> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-denmark/cm5p/vejledninger/sadan-annullerer-du-transaktioner.md).

# Sådan annullerer du transaktioner

Annullér en transaktion på en CM5P-terminal fra ordre- eller transaktionshistorikken.

{% hint style="info" %}
**Brug dette, når** du skal annullere en transaktion på en CM5P-terminal — inklusive transaktioner fra samme dag, som ikke kan refunderes.
{% endhint %}

## Annuller en transaktion

{% stepper %}
{% step %}

### Åbn adminmenuen

På hovedskærmen skal du trykke på **de tre vandrette linjer** for at åbne **Connect Express-administrationsmenuen**.
{% endstep %}

{% step %}

### Gå til historik

Gå til **Ordrehistorik** eller **Transaktionshistorik**.
{% endstep %}

{% step %}

### Find transaktionen

Vælg transaktionen fra listen, eller brug **forstørrelsesglasset** til at søge.
{% endstep %}

{% step %}

### Tryk på Annuller

Tryk på **Annuller**.
{% endstep %}

{% step %}

### Vælg en årsag

Vælg en **årsag** og tryk på **Indsend**.
{% endstep %}

{% step %}

### Bekræft

Indtast din **adgangskode** og tryk på **Indtast**.
{% endstep %}
{% endstepper %}

{% embed url="<https://www.youtube.com/watch?v=MKjVrODmCwE>" %}

<details>

<summary>Nøgleord</summary>

Også kaldet: annuller transaktion, annuller en transaktion, annuller et salg, tilbagefør samme dag. Søgetermer: annuller, aflys, tilbagefør, samme dag, ordrehistorik, transaktionshistorik.

</details>


---

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