> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/p400-integrated/errors/terminal-is-ready-waiting-for-ecr-connection.md).

# Terminal Is Ready, Waiting for ECR Connection

What to do when your P400 shows Terminal is ready, waiting for ECR connection.

{% hint style="info" %}
**Use this page when** your P400 shows **"Terminal is ready, waiting for ECR connection"**.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: waiting for ECR connection, terminal is ready, ECR not connected, till not connecting. Search terms: ECR, till system, cash register, integration, waiting for connection.

</details>

## Symptoms

You may see one or more of the following:

* The terminal shows **"Terminal is ready, waiting for ECR connection"**.
* Payments can't be started from your till system.

**Why this happens:** your P400 is connected to your till system (ECR). This message means the terminal is ready, but your till system isn't connected to it yet.

## Resolution

{% stepper %}
{% step %}

### Check your terminal is online

Make sure the terminal is connected to your network — see [How to Check the Network Information](/support-nordics/p400-integrated/how-tos/how-to-check-the-network-information.md).
{% endstep %}

{% step %}

### Contact your ECR provider

Contact your **ECR (till system) provider** and ask them to integrate the terminal with your till system.

✅ **Terminal connected to your till system — stop here.** ❌ **Still waiting for connection — continue to Step 3.**
{% endstep %}

{% step %}

### Contact Verifone Support

If your ECR provider has integrated the terminal and the message still appears, <mark style="color:red;">contact Verifone Support</mark>.
{% endstep %}
{% endstepper %}

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, <mark style="color:red;">contact Verifone Support</mark>. Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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