> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/p400-two-piece-sa/errors/wrong-z-or-x-reports.md).

# Wrong Z or X Reports

Why your P400 Two-Piece Z-report might be missing transactions, how Z and X reports work, and how to take your end-of-day Z-report correctly.

{% hint style="info" %}
**Use this page when** your end-of-day Z-report is missing transactions, the totals don't match what you expected, or you're not sure whether to use a Z-report or an X-report.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: wrong Z report, wrong X report, Z-report missing transactions, end of day report wrong, EOD totals wrong, report totals don't match, X report vs Z report. Search terms: Z report, X report, end of day, EOD, totals, missing transactions, settlement, reset totals.

</details>

## Symptoms

You may see one or more of the following:

* Your Z-report is missing one or more transactions.
* The totals on your Z-report don't match the day's sales.

**Why this happens:** the Z-report resets your transaction totals. If a payment is taken **after** the Z-report has been printed, it won't be included in that day's report.

## How the Z-report works

* Take the Z-report **once a day, after your last payment of the day**.
* The Z-report **resets your transaction totals**.
* The Z-report **doesn't reset automatically** — you need to take it manually every day.
* The Z-report **doesn't send transactions for settlement**. Your transactions are sent automatically for settlement around **midnight**.

## How the X-report works

An X-report **doesn't reset your transaction totals**. You can take as many X-reports as you like during the day without affecting your totals.

The X-report shows the **number of transactions** and the **total amount since your last Z-report**. You can use it to check, during the day:

* How many transactions have been completed.
* The total transaction amount.
* The current sales total since the last Z-report.

{% hint style="success" %}
Taking an X-report **doesn't affect the Z-report** or reset any totals.
{% endhint %}

## Resolution

{% stepper %}
{% step %}

### Check when the Z-report was taken

Check whether any payments were taken **after** the Z-report was printed. These payments won't appear on that day's Z-report.

{% hint style="info" %}
**Tip:** take an **X-report** to see the transactions and total since your last Z-report — it won't reset anything.
{% endhint %}
{% endstep %}

{% step %}

### Take another Z-report before the next business day

If payments were taken after the Z-report, take **another Z-report before you start the next business day**. This makes sure all transactions are included. See [How to Print End of Day Reports](/support-nordics/p400-two-piece-sa/how-tos/how-to-print-end-of-day-reports.md).

✅ **Totals now correct — stop here.** ❌ **Totals still don't match — contact Support below.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
**To avoid this in future:** always take your Z-report **after** the final payment of the day. Use X-reports for any checks during the day.
{% endhint %}

**If the totals now match.** No further action needed.

**If the totals still don't match.** Contact Support below.

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, <mark style="color:red;">contact Verifone Support</mark>. Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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