> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/p400-two-piece-sa/errors/maximal-stored-transactions-reached.md).

# Maximal Stored Transactions Reached

What to do when a P400 Two-Piece shows Max number of offline transactions — reconnect and send the stored transactions.

{% hint style="info" %}
**Use this page when** your terminal shows a **red cross** and the message **"Max number of offline transactions"**.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: max number of offline transactions, maximal stored transactions reached, offline limit reached, storage full, red cross. Search terms: max offline transactions, stored transactions, limit, red cross, offline, reconciliation.

</details>

## Symptoms

You may see one or more of the following:

* A **red cross** with the message **"Max number of offline transactions"**.
* The terminal won't accept any more payments.

**Most likely cause:** the terminal lost its network connection and has stored the maximum number of offline payments it can hold. It can't take more payments until the stored transactions are sent.

{% hint style="warning" %}
Until the stored transactions are sent, they're only held on the terminal. If the terminal is damaged or replaced before then, they'll be lost.
{% endhint %}

## Resolution

{% stepper %}
{% step %}

### Reconnect the terminal to the network

Reconnect the terminal — see [How to Connect the Cables](/support-nordics/p400-two-piece-sa/how-tos/how-to-connect-the-cables.md) (network cable) or [How to Set Up Wi-Fi](/support-nordics/p400-two-piece-sa/how-tos/how-to-set-up-wi-fi.md) (wireless).
{% endstep %}

{% step %}

### Run a reconciliation

Run a reconciliation to send the stored transactions — see [How to Run a Reconciliation](/support-nordics/p400-two-piece-sa/how-tos/how-to-run-a-reconciliation.md).
{% endstep %}

{% step %}

### Try a transaction

Take a test payment to confirm the terminal is accepting payments again.

✅ **Issue fixed — stop here.** ❌ **Still not working — see** [**Offline Transactions**](/support-nordics/p400-two-piece-sa/errors/offline-transactions.md) **for stuck transactions.**
{% endstep %}
{% endstepper %}

**If the terminal accepts payments.** No further action needed.

**If the message still appears.** Contact Support below.

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, <mark style="color:red;">contact Verifone Support</mark>. Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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