Media Area - Neo Devices | UX700 | **M425** | **M450** | **P630** |
| ------------------------------------- | --------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------- |
| Height in pixels, for title\_logo.png | 100px Top banner is of 100px.
Logo can be of the same height. Maximum width allocated is 696px.
| 100px Top banner is of 100px.
Logo can be of the same height. Maximum width allocated is 1232px.
| 125px Top banner is of 125px.
Logo can be of the same height. Maximum width allocated is 1232px.
| 100px Top banner is of 100px.
Logo can be of the same height. Maximum width allocated is 312px.
|
| **NOTE** | - Title logo is supported only for M400, M440, M424, UX700, M425, M450 and P630 devices.
- Support for Camera Scanning and Title Logo changes are also available in GSCA GSC Solution 4.1.8-3 onwards and Platform 5.4.11-2.
|
| ------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
### Audio Specifications
Playing audio files are supported for Chip Error Screen, Pin Entry Screen, Card/Host Decline status screen.
These audio files are not added by default to solution package. If any customer needs the audio files to be played it should be downloaded separately to the flash location of the terminal either through config package or through media package.
| **NOTE** | Remove card screen audio file (RemoveCardDefault.wav) which is added by default to solution package is different from audio files. |
| ------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------- |
#### Audio Files
| Audio Area | Audio Control File | Supported Devices |
| ------------------------------- | ------------------ | ----------------- |
| Chip Error Screen | errortone.wav | M400, P400, V400 |
| Pin Entry Screen | normaltone.wav | M400, P400, V400 |
| Card/Host Decline status Screen | declinetone.wav | M400, P400, V400 |
#### Audio File Location
| Device | Image/Animation File Path |
| --------- | ----------------------------------------------------------------------------------------------- |
| M400/P400 | /home/usr1/flash/errortone.wav /home/usr1/flash/normaltone.wav /home/usr1/flash/declinetone.wav |
#### Downloading Audio
The background audio can be downloaded by adding the audio files to Default Media Package or Config package. User needs to include the required background audio to the specific resolution folder in the Media package/Config package and load via MX Downloader or VHQ.
## Downloading Media Package
### Downloading to Terminal
| **NOTE** | It is recommended to install the default media package before using any media modes to avoid getting fallback issues on terminal. |
| ------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------- |
Via Configuration Package
SCA Engage configuration packages contain the sca\_media\_config bundle. Currently this bundle contains the customer logo and any background specification to customer.
All the default Advertisement images/videos can be added into this location.
Via Content Download
Engage SCA supports unsigned files to be downloaded from VHQ to the required paths through the content management feature.
| **NOTE** | - All Image and Animation content downloads should be configured to /home/usr1/flash/www/(device\_resolution)/Images
- All Video content downloads should be configured to /home/usr1/flash/www/(device\_resolution)/Videos
- GIF files need to be renamed from .gif to .eet while uploading it to the VHQ content library. Remaining things need to be as per the guide only.
- Refer to Media Files - Size and Formats for the tables describing resolutions and Media Files Location table for file names and location for VHQ content library setup.
|
| ------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **NOTE** | Title Logo can be downloaded or installed on terminal.
This logo is used for M440, M424 and M400 devices only on the screens such as Transaction Status Screen, Amount Confirmation Screen, Lane Closed Screen, During input prompts, During Sample Sale.File Name - title\_logo.pngLocation - /home/usr1/flash/www/(Screen\_Resolution)/Images Resolution of this logo for all the above-mentioned devices are 150x30.
|
| ------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
### Default and Config Media Reference Packages
The sca\_default\_media-1.0.0.tgz package contains default medias for supported engage terminals. The sca\_media\_config-1.0.0.tgz package is for reference where required media files can be added at their respective folder as per the guide and this can be included as part of their config package to have their media setup through config package.
Content Management section in VHQ allows to download the media contents to the Engage devices. Follow the steps below for more understanding on the download process.
1. Identify the file name and file location from Administration section. Administration section consists of valid names/values based on Engage Media guide, if the file name is not listed, then need to add manually by pressing **+** button and filling in the required details according to the Engage Media guidelines.
1. Select Content Library option from Content Management section to upload the file.
1. Fill in the required details on the selected file.
1. Click Next and select the device model from Device Attributes screen.
1. Click Next and in the following page, enter all details corresponding to what was found in file name and file location in Administration section.For example: P400/V400 Idle screen
1. Click Upload File button to upload the required file.
2. Select Schedule Content option from Content Management section.
1. Select the serial number and click Next.
2. Select the file, which was uploaded earlier, from Available Content(s) list and move right in Selected Content(s) section.
1. Click the check box to select the file and then select Schedule and Submit to start the download process.
1. Select Detailed Content Status option from Content Management section to see the progress of downloading.
|  | Thank you! We are the payments architects who
truly understand commerce. As payment architects we shape ecosystems for online and in-person commerce experiences, including all the tools you need… from gateways and acquiring to fraud management, tokenization and reporting. As commerce experts, we are here for you and your business. With our payment devices, our systems & solutions and our support. Everywhere. Anytime. So that your customers feel enabled, recognized and well taken care of, even beyond their expectations. Verifone. Creating omni-commerce solutions that simply shape powerful customer experiences.
|
| ---------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
Verifone
North America Development
The Royal Center Four
11700 Great Oaks Way, Suite 210
Alpharetta, GA 30022
[www.verifone.com](http://www.verifone.com)
---
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