> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/p400-two-piece-sa/errors/printer-not-working.md).
# Printer Not Working
What to do when your P400 Two-Piece isn't printing receipts properly — check and clean the receipt roll, then run a test print.
{% hint style="info" %}
**Use this page when** receipts aren't printing properly — for example, they come out jagged, don't come out at all, or the print is fainter than usual.
{% endhint %}
Keywords
Also called: printer not working, receipts not printing, no receipt, faint receipt, jagged receipt, paper jam, receipt roll. Search terms: printer, receipt, not printing, faint, jagged, paper roll, hatch, cutter, test print, receipt data, tear off.
## Symptoms
You may see one or more of the following:
* Receipts don't come out at all.
* Receipts come out **jagged** or torn.
* The print is **fainter** than usual.
**Why this happens:** the receipt roll may not be inserted correctly, or dust or bits of paper may be blocking the printer.
## Before you start
Receipts are printed by the **operator unit** — the unit at the till.
## Resolution
{% stepper %}
{% step %}
### Check the receipt roll is inserted correctly
1. Open the **hatch** on the operator unit.
2. Check the receipt roll is sitting correctly in the printer, with the paper feeding out towards the top of the hatch.
3. Make sure a small piece of paper is **sticking out**, then close the hatch.
{% endstep %}
{% step %}
### Take out the roll and blow it clean
Take the receipt roll out and blow away any dust from both the **roll** and the **printer compartment**.
{% endstep %}
{% step %}
### Clear the receipt cutter
Remove any bits of paper stuck in the **receipt cutter** (the edge where the receipt is torn off).
{% endstep %}
{% step %}
### Put the roll back in
1. Insert the receipt roll into the printer.
2. Leave a small piece of paper **sticking out**.
3. Close the hatch.
{% hint style="info" %}
Need new receipt rolls? You can order them from our webshop: [webshop.verifone.se](https://webshop.verifone.se).
{% endhint %}
{% endstep %}
{% step %}
### Run a test print
1. Press **#** to open the menu.
2. Select **Receipt data**.
3. Select **Print** to print a test receipt.
✅ **Receipt prints clearly — stop here.** ❌ **Still not printing properly — contact Support below.**
{% endstep %}
{% endstepper %}
{% hint style="warning" %}
**Avoid paper jams:** always tear off the receipt by pulling it **sideways across the cutter edge**, rather than pulling it straight out.
{% endhint %}
**If the receipt prints clearly.** Your printer is working.
**If the problem continues.** Contact Support below.
## Still not working?
{% hint style="info" %}
**Still need help? Contact Verifone Support.**
If the steps above haven't resolved the issue, contact Verifone Support. Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}
---
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