> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/v400c/how-tos/how-to-perform-a-refund.md).

# How to Perform a Refund

Refund a payment on your V400c, or through TCS Client if refunds aren't turned on for your terminal.

{% hint style="info" %}
**Use this when** you need to refund a payment to a customer's card.
{% endhint %}

Have the customer's card ready.

## Process a refund on the terminal

{% stepper %}
{% step %}

### Open the menu

Press **4** and **6** at the same time, then enter password **1234** and press the **green button**.
{% endstep %}

{% step %}

### Select Refund

Select **Transactions**, then **Refund**.

If the terminal asks for a password, enter **1234**.
{% endstep %}

{% step %}

### Enter the refund amount

Enter the amount to refund, then press the **green button**.
{% endstep %}

{% step %}

### Your customer presents their card

Your customer **inserts** or **taps** their card.
{% endstep %}

{% step %}

### Check the result

The terminal shows whether the refund was **approved** or **declined**.
{% endstep %}
{% endstepper %}

## If you see "Transaction type not allowed"

This message means refunds aren't turned on for your terminal.

{% hint style="info" %}
**Verifone Pay customers:** you can still process the refund through **TCS Client**:

1. Log in to **TCS Client** — see [How to Log In to TCS](/support-nordics/tcs-client/getting-started/how-to-log-in-to-tcs.md).
2. Find the **original transaction** — see [How to Search for Transactions](/support-nordics/tcs-client/transactions-and-clearing/how-to-search-for-transactions.md).
3. Select the transaction and request the refund — see [How to Request a Refund](/support-nordics/tcs-client/refunds/how-to-request-a-refund.md).
4. Approve the refund request — see [How to Approve or Reject a Refund Request](/support-nordics/tcs-client/refunds/how-to-approve-or-reject-a-refund-request.md).
   {% endhint %}

**Want to process refunds directly on the terminal?** <mark style="color:red;">Contact Verifone Support</mark> and we'll request for refunds to be turned on for your terminal.

<details>

<summary>Keywords</summary>

Also called: refund, process a refund, perform a refund, return, money back, transaction type not allowed. Search terms: refund, return, transactions, TCS Client, Verifone Pay, transaction type not allowed.

</details>


---

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