> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/v400m/errors/offline-transactions.md).

# Offline Transactions

What happens when your V400M stores payments offline, and how to send or check them.

{% hint style="info" %}
**Use this page when** your terminal lost its internet connection and took payments offline, or those payments haven't been sent now that it's back online.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: offline transactions, stored transactions, offline mode, transactions not sent, stuck transactions. Search terms: offline, stored transactions, lost connection, reconciliation, stuck, transaction information.

</details>

## Symptoms

You may see one or more of the following:

* Your terminal lost its internet connection but kept taking card payments.
* Payments are saved on the terminal and haven't reached your account yet.
* Saved payments haven't been sent, even though the terminal is back online.

**Why this happens:** when your terminal is offline, it saves payments so you can keep trading. It sends them automatically as soon as it's back online.

{% hint style="warning" %}
**Important:** Verifone is not responsible for offline transactions. If your terminal is damaged or replaced while payments are still saved on it, those payments will be lost. Get your terminal back online and send them as soon as you can.
{% endhint %}

## Resolution

{% stepper %}
{% step %}

### Get your terminal back online

If the terminal is still offline, reconnect to Wi-Fi — see [How to Set Up Wi-Fi](/support-nordics/v400m/how-tos/how-to-set-up-wi-fi.md) — or check your mobile data — see [How to Check Mobile Data Configuration](/support-nordics/v400m/how-tos/how-to-check-mobile-data-configuration.md). Saved payments are sent automatically once it's back online.

✅ **Payments sent — stop here.** ❌ **Still not sent — continue to Step 2.**
{% endstep %}

{% step %}

### Run a reconciliation

A reconciliation sends any saved payments straight away — see [How to Run a Reconciliation](/support-nordics/v400m/how-tos/how-to-run-a-reconciliation.md).

✅ **Payments sent — stop here.** ❌ **Still not sent — continue to Step 3.**
{% endstep %}

{% step %}

### Check which payments are still saved

See [How to Check Stored Transaction Data](/support-nordics/v400m/how-tos/how-to-check-stored-transaction-data.md). This shows any payments still waiting to be sent.

If payments are still listed and won't send, they may be stuck — continue to Step 4.
{% endstep %}

{% step %}

### Contact Verifone Support

If payments are stuck on the terminal and won't send, <mark style="color:red;">contact Verifone Support</mark>. Our team will help you with the stuck payments.
{% endstep %}
{% endstepper %}

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, <mark style="color:red;">contact Verifone Support</mark>. Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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