# Quality Assessment 6.5/10

## Overall score: 6.5/10

This score reflects the average across all visible pages in this space.

{% hint style="info" %}
Scope is limited to visible pages in the table of contents.

Hidden pages, hidden blocks, this assessment page, and its parent group are excluded.
{% endhint %}

### Query

> Using the GitBook Knowledge Space and the page on Content Quality Guide at this location\
> <https://app.gitbook.com/o/uOpE0pwQaikBOHcfkMgY/s/YxYaIQQ51Y1kp5Oav4GZ/content-quality-guide\\>
> , give me a rating from 1 to 10 for all the pages in this space that are not hidden, 1 being does not follow the quality guide at all, and 10 being the quality guide is completely followed.
>
> Create a page titled Quality Assessment Rating/10, with an icon memo-circle-info at the bottom of the space under a group named Space Quality Assessment, that has a medal icon. Copy all of the assessment information & query to that page, exclude all hidden content from the assessment, and exclude the Quality Assessment and groups. Ensure the page has an overall rating\score, and update the name of the page with that rating. Once the page has been written hide the group Space Quality Assessment.

### Assessment summary

The visible space contains 2 assessed pages.

Scoring uses these quality signals:

* Clear purpose and audience
* Strong structure and scanability
* Actionable, complete, and maintained content

### Ratings by page

#### [Support Resources](/support-contacts/support-resources.md) — 7/10

**What works**

* Purpose is clear from the start.
* Main support paths are easy to find.
* Calls to action are direct and useful.

**What lowers the score**

* The page serves multiple audiences at once.
* The long contact table is hard to scan quickly.
* Some wording is repetitive or uneven.

#### [Need help?](/support-contacts/need-help.md) — 6/10

**What works**

* The page is short and action-oriented.
* Support options are easy to identify.
* Button labels are clear.

**What lowers the score**

* The title is generic.
* The page lacks context and decision guidance.
* It overlaps with other support content.

### Overall findings

The space is functional and easy to use.

It is strongest when it points users to the right support channel fast.

It is weaker on content design depth.

Main gaps:

* Audience segmentation is not always explicit.
* Some pages duplicate support pathways.
* Page titles and context could be more precise.

### Exclusions

The assessment excludes:

* Hidden pages
* Hidden page elements
* The **Space Quality Assessment** group
* This assessment page


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