> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/t650/errors/printer-not-working.md).

# Printer Not Working

What to do when a T650 isn't printing receipts, including running a test print.

{% hint style="info" %}
**Use this page when** the terminal isn't printing receipts, or receipts print blank, faint, or incomplete.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: printer not working, receipts not printing, no receipt, blank receipt, faint printing, printer jam. Search terms: printer, not printing, blank, faint, receipt, paper, jam, test print.

</details>

## Symptoms

You may see one or more of the following:

* Receipts don't print at all.
* Receipts print blank, faint, or only partially.
* The printer makes no sound or doesn't feed paper.

**Most likely cause:** a paper roll problem, or the printer needs testing.

## Resolution

{% stepper %}
{% step %}

### Check the paper roll

Make sure a paper roll is fitted and isn't jammed. Thermal paper only prints on one side, so if the paper feeds but comes out blank, take the roll out and reinsert it the other way around. Reload the roll, then try printing again.

✅ **Issue fixed — stop here.** ❌ **Still not working — continue to Step 2.**
{% endstep %}

{% step %}

### Run a test print

Run a test print to check the printer hardware. See [How to Test the Onboard Printer](/support-nordics/t650/how-tos/how-to-test-the-onboard-printer.md).
{% endstep %}
{% endstepper %}

**If the test print is clean.** The printer is working. If receipts still aren't printing during a sale, please contact Support below.

**If the test print is blank, faint, or doesn't print.** Restart the terminal (see [How to Reboot the Terminal](/support-nordics/t650/how-tos/how-to-reboot-the-terminal.md)) and run the test print again. If it still fails, the printer needs attention — contact Support below.

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, <mark style="color:red;">contact Verifone Support</mark>. Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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