> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-denmark/t650-2-delt/fejl/sdi-versionen-stemmer-ikke-overens-ude-af-drift.md).

# SDI-versionen stemmer ikke overens !!! UDE AF DRIFT !!!

Hvad du skal gøre, når din T650 2-delt viser SDI-versionen stemmer ikke overens !!! UDE AF DRIFT !!!

{% hint style="info" %}
**Brug denne side, når** din terminal viser **"SDI-versionen passer ikke !!! UDE AF DRIFT !!!"**.
{% endhint %}

<details>

<summary>Nøgleord</summary>

Også kaldet: SDI-version passer ikke, ude af drift, versionsfejl, softwarefejl. Søgetermer: SDI, versionsfejl, ude af drift, software, opdatering, P400, T650C.

</details>

## Symptomer

Du kan se en eller flere af følgende:

* Terminalen viser **"SDI-versionen passer ikke !!! UDE AF DRIFT !!!"**.
* Terminalen kan ikke tage imod betalinger.

**Hvorfor det sker:** softwaren på **P400** og **T650C** passer ikke. Begge enheder skal køre samme softwareversioner for at fungere sammen. Dette skal rettes af Verifone Support.

Din T650 2-delt har to enheder: den **T650C** (enheden, du bruger til at starte betalinger) og den **P400** (PIN-tastaturet, som din kunde bruger). P400 får sin **strøm og netværksforbindelse fra T650C**.

## Løsning

{% stepper %}
{% step %}

### Genstart terminalen

Genstart T650C — se [Sådan genstarter du terminalen](/support-denmark/t650-2-delt/vejledninger/sadan-genstarter-du-terminalen.md). P400 genstarter med det.

✅ **Beskeden er væk — stop her.** ❌ **Beskeden vises stadig — fortsæt til trin 2.**
{% endstep %}

{% step %}

### Kontakt Verifone Support

<mark style="color:red;">Kontakt Verifone Support</mark> og fortæl os, hvad din terminal viser **"SDI-versionen passer ikke"**. Vi opdaterer softwaren på begge enheder eksternt, så de matcher.

{% hint style="warning" %}
Hold **begge enheder tændt og tilsluttet** mens vi opdaterer dem.
{% endhint %}
{% endstep %}
{% endstepper %}


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