> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/v400m/how-tos/how-to-run-a-reconciliation.md).

# How to Run a Reconciliation

Run a reconciliation on your V400M to send any stored transactions to our system.

{% hint style="info" %}
**Use this when** you need to send any stored transactions from your terminal to our system — for example, after the terminal has been offline, or before your terminal is replaced.
{% endhint %}

A reconciliation connects your terminal to our system and sends any transactions that were stored while it was offline. It's a good idea to run one before your terminal is replaced, so you know nothing has been left on it.

## Before you start

{% hint style="warning" %}
Make sure your terminal is connected to your network before you start.
{% endhint %}

## Run a reconciliation

{% stepper %}
{% step %}

### Open the menu

Press **4** and **6** at the same time, then enter password **1234** and press the **green button**.
{% endstep %}

{% step %}

### Select Reconciliation

Select **Reconciliation**.
{% endstep %}

{% step %}

### Run the reconciliation

Select **Reconciliation** again. The terminal will send any stored transactions to our system.
{% endstep %}
{% endstepper %}

{% hint style="success" %}
**Want to check it worked?** See [How to Check Stored Transaction Data](/support-nordics/v400m/how-tos/how-to-check-stored-transaction-data.md) — there should be no stored transactions left.
{% endhint %}

## If the reconciliation doesn't work

Try these checks:

* **Check your terminal is online.** Run a network test — see [How to Do a Network Test](/support-nordics/v400m/how-tos/how-to-do-a-network-test.md).
* **Check your connection.** Make sure Wi-Fi or mobile data is connected — see [How to Set Up Wi-Fi](/support-nordics/v400m/how-tos/how-to-set-up-wi-fi.md) or [How to Check Mobile Data Configuration](/support-nordics/v400m/how-tos/how-to-check-mobile-data-configuration.md).
* **Restart the terminal.** A restart often fixes connection problems — see [How to Reboot the Terminal](/support-nordics/v400m/how-tos/how-to-reboot-the-terminal.md).
* **Check for stuck transactions.** See [Offline Transactions](/support-nordics/v400m/errors/offline-transactions.md).

Still not working? <mark style="color:red;">Contact Verifone Support</mark> and let us know the steps you've already tried.

<details>

<summary>Keywords</summary>

Also called: reconciliation, avstämning, sync, send transactions, upload transactions, store and forward. Search terms: reconciliation, send offline transactions, upload, sync, stored transactions.

</details>


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