> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/v660p/how-tos/how-to-perform-a-refund.md).

# How to Perform a Refund

Refund a payment on your V660P, or through TCS Client if refunds aren't turned on.

{% hint style="info" %}
**Use this when** you need to refund a payment to a customer's card.
{% endhint %}

{% hint style="warning" %}
**Verifone Pay customers:** refunds **aren't available on the terminal** when you first start using it. Until they're turned on, process refunds through **TCS Client**:

1. Log in to **TCS Client** — see [How to Log In to TCS](/support-nordics/tcs-client/getting-started/how-to-log-in-to-tcs.md).
2. Find the **original transaction** — see [How to Search for Transactions](/support-nordics/tcs-client/transactions-and-clearing/how-to-search-for-transactions.md).
3. Select the transaction and request the refund — see [How to Request a Refund](/support-nordics/tcs-client/refunds/how-to-request-a-refund.md).
4. Approve the refund request — see [How to Approve or Reject a Refund Request](/support-nordics/tcs-client/refunds/how-to-approve-or-reject-a-refund-request.md).

**Want to refund directly on the terminal?** <mark style="color:red;">Contact the Helpdesk</mark> and we'll send a request to turn refunds on for your terminal.
{% endhint %}

## Refund on the terminal

If refunds are turned on for your terminal:

{% stepper %}
{% step %}

### Enter the refund amount

On the **Connect Express** screen, enter the amount to refund.
{% endstep %}

{% step %}

### Choose Refund

Tap **Other**, then tap **Refund**.
{% endstep %}

{% step %}

### Enter your PIN code (if asked)

If you're asked for your **PIN code**, enter it — see [How to Set Up a PIN Code](/support-nordics/v660p/how-tos/how-to-set-up-a-pin-code.md).
{% endstep %}

{% step %}

### Your customer presents their card

Your customer **inserts**, **taps**, or **swipes** their card. The terminal shows **Authorising…**, then **APPROVED**.
{% endstep %}

{% step %}

### Choose the customer receipt

Choose **Print**, **Email**, **Print & Email**, or **No Receipt**. The merchant receipt then prints.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: refund, return, money back, TCS Client, Verifone Pay. Search terms: refund, return, other, PIN, TCS Client, Verifone Pay, Helpdesk.

</details>


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