> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/victa/errors/battery-fault.md).

# Battery Fault

What to do when a Victa won't power on or you suspect a battery problem.

{% hint style="info" %}
**Use this page when** the terminal won't turn on, won't charge, or you suspect a battery problem.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: battery fault, won't turn on, won't power on, dead battery, not charging, no power, flat battery, won't charge. Search terms: battery, power, won't turn on, charging, LED, dead, flat, no power, charger.

</details>

## Symptoms

You may see one or more of the following:

* The terminal won't turn on.
* The terminal won't charge, or shows no charging indicator.
* The battery drains unusually quickly.

**Most likely cause:** the battery is flat and needs charging, or there's a battery fault.

## Resolution

{% stepper %}
{% step %}

### Try to power on the device

Press and hold the **power button** for about **30 seconds**.

✅ **If the device turns on** — the battery is working and the device is operational. Stop here. ❌ **If the device doesn't turn on** — continue to Step 2.
{% endstep %}

{% step %}

### Connect the device to a charger

Plug the device into its charger and look for a **charging indicator** (for example, a charging light or battery symbol):

* **If the device shows it's charging:** leave it to charge for about **15 minutes**, then press the **power button** to turn it on.
* **If there's no charging indicator:** this may be a battery fault — see below.
* **If the device shows it's charging but still won't turn on after charging:** this may be a battery fault — see below.
  {% endstep %}
  {% endstepper %}

**If the device charges and powers on.** No further action needed.

**If there's no charging indication, or it won't turn on after charging.** The battery may be faulty — see below.

## Still not working?

{% hint style="info" %}
**The battery may be faulty.**

If the device still won't power on or charge, <mark style="color:red;">contact Support to log a replacement terminal</mark>.
{% endhint %}


---

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