> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-denmark/p630-integrated/fejl/tamper.md).

# Tamper

Hvad du skal gøre, når din P630 viser Tamper — stop med at bruge terminalen, og kontakt Support for at få en erstatning.

{% hint style="info" %}
**Brug denne side, når** din terminal viser meddelelsen **Tamper**.
{% endhint %}

<details>

<summary>Nøgleord</summary>

Også kaldet: tamper, tamper-fejl, tampered, tamper detected, manipulation, manipuleret, manipulationsfejl, sikkerhedsfejl. Søgetermer: tamper, manipulation, manipuleret, sikkerhed, udskiftning, ombytning, låst terminal.

</details>

## Symptomer

Du kan se en eller flere af følgende:

* Terminalen viser meddelelsen **Tamper**.
* Terminalen kan ikke tage imod betalinger.

**Hvorfor det sker:** terminalen har registreret et muligt sikkerhedsproblem og har låst sig selv for at beskytte dine kunders kortoplysninger. En terminal, der viser **Tamper**, kan ikke repareres på stedet og skal udskiftes.

{% hint style="danger" %}
**Forsøg ikke at åbne, reparere eller genstarte terminalen for at fjerne Tamper-meddelelsen.** Af sikkerhedshensyn kan en Tamper-fejl kun løses ved at udskifte terminalen.
{% endhint %}

## Løsning

{% stepper %}
{% step %}

### Stop med at bruge terminalen

Stop med at modtage betalinger på den terminal, der viser **Tamper**. Opbevar den et sikkert sted, indtil den bliver afhentet eller udskiftet.
{% endstep %}

{% step %}

### Kontakt Verifone Support for at få en udskiftning

<mark style="color:red;">Kontakt Verifone Support</mark> og fortæl os, at din terminal viser **Tamper**. Vi sørger for en erstatningsterminal til dig.

Hav terminalens **serienummer** klar, hvis du kan — se [Sådan finder du serienummeret](/support-denmark/p630-integrated/vejledninger/sadan-finder-du-serienummeret.md).
{% endstep %}
{% endstepper %}

## Har du stadig brug for hjælp?

{% hint style="info" %}
**Har du brug for hjælp? Kontakt Verifone Support.**

<mark style="color:red;">Kontakt Verifone Support</mark> for at arrangere en udskiftning. Fortæl os, at terminalen viser **Tamper** — det hjælper os med hurtigere at få dig videre til den rette support.
{% endhint %}


---

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