> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/t650-two-piece/how-tos/how-to-perform-a-refund.md).

# How to Perform a Refund

Refund a completed transaction on a T650 Two-Piece (T650C + P400).

{% hint style="info" %}
**Use this when** you need to refund a completed transaction on your T650 Two-Piece.
{% endhint %}

{% hint style="info" %}
Transactions from the same day can't be refunded — you can void them instead. See [How to Void Transactions](/support-nordics/t650-two-piece/how-tos/how-to-void-transactions.md).
{% endhint %}

## Perform a refund

{% stepper %}
{% step %}

### Enter the refund amount

On the T650C Payment screen, enter the **refund amount**.
{% endstep %}

{% step %}

### Select Refund

Tap **Other**, then select **Refund**.
{% endstep %}

{% step %}

### Enter the Cashier passcode

Enter the **Cashier passcode** for security — see [How to Set Up Manager and Cashier Passcodes](/support-nordics/t650-two-piece/how-tos/how-to-set-up-manager-and-cashier-passcodes.md).
{% endstep %}

{% step %}

### Your customer presents their card on the P400

The refund amount appears on screen. Tap **Card or Mobile**. Your customer can insert, swipe, or tap their original payment card or device on the P400, or refund via an alternative payment method by selecting it on screen.
{% endstep %}

{% step %}

### Wait for approval

The terminal processes the authorization and approval.
{% endstep %}

{% step %}

### Choose a receipt option

Choose a receipt option.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: perform a refund, refund transaction, return, refund payment, cashier passcode. Search terms: refund, return, reversal, cashier passcode, APM.

</details>


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